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What you need to know for successA guide to cloud technologySuccess is Simply Human

What’s InsideTo our customers and prospects1Getting to know SAP SuccessFactors2Digital transformation:The promise of the cloud4Boundaries of the cloud6Benefits of the cloudIntegration in the cloudConsulting in the cloudSupport in the cloudCommunity in the cloudOperating in the cloud81011121314How to choose and manageimplementation partners16Let’s get started18

To our customers and prospects,At SAP SuccessFactors, we’re here to ensure you benefit from thecompetitive differentiation that comes from “all-in” employees.What do we mean by “all-in”? We mean passionate, focused, excited.Because people are what drive your innovation, build and sell yourproducts and services, and fuel your success.And those same employees today expect a modern, consumer-likeexperience when it comes to technology. They don’t want to feel likethey’re going backward from the apps that they use in their personallives to the ones you provide them with to get their work done. Takinga digital approach, powered by the cloud, is the way to deliver ontoday’s expectations.The move from traditional on-premises solutions to the cloud requires adifferent way of thinking and working. To that end, we’ve put together thisbooklet to ensure you understand the great benefits, and boundaries,inherent in working in the cloud.In the cloud you take advantage of best practices that are built into thesoftware for everyone, but with the additional opportunity to configureto support your specific preferences. You also get access to the latestinnovations without the need for IT support or long upgrade cycles.SAP SuccessFactors delivers the technology to simplify and improve allaspects of running your business, because when you Run Simple you canfocus on what really matters: supporting the people who fuel your success.Selecting a technology partner is an investment. I invite you to turnthe page and learn more about who we are and what we believe aboutworking in the cloud. We’re on this journey together. After all, successis simply human!Mike EttlingPresidentSAP SuccessFactors1

Getting to know SAP SuccessFactorsSuccessFactors was founded with the mission of transforminghuman resources into a strategic force for change. We pioneeredcloud software and services to leverage the power of greaterefficiency and speed of innovation to help our customers, largeand small, better find, understand, develop and supporttheir people.Over 15 years later, and now as part of SAP, our mission andfocus remain the same. Today’s SAP SuccessFactors still believesthat great business starts with great people.People are the heartbeat of your organization. When theyare engaged — feeling supported, coached, trained, rewarded andmotivated — they do what it takes to win.SAP SuccessFactors can help you tap into this heartbeat,empowering your people, enabling their success and deliveringreal business results, because Successis SimplyHumanTM2Getting to know SAP SuccessFactors

Success is Simply Human is our belief that your success isdriven by your people. To enable that success, we developsolutions that are designed to be Simple to Use, Simple to Runand Simple to Succeed.simple toSUCCEEDsimple toUSEpeoplesimple toRUNSimple to UseSimple to RunSimple to SucceedWe meet people’sexpectation that businesssoftware should be asintuitive and easy to use asconsumer software — withrich content and intelligentservices that streamlineprocesses and make yourpeople more effective.Technology does matter inthe cloud: it must be secure,easy to integrate with, andsupport simple and fastincorporation of new innovations. It must also be easy tomaintain, with a wide rangeof self-service capabilities foryour system administrators.We enable success with acomprehensive suite of talentand core HR applications,along with global presenceand local knowledge, and astrong community of peerswho share best practices andcollaborate to deliver valueand support adoption.Getting to know SAP SuccessFactors3

Digitaltransformation:The promiseof the cloudPartnering with SAP SuccessFactorsis a new and exciting experience, butmay require a shift in the way thatyou think about software.4Digital transformation: The promise of the cloud

“Customization is a trap, leading organizations todayto look for upgradeable solution extensibility. Therewards for giving up complete feature customizationare enormous — freeing up your people to focus onmore strategic, value-add initiatives.”Yvette Cameron, Global Vice President of StrategyA useful analogy is to consider themid-20th-century shift from travelvia ocean liners to airplanes.When long-distance travel was doneby sea, and took days or weeks,travelers could choose to customizetheir experience on board — withpremium access to swimming pools,dining buffets, entertainment and so on.When aircraft flew onto the scene,there were no swimming pools,buffets or sundecks — but the sametravel took hours rather than days.And that was the real objective:traveling long distances as quicklyand efficiently as possible.Likewise, before the multi-tenant cloudmodel, you could customize your “ship”as you liked, but the trade-off was ahigher cost, less speed and agility, andgreater complexity.In the cloud, you can take advantageof the best practices that are builtinto the software for everyone, withthe ability to configure to meet yourspecific needs. The rewards for givingup complete feature customizationare enormous: greater simplicity,agility, administrative automation andefficiency, and lower infrastructureburdens and overall costs. This meansyour people will have more time to focuson what’s strategic, not administrative:the true needs of the business.Digital transformation: The promise of the cloud5

Boundariesof the cloudTransitioning to the cloudrequires you to think aboutyour HR processes in a newway. While there are enormousbenefits in the cloud, there arealso some boundaries.6Boundaries of the cloud

“The cloud is far more powerful than othersolutions, but requires a change in mind-set torealize its true potential.”David Ragones, Group Vice President of Product ManagementConfiguration vs. customizationThe cloud is a shared, multi-tenantenvironment; any fundamentalchanges to the product will affectall of our users. We will work withyou to configure your solution tomeet your specific business objectiveswithin the fit-to-standard model.The customization and resultingcomplexity of your own on-premisessolution is a thing of the past. In fact,this is for the best, since it meansyou get agile, global, best-practicesolutions at a lower cost than before.Prioritized enhancementsCustomers play a key role in ourproduct road maps. We proactivelytake your input on an ongoing basisto improve our solutions. Through ouronline community, you’re able to makesuggestions and solicit other customerfeedback and endorsements of yourideas. While it’s not always possibleto implement every enhancementrequest, we strive to include thosethat can benefit the largest numberof customers. Unlike in the past,when you could pursue customenhancements (at significant cost),now we will work with you to understandyour development ideas and desiresand prioritize them to ensure theyfit with the interests of our entirecustomer base.Updates on scheduleWe release new software versionsquarterly, to all of our customers.The release schedule is planned andpublished far in advance; individualreleases are not supported. Scheduledmaintenance is regularly applied to datacenters, and information is availablewithin five days of the maintenancewindow to ensure our customersare prepared. Updates are deliveredautomatically and reach all of ourcustomers at the same time. Customershave a 30-day preview to test newfeatures prior to production release.Boundaries of the cloud7

Benefitsof the cloudAs you continue on your HRjourney, it’s important to understand this new way of doing things.The benefits of this model arenumerous, including everythingfrom speed-to-value to seamlessintegration, consulting, support,community and operations.8Benefits of the cloud

“Cloud software simplifies your IT structure andsupport model. Being hosted in an SAP SuccessFactorsglobal data center, you have security, speed and infrastructure to integrate to third parties, while leaving thecost of databases, servers, storage and networking to us.”Adam Kovalevsky, Executive Vice President of Product Management,Engineering and OperationsSpeed-to-valueAlways currentSpend less time setting up andimplementing your solution. Whatused to take years can now takeweeks through the cloud’s modelof rapid deployment — bypassingthe traditional lengthy stages ofblueprinting and process design.You’ll have access to all of ourlatest innovations without lengthytechnology upgrade cycles ordependence on IT.Start anywhere, go everywhereA flexible and extensible cloudproduct makes it easier to defineyour own journey. Whether you startwith a single capability, like Recruitingor Learning, or go end-to-end all atonce, you’re free to choose how toimplement according to your owntransformation priorities.Designed for mobileYour applications are accessibleanytime from anywhere. And youenjoy a modern user experience,optimized for a mobile environment,as you’ve come to expect fromconsumer applications.“No worry” data centersIn the cloud, maintaining 24/7uptime and solution availability foryour people becomes our concern,not yours. HR in the cloud is secure,safe and fast — with unlimitedscalability to keep up with your needs,anywhere in the world, supportedby 10 regional data centers acrossNorth America, South America,Europe and Asia.Leverage your 30-day previewTest new features in your previewenvironment 30 days before production release. This 30-day window is anideal opportunity to ensure efficientadoption of new features.Benefits of the cloud9

Integration in the cloudHR systems are not islands. Employee and organization datamust be shared across other enterprise systems and externalservice providers. SAP SuccessFactors takes a multiprongedapproach to integration, helping you reduce risk, cost andtime of integrations.Cloud Integration PlatformSAP On-PremisesWe deliver a wide rangeof prebuilt — and main tained — integration contentand interfaces to enableyou to quickly connectSAP SuccessFactors withother SAP Solutions andselected partners.10 Benefits of the cloud3rd-PartyOn-Premises3rd-Party CloudSolutionsWe offer rich integrationtools and middlewaretechnologies to build andmanage interfaces from andto SAP SuccessFactors.We supply a robust set ofapplication programminginterfaces (APIs) to easilyextract and upload data fromand to SAP SuccessFactors.

Consulting in the cloudCloud consulting is based on a methodology using bestpractices defined by thousands of go-live customer events.Standardized process templates and configurationsaccelerate business process decisions, changing traditionalconsulting models into rapid deployment models.Consultative and iterativeimplementation methodologyensures your journey gets offto a good start and continuesto progress efficiently.Solution optimizationpost go-live is based onrecommendations that alignour quarterly innovations withyour processes to increasevalue and adoption.Change managementis required for every majorbusiness transformation.We will support you withwhite papers, webinarsand workshops to helpaccelerate your success.Benefits of the cloud11