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BT Cisco Webex MeetingsProduct Description1.Service DescriptionThe Webex Meetings Service is a software as a service (SaaS) web conferencing service which is providedby BT to the Customer and delivered through the Cisco Cloud with real-time functionality and capabilities. TheCustomer can opt for three (3) subscription offers available: Named User, Active User and EnterpriseAgreement, and five (5) different service models available with each type of subscription depending on theoption purchased by the Customer. The Webex Meetings Service is a solution defined by BT within thisProduct Description. Further details of the Webex Meetings Service elements supported by BT can be foundin the Cisco Offer Description here and the Cisco Webex Flex Plan Data Sheets here. The Cisco descriptionwill include features not supported by BT.Webex MeetingsSubscription LicensesNamed XActive UserXEnterprise AgreementX2.Webex DescriptionsThe following description includes the choice of Cisco Cloud Connected Audio (CCA) and/or Cisco VoIP. Theaudio product descriptions can be found here.2.1MeetingsMeetings allows Participants to share documents and applications on the web, enabling communicationthrough interactive online meetings. Participants can give presentations, demonstrate software, view andannotate documents electronically. Meetings includes features, such as audio integration, record andplayback, integrated video, ability to edit any document collaboratively and to share applications or aParticipant’s entire desktop.2.2EventsEvents provides a managed web conferencing service for communications events, such as press briefings,product announcements and marketing events. Events combines Webex’s interactive meeting capabilitieswith planning, training, logistics management and real-time support services. Events includes onlineconfirmation, notification, and instruction, customized Participant registration, high-resolution text andgraphics, the ability to demonstrate a broad range of applications in real-time, audience feedback collectionvia polling, white board interaction, guided web browsing, live chat, recording and archiving of seminars foron-demand playback, and User reports.2.3Training
Training is a training and e-learning service. With Training, Participants can coordinate training schedulesfrom announcement to enrollment to follow-up, deliver live instruction from a variety of sources directly tolearners' desktops, and give presentations that include audio, video and interactive multimedia. Training allowsUsers to administer comprehensive tests, monitor and track Q&A, organize multiple simultaneous breakoutsessions, and record, edit, play back and archive entire sessions for future use.2.4SupportSupport is used by customer service organizations to provide real-time remote support for system or softwareapplication problems. It allows service agents to support Users through a web browser. The Service can beconfigured with a custom User interface to simplify support interactions for both the support agent and theUser.2.5Meetings SuiteEnterprise Edition integrates Meetings, Events, Training, and the Support to create a comprehensive solutionfor the Customer.3.Optional ServicesOptional services include support services that are provided to the Customer to enhance the Meetings Service.Optional services may require additional deployment and implementation activity, and/or because they incuran additional charge.Charges may apply for these services (or their inclusion in the Webex subscription) which will be included inthe Order Form. The deployment responsibilities and activities will be agreed between the Customer and BT.3.1Meetings VideoMeetings Video (previously known as CMR Cloud) is a cloud-based video conferencing service which couplesWebex meetings and the cloud-based Webex video bridge into one meeting. Meeting Center Video isaccessible from any standard based video device that has been configured using the recommendations in thedeployment guide. A video device is a non-native Webex client such as the Cisco TelePresence system,Jabber client, Lync client, or a third party video system. Native Webex clients such as the Webex mobileclient and PC client are not considered a video device.Meetings Video is a feature included with a Webex Meetings subscription. Meetings Video Named Users canbe deployed in conjunction with any Meetings subscription on a dedicated Webex Site (Named User, ActiveUser, and Enterprise Agreement).Users can join from Cisco TelePresence endpoints, third-party standard based video endpoints and UCclients, soft clients such as Cisco Jabber , and Webex enabled mobile or desktop web clients.BTdoes not provide technical support for third party endpoints, infrastructure or configurations required toconnect the video endpoints to the internet as part of the Meetings Video service.The Customer is responsible for:video endpoint setup and the ability to make video calls over the Internet.support of the video endpoints, infrastructure and configurations, including contacting Cisco TAC.3.1.1Service ActivationThe customer will use the deployment guide to enable Meetings Video. The Customer is responsible for thedesign and deployment of the video endpoints and their connectivity to the internet. Deployment must be inaccordance with the guidance given in the deployment guide. The earliest service start date for Meetings Videowill be the date on Operational Service Date for the relevant Order. The Meetings Video service cannot beaccepted as started by BT until the deployment guide instructions have been completed and reviewed by theBT Systems Engineer. This may result in the service start date for Meetings Video being live later than theOperational Service Start Date for the relevant Order.The Meetings Video Deployment Guide is located here.
3.2Webex TeamsWebex Teams is an optional service to the Webex Meetings and Flex Calling offers and is included in thepurchase of the subscription license.Webex Teams is an app-centric, cloud-based service provided by BT to the Customer delivered by Ciscousing the Cisco cloud platform. Webex Teams allows groups of Users which to create, message, directcall, whiteboard, and share. Teams users can also join and start Webex Meetings or click to call contactsdirect through Hybrid Calling (subject to configurations and licensing) from within the Teams application.Cisco offers a free version of Webex Teams which is openly accessible. The Customer and its Users maydownload and this version of Webex Teams from the Cisco website. The use, support, and contractagreement for Cisco Webex Free are between Cisco and the Customer.3.2.1Video EndpointsVideo endpoints are able to join Webex Meetings and Teams meetings. Supported endpoints include (a)Webex Registered Endpoints and (b) standards based SIP endpoints that can dial a SIP/URI address (c)Skype For Business video enabled users.Webex Registered Endpoints (Webex Board and Webex Rooms)Endpoints including Webex Board can be registered with Webex. The Cisco Webex Board is all-in-one devicevideo device that combines wireless presentation, digital white boarding, audio and video conferencing. It is acloud- and touch-based system that connects teams and their content in physical rooms. The Cisco WebexBoard resides in physical meeting rooms but is connected to the Cisco Webex service to facilitate continuousworkflow before and during the meeting.Supported Cisco qualifying video units devices are able to register the end points to the Cisco cloud. Theproduct description for supported video endpoints that are able to register to the Cisco cloud is available viathe BT Account Team.The video endpoints and connectivity between Webex Boards/Rooms and the Webex platform are theresponsibility of the Customer and are not included in this Service. Calls relating to Webex Boards/Roomsand internet connectivity should be directed to the customer's video support desk.For any Webex Registered Endpoint, a Room Registration subscription license is required to use the WebexEndpoint. These license elements must be purchased as part of the Webex service from BT.The provisioning of any Room Registration subscription license elements is the responsibility of BT thecustomer's Webex administrator(s).The support of the endpoints are not covered in this description. If support is provided by BT, refer to theManaged Service contract.BT will provision any license elements that need to be enabled for Teams. The Service Desk will answer 'howdo I' questions on the Webex Teams application associated with accessing the Webex Board/Rooms, e.g.how to share whiteboard with a Webex Board.SIP Based EndpointsSIP based endpoints are able to connect to Webex meetings. BT does not provide technical support theseend points or the infrastructure or configurations required to connect the video endpoints to the internet aspart of the Meeting Center Video service. The Customer is responsible for video endpoint setup and the abilityto make video calls over the Internet.Skype for BusinessWebex Meetings accounts may be enabled for integration with Skype for Business. The integration allowsusers to start, join, and share content in Cisco Webex Meetings from their own meeting client either throughclick to join, dialing in via PSTN access or SIP URI. To join through SIP URI, Meetings Video must be enabledon the user account. Customer will configure and deliver the service.3.4Customer Owned Integrations
Other optional services are available and can be enabled and integrated with other solutions or components.The design and implementation of the solutions/components that can integrate to Webex Meetings and Teamsare not included in the subscriptions purchased and are not covered under this product description.Integrations are to be defined, coordinated, launched and maintained between BT, the Customer and Cisco.Refer to the Integrations Product Description here for more detail.4.Webex Operation System RequirementsThe features and operation system requirements are identified in the following links which are subject tochange: Webex Teams: 1rj4hp Webex Meetings: the latest system requirements are located in the release notes oncollaborationhelp.cisco.com.5.5.1Subscription DescriptionsActive User SubscriptionThe Active User subscription is designed for organizations that expect broad usage of Cisco Webex Meetingsservices, expect the usage to grow over time, and prefer a fixed annual payment. Active User is a subscriptionmodel where the payment obligation is based on a percentage of Knowledge Workers that access WebexMeetings and host at least one meeting. Active Users can hold an unlimited number of meetings, providedthat each Active User may hold no more than one (1) meeting at any point in time.5.2Enterprise Agreement SubscriptionEnterprise Agreement is suitable if the Customer has a large number of Employees (greater than 250), andthe Service is to be generally available with fixed pricing based on company size, without having to purchaseeach Employee an individual Webex Service Account. The Customer is required to fully deploy Named UserAccounts to all Knowledge Workers. Named Users can hold an unlimited number of meetings, provided thateach Named User may hold no more than one (1) meeting at any point in time. A User that has cloud Meetingsor Calling services active at the same time will be treated as two Knowledge Workers.5.3Named User SubscriptionThis subscription is designed for Customers that want the simplest possible approach to buying Cisco WebexMeetings. A Named User is any individual who may schedule and host meetings. Under the Named Userbuying model, the quantity is based on the number of Named Users in the order, regardless of usage. NamedUsers can hold an unlimited number of meetings, provided that each Named User may hold no more than one(1) meeting at any point in time.Under Named User, the customer has the option of choosing between the cloud services: (a) Cisco WebexMeetings suite or (b) any combination of Cisco Webex Meetings, Cisco Webex Training, Cisco WebexEvents, and Cisco Webex Support. Cisco Webex Events 3,000 is only offered standalone and cannot bepurchased under the same subscription with another meetings cloud service.5.4Features Availability Matrix by PricelistFlex PlanNamed UserA-WXActive UserEnterpriseAgreementNamed UserActive s, a la carteYesNoNoSupportYes, a la carteYesNoNoTrainingYes, a la carteYesNoNoMeetings SuiteYesYesYesYesYes, additionalcharge for price perport and PSTNaccessYesYesYes, additional chargefor PSTN accessYes, additionalcharge for PSTNaccessYes, additional chargefor PSTN accessYes, additional chargefor price per port andPSTN accessYes, additionalcharge for price perport and PSTNaccessCisco VoIPYesYesYesYesYesYesBT MeetMe AudioNoNoNoNoNoNoWebex Control HubYesYesYesYesYesYesCCA-SP* Audio
Included ContentManagement(Webex MeetingsRecording Storage)10 GB per Webex siteUnlimitedUnlimited10 GB50 GB50 GBAdditional ContentManagement(Webex MeetingsRecording Storage)YesN/AN/AYesYesYes20GB of file storageper Named User,pooled20GB of file storagepooled perKnowledge Worker,pooled20GB of file storagepooled per KnowledgeWorker, pooled5 GB per Subscriptionpurchased, pooled5 GB perSubscriptionpurchased, pooled5 GB perSubscriptionpurchased, pooledYesYesYesNoNoNoNoNoNoYesYesYesPro PackYes*YesYesYes*Yes*Yes*Included CiscoWebex TeamsYesYesYesYesYesYesMeetings Video(formerly CMR)YesYesYesYesYesYesAudio Broadcast forSelf-ManagedEvents (WebexEvents, only)Yes*Yes, included insubscriptionYes, included insubscriptionYesYesYesCloud DeviceRegistrationYes*YesYesNoNoNoCisco TelepresenceManagement SuiteYes*YesYesNoNoNoCisco HybridServicesYesYesYesYesYesYesMeetings minimum 1subscription; MeetingsSuite minimum 25subscriptionMinimum 15% of totalEmployee count;minimum 75subscription(whichever is greater)100 subscriptionsIncluded Data FileStorage (WebexTeams)Additional Data FileStorage (WebexTeams)Data File StorageOverage (WebexMeetings)MinimumSubscriptionQuantityMaximum AttendeesAttendee Overagecan be enabledMeetings, Minimum 1subscription;Meetings, Minimum 25subscriptionMinimum of 40 ActiveUsers or 15% ormore of yourKnowledge WorkersMinimum 250subscriptions1000 per meeting forMeetings & MeetingSuite, 3000 permeeting forstandalone Eventssubscription; 5 permeeting for Support1000 per meeting1000 per meetingNoNoNoWebex Meetings: 25,200 per sessionEnterprise Edition: 200,1000 per sessionWebex Training: 30,1000 per meeting1000 per meeting200 per session WebexSupport: 5 per sessionWebex Events: 100,500, 1000, 3000 persessionIf the total number of users connected to a physical server or online serviceat any one point exceeds the maximum participants for that service, anattendee overage fee will be charged.*Meetings, Training, Support overage allowed up to 1000 participants (Hostplus 999 attendees). Webex Events overage allowed up to 3000 participants(Host plus 2999 attendees). Overage not allowed for Webex Events capacityof 3000 (A-WX-NU-ECTR-3K)*Additional charges apply6.6.1Webex Release ManagementWebex Meetings Releases LockdownFor customers that take Webex lockdown releases, the management of Webex release upgrades includes theBT central testing and deployment to the customer of upgrades for the Customer’s selected Cisco Webexsolution, BT Audio Integration and Cisco productivity tools for Cisco Webex.Customers are to expect two (2) releases per year minimum, not including emergency patch releases.Deployment of new releases will include Customer liaison, Customer communications and change controlmanagement. Training and adoption following these upgrades will be included if appropriate and at thediscretion of BT. BT will use reasonable endeavours to deploy the latest locked down release within 3 monthsof release by Cisco. Upgrades will be carried out following completion of integration testing and acceptanceby BT. The customer must use reasonable endeavours to deploy the latest release within 60 days ofnotification from BT.6.2Webex Meetings Releases Unlocked DownCustomers may choose for unlocked down releases of the Webex site and client software. Unlocked downreleases will contain feature changes, patches, service pack updates related to Webex core features (notintegrations), operating service, and browser support changes. Interim releases will be pushed out to all
unlocked down sites on a timetable determined by Cisco, with an expectation that these releases will be oncea month. Sites on unlocked down cannot opt out of upgrades. Any unlocked Webex site will be upgraded byCisco automatically, there is no action or change control required by BT or Customer. API’s will be lockeddown to prevent any admin changes impacting BT’s central administration.The following describes the responsibilities with implementation unlocked down releases: Cisco is responsible for providing notification to BT and customer two weeks prior to an upgrade. BT is responsible for providing limited quality testing for audio integration with Webex. Customer is responsible for the latest software to functioning successfully on their network and allend users have access to the software.Customer will run interim versions without the following: BT Training updates for interim versions BT Collateral updates for interim versions Service Desk support by BT will not be guaranteed for any updates needing new operating system,mobile device, browser (based on timescales for getting system access and training). There will be no post upgrade testing by BT on a per customer / per site basis Customer is responsible for the deployment of the software in advance of the upgrade. Failure todeploy software before the upgrade will mean users will run temporary software, for every Webexmeeting. Customer accepts that Cisco may make changes to audio, Webjoin, central administration, or SingleSign-On (SSO) in an unlocked down release. BT or Customer may identify a fault in testing thatimpacts service. Customer options are: To identify interim solution to maintain service Continue with the current service until a resolution is identified Downgrade to a previous release, if available. 6.3For terms of deployment, Customer must: Accept above responsibilities and limitations of an unlocked release Allocate early testing resources, if required Have documented plan to manage unlocked down releasesWebex Teams ReleasesThe Teams application is agile and will be upgraded by Cisco when a new release is available. Releases maycontain feature changes, patches, and service pack updates related to Teams core features (not integrations).Software updates will be pushed to all applications on a timetable determined by Cisco. Customers cannotopt out of upgrades. Teams software will be upgraded by Cisco automatically, there is no action or changecontrol required by BT or Customer.The following describes responsibilities for management of Teams releases: Service Desk support by BT will not be guaranteed for any updates needing new operating system,mobile device, browser (based on timescales for getting system access and training). Testing is not available for software releases. Distribution of software is not required. Upgrades are automatic and completed when opening theTeams application after the software release occurs. Status of Teams application is to be checked by going to: https://status.webex.com Should an issue with the release occurs, downgrade to a previous release is not available. Customerand BT will work together with Cisco to resolve the release issue.7.Definitions“Account”means an identifier used to access the Service that BT provides to theCustomer for distribution to its Employees;“Active User”means a Host who hosts or chairs one (1) or more meetings per monthusing Webex Services;“Admi
The following description includes the choice of Cisco Cloud Connected Audio (CCA) and/or Cisco VoIP. The audio product descriptions can be found here. 2.1 Meetings Meetings allows Participants to share documents and applications on the web, en
