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Inter-Tel 7000 NetworkCommunications Solutions
Transform Powerful CommunicationTools into Business PerformanceToday’s business world demands superior communications; the efficiency of both people andprocesses must be maximized to ensure success. A communications solution needs to deliver more thanjust a phone system. It should integrate into your business and change the way your organization operates,opening up a whole new world of communications capabilities. Your communications network must transcendbeyond the desktop to encompass multiple means of contact across your entire enterprise. Users shouldhave the ability to benefit from real-time communication that enables them to work and collaborateseamlessly whether in the office, in a meeting, on the road, or at home. Is your business ready to takecommunications to the next level?Inter-Tel 7000 NetworkCommunications SolutionsThe Inter-Tel 7000 family of solutions is the communications system with the power to radically change how yourbusiness communicates. The Inter-Tel 7000 surpasses the world of traditional telephony solutions, offering a pure, standardSIP-based software platform with the ability to serve businesses with up to 2,500 users and the flexibility to meet individualuser needs. As a feature-rich multimedia communications solution, the Inter-Tel 7000 offers a variety of integrated IP telephonyapplications, centralized messaging, presence-based call and message routing, and gateway access to the Public SwitchedTelephone Network (PSTN). The Inter-Tel 7000 transforms the communications paradigm from a device-centric to a user-centricmodel, enabling users to determine how their calls are handled, where they are routed and the type of communications allowed.Additionally, as a platform built purely on software, the Inter-Tel 7000 ensures that leveraging new solutions will be both seamlessand affordable. The results are invaluable, empowering users and enabling you to achieve new heights in business productivity.FAST FACT:The Inter-Tel 7000 family of communications solutionsemploys a native SIP/SIMPLE engine, allowing thedistribution of Inter-Tel’s cutting-edge presencemanagement tools such as “find-me-follow-me”applications, location-based routing and intelligentand dynamic hunt groups to end users.
Innovative, SIP Standards-based ArchitectureThe Inter-Tel 7000 offers a pioneering design thatThe Inter-Tel Communicator and Remote Office solutionsleverages SIP standards technology to its fullest potential.function primarily as call telephony servers. System Manager,The Inter-Tel 7000 features embedded presence managementMessaging Central and Attendant Communicator arecapabilities and next generation applications and devices thatsoftware-based server applications.can easily integrate with the platform. The Inter-Tel 7000consists of the following components:The Inter-Tel Communicator is a Linux-based server that providesInter-Tel Communicatorthe central intelligence for call processing, media resources andInter-Tel Personal Communicatoruser database. Three distinct server operations can be run onSystem ManagerInter-Tel Messaging CentralInter-Tel Attendant CommunicatorInter-Tel Remote OfficeIP EndpointsMedia GatewaysAdvanced Applicationsone or more Inter-Tel Network Communications servers.Session Server: Processes and delivers signalingover the network to route calls to phones and devicesused by the organization, establishing a peer-to-peercommunication pathMedia Server: Provides media processing functions,including up to 96 conference channels, announcements,prompts/greetings, music on-hold, and storage of recordedcalls and conference sessionsUser Database: Houses user data to enable awarenessof availability and status of all system users, and connectsthe user account to the appropriate devices to allow forseamless call routing
Powerful Network Survivability FeaturesADDRESSING YOUR BUSINESS CONTINUITY CONCERNSIn today's dynamic business world, communications downtime is a liability companies simplycannot afford to overlook or underestimate. Survivability has become a paramount business communicationsrequirement; loss of connectivity in the event of a communications failure can cripple business operations.The Inter-Tel 7000 addresses your VoIP reliability concerns with integrated, industry-leading redundancy.The Inter-Tel 7000 comes with redundancy standard, offering a high-availability VoIP network solution thateffectively minimizes the risk and costs associated with downtime — preventing outages, and reducing theimpact of outages when they do occur.The Inter-Tel Remote Office option operates at geographically remote locations to maintain local survivability ofcommunications operations in the event of a network failure. It provides advanced survivability functions includinglocal call processing, voice mail, Call Detail Record (CDR), and text messaging, as well as synchronization withthe central server when network connectivity is restored. Inter-Tel Remote Office is specifically designed forbusinesses with multiple locations that require a single-system solution with centralized control, but cannotafford disruptions in localized communications services. Remote Office ensures uninterruptible communicationsservices at distributed remote customer facilities, regardless of adverse WAN connection issues.FAST FACT:As business reliance on converged services continues toescalate, network survivability has become an increasinglyimportant concern. The Inter-Tel 7000 provides cost-effectivesurvivability features that make it easy to empower dispersedremote locations with dependable IP voice solutions.
Advanced MessagingCapabilitiesInter-Tel Messaging Central, a host-based mediaSimple, Web-basedSystem ManagementManagement of your communications systemapplication requiring no specialized DSP hardware, is ahas never been easier with Inter-Tel System Manager, theSIP-based, centralized messaging and auto attendantinterface that makes possible administration of all Inter-Telapplication. Inter-Tel Messaging Central converges voice7000 network components through one comprehensive tool.and data communications to provide a unified view ofServer; voice mail and endpoint configuration; licensing;messages, enabling access to voice, e-mail and fax messagessoftware updates and downloads; and diagnostics and disastervia a telephone and/or PC terminal. An auto attendantrecovery (backup/restore) functions can all be conductedapplication delivers flexible, schedule-driven call routingthrough this flexible web-based application. System Managerand access to optional speech-driven directory information.is used for all system monitoring and maintenance operations,including SNMP traps (alarms); station and system administration,including configuration initialization; adds and/or changes; andsystem usage and performance data collection and reporting.
Enhanced Employee Mobility and ProductivityREAL-TIME COMMUNICATION — ALWAYS, ALL WAYSThe business environment of today’s world demandscommunications solutions that can operate anywhere, anytimehigher level of real-time collaboration and interaction between yourassociates — anywhere they happen to be.and with any device. Workers travel more, work from home andare highly dependent upon communications devices beyond theirInter-Tel Personal Communicator is a standard Inter-Tel 7000office desktop phone. In addition, individuals and organizations dosoftware application that runs on the Media Server. It providesbattle with an overwhelming volume of messages, including voice,individual users with ultimate control over their internal and externale-mail, instant messages and fax. Users must have the ability to bevoice and text communications. Users can create profiles whichcompletely mobile, ensuring that all of the communications toolsspecify how their incoming communications will be handled in variousavailable in the office are equally as accessible at home or on thesituations, giving users complete control over who contacts them androad. The concept of the “virtual enterprise” — a business built fromwhen. The Personal Communicator can even use your Outlook both organizationally and geographically distributed units — isExchange calendar to determine if you are available for calls or not.becoming increasingly relevant in this setting. The Inter-Tel 7000The Inter-Tel 7000 redefines business communications, placing anprovides communication tools designed to seamlessly enable aemphasis on connecting people, not just routing telephone numbers.User-centric Communications
Inter-Tel Personal Communicator simplifies call and messageInter-Tel Personal Communicator empowers users withhandling, provides the user with powerful call routing capabilitiescentralized communications that can be tailored to theirand allows users to see the availability of their co-workers.own unique situation, across multiple devices and mediums.Users can access the Inter-Tel Personal Communicator in aThis powerful application provides unprecedented levels ofvariety of ways, including:presence management through three key functions —Reach Me, Status and Advanced Call Routing.Voice using speech-recognition and Text-to-SpeechEndpoint display and keypad (Inter-Tel Model 8690,Inter-Tel Model 8662, Inter-Tel Model 8622, or mobiledevice with the Inter-Tel Personal Communicator formobile devices software)Any web-enabled device, regardless of browser-typeMicrosoft Internet Explorer ToolbarReach Me allows users to ensure communications connectionsare made. Calls are screened and directed to a designatedlocation based on a set of user-defined routing rules.Status provides enterprise-wide awareness as to the availabilityof a specific user, making it known whether they are available toengage in a conversation and/or instant message. The real-timeMicrosoft Outlook Toolbarindicator of status makes certain that the appropriate form ofMicrosoft Windows System Traycommunication is initiated.Advanced Call Routing includes routing rules, hot rules andevent notifications. Routing rules and event notifications canbe configured to instruct the system to take action based onpredefined criteria. Hot rules allow users to instantly changecall routing “on the fly,” sending incoming calls to another user,location, or personalized voice greeting.In addition to voice, other forms of communication and responseare supported including instant messaging, text messaging,voice mail and e-mail. Callers and called parties have a widerange of options at their disposal for delivering and respondingto contact attempts in both real and non-real time. PersonalCommunicator features include contact groups, address booksynchronization across different communications devices,call logs, a contact search engine and the ability for yourOutlook Calendar to automatically change the way yourincoming communications are handled.FAST FACT:mobility n. the ability to handle information access,communication and business transactions while instate of motion, regardless of location.
Creating a Real-timeCommunication EnvironmentInter-Tel Personal Communicator, in support of today’sdynamic business environment, allows users to obtain ultimatecontrol over their communications. Through manual, automatic andon-the-fly interactions, Inter-Tel Personal Communicator effectivelydelivers on the promise of real-time, effective communications.REACH MEReach Me enables the simple direction of calls and contactsto a current location, a mobile location, voice mail or throughmore complex routing rules. The function can easily beaccessed through any of the various Inter-Tel PersonalCommunicator interfaces.Multimedia MessagingExpanding on the concepts of Reach Me and Status, Inter-TelPersonal Communicator delivers a wide range of mediacommunications capabilities which enhance standard voicecommunications, including instant messages, voice and e-mailmessages, and text messages.INSTANT MESSAGINGInter-Tel Personal Communicator offers a secure, corporateinstant messaging platform that enables real-time communication.Instant messages can be exchanged between two users, orexpanded to include groups of users. Additionally, Inter-TelPersonal Communicator can be configured to log messagesfor reporting purposes.VOICE & E-MAIL MESSAGESVoice and e-mail messages are easily accessed via visualinterfaces, and voice messages can be instantly retrievedat a user’s current location via a call placed automaticallyby the system. In addition, users can view and retrieve aSTATUSStatus provides pervasive presence information to the systemand to users, ensuring that communication occurs in the mostappropriate way for any given situation. This function providescompanywide awareness as to whether a specific user isavailable to engage in a conversation and/or instant message.Status can also be easily updated throughout all of the variousInter-Tel Personal Communicator interfaces.BE REAL TIME:Rick, an account rep for a fast-paced technological firm, is ona sales call with an important client via his desktop phone. Hehas a meeting scheduled shortly with another potential customeracross town. Using the “Transfer-to-Connect” feature of theInter-Tel 7000, Rick can seamlessly and transparently transferthe call from his desk phone to his mobile phone, allowing himto continue the call during his drive, unbeknownst to the clientand without jeopardizing relations for either account.specific message without needing to navigate through eachwaiting message. Through the use of pre-programmed “trusteddevices,” messages can be accessed through different phonesinstantly, without the need for security validation.
TEXT MESSAGESEVENT NOTIFICATIONInter-Tel Personal Communicator presents the ability to sendEvent notifications allow for a notification (Short Messagetext messages to the phone when other communicationService, e-mail or voice message) to be directed to a PC,options are unavailable.e-mail account, pager, phone, or wireless phone to alert usersIntelligent Call Handlingthat a particular event has occurred. Notifications can be set upto inform users when new calls are coming in, when a new voiceImagine getting the calls you need, the calls you want and themail is received (priority or otherwise), or when a specific contactcalls you’ve been waiting for — the first time. With Inter-Tel Personal(or any contact in a group) changes status.Communicator you can, through routing rules, hot rules and eventnotifications. Routing rules and event notifications can be usedHOT RULESto instruct the system to automatically take action based onFor any inbound call, Inter-Tel Personal Communicator providesspecified criteria, while hot rules allow users to assert influenceusers with the power to modify call routing on the fly. Users canover communications instantly based on an immediate need.send an incoming call to another user, location, or personalizedvoice greeting.ROUTING RULESContact ManagementUsers can effortlessly create advanced routing rules based on criteriaUsers need to be able to quickly communicate with colleaguessuch as time of day, day of the week, the user’s current status andand customers, particularly those who are vital to their everydaywho is calling, to route calls and instant messages. Once enabled,business operations. The Inter-Tel Personal Communicatorthe system automatically measures each incoming call against ruleaddresses this need through the ability to create and customizeconditions and routes the call accordingly to meet the user’s needs.important contacts.BE REAL TIME:Jason is on an important conference call when he receives a call from an unknownnumber. He can’t take the call, and doesn’t want to place a potential sale at risk bysending it to voice mail, so he decides to let his colleague Robert handle the call.Jason’s normal routing rules would ultimately send the call to voice mail. Instead,Jason clicks on the “Apply Hot Rule” link via the pop-up dialog on his PC. Selectinghis “Send to Robert” hot rule, the caller is immediately transferred to Robert,securing the possible sale.
CONTACT GROUPSContacts can be built from the call log, added manually, orContact groups are displayed in each of the Inter-Tel Personalsynchronized from Microsoft Outlook. Once the address bookCommunicator interfaces, and show who is available for calls,has been built, users can click on contacts to create effectiveinstant messages, or both. The status display can easily berouting rules. Wizards simplify the process, and can be foundchanged between groups via a convenient drop-down box toboth in the address book and on contacts pages.provide the real-time availability of group members.By selecting a contact, a communication dialog appears thatprovides a summary of the contact’s availability and several optionsfor initiating communications. Using Find Me, communications aredelivered directly to the contact, based on the user location, whatdevice they are using and what routing rules are being employed.AutomatedPresence/Status ControlThroughout the course of a day, employees are often in transit —whether between meetings, on the way to an appointment, orsimply engaged in hallway conversations. The Inter-Tel PersonalCommunicator simplifies presence and status control by deliveringstatus changes through several automated options.OUTLOOK CALENDAR TRIGGERSThe Inter-Tel Personal Communicator features tight integrationCONTACT GROUPS IN THE ADDRESS BOOKwith productivity applications, including Microsoft Outlook, enablingInter-Tel Personal Communicator offers users the ability to createautomatic awareness of a user’s appointments throughout the day.an address book for internal employees, external suppliers, valuedBased upon calendar events, Inter-Tel Personal Communicator cancustomers, and friends and family. These contacts can be usedupdate user status and automatically change how their incomingto build special call routing rules, group identities and notificationcommunications are handled.events. In addition, the address book is accessible through all ofthe Inter-Tel Personal Communicator interfaces, so users canDESKTOP INACTIVITY TRIGGERSsearch for personal contacts on the phone, desktop and withMeetings occasionally happen without prior notice or last longerPersonal Assistant, Inter-Tel Communicator’s speech recognitionthan expected. When an employee is away from his or her desktopinterface. The Search function also leverages the system directoryand not moving their mouse or interacting with the keyboard, Inter-Telon the Inter-Tel Communicator to ensure that company resourcesPersonal Communicator can automatically change their status tocan be effectively utilized across the organization by each individual.“Unavailable” until they return and manually update their status.
SIP EndpointsNEXT-GENERATION SIP TECHNOLOGY TO MEET YOUR EVERY BUSINESS NEEDThe Inter-Tel 7000 supports a broad range of full-featured IP endpoints from our portfolio of flexible,intelligent, mobile and easy-to-use multi-device options. Our industry-leading endpoint solutions are designedto take full advantage of the Inter-Tel 7000 communications system and provide the performance you requireto meet demanding business needs.Additionally, the standard SIP-based design of the Inter-Tel 7000 provides customers with the ability toimplement third-party SIP telephones and software clients. This expands the device offerings you can deploywith the Inter-Tel 7000, ensuring that the system provides choices for the tools and solutions that make themost sense for your organization without being locked into proprietary technology.Model 8690DISTINCTIVE. INNOVATIVE. SUPERIOR PERFORMANCEInter-Tel Model 8690 is an attractively designed desktopendpoint that operates on Microsoft Windows CE .NET.Offering a convenient softphone interface, Inter-TelModel 8690 provides access to the Inter-Tel PersonalCommunicator application, enabling you to managecommunications with confidence throughout theenterprise, improving collaboration and workflow.Additionally, the convenient softphoneinterface enables you to initiate, hold, transferand conference calls, as well as managemessages using a stylus or your fingertip.FAST FACT:Inter-Tel’s family of SIP and wireless SIP phones provides acomplete range of communication devices designed to takefull advantage of the power of your Inter-Tel 7000 system.
Model 8662INTUITIVE AND EFFICIENT DESKTOP ACCESSInter-Tel Model 8662 is the ideal phone for business professionalsthroughout your enterprise, supporting diverse user needs andInter-Tel AttendantCommunicatorMAXIMIZE EFFICIENCY ANDCUSTOMER SERVICEallowing them to manage communications with ease. ThisThe Inter-Tel Attendant Communicator is a softphone clientcost-effective multiprotocol endpoint offers a contemporaryapplication that runs on either a Windows 2000 or Windows XPdesign and delivers advanced features which can be accessedoperating system platform. The console display includes a menuthrough the phone itself or through the Inter-Tel 7000 Personalbar with programmable shortcuts and buttons, and severalCommunicator application. The large Liquid Crystal Displayinformation windows and panels displaying active calls, call(LCD) provides an intuitive menu of system features anddetails, group directories, call transfer status, and call logs andcapabilities, enabling efficient and effortless call handling.stats. The attendant can use drag-and-drop call control; checkEmbedded soft keys allow for quick change of Statususer account and endpoint status; categorize users and placeor Reach Me functions. Additionally, this IP desktop phonethem into customizable groups; and view and change thefeatures a message waiting lamp, programmable featurePersonal Communicator status of individual users.buttons and a hands-free microphone.Model 8622CONVENIENT AND COST-EFFECTIVEFUNCTIONALITYInter-Tel Model 8622 is a cost-effective, multiprotocolendpoint that effectively addresses the voice communicationneeds of workers throughout your organization.The endpoint features a convenient, two-lineLCD showing the number dialed, Caller IDinformation and a date/time stamp. Themessage waiting lamp and one-buttonaccess to messages enables you torespond to business situations in atimely manner.BE REAL TIME:Judy is a project manager for a major architectural firm, and has just received word of an important change for a largeproject currently in progress. She needs to quickly contact the members of the team associated with the job to informthem of the critical development. Utilizing groups of contacts in Personal Communicator for Outlook, Judy can see whois available for calls, instant messages, or both and easily communicate the important change accordingly.
EnterprisewideConnectivity and MobilitySEAMLESSLY EXTEND MOBILE COMMUNICATIONSSOLUTIONSInter-Tel PersonalCommunicator forMobile Devicesfor the ways in which they interact with co-workers. Inter-TelPersonal Communicator for Mobile Devices software extendsthe features of Personal Communicator to hand-held and otherportable devices. This powerful unified communications clientREAL-TIME COLLABORATION FEATURES —WHEN AND WHERE YOU NEED THEMprovides employees with convenient mobile collaborationtools through native integration of real-time communicationsNow more than ever, workers are spending more time awayapplications. The software goes beyond just deliveringfrom the office. In this fast-paced environment, presencesimple voice functionality, providing features such as instantmanagement is becoming an increasingly vital concern.messaging (IM) and advanced presence awareness capabilities.Users need easily accessible, effortlessly manageable choicesInter-Tel Personal Communicator for Mobile Devices enablesworkers to have access to real-time communications capabilitiesvirtually anytime, anywhere, on any device.Cellular PhonesINTELLIGENT FEATURES FOR MOBILE WORKERSWith the Inter-Tel 7000, cellular phones are transformed into apersonal enterprise extension, providing workers with powerful,mobile functionality. Transfer-to-Connect allows users to becomemobile “on-the-fly,” by enabling the seamless and transparenttransfer of calls between devices (such as from a desktop phoneto cell phone). Event notifications can alert users of an importantevent, such as incoming calls, urgent voice mails or the statuschange of a particular contact via their cell phone, through text,e-mail or voice message. Advanced call routing allows highlymobile users to remain easily connected to important colleaguesand customers via their cell phones.FAST FACT:Wireless options offer productivity for employees who aremobile within the workplace — serving the needs of uniquebusiness environments such as campuses, warehouses,sales settings and more.
Scalable Solutions to Meet UniqueBusiness RequirementsThe Inter-Tel 7000 system architecture offerssuperior design flexibility and modularity based on individualcustomer needs, allowing organizations to accomodatespecific business requirements.The Inter-Tel 7000 family of products offers scalableoptions for:Users: From 100 up to 2,500Locations: From one up to 25 geographically remotesurvivable sites (and one up to 200 users per remotesurvivable site)Voice mail: From four up to 96 simultaneous paths(upgrades through software licensing)PSTN Interface: From two Central Office lines to200-plus T1/E1/PRI spansThe Inter-Tel 7000 is available in three user capacity models:Tier One Foundation Packages are designed to support upto 249 users (local, remote office, teleworker or road warrior)Tier Two Foundation Packages are designed to support upto 999 users (local, remote office, teleworker or road warrior)Tier Three Foundation Packages are designed to supportup to 2,500 users (local, remote office, teleworker orroad warrior)Inter-Tel 7000 server configurations and options include:Redundant Inter-Tel Communicator Servers, offered inthree configurations:oTwo-server option, with Inter-Tel Communicatorsoftware on two redundant servers (designed forseamless transition between servers in the event ofserver failure due to software or hardware)oThree-server option, with the media softwarecomponent of Inter-Tel Communicator on a single,dedicated Media Server (designed for additionalmedia survivability in Automatic Call Distributionenvironments)oFive-server option, or "Split Redundancy," with twopairs of Inter-Tel Communicator redundant servers andthe media component on a fifth server (all servers inthe configuration are dedicated to single softwarecomponents of the Inter-Tel Communicator)Types of Server Redundancy: Three different configurationsMedia Servers: From one to an unlimited number ofbridged/pooled media servers (each Media Server cansupport from 64 up to 200 media resources)Additionally, the Inter-Tel 7000 allows for multiple devices peruser without affecting user account capacity, offering choicesfor deploying the right technology in any situation. Collaboration,the desktop, phone, mobile devices in wireless communicationInter-Tel Communicator Media Server, an optionalstand-alone server used to provide additional mediaresources to the systemenvironments (802.11x, cell phones, etc.), third-party SIP hardopresence and messaging applications can be accessed throughor softphones or any combination of devices and tools per user.Scales from 64 to 200 resources in a single-serverwith the ability to bridge two servers for a combinedpool of 400 resources (with no limit to pools ofbridged 400 media resource server pairs)Note: An optional redundant server hardware component is available for all server configurationsand is automatically used for voice mail and system programming. Each of the server models canbe operated using either a Windows or Linux operating system based on functional requirements,i.e., Inter-Tel Communicator, Inter-Tel Remote Office, or optional communications applications.
Inter-Tel Managed Services Inter-Tel “Always ON” ServiceTOTAL COST OF OWNERSHIPADVANCED SUPPORT FORAND MAINTENANCE MANAGEMENTNEXT-GENERATION SOLUTIONSGrowing your business, expanding product and serviceThe resources required to effectively research, install, integrate, andofferings, increasing customer loyalty, managing operating costs,manage a communications solution are considerable. Employees needand improving your business processes are your keys toto be focused on your core business, not the communications network.operational success. Inter-Tel understands these challengesInter-Tel Customer Care complements our Managed Services program,and brings the power of its Managed Services program tooffering advanced end-to-end support for IP telephony solutions. Asassist you in addressing your business’s operational performanceyou enhance your systems and applications, look to Inter-Tel to providethrough total communication systems planning.the design consultation, implementation and maintenance support thatensures maximization of your enterprise dollars. We provide the knowledgeInter-Tel’s Managed Services program focuses on the Total Costand resources necessary to ensure a seamless installation of yourof Ownership — merging business and technology based on yourcommunications solution. Inter-Tel Customer Care provides multi-tieredunique business model. Inter-Tel communications solutions addresssupport for advanced VoIP system implementations, such as thethe six cost centers of business — effectively integrating into eachInter-Tel 7000, and the development and deployment of industry-standard—enhancing your total return on investment, while increasing yourremote managed service products. Inter-Tel has the communicationsbusiness’s productivity and profitability. We provide your enterprisesolutions to match your specific needs, and our “Always ON” servicewith end-to-end business communications services and solutionscommitment ensures potential
The Inter-Tel 7000 family of communications solutions employs a native SIP/SIMPLE engine, allowing the . As a feature-rich multimedia communications solution, the Inter-Tel 7000 offers a variety of integrated IP telephony applications, centralized messaging, presence-based call and message routing, and gateway access to the Public Switched .
