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Inter-TelAxxess End Points

End points beginwith Inter-Telpocket PCsPDAsdesktop phonesvideo and multimedia unitsToday’s dynamic communications landscape requires multi-device options—from handheld PDAs, Pocket PCs,PCs, desktop phones and cell phones, to video and multimedia units. Whether software-based, IP-based ordigital, Inter-Tel has flexible end points for leveraging the power of your applications.Inter-Tel’s end points are exclusively designed to empower your resources while maximizing the return onyour investment in an Inter-Tel converged system investment. Whether you need a sensible office phone,a menu-driven display phone, IP-based phones, or Soft-Phones, Inter-Tel’s suite of end points deliverthe flexibility your business needs for onsite, employees and remote users to perform their businessfunctions with continuity.Inter-Tel extends award-winning application performance to a wide-range of flexible, intelligent, mobile andeasy-to-use communication end points designed to suit your business needs. Since Inter-Tel’s Call Processingsoftware interfaces with IP, digital, analog and wireless business solutions, Inter-Tel has a dynamic offering tocomplete your communication landscape.There is no better way to implement the power of Inter-Tel’s business performance applications than tocomplement our software with our highly reliable end point solutions.

Inter-Tel’s versatile communications end points are user-friendly andinstinctive, so you get the most value from your r serviceFigure: Inter-Tel’s Converged System

Software-based End PointsInter-Tel’s applications empoweryour mobility needslaptopmobilitytravelerwork-at-homeInter-Tel offers several software-based end point solutions that offer productivityenhancements to employees who work remotely.Our offering includes: Inter-Tel’s SoftPhone SoftPhone for Pocket PC Inter-Tel’s WAP Applications for Unified Communicator and Call Center Suitevia Cellular phone or handheld computer (PDA) Unified Communicator browser clientFrom mobility tools for the workers-at-large, the at-home agent, or remote facility users to specializedapplications for the worker processing a high volume of calls, Inter-Tel meets your specialized needs.Inter-Tel SoftPhoneInter-Tel desktop features: When and where you areInter-Tel’s SoftPhone technology enables employees working via Internet and Intranetconnectivity from small remote offices, warehouses or off-site. Users have full access to acommunication system and features as if they were in the office, eliminating the need fora separate phone system at each location and a hardware telephone set at each desk.

The Inter-Tel SoftPhone connects you to the robust feature capabilities of the Inter-Tel IP-enabled systemthrough your organization’s data network (LAN, WAN or internet connection). Send and receive data packets with voice transmissions over those data lines; operating and looking like a software version of theAxxess Executive Display Phone you use in the office.Inter-Tel SoftPhone is fully integrated with the Inter-Tel IP-enabled PBX, so users have the full functionalityof the Inter-Tel Axxess PBX features, such as transferring calls, initiating conference calls, accessing voicemail and more at their fingertips.CRM productivity tools allow agents working off-site to be part of hunt groups or call routing patterns andtheir supervisors can monitor the calls as if they were in the office.Integrate your cellular phone orhandheld computer (PDA)Extend your reach outside the office.Use your off-the-shelf handheld computer asan end point for Inter-Tel’s software-basedsolutions. Interoperability with WirelessApplication Protocol, allows users toextend their reach outside company walls. Interactswith Unified Communicator and Call Center Suite’sCallViewer and AutoReporter applications.

IP End PointsYour Company. Everywhere. All the Time.To compliment the strengths and benefits of implementing Inter-Tel’s IP-enabled and businesscommunication platforms, Inter-Tel offers powerful, fully-featured IP end points.Inter-Tel selections include: IPIPIPIPPhonePlusSoftPhoneSLASoftPhone for Pocket PCFigure: Inter-Tel’s Converged SystemInter-Tel IP PhonePlusStay connected via the Local Area Network (LAN)Your communication system is everywhere you want it to be when you use theInternet as part of your communications infrastructure. Inter-Tel’s IP PhonePlus,seamlessly connects your datanetwork with telecommuters,remote associates, satellite offices,and warehouse facilities, while eliminating the need for separatephone systems in each location.IP PhonePlus is fully integrated with Inter-Tel’s IP-based PBXphone system; users everywhere have access all the time to thefull functionality of the Inter-Tel Axxess system such as transferring calls, initiating conference calls and accessing voice mail.Call center agents working off-site can be part of hunt groups orcall routing patterns and supervisors can monitor their calls as ifthey were in the office.

Inter-Tel IP SoftPhoneInter-Tel desktop features, when and where you need themInter-Tel Axxess IP SoftPhone is fully integrated with the Inter-Tel IP-enabled PBX, sousers have the full functionality of the Inter-Tel Axxess features such as transferring calls,initiating conference calls, accessing voice mail and more at their fingertips. Call centeragents working off-site can be part of hunt groups or call routing patterns and supervisorscan monitor their calls as if they were in the office.Inter-Tel Axxess IP Single Line AdapterOptions for the occasional telecommuterInter-Tel also offers the IP Single Line adapter for those who work from a remote locationoccasionally. Connect the IP Single Line adapter to a high-speed internet connection (suchas DSL or cable modem), then plug any standard home phone into the adapter’s jack andtelecommuters have the same basic functionally (minus the display features) offered by theIP Phone at a lower cost.Data Port Modules allow you to connect your PC to Inter-Tel Axxess features and services and to connectthe Standard Display Phone to any data device.Inter-Tel Axxess IP SoftPhone for Pocket PCThis software brings the full capabilities of Inter-Tel’s IP SoftPhone to your Windows CETM handheld device.

Digital End PointsDynamic Call Handling––Technology-Driven ProductivityInter-Tel Axxess digital phones offer exceptional voice quality, advanced digital features and a range ofprogrammable keys for high-speed, high-quality call processing. Whether you’re adding to an existingsystem, or blending with your IP-enabled systems, Inter-Tel’s digital phones are ideal for most businesses.Inter-Tel’s digital solutions are compatible with Inter-Tel’s converged systems.Inter-Tel Axxess Executive Display PhoneUltimate technology – professional productivityUtilizing a powerful menu interface, the Executive DisplayPhone is for anyone who desires efficient call-processingcapabilities. The large 6-line by 16-character, alphanumericliquid crystal display (LCD) leads you through system featuresand capabilities-serving as a built-in user guide. Thesemenu-driven, one-touch “soft keys” reduce the timerequired to make, receive calls, retrieve messages,leave messages and access features. Spend time onproductive work instead of wasting time trying tofigure out how to use the phone.

Inter-Tel Axxess Standard Display PhoneCustomized functionality – maximized efficiencyThe Inter-Tel Axxess Standard Display Phone incorporates a2-line-by-16-character LCD to provide the information youneed to enhance productivity––real-time messages and timelyreminders give you the information you need to stay on top ofyour responsibilities as you navigate through your calls.With a total of 23 programmable keys, you can truly customizethe functionality of this digital phone to maximize efficiencyand ease of use, matching your work style and flow. OptionalData Port Modules allow you to connect your PC. Use a built-inspeaker and microphone to answer station and outside calls hands-free and takeadvantage of on-hook dialing. The “hot” keypad provides user-friendly operationand greatly reduces the number of keystrokes needed to operate any function.Inter-Tel Axxess Basic Digital PhoneAdvanced features––cost effective optionsIncorporating most-needed features and ease-of-use, the Inter-TelAxxess Basic Digital Phone delivers solid functionality, flexibility,and affordability. Feature access keys are user-programmable soyou can set up the phone to function most productively for yourindividual needs and work flow.Use a built-in speaker and microphone to answer station and trunkcalls hands-free and take advantage of on-hook dialing. The “hot”keypad provides user-friendly operation of the phone and greatlyreduces the number of keystrokes needed to operate any function.The Basic Digital Phone improves your productivity and providesexceptional voice and audio quality while taking advantage of the digitalcommunication functionality of the Inter-Tel communications platform.Inter-Tel Attendant Console DSS/BLFTransform a terminal into a call distribution centerThe Attendant Console DSS/BLF connects to a Standardor Executive Display Phone to dramatically increaseyour communication capabilities.Each Attendant DSS/BLF unit provides single-keyaccess to 60 extension numbers, hunt group pilotnumbers, trunks or trunk groups and/or featurecodes. Connect up to four units together at aterminal and increases your capacity to as manyas 240 numbers, trunks, groups and/or codes.Plus, Attendant Console DSS/BLF offersprogrammable button assignments eitherin the system database or at your phone.

Inter-Tel Premise Wireless InterfaceMobility and productivity solutions for on campusInter-Tel has integrated our Call Processing software with Spectralink’s wirelesssolutions to offer enhanced real-time communication and mobility to furtheraugment our capabilities to serve the unique needs of Inter-Tel’s selectedvertical market business customers. We offer a durable wireless infrastructurefor manufacturing, distribution and warehouses, auto dealerships, healthcare,education and retail.Inter-Tel Axxess Agent SetIntegrated solutions optimize resourcesInter-Tel Agent Set is the perfect solution for call center agents, switchboard operators,receptionists, or anyone who handles a large volume of phone calls utilizing CT applications––eliminating the need for a desktop telephone by serving as the link between your Inter-Telconvergence system and your PC.Audio and Video ConferencingCost-effectively meet face-to-face to collaborateInter-Tel offers a complete range of audio and video conferencing solutions from desktop applicationsto full-scale room systems to conference bridges. Vertical markets are using video to bring value-addedservices to their business. Work with your representative to evaluate how you can: Accelerate the decision-making processIncrease flexibility and encourage collaborationGet expert advice from remote sitesImprove intra-company communicationsReduce travel time and expenses