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The AcademyGlobal Customer TrainingCatalogue

The Academy Global Customer Training CatalogueAbout Vertiv Vertiv brings together hardware, software, analytics and ongoing services to ensure its customers’ vitalapplications run continuously, perform optimally and grow with their business needs. Vertiv solves themost important challenges facing today’s data centers, communication networks and commercial andindustrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services thatextends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertivemploys around 20,000 people and does business in more than 130 countries. For more information,and for the latest news and content from Vertiv, visit Vertiv.com.2

Why Should You Attend Our Training Courses?Maximize Value FromDay OneEssential Expertise ForYour First Line of ResponseQuickStart TrainingFirst Responder TrainingGet the full value of your equipment from the day itis commissioned and minimize the risk of operatorerror. Vertiv QuickStart, on-site, hands-onoperator training, conducted by certified customerengineers, shortens your equipment learning curveby giving operators the knowledge they need tomanage equipment and events with confidence.With operating conditions constantly changing, yourely on your first responders to keep your UPSoperating reliably and efficiently. From systemfundamentals to controls and alarms, Vertiv FirstResponder training delivers essential expertise thatallows your first responders to keep controlsoptimized, respond to system alarms and understandhow to effectively engage service personnel whenequipment service is required.3

The Academy Global Customer Training CatalogueJoin The Academy Learning Community of ExpertsIt’s all about people.To support your success, theAcademy is designed to investin your greatest asset: people.Your customers, those whoexpect quick, instant, unlimitedaccess to any service youprovide, require business andtechnical agility, which iscurrently being challenged tothe max.Accelerating our learning and developing new knowledge and new skills becomescrucial to maximise our impact and the way we can support change. Even more so intoday’s world, characterized by high-speed changes which may become disruptive forcompanies if not managed correctly.The Academy accompanies you throughout change and helps you govern it. It offersyou our knowledge via personalized training courses and innovative learning solutionsdelivered by our experts, with the ultimate aim of developing the knowledge and skillsof your employees.Customer Learning ProgramsWe offer business-specific programs that cover our technologies, focusing on ourcustomers’ newly purchased equipment, covering a standard set of deliverables,customized with customer requirements.A Solid and Science-based Methodology Successfully Applied toCustomer Training CoursesCourses are developed according to specific learning requirements in line with yourcompany strategy. Training sessions are carefully planned to cover training needs thatare mapped and prioritized with management teams.In order to enhance and maximize learning transfer, we adopt different learningmethodologies depending on the course and its objectives, to essentially help ourstudents make the most of the specific tools available for each course.Distributed Campus and Faculty to Consistently Ensure Speed andCapillarityOur Academy courses take place in certified training centers and are delivered byaccredited internal Academy trainers. When centrally delivered, courses are held atour Training Centers in:yyColumbus Westerville, USyyMéxico City, MexicoyySão Paulo, BrazilyyCastel Guelfo, Bologna, ItalyyyTognana, Padova, ItalyyyBedford, Bedfordshire, UKyySingaporeyySydney, AustraliayyShenzen, ChinayyPune, IndiaWe can also provide training courses at customer sites or on demand through localAcademy Training Centers.Discover which option is fit for you by reading this brochure.4

QuickStart TrainingMaximize value from day one.Get the full value of yourequipment from the day it iscommissioned and minimizethe risk of operator errors.FeaturesyyPersonalized: Hands-on training that uses your equipment in your environmentyyEmpowering: Your operators gain the knowledge they need to efficiently andconfidently operate your new equipment.yyEffective: Training is conducted by certified customer engineers in the locallanguageWho Should Attend:Customers’ technical personnel, operators.BenefitsThis training course provides the operator with the technical knowledge to get acquaintedwith and understand the working principles of your new equipment. This results in:yyShortening the learning curve associated with new equipmentyyIncreasing operator confidence when engaging with new technologyyyReducing the risk of operator errorsTraining OutcomesBy applying the knowledge gained in this workshop, you will:yyKnow the correct and safe equipment operationsyyIdentify and report equipment issuesyyUse appropriate documentation regarding system introduction, systemspecifications, operations, and routine inspections of the deviceLearning ObjectivesIntroduce the operator to the correct and safe equipment operations, and teach themhow to identify and report problems with it.Specifications2-8 hours on-site, hands-on operator training, conducted by certified customerengineers in your local language shortens your equipment learning curve by givingoperators the knowledge they need to manage equipment and events with confidence.QUICK STARTACPowerThermalManagementDCPowerIndustrial Power(APAC only)2-4 hoursOn-site2-4 hoursOn-site2-8 hoursOn site4-8 hoursOn site or AcademyTraining Room5

The Academy Global Customer Training CatalogueFirst Responder TrainingEssential expertise for yourfirst line of response. Withoperating conditions constantlychanging, you rely on your firstresponders to keep your UPSoperating reliably andefficiently.FeaturesyyIn-depth: two-day training conducted in our international training academiesin Italy and the U.K., featuring classroom and hands-on training to covereverything from system fundamentals to alarm management while alsoensuring first responders understand their limits and do not attemptmaintenance services they are not qualified to perform.yyFocused: on your equipment model’s specific architecture and features to gainthe expertise needed to serve as the first line of response for your equipment.yyEffective: conducted by international training specialists and leveragingVertiv’s deep expertise in designing, manufacturing and servicing criticalinfrastructure to ensure first responders can optimize the availability andefficiency of their equipmentWho Should Attend:Customers’ technical personnel.BenefitsThis training course provides the operator with the technical knowledge to deeplyunderstand the working principles of your new equipment. This results in:yyEnsuring equipment features and capabilities are being fully utilizedyyEmpowering first responders to adapt equipment controls to changing operatingconditionsyyMore effective response to system alarmsTraining OutcomesBy applying the knowledge gained in this workshop, you will:yyKnow Vertiv portfolio of products and servicesyyKnow the basics of the equipment theory of operationyyKnow the correct and safe equipment operationsyyBe able to identify and report equipment issuesyyBe able to use appropriate documentation regarding system introduction, systemspecifications, operations, and routine inspections of the deviceLearning ObjectivesThis course introduces the learner to the correct and safe operations of theequipment, as well as how to identify and report problems with it.Specifications1-3 days residential class conducted by certified customer engineers in English. From systemfundamentals to controls and alarms, this course delivers essential expertise that allowsyour first responders to keep controls optimized, respond to system alarms and understandhow to effectively engage service personnel when equipment service is owerIndustrial Power(APAC only)2 DaysBologna, Bedford*,Singapore, Sydney,Westerville, Pune, Shenzhen,México City and São Paulo2 DaysTognana, Bedford*,Singapore, Sydney,Westerville, Pune, Shenzhen,México City and São Paulo1-3 DaysZagreb*and Shenzhen2 DaysSingapore, Sydney, Shenzhenand Pune*We can also provide training courses at customer sites or on demand through local Academy Training Centers6

AMERICAS’ TRAINING FACILITIESVertiv AcademyWesterville (OH)At Vertiv, we are continuouslyinvesting in our people.With several training facilitiesaround the world, ourtechnicians, customers, andpartners benefit from a sharedknowledge base and establishedbest practices.Vertiv Academy MexicoThe Academy helps thecustomers in the NorthernCone region to get acquaintedwith their units and operate onthem in a safe and controlledenvironment.Vertiv Academy BrazilThe Academy in the SouthernCone region supportscustomers to learn to operatetheir units in a safe andcontrolled enivronment.Through our state-of-the-art Vertiv Academy located in Westerville, Ohio, our full-timestaff delivers year-round training on the latest technical innovations, operations, andmaintenance techniques for mission-critical power and cooling equipment. Theclassrooms of our LEED Gold certified facility are arranged to optimize the learningexperience through hands-on lab activities.Our 11,000-square-foot teaching lab is home to more than 200 different pieces ofequipment valued at more than 5 million.This is achieved in the class room andlaboratory spaces, dedicated to peopleskill development for AC Power, DCPower and Thermal Managementsystems.At the end of training, the customer’sstaff will be able to operate the units andperform the first corrective actions atthe right time.The class room and laboratoryenvironments allow them to do this, asthey are dedicated to AC Power, DCPower, DCIM and Thermal Managementsystems.At the end of the curses, the customer’sstaff will be able to operate the units andperform the first corrective actions atthe right time.7