Transcription
LiveChat SoftwareInvestor PresentationAnnual Results JUNE 20221
VISION2
MISSION3
KEY FACTSGlobal SaaS businessCa 40% of MRR generated in theUS, less than 2% in PolandCo-foundersConsortium led byco-founders is company’sleading shareholderB2BsubscriptionrevenuemodelUnique customeracquisition modelAllowing high,sustainable margins.Four productsDividend companyWith a track record of sharingprofit with shareholders.LiveChat, ChatBot, HelpDesk,KnowledgeBase with premiumcustomer service and its ownmarketplace.4
2021/22 FY and Q4
HIGHLIGHTS Revenues increased by 24.3% to PLN 222.5 million, and the net profit by 18.8% to PLN 119.0 million. USD nominated MRR grew by 15.4% over the year to USD 4.64 million at March 31. The number of paying LiveChat customers increased by 8.2% and ChatBot customers - by 28.3%. The ARPU of the LiveChat product increased by 3.3%, and the ChatBot by 17.7%. The team increased by 56 people, i.e. by over 26%. Despite the pressure on salaries and inflation, margins remain healthy - the EBITDA margin was 62.9%vs. 65.3% a year ago.6
REVENUES AND MRRAnnual revenuesUSD mnAnnual revenuesPLN mn 20.0% 24.3%Monthly Recurring Revenues (MRR),USD mn 15.3%7
ANNUAL REVENUES (IN PLN MN)*revenues for fiscal years ended March 318
MAINTAINED HIGH PROFITABILITYNet profit and net profit margin (PLN mn,%)EBITDA and EBITDA margin (PLN mn, %)9
FINANCIAL RESULTS (PLN MN) 24.3% 19.6% 18.8%10
FINANCIAL RESULTS (PLN MN) 28.6% 9.2% 10.1%11
CASH POSITION (PLN MN)cash31.03.2022On August 18, 2021 the AGM decided to allocate PLN 95 mn for the payment of dividendto shareholders, out of which PLN 72.5 mn was paid in H1 2021/2.In January 2022 Company paid an advance towards planned dividend (PLN 29.4 mn).12
REVENUE PER PRODUCTRevenues perproduct (PLN 0 639207 326 21.5%45 26757 443 26.9%7 10212 019 69.2%2 3483 479 48.2%1 2693 170 150%438900 105%*Including: Marketplace and KnowledgeBase13
REVENUE SPLIT BY PRODUCTS5.3%1.4%Data for FY 2021/22LiveChat revenues include Marketplace and KnowledgeBase14
QUARTERLY REVENUES (IN USD MN)As reported in reports on preliminary results15
MRR OF ALL PRODUCTS (IN USD MN) 15% 36% 18%At the end of a given month16
MRR OF ALL PRODUCTS (IN USD MN)At the end of a given month17
GEOGRAPHY (MRR SPLIT)MRR as at the end of May 2022 without taking into account revenuesthat are not allocated to specific countries. In this perspective, Polandaccounts for approx. 1.5% of MRR18
LIVECHATMonthly Recurring Revenues (USD mn)Number of clientsAverage revenue per user (ARPU, USD)19
CHATBOTMonthly Recurring Revenues (USD mn)Number of clientsAverage revenue per user (ARPU, USD)20
KPI’SLiveChat (number of customers)At the end of March 2022 the number of LiveChat clients grew to 35.559(plus 977 in the last three months and plus 445 in March alone).21
KPI’SARPU of LiveChat (in USD)ARPU supported by a pricing model change in early 2020.Focus on mid-market should translate into further growth of ARPU in the future.22
KPI’SARPU and initial ARPU of LiveChat (in USD)In three months of Q4 (January-March) alone LiveChat’s ARPU grew byca. 2 USD. The trend continues for customers to increase ARPU over time.Initial Sale ARPU (or Avarage Sale Price) is the average MRR of new customers at the moment they convert to a paid account).23
KPI’SChatBot (number of paying customers)The number of ChatBot customers exceeded 1.000 in January 2020.At the end of March 2022, ChatBot had 2.404 active and paying clients.24
KPI’SARPU of ChatBot (in USD)The visible increase in the sale price is the effect of introducing newsubscription plans in January 2020.Payments for additional interactions (exceeding the subscriber’s plan limit)are not included in the MRR and ARPU ChatBot.25
KEY EVENTS Revenues increased by 24.3% and the net profit by 18.8%.Earnings MRR grew by 15.4% over the year to USD 4.64 million The ARPU of the LiveChat product increased by 3.3%, and the ChatBot by 17.7%. Partner Program introduced tier based system.Customeracquisition Cooperation with WordPress VIP announced. MailChimp integration. Continued works on new partnerships. LC added 2 695 customers (net) and ChatBot 530 customers (net) annually. Second US patent (sneek-peak feature). Continuation of the recruitment process.Company Early talent programme and cooperation with CodersCamp. Advance dividend (PLN 1.14 per share vs PLN 0.98 per share the yearbefore) paid on January 3, 2022. LaunchofLiveChatIncubator.26
DICTIONARYSAASSoftware as a Service, is a business model where a software is licensed on a subscriptionbasis and it is stored in the cloud.MRRMonthly Recurring Revenues, it is a measure of predictable total revenue generated from allactive and paying subscriptions in a particular month. It includes all recurring charges butexcludes one-time fees.ARPUInitial ARPUARREBITDAAverage revenue per user inARPU MRR/ number of usersamonth,calculatedonthebasisofMRRInitial ARPU, in other words average sale price, it is the average value of monthly revenuesat the moment when the user converts to a paid accountAnnual Recurring Revenues, MRR x 12Earnings before interest, taxes, amortization, and depreciation27
INVESTOR RELATIONSir@livechat.comFIND OUT MORE:investor.livechatinc.comDISCLAIMERThis document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties.The Company undertakes no obligation to revise or update forward-looking statements as a result of new information, since these statements may no longer beaccurate or timely. This presentation does not constitute an offer to sell or the solicitation of an offer to buy any security of the Company.
SAAS Software as a Service, is a business model where a software is licensed on a subscription basis and it is stored in the cloud. MRR Monthly Recurring Revenues, it is a measure of predictable total revenue generated from all active and paying subscriptions in a particular month. It includes all recurring charges but excludes one-time fees.
