Hillsborough County Health Department 2004 - 2005 Annual Report

Transcription

Hillsborough County Health Department2004 - 2005 Annual Report

CONTENTSTable of Contents. 1Message from theDirector . 2Secretary . 3Mission, Vision and Values . 4Strategic Plan Summary . 5Direct ServicesClinical Services . 6Nutrition / WIC . 6Health Support Services . 7Healthy Start . 7Community HealthSchool Health Services . 8Mentoring and Community Service . 8Steps to a Healthier Florida . 9Health Promotion and Education . 9Disease ControlHIV/AIDS . 10Prevention Training Center . 10STD . 11Immunizations. 11Epidemiology .12Tuberculosis Control .12Public Health Preparedness .13Environmental Health . 14Councils .16Hillsborough Employee Action Team (HEAT) .17Community Partnerships . 17Sterling .18Administrative ServicesInformation Technology.18Financial Analysis . 19Vital Statistics .19Awards and Recognition . 20

Message from the DirectorTo the Community and Employees ofHillsborough County Health Department:It is my pleasure to present our Hillsborough CountyHealth Department (HCHD) 2004-2005 Annual Report.The Hillsborough County Health Department has theunique opportunity to touch the lives of our community,our customers, and our employees. Our 2004-2005Annual Report presents many outstanding highlights fromthe past year. It provides an overview of the organizationwhile showcasing our services, performance, and impactwe have in our community.2004-2005 was a dynamic year for the Hillsborough County Health Department.We touched our community by providing immediate assistance to people affectedby hurricanes that struck Florida and other states in the Southeast, in addition tomanaging the intricacies of an active influenza season. We touched our customersby offering much needed health care services to nearly 120,000 people. Throughoutthe past year, our employees always responded with pride and professionalism. ThisAnnual Report is dedicated to them for their excellent service to the people of theState of Florida.The Hillsborough County Health Department is committed to being a model publichealth agency continuously evolving to exceed the needs of our community,customers and employees. I hope you enjoy this report and look forward to thefuture as we continue on our journey to performance excellence.Sincerely,Douglas Allen Holt, MDDirector, Hillsborough County Health Department232005 Annual Report

Message from the SecretaryTo the Community and Employees ofHillsborough County Health Department:It is with honor and support that I join the HillsboroughCounty Health Department in presenting its Annual Report.The mission of the Florida Department of Health is to promoteand protect the health and safety of all people in Floridathrough the delivery of quality public health services and thepromotion of health care standards. In 2005, the HillsboroughCounty Health Department demonstrated our mission bydelivering quality public healthcare to over 120,000 people.The Hillsborough County Health Department operates a wide variety of programs toimprove the health status of community residents and visitors. These efforts encompasshealth protection, health promotion, disease prevention, health treatment, and disasterpreparedness. This past year, the Hillsborough County Health Department responded to astronger than expected influenza season by vaccinating residents throughout the county.Additionally, the Hillsborough County Health Department participated in disaster reliefand facilitated the staffing of shelters for people with special health care needs in thecommunity.The care and dedication Hillsborough County Health Department employees show everyday is a testament to their commitment to the community. Their vigilance in shielding thecommunity from any health threats that may arise, clearly demonstrates they aremotivated to protect the health and safety of the county’s residents and visitors.I applaud their efforts toward improving access to affordable, quality healthcare for theHillsborough County community.Sincerely,M. Rony François, M.D., M.S.P.H., Ph.D.Secretary, Florida Department of Health2005 Annual Report3

MISSION, VISION & VALUES432005 Annual Report

STRATEGIC PLAN SUMMARYMission:Promoting and Protecting the Public’s HealthVision:The HCHD will be recognized as the model public health organization, continuously evolving toexceed expectations of our Employees, Customers, and Community.EmployeesCustomersCommunityCreate an environmentthat develops employeesto their fullest potentialProvide the highestquality service to satisfyour customer’s needsPositively influence thehealth of our communityStrategicObjectives Establish HCHD as aLearning Organization Establish an EmployeeWellness and SafetyProgram Recruit, train, andretain a highlycompetent workforce Develop acomprehensivecustomer servicesystem Promote highstandards ofpreparedness in theevent of an emergencyor disaster Take a leading role instrengtheningcommunity relationsActionPlan Develop acomprehensive stafflearning anddevelopment program Refine and enhanceour performancemanagement process Develop an EmployeeWellness Program Refine our RiskManagement Program Implement aCompetency BasedHiring Program Improve employeeretention performance Match workforce tocustomer and clientneeds Establish corecustomer servicestandards departmentwide Develop a standardcustomer surveydelivery tool Execute animplementation planfor deployment of anelectronic survey tool Develop a customerservice staff trainingplan Define, assess, andidentify disasterpreparedness needs Establish Communityand Client Council Assess communityhealth concerns Establish andstrengthencommunity healthpartnerships Identify andstrengthen outreachactivitiesStrategicGoals Establish measures that predict performance trends2005 Annual Report5

DIRECT SERVICESClinical ServicesDirect Services (DS) provides prenatal, familyplanning, child health, and immunizations services at 6locations throughout Hillsborough County. Serving anunder-insured population, the HCHD remains a safety netfor many families and bases its locations on populationdemographics. In collaboration with the county and schoolboard, the HCHD opened the University Area CommunityHealth Center. This past fiscal year Direct Services provideda combined 198,016 services to over 41,000 clients.Accomplishments for Direct Services included playing a pivotal role supportingHillsborough and many other counties in the State by managing the county’s SpecialNeeds Shelters and deploying staff to disaster stricken areas. During Hurricane Charley, 47DS staff operated three special needs shelters serving over 825 patients. Many of the sameemployees deployed to Polk, DeSoto, and Highlands counties to assist in recoveryoperations there. Three weeks later, in response to Hurricane Francis the staff mobilizedand activated the SunDome Special Needs Shelter providing refuge to 437 patients. Thethird Florida hurricane, Ivan, struck the Florida Panhandle two weeks later and 9 DSemployees volunteered to deploy to Escambia County. As Hurricane Jeanne was projectedto cross the Florida peninsula the SunDome shelter was activated for a third time and 29DS staff members supported 336 patients. Based on the lessons learned during thesedisasters, the HCHD took the lead in rewriting the county’s Special Needs Shelter Plan.Nutrition / WICThe Special Supplemental Program for Women,Infants and Children (WIC) provides medicalnutritional counseling, nutrition education,breastfeeding education, and support as well as monthlyhealthy foodpackages toparticipantsS 30,000every month. Eligibility criteria include income29,033e 25,000r 20,000of less than 185% of poverty level and a medicalvor nutritional risk. More than 40,000 clientsi 15,000c 10,000received more than 2 million dollars in food11,782e5,000sbenefits at our County clinics, the Lee Davis0Community Center, and Palm River Weed andInfants & Children Pregnant &BreastfeedingSeed Program site.Women632005 Annual Report

DIRECT SERVICESServices by Program313,860Health Support Services4%19%15%8%Health Support Services providesexpertise in billing, Health ManagementComponent coding, and servicesinformation as well as HIPAA, contract14%17%9%management, credentialing of healthcare14%providers, and a reporting capability ofAdult ImmunizationsChild HealthFamily PlanningHIVMaternitySTDinformation in the Health ClinicTBVaccines for ChildrenManagement System. Health SupportServices also oversees the Insulin, Epilepsy,Breast and Cervical Cancer, Sterilization, City of Tampa Vision, Rheumatic Fever, andKidCare Programs.Accomplishments for 2004-2005 include: Coordinating staffing of Special Needs Shelters Implementing the DOH Family Planning Extended Waiver Program providing accesscounty-wide Contracting with Citrus Healthcare, a Medicaid-HMO, on expanding customer choices Implementing use of Hemoque glucose testing devices resulting in real-time testing anddiagnosis Training over 100 local community partners for the KidCare Program Implementing web-based access to laboratory results and use of Health ClinicManagement System Laboratory module which provides electronic results reporting.Healthy StartHealthy Start Care Coordinators provided more than 60,000 servicesto 6,335 prenatal clients and more than 21,000 services to 3,444 infantclients this past fiscal year. These services included home visits, teachingand instruction about breastfeeding, child care, parenting, smokingcessation, and mental health.Cases InitiatedJuly 2004 - June 715Feb-05618Jan-05496Dec-04609ServicesJuly 2004 - June Dec-046,484Nov-046,8962005 Annual Report7

COMMUNITY HEALTHSchool Health ServicesThe School Health Services Programmission is to appraise,protect, and promotethe health of students.This program, inconjunction with theschool district, ensuresthat school childrenare healthy in theclassroom and ready tolearn.HCHD haspartnered with theschool district through the Steps to aHealthier Hillsborough CDC grant toimplement activities designed to promotehealthy lifestyles and help reverse thegrowing problem of obesity and chronicdisease in children.In 2004/2005 the Volunteer SchoolNurse Project inHillsborough Countyincreased participation by50%. The focus of theprogram is to recruit, train,and place volunteer nursesin schools to assist with avariety of health services.Hillsborough Countyhas 200 public schoolswith a student enrollmentof 187,694. Studentenrollment increases an average of 5,000students per year with approximately35,000 students reporting chronic healthconditions. Approximately 2.3 millionschool health services were provided tostudents in Hillsborough County.Mentoring & Community ServiceHCHD employeesparticipate in mentoring/volunteering activities atvarious sites includingcommunity service programsand Hillsborough CountySchools.In addition, manyemployees volunteer during offduty hours demonstratingcommunity spirit andcompassion for their fellowcitizens.One of many programs theHCHD, in conjunction with theUniversity of South Florida, participated inwas a summer academic program designed832005 Annual Reportto introduce 20 highachieving Florida highschool students to theexciting, multidisciplinaryfield of public health. OnJune 15-16, 2005, 5 studentsparticipated in field site visitsand training. The studentswere given HIPAA andSecurity Training, toured ourclinics, visited Epidemiology,as well as accompanied anEnvironmental Healthinspector on a site visit wherethey received hands-ontraining on how to conduct a swimmingpool and spa inspection.

COMMUNITY HEALTHSteps to a Healthier FloridaSTEPS to a Healthier Hillsborough is a boldnew initiative funded by the U.S. Department ofHealth and Human Services that will reach400,000 residents in a 16 zip code area. This fiveyear program, implemented in October of 2004,will enable the achievement of long-term goalsthat are the focus of the STEPS Initiative: reducingthe burden and disparities in morbidity and mortality of chronic disease; increasingphysical activity, nutrition, and smoking cessation; improved systems of disease care; andchanges in the environment that promote health.Health Promotion and EducationThe goal of Health Promotion and Education is to encourage members of ourcommunity to adopt healthy behaviors through increased awareness and life-style changes.Development of partnerships to address health issues affecting the community is also animportant focus in our disease prevention and health promotion efforts.Other initiatives of Health Promotion and Education include: lead poison prevention,referrals for breast and cervical cancer screening, epilepsy, sterilizations and tuballigations, insulin, rheumatic fever, and vision services.2005 Annual Report9

DISEASE CONTROLHIV/AIDSHCHD coordinates local HIV/AIDS programplanning, development, contracts, evaluation, andserves as the liaison to the Bureau of HIV/AIDS.Early intervention activities include establishing,maintaining, and evaluating HIV Counseling,Testing, and Linkage (CTL) sites. This programoffers technical assistance, capacity building, as well as education on prevention, earlyintervention, and patient care issues to our community partners. The Surveillance Unitcollects, analyzes, and disseminates epidemiological data.Various interrelated programs reached over 15,000 residents with preventioninterventions, expanded rapid HIV testing into seven new sites in the Tampa Bay area, andestablished a Surveillance Work Plan that resulted in a 13% increase in AIDS cases reportedwithin three months of diagnosis.Future goals include incorporating the principles of CDC’s Advancing HIV Preventioninitiative into the job responsibilities of all staff; implementing the VOICES/VOCEStraining model within Hillsborough County; offering CTL outside of medical settings; andensuring there are cumulatively reported identified risks for at least 80% of HIV and 70%of AIDS cases.Prevention Training CenterThe Southeast Region STD/HIV Prevention Training Center (PTC) offers training forhealthcare providers in the diagnosis, treatment, and management of STDs and HIV.Dr. John F. Toney, PTC Medical Director, is also the Director of Epidemiology at theTampa Veteran’s Hospital. He is a researcher in the field of infectious disease control andtreatment, and the primary lecturer and clinical preceptor for our Center.Over the past year the Center has presented 5-Day STD Intensive, 5-Day Women’sHealth, 3-Day Part Time Intensive, and 1 & 2 Day STD/HIV update courses to clinical staffand other health care professionals in Alabama, Florida, Georgia, Kentucky, Mississippi,North Carolina, South Carolina, and Tennessee.In addition to the 3-Day Part Time Intensive course offered in Tampa, we offer thiscourse though a partnership with the Miami-Dade, Fulton, and Wake County HealthDepartments. The Center also partners with MorehouseSchool of Medicine in Atlanta, Georgia, and hosts an annualone-day update each February to lecture, teach, and trainmore than 300 health care professionals. All of these coursesare approved for continuing medical education credits andfor nursing continuing education units.In the past year, more than 959 students have attendedthese courses throughout our Southern Region, totaling over536 hours (180 hours were spent as practicum time.)1032005 Annual Report

DISEASE CONTROLSTDThe STD Program’s goal is to intervene in the spreadof STDs and reduce the complications of these diseasesthrough community education, counseling, diagnosis,and treatment of infected clients. Surveillance is thefoundation of the STD program by monitoring incidencerates, laboratory reporting, and trends in morbidity.2004-2005 accomplishments included: Staff participation in a Specialty Care Climate Survey which provided several keyimprovements in our STD clinic, staffing, and procedures Establishing HIV/syphilis screening programs at the Faulkenburg Academy for juvenileoffenders and the Tampa Housing Authority Improving pregnancy outcomes related to STD through an agreement with the TampaHillsborough Action Plan Implementing the Mama Bear Program which has had a positive impact on pregnantwomen in Hillsborough County Establishing HIV Rapid Testing at the Hillsborough County Correctional Facility Reducing the incidence rate of all bacterial STD infections in Hillsborough County Implementing a twenty-minute HIV Rapid Test.ImmunizationsThe HCHD Immunization Programcontinues to exceed FDOH goal expectations. Anew high of 90% for children’s immunizationcoverage was reached in March, 2005, and theprogram has already met the 2010 goal. TheCounty’s vaccine accountability of 1% is belowthe 5% state average. 56,777 patients were seenand 72,027 doses were administered this pastfiscal year.Accomplishments included: The Back-to-School Coalition, spearheadedby the Immunization Program, is a coalition of community partners whose goal is toensure that no child misses one day of school for lack of required immunizations and/or physical examinations. Success of 10 county-wide events earned an invitation topresent at the State Immunization Summit as a Best Practice. The Immunization Task Force held two successful events geared to educating the publicand providers on the importance of timely immunization. Refugee health immunizations increased by 78%.2005 Annual Report11

DISEASE CONTROLEpidemiologyThe Epidemiology Program investigates reports ofcommunicable diseases, outbreaks, and clusters ofsymptoms or syndromes. In 2004, the EpidemiologyProgram reported 2,199 reportable diseases. In the last five years, reported diseases haveincreased over 100%, attributable primarily to chronic hepatitis reporting.Surveillance activities include outbreak investigation; syndromic, arboviral,pneumococcal and influenza surveillance, and death certificate review. Outbreakinvestigations have increased 700% from 3 in 2001 to 25 in 2004.The HCHD’s Syndromic Tracking and Reporting System (STARS) is a syndromicsurveillance system designed to serve as an early detection tool for bioterrorism andnaturally occurring outbreaks. For each patient entering any of nine emergencydepartments in Hillsborough County, syndromic data is collected and transmitted to theHCHD. Daily analysis of this data has provided a usable, complementary system to ourtraditional disease surveillance. The HCHD has shared STARS with Pinellas and Colliercounties, both of whom continue to use the system.Extensive activities in our community include 13 media and communitycommunications, 14 community presentations, 7 health fairs, 3 graduate studentplacements, and monthly publication of the newsletter “Epi-Notes.” Strong communitycollaboration exists with the University of South Florida.This year the Perinatal Hepatitis B Prevention Program was awarded grant funding toincrease public awareness and knowledge concerning hepatitis B and to prevent perinataltransmission of hepatitis B particularly among populations at risk. In addition, theprogram had a successful application and match for the 2004 Class of the FDOH FloridaEpidemic Intelligence Service.Tuberculosis ControlThe most important goal of Tuberculosis Control (TB) is to findand treat active TB cases until they are cured. During 2004/2005there were a total of 74 active TB cases reported and treated tocompletion. Contacts to these cases are the second most importantgroup of individuals that must be found because they run a very highrisk of progressing to active disease. A total of 322 contacts wereidentified. Additionally, there are other groups that are considered atrisk for getting infected with TB and subsequently progressing toactive TB that must be identified and treated. 1,089 individuals wereseen in our TB Control clinic that fit this category.1232005 Annual Report

PUBLIC HEALTH PREPAREDNESSNatural and man-made disaster events such asstorms, floods, industrial accidents, epidemics, andacts of terrorism, can pose a myriad of challenges topublic health in our community. HCHD prepares forthese challenges through joint planning,coordination, and training exercises with othergovernment agencies. Upon request the department’sresponse activities focus on the following needs:Environmental Drinking water and sewage serviceFood servicePublic sanitation conditionsInsect and rodent controlEpidemiological surveillanceBiomedical waste, chemical, andradiological contaminationresponsePublic health informationHealth Public immunization Special needs shelter supportPharmacyHealth careJuly 2004 to June 2005 Activities All three Special Needs Shelters were opened, due toHurricane Charley, providing shelter for over 825residents. The University of South Florida SunDomeSpecial Needs Shelter opened for Hurricanes Francesand Jeanne, sheltering 773 citizens. HCHD had 166 staffvolunteer to support these shelters and coordinatedtransportation for over 400 residents from theEmergency Operations Center. We also deployed 50 staffmembers to assist Charlotte, DeSoto, Escambia, Hardee,Polk, and Sarasota counties. Participated in Local Emergency Planning Council Developed educational brochures for employees onhurricane and Public Health Preparedness response Capital improvements including computer support, identification vests and radios for staff Updated plans for Metropolitan Medical Response System, Mass Prophylaxis, andContinuity of Operations2005 Annual Report13

ENVIRONMENTAL HEALTHThe Division of Environmental Healthplays a major role in public health throughits efforts to prevent injury and disease bycontrolling environmental risks. This isdone through education, permitting,monitoring, and inspection of facilities andindustries. Over 40,000 services wereprovided to the community through the 15program areas.Body Piercing Salons11,53528%Food Hygiene10,74826%1,4934%7452%5321%2,9537%Bio Waste & Body PiercingDrinking Water - WellsGroup CareMigrant CampsOSTDSTanning FacilitiesEnsures thatminimum sanitationand safetyrequirements related to the design andoperation of salons are met and investigatecomplaints of injury, infection, and thepiercing of minors. Annual educationalclasses are offered to facility operators toensure safe practices.Drinking WaterEnsures that drinking water supplies arefree of bacteria, chemicals, and are safe forhuman consumption. Inspect and samplenewly drilledwells.Florida HealthyBeach ProgramConductsweekly monitoringfor enterococcibacteria and fecal1432005 Annual ReportFood/Water Borne Illness InvestigationsTracks and investigates illnesscomplaints involving the consumption offoods, beverages, or drinking water. Weinvestigated 22SERVICESoutbreaks during2004 affecting 203269 1,8172,7585,1011%4%7%13%people.Biomedical WasteEnsures propermanagement anddisposal ofbiomedical waste,along with protectingthe general publicfrom Hepatitis, HIV,and other bloodbornepathogens.coliform to prevent waterborne disease. Goto /default.aspx to researchyour favorite beach.2,7247%ComplaintsFood HygieneMedical Quality AssuranceMobile Home/RV ParksSwimming Pools/SpasConducts foodservice permittingand inspections, andensures that foodservice establishmentsare operated in a safeand sanitary manner.Group CareConductsinspections of assistedliving facilities, group homes, foster homes,and schools. These areas are checked forgeneral sanitation and safety, watertemperature, furniture/bedding, laundryfacilities, andpool barriers.Lead ProgramInvestigatesenvironmentalexposure in caseswhere leadpoisoning hasbeen medicallydocumented. Our Lead Program Staff is EPAcertified in order to conduct theseinvestigations with the use of the XRFmeasuring device.

ENVIRONMENTAL HEALTHMedical Quality AssuranceGoals for 2006 include: Establish a Client Advocate Program Build relationships within thecommunity through collaboration withcounty and city environmental agenciesMigrant Labor Camps Share informational reports withEnsures that sanitation and housingoutcome and process measuresstandards are maintained to limit the spread Ensure employees have sufficientof disease among migrant farm workers.learning opportunitiesMobile Home / RV Parks Develop employee work teams toPermits, routinely inspects, andimprove employee job satisfaction andinvestigates sanitary nuisance complaintsretentionassociated with mobile home/RV parks and Ensure staff are recognized forrecreational camps.outstanding performance.Onsite Sewage Treatment and DisposalConducts inspections of massagetherapy, electrology, and dental labs toensure proper management of facilities.(OSTDS)Ensures that septic systems are installedand repaired in a manner that reduces thechances of pollution of ground and surfacewater supplies, which in turn can causedisease.Public Swimming Pools/SpasReview plans for construction andmodification for compliance with code.Also conducts routine inspections for safetyequipment, water quality, filter pump, flowmeter, and chemicals.Tanning FacilitiesEnsures proper management by ensuringcompliance with state laws and inspectingsuch items as lamps, eyewear, sanitizer,customer records, employee training, shutoff mechanism, tanning of minors, andwarning signs.ComplaintsComplaintissues includeanimal bitereports, sanitarynuisances, andfacilities/ indoorair complaints.Community Education & CollaborationEnvironmental Health provided over180 educational opportunities this year andactively participates as members of thefollowing:Agency for HealthCare UnlicensedFacilities Task ForceDouglas KingChild Care Facilities Advisory BoardCindy MorrisCross-Connection, Backflow, and BackSiphonage Control BoardAbdel ElorfiEnvironmental Crimes Task ForceRaymond HewittFamily Child Care Home Advisory BoardVan FritzLocal Emergency Planning CommitteeSteve CastonguayOmbudsmenDouglas KingPlumbing Board of Adjustment,Appeals and ExaminersGreg AlfsenUSF Institution Biosafety CommitteeDennis Milak.2005 Annual Report15

COUNCILSThe HCHD conducted a Sterling Criteria Self-Assessment during 2004-2005. Oneoutcome from this assessment was the recognition that as an organization the HCHDneeded to improve its decision making capability and ability to communicate throughoutall levels of the organization. To address these issues, the Council structure that wasimplemented aligns with our Vision of focusing on the Community, Customers, andEmployees. The Council structure also recognizes the importance of technology to theHCHD’s future and implementing the Sterling Criteria as its management formationTechnologyCouncilAwards &RecognitionSeniorLeadershipTeamFinance HEATSchoolHealthAdvisoryCommunity& tThonotasassaMAPPProject1632005 Annual ReportPHP

HILLSBOROUGH EMPLOYEE ACTION TEAM HEATllsborouHion TeamctiHEAT is a committee comprised of 15 dedicated employees whoEmployee Ahgcombined represent every clinic/department of our HealthDepartment. The committee’s role is to seek policy clarification, workwith all levels of management to suggest and/or recommendopportunities for improvement that will enhance our corporateculture throughout the community we serve. Its mission is topromote and celebrate the positive changes made within the HCHDthrough continuous communication.To achieve this mission HEAT has: Developed a standard New Employee Orientation presentation package Represented the HCHD at the 2004-2005 Quality Showcase Conference in St.Petersburg, Florida, and received numerous accolades from other participatingorganizations Sponsored annual events held every year including, the HCHD Annual Picnic, Multicultural Diversity Awareness, and the Holiday Party by providing

promotion of health care standards. In 2005, the Hillsborough County Health Department demonstrated our mission by delivering quality public healthcare to over 120,000 people. The Hillsborough County Health Department operates a wide variety of programs to improve the health status of community residents and visitors. These efforts encompass