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Polycom RealPresence Web Suite2.1.5RequirementDescription.VHD FilesLatest RealPresence Web Suite Experience Portal .VHD filedownloaded to your local machine from Polycom Support.Latest RealPresence Web Suite Services Portal .VHD file downloadedto your local machine from Polycom Support.Microsoft Hyper-Visor ServerRequired for Hyper-V deployment.Microsoft 2012 R2 Standard Edition with Hyper-V Role enabled.Dynamic Host Configuration Protocol(DHCP)Allows the portals to obtain their IP addresses.LDAP ServerOptional. Enables authentication for enterprise users with their networkcredentials. The RealPresence Web Suite Services Portal currentlysupports integration with only Microsoft Active Directory.This feature also enables administrators to import users from anenterprise LDAP server. The administrator can edit user roles or setuser status as inactive for imported users.For information on user roles and on changing imported user accounts,see the Polycom RealPresence Web Suite Administrator Guide.SMTP ServerEnables the RealPresence Web Suite Services Portal to deliver emailmeeting invites and other notifications such as user onboarding.Edge ProxyIf providing access to external guests through a firewall, a functioningfirewall/NAT traversal element such as RealPresence Access Director,Virtual Edition or Acme Packet SBC is required, as outlined in thePolycom RealPresence Web Suite Administrator Guide. This elementrequires provisioning to allow SIP guest access and optional H.323access to your RealPresence DMA and MCUs.RealPresence Access Director 3.1 or higher is required to enableHTTPS tunneling functionality.HTTP Reverse ProxyIf providing access to external guests through a firewall, an HTTPreverse proxy or a NAT server is required. This element must beprovisioned to allow HTTPS and optional web socket access to theRealPresence Web Suite Experience Portal and HTTPS access to theRealPresence Web Suite Services Portal.RealPresence Access Director 3.0 or later can also be used as anHTTP Reverse Proxy for the RealPresence Web Suite ExperiencePortal.End User License Agreement (EULA)Access the Polycom Software End User License Agreement onPolycom Support.Installation and Upgrade NotesFor the best experience, Polycom recommends that you install the RealPresence Platform componentversions listed in the following table for RealPresence Web Suite and RealPresence Web Suite Pro.8Polycom, Inc

Polycom RealPresence Web Suite2.1.5RealPresence Web Suite Pro with WebRTC requires that the listed RealPresence Platformcomponent versions be installed.RealPresence Platform Component Minimum Versions for RealPresence Web Suite and RealPresence WebSuite ProProductRealPresence Web SuiteRealPresence Web SuitePro (Enhanced Content)RealPresence Web SuitePro (WebRTC)RealPresence .32(appliance or virtualedition)(appliance or virtualedition)(virtual edition only)4.2.44.2.44.2.44.2.54.2.54.2.5RealPresence CollaborationServerRealPresence Access Director1RealPresence Collaboration Server version 8.6.4.97 or higher is required for support of Chrome version 52 andhigher as a WebRTC client.2 Dueto RealPresence Collaboration Server, Vritual Edition issue BRIDGE-26908, WebRTC endpoints with Chrome58 and 59 versions get frozen video and disconnect after Mesh to Bridge escalation.Polycom recommends that you upgrade all of your Polycom systems with the latest softwareversions before contacting Polycom support, as compatibility issues may have been addressedby software updates. Refer to the Current Polycom Interoperability Matrix on the Polycom ServicePolicies site for more information.Upgrade and Migrate PathsThe following table lists the upgrade and migrate paths of RealPresence Web Suite 2.1.5.Note: Polycom recommends that you use Chrome to upgrade or migrate your system to version 2.1.5 dueto issue CAXIS-13847.RealPresence Web Suite Upgrade and Migrate PathsFrom ReleaseTo ReleaseTested Upgrade PathsRealPresence Web Suite 2.1.4RealPresence Web Suite 2.1.5RealPresence Web Suite 2.1.3RealPresence Web Suite 2.1.5RealPresence Web Suite 2.1.2RealPresence Web Suite 2.1.5Tested Migration Paths9Polycom, Inc

Polycom RealPresence Web Suite2.1.5From ReleaseTo ReleaseRealPresence Web Suite 2.1.4RealPresence Web Suite 2.1.5RealPresence Web Suite 2.1.3RealPresence Web Suite 2.1.5RealPresence Web Suite 2.1.2RealPresence Web Suite 2.1.5RealPresence Web Suite 2.1.0RealPresence Web Suite 2.1.5Upgrade from Version 2.1.4 to Version 2.1.5You need to upgrade Web Suite Services Portal first, then upgrade RealPresence Web Suite ExperiencePortal using the following procedures:1. Download the upgrade package (.upg) from Polycom Support.2. Validate the upgrade package (for example using MD5 checksum).3. Log into Web Suite Services Portal as Super Admin or RealPresence Web Suite ExperiencePortal as Admin.4. Click Platform Settings Upgrade.5. Click Choose File, and select the upgrade package.6. Validate the product version:a. If you uploaded the wrong version or file, click Choose File to overwrite the previouslyuploaded upgrade package.b. If you uploaded the correct version, click Continue to Upgrade.7. Click Upgrade to initiate the upgrade process.The system reboots automatically once the upgrade is completed.8. Login again as the same user.9. Click Platform Settings Upgrade History to view the upgrade history, and Download theupgrade logs for troubleshooting.10. Go to Product Info to validate the product version.RealPresence Clariti SupportRealPresence Web Suite is available as part of RealPresence Clariti, a Polycom collaborationinfrastructure offer that features simplified concurrent user licensing and add-on options. RealPresenceClariti customers must consult with their Polycom representative to ensure they have the correct licensinginformation before upgrading.If you are a RealPresence Clariti customer, you must use the RealPresence Resource Manager 10.0 or ahigher version to license your product. If the RealPresence Resource Manager is not available, you canuse RealPresence Platform Director 3.0 system alternatively to license your product.10Polycom, Inc

Polycom RealPresence Web Suite2.1.5Products Tested with this ReleaseRealPresence Web Suite systems are tested extensively with a wide range of products. While thefollowing list is not a complete inventory of compatible equipment, it lists the products that have beenspecifically tested for compatibility with this release.Polycom recommends that you upgrade all of your Polycom systems with the latest softwareversions before contacting Polycom support, as compatibility issues may have been addressedby software updates. Refer to the Current Polycom Interoperability Matrix on the Polycom ServicePolicies site for more information.For information on required and recommended RealPresence Platform components for RealPresenceWeb Suite and RealPresence Web Suite Pro, see Installation and Upgrade Notes.Browsers Versions TestedBrowserDescriptionMicrosoft Internet Explorer Version 11.0 for WindowsGoogle Chrome Up to version 58 for Windows and Macintosh1Apple Safari Version 10.0.3 for Macintosh1Collaboration Server version 8.6.4.97 or higher is required to support Chrome version 52 and higher as a WebRTCclient.RealPresence Platform Product Versions Tested with Polycom topRealPresenceGroup SeriesRealPresence ResourceManagerPolycom esence Platform Product Versions TestedProductRealPresence Web SuiteRealPresence Web SuitePro with Enhanced ContentRealPresence Web SuitePro with WebRTCPolycom RealPresence Access Director 4.2.54.2.54.2.54.2.44.2.44.2.4Polycom RealPresence Collaboration Server(RMX ) 1500/2000/40008.68.6N/A8.58.5Polycom RealPresence Collaboration Server, com, Inc

Polycom RealPresence Web Suite2.1.5ProductRealPresence Web SuiteRealPresence Web SuitePro with Enhanced ContentRealPresence Web SuitePro with WebRTCPolycom RealPresence DMA 6.4.16.4.16.4.16.3.16.3.16.3.19.09.09.0Polycom RealPresence Media Suite2.82.82.82.72.72.7Polycom RealPresence Resource Manager10.110.110.110.010.010.0Other Product Versions TestedProductTested VersionsPolycom RealPresence Group Series systems6.1.16.0.1Polycom HDX group video systems3.1.4 or higherPolycom RealPresence Desktop3.73.6Polycom RealPresence Mobile3.73.6Skype for Business Server 2015 (volume license keyinstalled)*6.0.9319.102Exchange 201014.03Exchange 20138.3.389.2System Constraints and LimitationsThe following sections provide information on capabilities supported for RealPresence Web Suite in thisrelease and any restrictions and constraints.Supported Bandwidths and Video FormatsThe RealPresence Web Suite plug-in-based video conferencing client supports the bandwidth, videoformat, and resolution as outlined in the following tables. Individual system performance and cameracapabilities may limit available video formats and resolutions.12Polycom, Inc

Polycom RealPresence Web Suite2.1.5The RealPresence DMA in your Polycom environment sets and regulates bandwidth available formeeting attendees using the RealPresence Web Suite Services and Experience Portals.Receive CapabilitiesThe following tables outline the formats supported for received video at different call rates.H.264 High-Profile Receive CapabilityResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)1280 x 720512640 x 3603841024 x 768 XGA512432 x 2401921024 x 576512424 x 24096960 x 720512352 x 288 CIF96800 x 600 SVGA448352 x 240 SIF96864 x 480256320 x 240 QVGA96640 x 480 VGA192320 x 18096704 x 576 CIF4192176 x 144 QCIF96704 x 480 SIF4192128 x 96 SQCIF96ResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)1280 x 720832704 x 480 SIF42561024 x 768832432 x 2402561024 x 576832352 x 288 CIF96960 x 720832352 x 240 SIF96800 x 600768320 x 240 QVGA96864 x 480384176 x 144 QCIF96640 x 480 VGA256128 x 96 SQCIF96704 x 576 CIF4256H.264 Receive Capability13Polycom, Inc

Polycom RealPresence Web Suite2.1.5H.263 Receive CapabilityResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)1024 x 7681024352 x 288 CIF96800 x 6001024352 x 240 SIF96640 x 480 VGA512176 x 144 QCIF96704 x 576 CIF41024128 x 96 SQCIF96704 x 480 SIF41024Bit Rate (Kbps)DownlinkSVC Multipoint Receive CapabilityBit Rate (Kbps)DownlinkNumber of Remote Participants: Up to 91920360p30 x 1 180p30 x 6 180p15 x 2512360p7.5 x 1 180p7.5 x 31024360p15 x 1 180p7.5 x 8384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p7.5 x 5256360p7.5 x 1Number of Remote Participants: Up to 81920360p30 x 1 180p30 x 7512360p7.5 x 1 180p7.5 x 31024360p15 x 1 180p15 x 2 180p7.5 x 5384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p7.5 x 5256360p7.5 x 1Number of Remote Participants: Up to 71920360p30 x 1 180p30 x 6512360p7.5 x 1 180p7.5 x 31024360p15 x 1 180p15 x 4 180p7.5 x 2384360p7.5 x 1 180p7.5 x 2768360p15 x 1 180p7.5 x 5256360p7.5 x 1Number of Remote Participants: Up to 61920360p30 x 1 180p30 x 5512360p7.5 x 1 180p7.5 x 31024360p15 x 1 180p15 x 5384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p7.5 x 5256360p7.5 x 1512360p7.5 x 1 180p7.5 x 3Number of Remote Participants: Up to 51920360p30 x 1 180p30 x 414Polycom, Inc

Polycom RealPresence Web Suite2.1.5Bit Rate (Kbps)DownlinkBit Rate (Kbps)Downlink1024360p30 x 1 180p15 x 4384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p15 x 2 180p7.5 x 2256360p7.5 x 1Number of Remote Participants: Up to 41920360p30 x 1 180p30 x 3512360p7.5 x 1 180p7.5 x 31024360p30 x1 180p30 x 2 180p15 x 1384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p15 x 3256360p7.5 x 1Number of Remote Participants: Up to 31920360p30 x 1 180p30 x 2512360p15 x 1 180p7.5 x 21024360p30 x 1 180p30 x 2384360p7.5 x 1 180p7.5 x 1768360p15 x 1 180p15 x 2256360p7.5 x 1Number of Remote Participants: Up to 21920360p30 x 1 180p30 x 1512360p15 x 1 180p15 x 11024360p30 x 1 180p30 x 1384360p7.5 x 1 180p7.5 x 1768360p30 x 1 180p30 x 1256360p7.5 x 1Number of Remote Participants: Up to 11920720p30 x 1512360p30 x 11024720p30 x 1384360p15 x 1768360p30 x 1256360p7.5 x 1Transmit CapabilitiesThe following tables outline the formats supported for transmitted video at different call rates.H.264 High-Profile Transmit CapabilityResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)1280x720832320 x 240 QVGA96640x480 VGA384176 x 144 QCIF96352x288 CIF96128 x 96 SQCIF9615Polycom, Inc

Polycom RealPresence Web Suite2.1.5H.264 Transmit CapabilityResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)1280x720960320 x 240 QVGA96640x480 VGA384176 x 144 QCIF96352x288 CIF96128 x 96 SQCIF96352X240 SIF96H.263 Transmit CapabilityResolutionRequired Call Rate (Kbps)ResolutionRequired Call Rate (Kbps)704X576 CIF4960352 x 240 SIF128704X480 SIF4960176 x 144 QCIF96640x480 VGA448128 x 96 SQCIF96352x288 CIF128SVC Multipoint Transmit Capability1Call Rate (Kbps)UplinkCall Rate (Kbps)Uplink1920180p30 360p30 720p30384180p15 270p151024180p30 360p15 720p15256180p30768180p30 360p30128180p7.5512180p30 360p151 RealPresenceWeb Suite will not send 720p if the RealPresence DMA conference template is provisioned with aline rate of 2048 or greater.Firewall RestrictionsPolycom recommends system administrators configure RealPresence Web Suite to operate inside theenterprise firewall, protected by a web reverse proxy, such as the one included with RealPresenceAccess Director. Implementing a Demilitarized Zone (DMZ) with the RealPresence Web Suitecomponents between the inner and outer firewall requires additional rules to be added to the internalfirewall of the DMZ to enable the RealPresence Web Suite components to communicate with enterpriseservices, including the RealPresence DMA system, Active Directory, and Exchange. This configuration isnot tested as part of the standard solution deployment and therefore is not supported by Polycom.System ConstraintsThe following sections describe the start and restart order for RealPresence Web Suite.16Polycom, Inc

Polycom RealPresence Web Suite2.1.5Starting RealPresence Web SuiteWhen starting RealPresence Web Suite, make sure to start the RealPresence DMA system andRealPresence Web Suite Services Portal before starting the RealPresence Web Suite Experience Portal.If you do not start RealPresence Web Suite in this order, the API that handles feature functionality on theExperience Portal is impacted.Restarting RealPresence Web SuiteWhen restarting the RealPresence DMA system or RealPresence Web Suite Services Portal, make sureto also restart the RealPresence Web Suite Experience Portal afterwards. If you restart the RealPresenceDMA system or Services Portal without restarting the Experience Portal afterwards, the API that handlesfeature functionality on the Portal is impacted.Resolved IssuesThe following table lists the resolved issues for RealPresence Web Suite and other software in thisrelease.Resolved RealPresence Web Suite Services Portal and Experience Portal IssuesCategoryIssue No.DescriptionInteroperabilityCAXIS-13870When using the RealPresence DMA 9.0 system VMR ID, RealPresenceWeb Suite plugin users fail to join a scheduled or Ad Hoc meeting.InteroperabilityCAXIS-13990After a RealPresence Web Suite participant exits and rejoins a meeting, allthe attendees see duplicated participants on the roster panel.Known IssuesThis section lists known issues for RealPresence Web Suite and other software issues and workarounds(if available) for this and earlier releases.Known RealPresence Web Suite Services Portal and Experience Portal AudioCAXIS106702.0.0Occasionally when users with multiplespeaker options test the options beforeselecting a speaker, the test will notsound in the selected speaker.No workaround in this release.17Polycom, Inc

Polycom RealPresence Web oundBrowserCAXIS137732.1.2For Chrome version 54 and higher, whenthe user stops screen share using theStop Sharing Chrome button, the screenat the receiver side displays as black,while the sender side appears to be stillsharing the screen.Use the Stop button fromRealPresence Web Suiteclient user interface or ContentQueue panel to stop screenshare instead of the StopSharing Chrome buttonCertificatesCAXIS92801.7.0The SAN field cannot be entered as partof the certificate signing requests initiatedfrom the RealPresence Web SuiteExperience Portal.No workaround in this release.DeploymentCAXIS136362.1.1If the deployment has self-signedcertificate, the upload document mightfail intermittently.Open the content specific URL MEA URL /ecs in aseparate tab and accept thecertificate.Any document uploaded afteraccepting the certificate isuploaded.FunctionalityCAXIS100462.0.0For meetings that require a chairperson(the RealPresence DMA setting"Conference requires Chairperson" isenabled), attendees can still participate inroster, chat, and enhanced contentsharing even before a chairperson hasjoined the call.No workaround in this release.FunctionalityCAXIS102872.0.0Participants with the Promote optionselected can only exercisepromote/demote functions on the rosteronly if full roster control is enabled forparticipants in the RealPresence WebSuite admin console.No workaround in this release.FunctionalityCAXIS128372.1.0When a Mac system is attached tomultiple monitors configured for extendeddesktop and the user tries to share thePowerPoint application in slideshowpresentation mode, the content is notvisible on the far end.Do one of the following: While sharin

Polycom RealPresence Web Suite 2.1.5 7 Polycom, Inc Because of the limitations in Firefox, however, we recommend selecting the Enable the WebRTC support in Firefox option only for testing or evaluation purposes. For more information, see the Polycom RealPresence Web Suite Administrator Guide on Polycom Support. Mozilla Firefox version 49 for Windows has an issue that does not allow any plug-in .