WIXLIB

Release NotesRealPresence Desktop - Version 3.11.5msiexec /qn /i installer name CMDLINE " parameterkey1 parametervalue1 ; parameterkey2 parametervalue2 ;.” /l*vlogHow to set default call rate to 512k when using silent installation:msiexec /qn /i installer name CMDLINE "DEFAULT CALL RATE CALLRATE512" /l*v logHow to enable shorten SDP feature when using silent installation:msiexec /qn /i installer name CMDLINE "SUPPORT SIMPLE SDP true" /l*v logHow to enable single sign-on feature when using silent installation:msiexec /qn /i installer name CMDLINE "ENTRANCE MODE 1;ENABLE CMA true;CMA SERVER ADDRESS pctcgk.polycom.com;CMA INTEGRATED LOGIN true" /l*v logThe following table identifies some of the RealPresence Desktop configuration parameters that can be setas part of the silent installation:PossibleParameter ValuesFeatureParameter KeysSet default call rateDEFAULT CALL RATEAUDIOONLY 64CALLRATE256 256CALLRATE384 384CALLRATE512 512CALLRATE768 768CALLRATE1024 1024CALLRATE1920 1920Enable Simple Session DescriptionProtocol (SDP) size adjustmentfeature for SIPSUPPORT SIMPLE SDPTRUE or FALSEEnable Managed modeENTRANCE MODE0 Stand-alone mode1 Managed modeEnable provisioning serverENABLE CMATRUE or FALSEIdentify provisioning serverCMA SERVER ADDRESSEnable single sign-onCMA INTEGRATED LOGINTRUE or FALSEUpgrade RealPresence Desktop using Code CommandsYou can upgrade RealPresence Desktop using code commands.To upgrade RealPresence Desktop using code commands:1 Save the .msi installation file of RealPresence Desktop to a directory (for example, C:\temp) onyour local system.Polycom, Inc.7

Release NotesRealPresence Desktop - Version 3.11.52 Build a desktop management or group policy object that will write the .exe installation file to adirectory (for example, C:\temp) on your local system.3 Run the command line in Command Prompt to install RealPresence Desktop.The following is an example of using the installer from the directory where the Polycom RealPresenceDesktop .msi file resides:msiexec /qn /i installer name /l*v logIf you run the installation from a directory other than the directory where the executable file resides,include the full path in the command:msiexec /qn /i "c:\temp\ installer name " /l*v logUninstall RealPresence Desktop Using CodeCommandsThis section describes how to uninstall RealPresence Desktop application using code commands.To uninstall RealPresence Desktop using the .msi file:» Run this command:msiexec /qn /x installer name If corporate security policy blocks the MSI uninstallation command performed by a non-admin computeruser, the user may fail to uninstall the RealPresence Desktop 3.9. You can use WMIC as an alternative.To uninstall RealPresence Desktop using WMIC.exe:» Run this command:WMIC product where name "Polycom RealPresence Desktop" call uninstall/nointeractiveProducts Tested with This ReleaseThe RealPresence Desktop is tested with other products. The following list is not a complete inventory ofcompatible equipment. It indicates the products that have been tested for compatibility with this release.Poly recommends that you upgrade your Poly devices with the latest software versions, ascompatibility issues may already have been addressed by software updates. See the CurrentPoly Intraoperability Matrix to match product and software versions.Polycom, Inc.8

Release NotesRealPresence Desktop - Version 3.11.5Products Tested with This ReleaseTypeGatekeeper,Gateways, ExternalMCU, Bridges, CallManagersProductTested VersionsPoly Distributed Media Application (DMA) 700010.2.0.0-443307Poly RealPresence Resource Manager10.9.0-253372Poly RealPresence Collaboration Server (RMX) 800, VirtualEdition8.10.0.4420Poly RealPresence Group 5006.2.2.9-680001Poly HDX 60003.1.14-56008Poly RealPresence Desktop3.11.5.73603 (Windows)3.11.3.73575 (Mac)Poly RealPresence Mobile3.11.6.429346(iOS)3.11.5.392612(Android)Poly Studio X503.8.0-356041EndpointsInteroperability IssuesYou may encounter the following issues when using RealPresence Desktop with other products or onspecific operating systems.DescriptionSolutionOn a 64-bit Windows 7 operating system, selecting PolycomCX5000 Panoramic Video as the video device displays a bluescreen.On 64-bit Windows 7, use another videodevice.On a 32-bit Windows 7 operating system, when you share aMicrosoft PowerPoint 2007 file and expand it to full screen, thecontent share control bar is covered by the RealPresence Desktopapplication.To display the content control bar, minimizeor restore the screen.Interoperability Limitations Related to Other Polycom ProductsDescriptionSolutionIn a motion mode conference, RealPresence Desktop receivesvideo with a large delay because the video is 60 fps.Set a conference with sharpness mode onthe MCU.If you create a Continuous Presence (CP) only conference call onRealPresence Collaboration Server (RMX) 4000/2000 and PolyRealPresence Collaboration Server 800s 8.1 with default contentsettings (Content Settings set to HiResGraphics and ContentProtocol set to H.264 HD), the RealPresence Desktop applicationcan’t send or receive content if the call rate is set to 384 Kbps orbelow.In this case, you need to do the following: Change the RealPresence CollaborationServer (RMX) Content Settings toGraphics, and Content Protocol toH.263 & H.264 Auto Selection. Set the call rate on RealPresenceDesktop to above 384 Kbps.Polycom, Inc.9

Release NotesRealPresence Desktop - Version 3.11.5DescriptionSolutionRealPresence Desktop supports using only English user namesand passwords to sign in to the Poly CMA server andRealPresence Resource Manager, or to register to a gatekeeper oran SIP server.Use English user names and passwords.If you use an MPM media card in a call with a RealPresenceCollaboration Server (RMX) system, a blue edge displays at thebottom of the video window.Use only an MPMx media card with theRealPresence Collaboration Server (RMX)system.When RealPresence Desktop and m100 aren’t in the same localnetwork, RealPresence Desktop fails to call m100.Let m100 call RealPresence Desktop.When you enable mutual TLS (Transport Layer Security) fromRealPresence Resource Manager, RealPresence Desktop fails toupgrade from RealPresence Resource Manager.Disable mutual TLS.With NoiseBlock on, when a participant speaks after a long periodof silence, the participant’s first syllables may not be heard.None.In some MCU conference templates, the virtual business card istruncated.None.RealPresence Desktop SIP call transfers by VVX phones may failwhen the endpoints aren’t registered with a RealPresence DMAsystem.Register the endpoints.System Capabilities and ConstraintsThe following protocols, resolutions, algorithms, and ports are supported for RealPresence Desktop.ProtocolsThe following table lists the supported protocols.ProtocolDescriptionDNSDomain Name SystemH.235Security and EncryptionH.239Token ManagementH.281Far end Camera Control (FECC)H.323SignalingH.460Firewall/NAT TraversalLDAP, H.350Directory ServicesNTLMv2AuthenticationPolycom, Inc.10

Release NotesRealPresence Desktop - Version 3.11.5ProtocolDescriptionPoly Lost PacketRecovery (LPR)Lost Packet RecoverySIPSession Initiation ProtocolXMPPThe Extensible Messaging and Presence ProtocolResolutionsThe following table lists the supported resolutions.Resolution and Frame RateSourceUp to 720p / 30 fpsVideo sent from cameraUp to 1080p / 30 fpsVideo received from far endUp to 1080p / 5 fpsContent showing from the computerUp to 1080p / 15 fpsContent received from far endAlgorithmsThe following table lists the supported algorithms.Algorithm TypeDescriptionAudioG.711μ or G.711ASirenLPR at 24 Kbps, 32 Kbps, 48 Kbps, and 64 KbpsG.722.1 at 16 Kbps, 24 Kbps, and 32 KbpsG.722.1 Annex C at 24 Kbps, 32 Kbps, and 48 KbpsG.719 at 32 Kbps, 48 Kbps, 64 KbpsG.729G.728SACAutomatic gain controlAcoustic echo cancellationVideoH.261H.263/H.263 H.264 AVCH.264 SVCH.264 high profileContent over H.264/H.263/H.263 Video Poly Lost Packet Recovery (LPR) QoS technologyEncryptionAES-128 media encryptionTLS/SRTP supported in SIP callsPolycom, Inc.11

Release NotesRealPresence Desktop - Version 3.11.5Inbound and Outbound PortsThe following tables list the supported inbound and outbound ports.PortFunction1720 (TCP)H.323 Call Signaling (H.225)1719 (UDP)H.323 Registration, Admission, and Status (RAS)3230 - 3250 (TCP)H.323 Call Control (H.245)3230 - 3250 (UDP)Media (RTP/RTCP)3238 (UDP and TCP)BFCP5060 (UPD and TCP)SIPPortFunction443 (TCP)Provisioning, Monitoring, Help Files, HTTPS389 (TCP)LDAP5060 (UDP and TCP)SIP5061 (TCP)SIP TLS signaling5222 (TCP)XMPP1720 (TCP)H.323 Signaling (H.225)1719 (UDP)H.323 Registration, Admission, and Status (RAS)3230 - 3250 (TCP)H.323 Call Control (H.245)3230 - 3250 (UDP)Media (RTP/RTCP)3238 (UDP and TCP)BFCPAbout Full Duplex Echo CancellationSometimes, RealPresence Desktop may not provide full duplex echo cancellation. To enable full duplexecho cancellation, your laptop needs to satisfy the following requirements: The audio clocks of microphone and speaker must synchronize. No caustic coupling exists between the microphone and speaker. No nonlinear process in the handling of the microphone and speaker data.Unfortunately, many laptop microphones and speakers don’t meet the above requirements, which makesfull duplex audio difficult. Additionally, USB microphones normally contain their own audio clock, makingsynchronization difficult.To get the optimum audio experience, Poly recommends you to use the Poly room systems instead.Polycom, Inc.12

Release NotesRealPresence Desktop - Version 3.11.5Resolved IssuesThis release includes the following resolved issues.Issue #DescriptionEN-212675RealPresence Desktop takes exclusive use of the microphone.EN-204659When RealPresence Desktop connected via Poly Distributed Poly Distributed MediaApplication (DMA) or DMA Edge receives SIP calls from Poly VVX 1500 systems, itsends audio and video traffic to non-negotiated RTP ports, causing 1-way audio andvideo.EN-177926If you configure multiple IPs for your PC, RealPresence Desktop can't start the networkservice.Known IssuesThe following table lists all known issues and suggested workarounds for RealPresence Desktop.These release notes don’t provide a complete listing of all known issues that are included in thesoftware. Issues not expected to significantly impact customers with standard voice or videoconferencing environments may not be included. In addition, the information in these release notesis provided as-is at the time of release and is subject to change without notice.Issue #DescriptionWorkaroundEN-156888In RealPresence Desktop for Windows, thenavigation menu options do not work for Move andSize.None.EN-157392In RealPresence Desktop for Windows, the ImportXML function doesn’t overwrite the Recent Call Listor Local Contact List.None.EN-127032RealPresence Desktop users that use specialcharacters such as and in their passwords can’tsign in to a RealPresence Resource Managersystem.None.EN-144570Sometimes the RealPresence Desktop vCard isempty during a conference and in the profile.None.EN-165936When using RealPresence Desktop, Auto-Answersometimes doesn't work on incoming calls fromnon-RealPresence Desktop endpoints.None.EN-164444Calls between RealPresence Group 500 systemsrunning software version 6.2.2 and RealPresenceDesktop 3.10 sometimes have lip sync and audiodropout issues.None.Polycom, Inc.13

Release NotesRealPresence Desktop - Version 3.11.5Issue #DescriptionWorkaroundEN-169889When you use a Logitech Meetup USB camera asyour video input, RealPresence Desktop (version3.10 and higher) video quality is lower than expected.None.EN-171131When RealPresence Desktop is the provisioningmode, it can’t call in to Zoom conferences. Theprompt shows Please enable encryption option onyour room system.None.EN-176515Sometimes, RealPresence Desktop can’t receive newcontent after a content sender stops content andsends it again.None.EN-176541RealPresence Desktop user search is case-sensitive.You can find users in the address book, but they don’tdisplay as search results. This issue applies to bothlocal and Access Directory users.None.EN-210109Sometimes, if RealPresence Desktop is registered toa Poly DMA Core gateway, it rejects incoming calls.Sign out and then sign in.EN-207836While logging in to RealPresence Desktop with ADuser credentials, if you input a wrong password,RealPresence Desktop sends error message Invalidserver address. The error message isn’t accurate.None.LimitationsThe following table lists the limitations in this release.Issue IDDescriptionWorkaroundEN-162035RealPresence Resource Manager Enterprise Sign-infrom RealPresence Desktop doesn’t check for a validIP format in the Server field.None.EN-165915Logging in to RealPresence Resource Manager fromRealPresence Desktop Enterprise fails when usingCyrillic or Chinese names.None.EN-59873You can’t manually upgrade your RealPresenceDesktop to a version later than 3.9 in the followingsituations:You installed RealPresence Desktop 3.9 usingthe.msi file.Your computer administrator upgraded RealPresenceDesktop to 3.9 using RealPresence ResourceManager.Install the later version using the.msifile.EN-144583RealPresence Web Suite and RealPresence Desktopdon’t share the camera image when connect to aVMR conference.None.Polycom, Inc.14

Release NotesRealPresence Desktop - Version 3.11.5Issue IDDescriptionWorkaroundEN-143170You may have trouble logging in to the RealPresenceDesktop client from RealPresence ResourceManager 10.4 on some Microsoft Windows 10workstations. The account is locked after a failedlogin.None.EN-171112RealPresence Desktop 3.10.3 intermittently fails todisplay content sent from RealPresenceCollaboration Server in encrypted SIP calls.None.EN-175749When the Outlook user interface is in Russian,RealPresence Desktop’s Outlook meeting invitationfails to include the meeting ID prefix in the Joinbutton link.None.EN-177679RealPresence Desktop can’t send DTMF out-of-bandin H.323 calls. However, this feature is available inSIP calls.None.EN-188102Due to resolution limitations, RealPresence Desktopmay not start up on a two-monitor system if its defaultmonitor is in portrait mode.None.Known Limitations for Windows 10The following table lists the known limitations for Windows 10 in this release.Issue IDDescriptionWorkaroundEN-63023Due to Windows default settings, if you installed the consumer versionof Microsoft Skype, selecting a callto: or sip: URL alwayslaunches the Skype application instead of RealPresence Desktop.Do one of the following: LaunchRealPresenceDesktop and dial yourcall manually. Uninstall theconsumer version ofMicrosoft Skype.SWEP-8227If you share content, the content boarders appear on other virtualdesktops instead.None.SWEP-7802When you share Microsoft Edge content, the application icon doesn’tappear on the left of the application name in the Share Applicationsection.None.Enterprise Scalable Video Coding (SVC) ModeThe Enterprise Scalable Video Coding (SVC) mode is an alternative to the AVC mode that has traditionallybeen supported. Differences between the two modes are listed in the following table.Polycom, Inc.15

Release NotesRealPresence Desktop - Version 3.11.5SVC ModeAVC ModeEach participant in the conference call is received bythe client as a separate video stream.The composite video image is determined by the bridgebased on administrator configuration.A Caller ID is indicated by text in the appropriatewindow, which remains on display throughout the call.Caller ID information is displayed intermittently.Double-clicking or tapping on a participant’s video,content video, or local preview expands that video tofull screen. Double-clicking or tapping again revertsthe display to the composite image.Layout may be controlled by dialing ** and then selectinga format.Double-clicking or tapping on the remote video, contentvideo, or local preview expands that video to full screen.Double-clicking or tapping again reverts the display to thecomposite image.The SVC mode provides the following features: Video sends and receives up to 720p resolution. Frame rates of 7.5/15/30 Support for AVC content Support for SVC auto layouts for video streams of up to nine far-end participantsLast active speakers, resolution, bandwidth, and number of participants are adjusted based onnetwork bandwidth and processor capabilities.When using SIP UDP in an SVC call and there’s more than 10 percent Packet Loss, the screen layoutmay display incorrectly. Changing to SIP TLS or TCP is recommended. Supported layouts of 1x1 and 1 1 through 1 10The maximum layout of 1 10 comprises nine remote participants plus one content sharing frame, andone local preview frame Support for SAC with at least two quality layers, for example, 48 Kbps and 10 Kbps Support for mixing up to three different audio streams from the MCU Support for combining up to nine different SVC video streams (call rate at 1920 Kbps) from the MCUsSVC conference calls currently do not support the following: Far-end Camera Control (FECC) Recording with RealPresence Capture Server H.323 callsIn a poor network connection, sometimes a participant disconnects automatically from an SVC call.This can result in a frozen video stream of the participant. The RealPresence Collaboration Server(RMX) system will clear the frozen stream in 30 minutes.Polycom, Inc.16

Release NotesRealPresence Desktop - Version 3.11.5Access Media StatisticsTo access media statistics, select Statisticson the in-call toolbar during a call.ValueDescriptionCall TypeSIP or H.323 call type.Call EncryptionIndicates whether your call is encrypted.Far Site NameName of the far site.Far Site SystemType of video conferencing system at the far end and the software version.Call SpeedNegotiated speed (bandwidth) for the call, which is usually the combined video andaudio speeds in the call.Video ProtocolITU-C video algorithm and annexes used in the current call. The video protocol useddepends on the capabil

Release Notes RealPresence Desktop - Version 3.11.5 Polycom, Inc. 4 Install RealPresence Desktop This section discusses how to install RealPresence Desktop in both standalone and managed mode. In standalone mode, you will need a license number and activation key code or license file to activate the product and use it beyond the 30-day trial period.