WIXLIB

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS CloudAWS Auto ScalingAWS Auto Scaling monitors your applications and automatically adjustscapacity to maintain steady, predictable performance at the lowest possible cost.Using AWS Auto Scaling, it’s easy to set up application scaling for multipleresources across multiple services in minutes. The service provides a simple,powerful user interface that lets you build scaling plans for resources includingAmazon EC2 instances and Spot Fleets, 4 Amazon ECS tasks, 5 AmazonDynamoDB tables and indexes, 6 and Amazon Aurora Replicas. 7 AWS AutoScaling makes scaling simple with recommendations that allow you to optimizeperformance and costs or balance between them. If you’re already usingAmazon EC2 Auto Scaling to dynamically scale your Amazon EC2 instances, 8you can now combine it with AWS Auto Scaling to scale additional resources forother AWS services. With AWS Auto Scaling, your applications always have theright resources at the right time.AWS CloudTrailWith AWS CloudTrail, you can monitor your AWS deployments in the cloud 9 bygetting a history of AWS API calls for your account, including API calls made viathe AWS Management Console, the AWS SDKs, the command line tools, andhigher-level AWS services. You can also identify which users and accountscalled AWS APIs for services that support CloudTrail, the source IP address thecalls were made from, and when the calls occurred. You can integrateCloudTrail into applications using the API, automate trail creation for yourorganization, check the status of your trails, and control how administratorsturn CloudTrail logging on and off.AWS CloudFormationAWS CloudFormation provides a common language for you to describe andprovision all the infrastructure resources in your cloud environment.CloudFormation allows you to use a simple text file to model and provision, inan automated and secure manner, all the resources needed for your applicationsacross all regions and accounts. This file serves as the single source of truth foryour cloud environment.AWS CloudFormation is available at no additional charge, and you pay only forthe AWS resources needed to run your applications.Page 5

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS CloudAWS Key Management ServiceAWS Key Management Service (AWS KMS) gives you centralized control overthe encryption keys used to protect your data. You can create, import, rotate,disable, delete, define usage policies for, and audit the use of encryption keysused to encrypt your data. AWS KMS is integrated with many other AWSservices making it easy to encrypt the data you store in these services withencryption keys you control. AWS KMS is integrated with AWS CloudTrail,which provides you the ability to audit who used which keys, on whichresources, and when. AWS KMS enables developers to easily encrypt data,whether through 1-click encryption in the AWS Management Console, or byusing the AWS SDK to easily add encryption in their application code.AWS Code CommitAWS CodeCommit is a fully-managed source control service that makes it easyfor companies to host secure and highly scalable private Git repositories. 10CodeCommit eliminates the need to operate your own source control system orworry about scaling its infrastructure. You can use CodeCommit to securelystore anything from source code to binaries, and it works seamlessly with yourexisting Git tools.AWS Simple Notification ServiceAmazon Simple Notification Service (Amazon SNS) is a web service that makesit easy to set up, operate, and send notifications from the cloud. It providesdevelopers with a highly scalable, flexible, and cost-effective capability topublish messages from an application and immediately deliver them tosubscribers or other applications. It is designed to make web-scale computingeasier for developers. Amazon SNS follows the “publish-subscribe” (pub-sub)messaging paradigm, 11 with notifications being delivered to clients using a“push” mechanism that eliminates the need to periodically check or “poll” fornew information and updates. With simple API actions requiring minimal upfront development effort, no maintenance or management overhead and pay-asyou-go pricing, Amazon SNS gives developers an easy mechanism toincorporate a powerful notification system with their applications.AWS Direct ConnectAWS Direct Connect makes it easy to establish a dedicated network connectionfrom your premises to AWS. Using AWS Direct Connect, you can establishprivate connectivity between AWS and your data center, office, or colocationPage 6

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloudenvironment, which in many cases can reduce your network costs, increasebandwidth throughput, and provide a more consistent network experience thaninternet-based connections.AWS Security and ComplianceThe AWS Cloud security infrastructure has been architected to be one of themost flexible and secure cloud computing environments available today. 12Security on AWS is similar to security in your on-premises data center, butwithout the costs and complexities involved in protecting facilities andhardware. AWS provides a secure global infrastructure, plus a range of featuresthat you can use to help secure your systems and data in the cloud. To learnmore about AWS Security, see the AWS Security Center. 13AWS Compliance enables you to understand the robust controls in place at AWSto maintain security and data protection in the cloud. AWS engages withexternal certifying bodies and independent auditors to provide you withextensive information regarding the policies, processes, and controlsestablished and operated by AWS. To learn more about AWS Compliance, seethe AWS Compliance Center. 14Amdocs Optima Platform OverviewIn this section, we cover the major capabilities of the Amdocs Optima DigitalCustomer and Revenue Management platform, its technical architecture, andhow the architecture is deployed on AWS.Amdocs Optima CapabilitiesAt a high level, Amdocs Optima provides capabilities in the digital engagement,commerce, customer management, network integration, online and offlinerating, and charging, billing, commerce, and financial integration domains.Amdocs Optima offers a rich set of pre-integrated features to get you up andrunning quickly. It includes the following major capabilities:Converged billing and digital commerce platform Page 7Swift onboarding onto the platform in under six months

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloud Time to market for new products, services, and bundles in minutesinstead of months Simple, table-driven configuration that doesn’t require coding to createnew products, service offerings, and bundlesFuture-ready and open Best of suite solution offering rich pre-integrated capabilities, includingomni-channel engagement, order management, product catalog, offlinebilling, as well as activation and provisioning solution Ready to deploy single or multiple lines of business across geographiesand industries Over 300 open-standard, partner-friendly, pre-integrated RESTapplication programming interfaces (APIs) that enable easy integrationwith third-party applications Security and compliance provided through both AWS Cloud and theAmdocs Optima architecturePurely digital solution Commerce engine to drive online sales Multiple channels user interfaces (UIs), self-service-first as a paradigm,tenant portal, social media, chatbots, Contact center, point of sale Artificial Intelligence solutions to enhance sales and operations(optional)Lean DevOps, agile methodologies Multi-tenancy Cloud or on premises (hardware efficient) New business models with optimal investments in business supportsystemsAmdocs Optima accommodates a vast library of connectors for applications,platforms, and communications protocols including Salesforce, DropBox,Facebook, Hadoop, session-initiated protocol (SIP), and many others.Page 8

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS CloudLeveraging a set of intuitive and responsive UIs and the Omni-ChannelExperience solution, Amdocs Optima enables efficiency and simplicity acrossmultiple devices, such as desktop, laptop, tablets, and smartphones.Amdocs Optima ArchitectureFunctional LayersThe Amdocs Optima technical architecture is organized into three functionallayers (see Figure 1), which are discussed in this section.Figure 1: Amdocs Optima technical architectureDigital Channels (Digital X) Layer – Provides the interface for all digitalchannels. It is implemented in a React or Redux JavaScript framework using awidget library that provides responsive web presentation across multiple deviceform factors.Business and Integration Layer – Built on JBoss Fuse, this layer exposesRepresentational State Transfer (REST) APIs, including over 300 ready-to-useconnectors, from an enterprise service bus (ESB) to integrate with both the UIlayer and third-party applications. These APIs underpin service-orientedarchitecture (SOA)-based integrations and architectures for faster and lowercost deployments.Page 9

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS CloudThe business integration layer is implemented using the following components: JBoss FUSE ESB Configurable service layer logic (via Apache Camel routes) Apache CXF service framework (provides REST interface) Identity management and security framework using RedHat SSO API management via RedHat APIMan Ordering modules, quote server, request handling and tracking, andinventory replenishment Omni-Channel shopping cart Business catalogCustomer and Revenue Management Layer – This layer offers thefollowing capabilities: Rating and discount modules include near real-time rating (NRTR) andadvanced rating and discounts (both online and offline) via the onlinecharging system and offline rating engines. Billing modules include cyclic billing, invoice designing, and advanceinvoice numbering. Financial modules include payments and adjustments, collections, andreports.Database – System information is stored across various databases. Themultiple-database architecture provides scalability, while keeping commonconfiguration data separate from account and financial data.Page 10

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS CloudFigure 2: Amdocs Optima as a platformTechnical Architecture DescriptionThe description of capabilities that each layer of the technical architectureenables are represented in the following diagram:Amdocs Optima Digital X (Digital Engagement Channels) LayerCapabilities Responsive, multi-modal web presentation layer Native mobile application Self-care as a paradigm – Design-led web interface allowing you toleverage the self service capability Care (CSR) – Customer Service Representatives interfaces Tenant portal widget library – Reusable UI components and underlyingpresentation logicBusiness and Integration Layer Capabilities Page 11Identity management – Authentication, roles, user management, andsingle sign-on.

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloud Security, usage throttling, SLAs – Authorization, metrics, and SLAenforcement around exposed northbound APIs. REST APIs – API framework to deliver business services via astandardized REST API model. Configurable service logic – Orchestration of underlying APIs to deliverbusiness-oriented functions, enhanced flexibility, and extensibility. Data mapping – Management of the Amdocs Optima data model andvirtualization of southbound application data models. Business catalog – Rules around which products may be sold to whichaccounts, which products can be sold together, which products areincompatible, etc. Rules can be based on account segment, hierarchy,geography, equipment, serviceability, or any number of other factorsand defined business processes, serving both B2B and B2C customers. Shopping cart – Product browsing and search, cart item management(including product options and features), and pricing/quoting. Transaction management – Compensation capabilities for transactionsthat span the application domain, ensuring a coherent businesstransaction to northbound interfaces. Messaging – Asynchronous message queuing technology withpersistence for internal event notification and synchronization androuting to the relevant professional (system admin, CSR, etc.). Application connector – Technical connection and protocolmanagement to southbound APIs.Customer and Revenue Management Layer Capabilities Customer management – Definition of customer profiles, customerinteractions, and customer hierarchies, supporting simple to extremelycomplex B2B hierarchies and B2C scenarios. Order management – Processing of billing-related products and theirelements prior to order fulfillment. This can include editing or cancellingpending orders, or forcing pending orders to immediately activateworkflow-driven processes configured to meet business needs. Inventory – Manages serialized logical inventory (e.g., phone numbersand international mobile subscriber identities (IMSIs)) for association toPage 12

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloudbilling products. Inventory can be categorized by type/line, with corequisite rules defined in the catalog (e.g., data service requires a cablemodem). Inventory placeholders and “golden” numbers are alsosupported. Billing catalog – Definition and management of products related to thebilling operation. Products and their elements include rate plans,discount plans, recurring and non-recurring charges, and associatedconfiguration. Product lifecycle allows for advance sales windows,sunsetting, etc. Order fulfillment – A workflow-driven process to provision and activatebilling orders in the system. This involves instantiation of the relevantproducts to their respective customer databases. Milestones in theworkflow may also be defined to call out to third-party systems (e.g., fornetwork activation). Manual nodes as well as error and cancel paths arealso supported. Resource management – Manages dynamic lifecycle policy for allresources. Voucher management – Manages voucher lifecycle, voucher batches,card details, and card generation. Usage file processing – Integrity checks on the input usage files beforepassing to rating. Rating engine – Offline and online rating for prepaid and postpaidsubscribers. The rating engine can use multiple factors related to thesubscriber/account, the service and so on, to calculate the price forusage. Page 13oOffline rating engine – File-based offline rating, typically forpostpaid subscribers.oOnline rating engine – Real-time rating and promotionalcalculations based on network events.oRC/NRC (non-prepaid) – Calculates and applies recurring and nonrecurring charges as part of the bill calculation.Rated usage management – Persistence and indexing of billed, unbilled,non-billable usage, and usage details.

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloud Bill Preparer (BIP) – Identifies accounts within a particular bill cycle,gathers data for bill processing, calculates billable charges, andgenerates processed information for bill formatting. Bill-time (BT) discount – Calculates bill-time discounts based on totalusage for the period, total charges, applicable discount tiers, etc. Bill-time (BT) taxation – Calculates appropriate taxes given thegeography, account information, installed tax packages, etc. Invoice generator (IGEN) – Combines the processed bill informationfrom the BIP with invoice formats from the Invoice Designer to produceformatted bills. Supported formats include PDF and XML for export intoother bill printing, dispatch, or online bill presentment services. TheIGEN supports conditional logic in the templates, multi-languagepresentation formats, etc. Accounts receivable (AR) balance management – Applies bill charges toan account’s AR balances. Thresholds defined against the balance maytrigger notifications and/or lifecycle state changes. Payments – Requests for payment, payment history, and paymentprofiles. Adjustments/refunds – Allows for charges to be disputed, adjusted, orfully refunded. A manager approval mechanism with workflow ensuresthat all adjustments have been reviewed and authorized. Adjustmentscan be line items, or “goodwill” adjustments that are not based on aspecific charge. Journal (general ledger – G/L) feeds – Reporting function that maps allfinancially significant activities in the system to operator-definedgeneral ledger codes. Journaling generates feed files on a regular basiswith the charges, organized based on the specified codes and categories.These files are then imported into the operator’s account systems. Collections – Workflow-driven process whereby past-due bills triggervarious external notification and collection activities (form letter, agencycall, etc.) ultimately leading to debt resolution or write-off. Interfaces areprovided to restore account state upon successful collection action. Recharge/top-up – Balance allotments and related promotions triggeredvia recharge actions.Page 14

Amazon Web Services – Amdocs Optima Business Support Solution in the AWS Cloud Balance management – Full lifecycle of cyclical authorization balancesupdated in real time. Online promotions – Real-time bonus awards and discounts, appliedimmediately to balances. Notifications – Threshold-based external notifications, for example,triggered in response to low balance. SCP (service logic) – Configurable logic to map network events toapplication actions (e.g., rating request). Provisioning – Executes the network provisioning processes of allordered services on various network elements – including home locationregisters (HLRs), voicemail servers, over-the-air (OTA) servers, mediaservers, home subscriber servers (HSS), and others. Network protocol integration – Supports Authentication, Authorization,and Accounting (AAA) functionality for all types of online and offlinecharging as well as major network protocols. For voice networks, itincorporates session control point (IN-SCP) functionality, while alsoacting as an intelligent peripheral (IP). Data traffic is handled viaDIAMETER.Benefits of Amdocs OptimaConfigurability, smart interoperability, and consistent experience –Amdocs Optima provides configurability while implementing a high level ofcomplexity. It enables you to capitalize on digital era opportunities by growingyour business with an open system that seamlessly interacts with ancillary apps.Furthermore, it offers the freedom to address a diverse set of product andservice markets, as well as a range of end-customer types. Encompassing a set ofestablished and progressive BSS products, Amdocs Optima represents provenfunctionality under a pre-configured, industry-standard integration layer.Flexible deployment – You can deploy Amdocs Optima on the AWS Cloud orin a legacy data center infrastructure.Support for multi-tenancy – Multi-tenancy capabilities allow for a “

Amdocs Optima Business Support Solution in the AWS Cloud. Page 3 . For more information about Regions and Availability Zones, see . . EC2 User Guide for Linux Instances. 2. Amazon Route 53 . Amazon Route 53 provides highly available and scalable Domain Name System (DNS), domain name registration, and health-checking web services. It is