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Amdocs Real-TimeUser NotificationsAmdocs White PaperMay 2014
Amdocs Real-Time User Notifications 2The challengeConsumption of information and data is rising exponentially.Global mobile data traffic reached 1.5 Exabyte per month atthe end of 2013 with 18 Exabyte annually. That’s nearly 18times the size of the entire global Internet in 2000.61% CAGR 2013-2018Exabytes per month18Middle East and Africa (9.4%)North America (18.6%)Asia Pacific (42.4%)9Central and Eastern Europe (10.3%)Western Europe (12.0%)Latin America (7.3%)02013201420152016Figures in parentheses refer to regional share in 2018.Source: Cisco120172018
Amdocs Real-Time User Notifications 3The challengeIn addition every family or group today has multiple networkconnected devices used by different members of the family,consuming services at multiple rates, e.g. the kids playonline and download movies; Mom works online backing upher work in the cloud; Dad works and downloads music.And they all share the same plan.This poses several challenges to telecom operators: H ow to accurately measure accumulated usage of alldevices and services. Providing real-time notifications when a certain thresholdhas been crossed. Supporting the rising notifications load to be sent tosubscribers. Meeting customers’ expectations in terms of notificationfrequency and time. Providing multiple notifications to different channels. Providing different notifications to different plan or groupmembers according to their role; e.g. the plan owner needsto be notified in advance when his quota has reached thethreshold in order to decide whether to limit spending and/or order a top up. A plan member needs to be notified heis going to finish his limit. Providing real-time confirmation on different actionsperformed, e.g. defining spending limit, adding top upand more.Cisco: Global Mobile Data Traffic Forecast Update, 2013–2018, February 5, 20141
Amdocs Real-Time User Notifications 4Real-time notificationperformed by all the plan members and aggregate them intoa single account allowance.Real-time notification is an important tool to increasecustomer satisfaction by providing the relevant informationwhen it is needed.Then they may decide in real time to issue the subscriber anotification when a threshold has been reached.Real-time notification and user interaction offloads customercare by decreasing the number of calls to a call center andcan be used as an efficient promotional tool for new offersand services.The system is aware of who is the plan owner and notifieshim/her in advance about performing different actions;updating the spending limit and or adding top up, etc. It willalso send notifications to the other devices when they areapproaching the spending limit so as not to surprise themwith service disruption.Amdocs Convergent Charging enables the operator tosimultaneously and accurately measure the different sessionsAmdocs Convergent ChargingPNSNotification S-CSendSMS &USSDSmart lServerSelf-careUSSDrequestHLRAmdocs Convergent Charging solution offers real-time notifications on multiple events during subscriber consumption and billingcycles via multiple channels such as SMS, email, smart phone notification, USSD.
Amdocs Real-Time User Notifications 5To meet customer satisfaction, Amdocs ConvergentCharging notifies the subscriber on: R eaching consumption thresholds during the month Notification when approaching the spending limit Enabling user interaction via SMS/USSD with the followingactivities Balance query service allows pre-paid subscribers toget information about their current remaining balance. Usage query service allows subscribers to getinformation on the user allowance Perform balance top-up using prepaid voucher Receive real time confirmation on the top-up activityTo better address the subscriber/user experience, the realtime notification also supports:Provisioning of subscriber preferences including: NotificationsPreferred channel of notification (SMS, email, etc.)Preferred delivery timeNotification frequency (daily, weekly, monthly)SummaryIn today’s world, real-time notification is a must for serviceproviders to engage and maintain subscribers’ ongoingsatisfaction by offering the requested information accuratelyat the right time according to the right method.Amdocs Convergent Charging offers real-time notificationsto the subscriber and empowers service providers toapproach and engage subscribers.
About AmdocsFor 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, serviceproviders rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improveoperational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization productportfolio with value-driven professional services and managed services operations. With revenue of 3.3 billion in fiscal 2013, Amdocs andits more than 20,000 employees serve customers in over 70 countries.Amdocs: Embrace Challenge, Experience Success.For more information, visit Amdocs at www.amdocs.comAmdocs has offices, development and support centers worldwide, including sites in:THE AMERICAS:ASIA PACIFIC:EUROPE, MIDDLE EAST & ACYPRUSkazakhstanSWEDENCOSTA RICAINDIACZECH REPUBLICTHE NETHERLANDSUNITED KINGDOMUnited Arab Emirates - DubaiMEXICOJAPANFRANCEPOLANDUNITED H AFRICATaiwanTHAILANDVIETNAMFor the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at www.amdocs.com/corporate.aspCopyright 2014 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. The trademarks and service marks of Amdocs,including the Amdocs mark and logo, Intentional Customer Experience, CES, Clarify, Ensemble, Enabler, Return on Relationship, Intelecable, Collabrent, XACCT, DST Innovis, Stibo Graphic Software, Qpass, Cramer,SigValue, JacobsRimell, ChangingWorlds, jNetX, OpenMarket Inc., MX Telecom Inc., MX Telecom Ltd, Streamezzo, and Bridgewater Systems are the exclusive property of Amdocs, and may not be used withoutpermission. All other marks are the property of their respective owners.
With revenue of 3.3 billion in fiscal 2013, Amdocs and its more than 20,000 employees serve customers in over 70 countries. Amdocs: Embrace Challenge, Experience Success. for more information, visit Amdocs at www.amdocs.com Amdocs has offices, development and support centers worldwide, including sites in:
