Transcription
iWayiWay Application Systems Adapter for AmdocsClarifyCRM for BEA WebLogic User’s GuideVersion 5 Release 5DN3501539.0205February 11, 2005
EDA, EDA/SQL, FIDEL, FOCCALC, FOCUS, FOCUS Fusion, FOCUS Vision, Hospital-Trac, Information Builders, the Information Builders logo,Parlay, PC/FOCUS, SmartMart, SmartMode, SNAPpack, TableTalk, WALDO, Web390, WebFOCUS and WorldMART are registered trademarks,and iWay and iWay Software are trademarks of Information Builders, Inc.Due to the nature of this material, this document refers to numerous hardware and software products by their trademarks. In most, if notall cases, these designations are claimed as trademarks or registered trademarks by their respective companies. It is not this publisher’sintent to use any of these names generically. The reader is therefore cautioned to investigate all claimed trademark rights before using anyof these names other than to refer to the product described.Copyright 2005, by Information Builders, Inc. and iWay Software. All rights reserved. Patent Pending. This manual, or parts thereof, maynot be reproduced in any form without the written permission of Information Builders, Inc.
PrefaceThis document is written for system integrators with programming backgrounds and anunderstanding of ClarifyCRM. Extensive knowledge of ClarifyCRM is not required, but maybe helpful in learning about the adapter.This document provides details on working with the iWay Applications System Adapter forAmdocs ClarifyCRM to develop online interconnections to ClarifyCRM.How This Manual Is OrganizedThe following table provides the title and a brief description of each chapter and appendixfound in this manual.Chapter/AppendixContents1Introducing the iWayApplication SystemsAdapter for AmdocsClarifyCRMThis section introduces the iWay Applications SystemAdapter for Amdocs ClarifyCRM and provides informationto help you accomplish your integration projects.2Creating XMLSchemas and WebServices WithClarifyCRM BusinessObjectsThis section describes how to use the iWay ApplicationExplorer to create XML schemas and Web services forClarifyCRM using business objects.3Creating XMLSchemas and WebServices WithClarifyCRM ClearBasicThis section describes how to use the iWay ApplicationExplorer to create XML schemas and Web services forClarifyCRM using ClarifyCRM ClearBasic.4Listening for EventsUsing ClarifyCRMBusiness ObjectsThis section describes how to use iWay ApplicationExplorer to configure the adapter to listen for events inClarifyCRM tables using ClarifyCRM Business Objects.5Listening for EventsUsing ClarifyCRMClearBasicThis section describes how to use iWay ApplicationExplorer to configure the adapter to listen for events inClarifyCRM tables using ClearBasic.6Using Web ServicesPolicy-Based SecurityDescribes how Web services policy-based security worksand how to configure it.iWay Application Systems Adapter for Amdocs ClarifyCRM for BEA WebLogic User’s Guideiii
ivChapter/AppendixContents7Management andMonitoringDescribes the management and monitoring toolsprovided by iBSE and JCA.AUsing ApplicationExplorer in BEAWebLogic Workshopto Create XMLSchemas and WebServices With CBODescribes how to use iWay Java Swing ApplicationExplorer running in BEA WebLogic Workshop to createXML schemas and business services (Web services) forClarifyCRM using ClarifyCRM Business Objects (CBOs).BUsing ApplicationExplorer in BEAWebLogic Workshopto Create XMLSchemas and WebServices withClarifyCRM ClearBasicDescribes how to use iWay Java Swing ApplicationExplorer running in BEA WebLogic Workshop to createXML schemas and business services (Web services) forClarifyCRM using ClarifyCRM ClearBasic.CUsing ApplicationExplorer in BEAWebLogic Workshopfor Event Handlingwith CBOsDescribes how to use iWay Java Swing ApplicationExplorer running in BEA WebLogic Workshop for eventhandling for ClarifyCRM using ClarifyCRM BusinessObjects (CBOs).DUsing ApplicationExplorer in BEAWebLogic Workshopfor Event Handlingwith ClarifyCRMClearBasicDescribes how to use iWay Java Swing ApplicationExplorer running in BEA WebLogic Workshop for eventhandling using ClarifyCRM ClearBasic.iWay Software
PrefaceDocumentation ConventionsThe following table lists and describes the conventions that apply in this manual.ConventionDescriptionTHIS TYPEFACE orthis typefaceDenotes syntax that you must enter exactly as shown.this typefaceRepresents a placeholder (or variable) in syntax for a value thatyou or the system must supply.underscoreIndicates a default setting.this typefaceRepresents a placeholder (or variable), a cross-reference, or animportant term.this typefaceHighlights a file name or command.Key KeyIndicates keys that you must press simultaneously.{Indicates two or three choices; type one of them, not thebraces.} Separates mutually exclusive choices in syntax. Type one ofthem, not the symbol.Indicates that you can enter a parameter multiple times. Typeonly the parameter, not the ellipsis points ( ).Indicates that there are (or could be) intervening or additionalcommands.Related PublicationsTo view a current listing of our publications and to place an order, visit our World Wide Website, http://www.iwaysoftware.com. You can also contact the Publications OrderDepartment at (800) 969-4636.Customer SupportDo you have questions about the iWay Applications System Adapter for AmdocsClarifyCRM?If you bought the product from a vendor other than iWay Software, contact your distributor.iWay Application Systems Adapter for Amdocs ClarifyCRM for BEA WebLogic User’s Guidev
If you bought the product directly from iWay Software, call Information Builders CustomerSupport Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultantsare available Monday through Friday between 8:00 A.M. and 8:00 P.M. EST to address allyour iWay Applications System Adapter for Amdocs ClarifyCRM questions. InformationBuilders consultants can also give you general guidance regarding product capabilities anddocumentation. Please be ready to provide your six-digit site code (xxxx.xx) when you call.You can also access support services electronically, 24 hours a day, with InfoResponseOnline. InfoResponse Online is accessible through our World Wide Web site, http://www.informationbuilders.com. It connects you to the tracking system and known-problemdatabase at the Information Builders support center. Registered users can open, update,and view the status of cases in the tracking system and read descriptions of reportedsoftware issues. New users can register immediately for this service. The technical supportsection of www.informationbuilders.com also provides usage techniques, diagnostic tips,and answers to frequently asked questions.To learn about the full range of available support services, ask your Information Buildersrepresentative about InfoResponse Online, or call (800) 969-INFO.Help Us to Serve You BetterTo help our consultants answer your questions effectively when you call, please provide thefollowing information: Your six-digit site code number (xxxx.xx). Your software configuration.The following table lists the information to provide about your software rverEIS(adaptertarget)Note: For the EIS, ensure you record the application or database name and releaselevel, including minor versions, for example, 4.6.1.viiWay Software
Preface The exact nature of the error or problem, specified as follows: Steps to reproduce the problem. Problem description (be as specific as possible). Error message(s).To best define the problem, provide the following: Screen captures of the error Error output files Trace files and log files Log transaction XML schemas and/or document instances Other input documents (for example, transformations) Configuration files (all are applicable):.xch filesconfig.xml filebase.xml filerepository.xml fileibserepo.xml file.dic files.rules files Environment variable settings:IWAY55IWAY55OEMCLASSPATHJAVA HOMEACBDIRCBDIR (UNIX) Has the process, procedure, or query ever worked in its current form? Has it changedrecently? If so, how (provide specific details)? How often does the problem occur? Can this problem be reproduced? If so, how? Can it be consistently reproduced? Have you tried to reproduce your problem in the simplest form possible?iWay Application Systems Adapter for Amdocs ClarifyCRM for BEA WebLogic User’s Guidevii
User Feedback Do you have a trace file? How is the problem affecting your business? Is it halting development or production? Do you just have questions about functionality or documentation?User FeedbackIn an effort to produce effective documentation, the Documentation Services staffwelcomes your opinions regarding this manual. Please use the Reader Comments form atthe end of this manual to communicate suggestions for improving this publication or toalert us to corrections. You also can go to our Web site, http://www.iwaysoftware.com anduse the Documentation Feedback form.Thank you, in advance, for your comments.iWay Software Training and Professional ServicesInterested in training? Our Education Department offers a wide variety of training coursesfor iWay Software and other Information Builders products.For information on course descriptions, locations, and dates, or to register for classes, visitour World Wide Web site, http://www.iwaysoftware.com or call (800) 969-INFO to speak toan Education Representative.Interested in technical assistance for your implementation? Our Professional Servicesdepartment provides expert design, systems architecture, implementation, and projectmanagement services for all your business integration projects. For information, visit ourWorld Wide Web site, http://www.iwaysoftware.com.viiiiWay Software
ContentsUser Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-viii1.Introducing the iWay Application Systems Adapter for Amdocs ClarifyCRM . . .1-1ClarifyCRM Application Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2ClarifyCRM Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2The Adapter Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Accessing a ClarifyCRM Business Object Through the CBO Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Accessing the Database Through a ClarifyCRM Business Object . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Service and Event Processing Using the CBO Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Processing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5Processing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6Deployment Options for the iWay Applications System Adapter for Amdocs ClarifyCRM . . . . . . . .1-7Deployment Information Roadmap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7The iWay Business Services Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8The iWay Enterprise Connector for J2EE Connector Architecture . . . . . . . . . . . . . . . . . . . . . . . . . .1-92.Creating XML Schemas and Web Services With ClarifyCRM Business Objects . .2-1Generating Schemas and Business Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2Starting iWay Application Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2Opening a Connection to ClarifyCRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5Creating a New Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5Connecting to an Existing Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8Closing or Deleting a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9Modifying a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10Generating a Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11Schema Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15Request and Response Document Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16Request Document Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16Response Document Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25Generating a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32Testing a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35Identity Propagation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36Deleting a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-393.Creating XML Schemas and Web Services With ClarifyCRM ClearBasic . . . . . . . .3-1Generating Schemas and Business Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2Starting iWay Application Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2Opening a Connection to ClarifyCRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4Creating a New ClarifyCRM CB Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4Connecting to an Existing Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7Closing or Deleting a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9iWay Application Systems Adapter for Amdocs ClarifyCRM for BEA WebLogic User’s Guideix
ContentsModifying a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Generating a Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Schema Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Request and Response Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Generating a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Testing a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Identity Propagation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Deleting a Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4.3-103-113-153-163-163-203-213-23Listening for Events Using ClarifyCRM Business Objects . . . . . . . . . . . . . . . . . . . . .4-1Understanding iWay Event Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2Creating an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3FILE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7iBSE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8MSMQ Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9JMS Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10SOAP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12HTTP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13MQSeries Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14Editing or Deleting an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15Creating a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17Post Query Parameter Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23Editing or Deleting a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-245.Listening for Events Using ClarifyCRM ClearBasic . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1Understanding iWay Event Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2Creating an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2FILE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7iBSE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8MSMQ Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8JMS Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9SOAP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11HTTP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12MQSeries Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13Editing or Deleting an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14Creating a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16Editing or Deleting a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-206.Using Web Services Policy-Based Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1iWay Business Services Policy-Based Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2Configuring iWay Business Services Policy-Based Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-37.Management and Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1Managing and Monitoring Services and Events Using iBSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2xiWay Software
ContentsManaging and Monitoring Services and Events Using the JCA Test Tool . . . . . . . . . . . . . . . . . . . . . .Setting Engine Log Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Configuring Connection Pool Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Migrating Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .File Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iBSE Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .JCA Repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Migrating Event Handling Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Exporting or Importing Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Retrieving or Updating Web Service Method Connection Information . . . . . . . . . . . . . . . . . . . . . . . .Starting or Stopping a Channel Programmatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ng Application Explorer in BEA WebLogic Workshop to CreateXML Schemas and Web Services With CBO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Starting Application Explorer in BEA WebLogic Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2Creating a New Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3Connecting to and Managing a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5Creating and Connecting to a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5Managing a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8Creating an XML Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10Schema Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11Creating an Integration Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12Exporting iWay WSDL for Use in BEA WebLogic Workshop Workflows . . . . . . . . . . . . . . . . . . . A-16Identity Propagation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-17Adding a Control for an iWay Resource in BEA WebLogic Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . A-18Adding a Web Service Control to a BEA WebLogic Workshop Application . . . . . . . . . . . . . . . A-18Adding an Extensible CCI Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-19Using the Extensible CCI Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-27B.Using Application Explorer in BEA WebLogic Workshop to CreateXML Schemas and Web Services with ClarifyCRM ClearBasic . . . . . . . . . . . . . . . . .B-1Starting Application Explorer in BEA WebLogic Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-2Creating a New Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3Connecting to and Managing a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5Creating and Connecting to a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5Connecting to an Existing Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8Managing a Target . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-9Creating an XML Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10Creating an Integration Business Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12Exporting iWay WSDL for Use in BEA WebLogic Workshop Workflows . . . . . . . . . . . . . . . . . . . B-16Identity Propagation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-17iWay Application Systems Adapter for Amdocs ClarifyCRM for BEA WebLogic User’s Guidexi
ContentsAdding a Control for an iWay Resource in BEA WebLogic Workshop . . . . . . . . . . . . . . . . . . . . . . . . . .Adding a Web Service Control to a BEA WebLogic Workshop Application . . . . . . . . . . . . . . .Adding an Extensible CCI Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Extensible CCI Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C.B-18B-18B-19B-19B-27Using Application Explorer in BEA WebLogic Workshop forEvent Handling with CBOs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1Starting Application Explorer in BEA WebLogic Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2Understanding iWay Event Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3Creating an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-3FILE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-7iBSE Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8MSMQ Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8JMS Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9SOAP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10HTTP Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12MQSeries Disposition URL Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12Post Query Parameter Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-13Modifying an Event Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14Creating a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16Modifying a Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If you bought the product directly from iWay Software, call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00 A.M. and 8:00 P.M. EST to address all your iWay Applications System Adapter for Amdocs ClarifyCRM questions. Information
