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2013 EDITIONTOP 40 CRMSOFTWAREREPORTComparison of the Leading CRM Software Vendors
CRM Software Solutions Provide aCritical Link with CustomersThe ability to efficiently manage all customer interactions -- from marketing emails and ad campaignsto customer support and in-house interactions -- is an invaluable service for a company, regardlessof business size. A company’s existence depends on its customers, and to thrive a business mustexcel at overseeing the needs of existing clients, engaging potential customers through marketingtechniques, and building a process that optimizes interactions and marketing campaigns.CRM, or Customer Relationship Management, works to simplify business-customer interactions bystreamlining the relationship between consumers and the companies. A CRM solution can be theoptimal method for ensuring an open and active line of communication between a company and itsconsumers, empowering more regular and customized client interactions. The vast array of CRMsolutions available include extensive functionality tailored to specific business sizes or needs, makingit easy for you to define parameters for your ideal CRM system and then locate a solution that meetsthe majority, if not all, of those specifications.The CRM Sub-CategoriesModern customer relationship solutions are developed around the needs of the vendor’s target clientbase and factor in variables such as business size, company needs, and optimal technology mode.No longer a one-size-fits-all platform, this diversification makes CRM attractive for companies ofall sizes who want to better organize customer interactions. Currently an abundance of specializedCRM systems exist that meet the needs of small or enterprise-level businesses, specialize in socialcustomer relationships, and employ a variety of delivery and access models.Small Business CRMSmall business customer management systems are designed specifically to fit the downsized clientmanagement needs of smaller companies such as start-ups. These solutions are a more affordablealternative to traditional CRM platforms, with a range of functionality similar to a scaled-down versionof an enterprise CRM.Who Should Use It: Start-up companies and smaller businesses who want access to a rangeof customer management tools without breaking the bank.Enterprise CRMEnterprise CRM solutions are designed specifically for companies in search of a robust platform 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software Comparisonwitha full range of front- and back-end functionality. These editions generally fall at the higher end of thepricing spectrum, but offer a powerful system with tools developed to automate tedious functions andeliminate repetitive processes typically present among larger, multi-departmental companies.Who Should Use It: Enterprise-level businesses searching for a comprehensive andcustomizable platform capable of performing complex tasks simultaneously.Social CRMEmploying social media as a platform to reach and interact with customers is a trend that has launchedthe rise of CRM solutions tailored to manage and optimize social media. A social CRM is designed tomanage and execute campaigns and outreach efforts on social media sites more quickly and effectivelythan general CRM platforms, as well as track valuable analytics.Who Should Use It: Mid-size to large companies who want to more efficiently manage socialcampaigns and whose primary marketing path is through social media websites.Cloud CRMAlso known as a hosted or on-demand CRM, the cloud platform is a customer management solutionthat allows for increased versatility by hosting data at a remote location. Cloud CRM systems are morereadily accessible than their on-location counterparts, requiring only a web browser, but still offer a fullrange of functions.Who Should Use It: Businesses seeking a versatile and more cost-efficient platform that won’trequire an IT staff, additional hardware, or regular maintenance.On-premise CRMOn-premise CRM is hosted on-site on the company’s server and managed by its own IT employees.An in-house CRM solution can be a good option when a company requires a platform with in-depth andcomplex operation capabilities, which tend to perform better on-location as compared to a hosted system.Who Should Use It: Larger companies looking for a high-security CRM solution that performscomplicated tasks and allows them to maintain complete control over client data.Mobile CRMA mobile CRM platform allows employees in the field and on the move to easily access the customermanagement system. Through a mobile phone or tablet, an employee can review customer data andupdate or process orders, as well as any other functions they would typically do in the office. ghtsReserved.ReproductionProhibited.
Top 40 CRM Software ComparisonWho Should Use It: Companies with a relatively large base of active in-field employeesseeking a solution that provides staff with real-time updates and on-the-go communicationcapabilities.When You Want a CRM SolutionBusiness owners should consider a customer relationship management platform if they find it difficultto maintain regular interactions with clients or lack a comprehensive system for interacting withcustomers. A company might also find value in transitioning to a new CRM solution if they find theircurrent platform to be time-consuming or inadequate for their existing needs. A CRM solution shouldideally synchronize your marketing efforts, optimize your client contacts, and allow you to automatemuch of your customer communications.Features to Look ForThe best CRM platforms will enhance client interactions through a number of tools designed to fityour company size and needs. Look for a flexible solution that automates key client transactionsand interactions, improves your customer support services, and efficiently manages your marketingcampaigns. For more information about the variations of CRM solutions available, check outBusiness-Software.com’s range of CRM vendor reports, all of which are available on our ExclusiveReports page.About Business-Software.comBusiness software solutions may seem like they’re a dime a dozen. Researching thedifferences can be a mind-boggling and time-consuming process. As a result, themarketplace is rife with stories of under-budgeted software projects, poor implementations,below-par business performance, and frustrated customers.Business-Software.com helps you avoid these issues by connecting you with the rightsoftware for your business. Whether you’re in a home office or a multinational enterprise, wehelp you achieve a successful software project by providing expert advice, in-depth featurearticles, user reviews taken directly from the marketplace, best practice recommendations,and more.Business-Software.com is the most comprehensive and trusted online resource for buyersand vendors of business technology. Join the 300,000 member Business-Software.com Community and share your experience/expertise with CRM, ERP, BI, Help Desk,Manufacturing, and more. 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonSalesforceSales Cloudwww.salesforce.com NetSuite CRM C2CRMInfor CRMSage age.com Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersNBCUniversal, Siemens,Aeris.net, AMPRO,Verizon Wireless, DeanDenso, TRW, Heinz,Panasonic, LockheedDell, Kelly Services, Dr.Oakland Athletics,Foods, Douglas Machines,Coca-Cola Enterprises,Martin, Armstrong, CaberPepper Snapple, HPDocument SciencesCemex, City of CoppellGodiva, ValvolineSure Fit, NYSETechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelSalesforce is available asNetsuite is available as aC2CRM is available asInfor is available as anSage is available asa SaaS solutionSaaS solutionan on-premise or SaaSon-premise and SaaSan on-premise or SaaSsolutionsolutionsolutionKey Features Opportunitymanagement viewsopportunities as lists orin detail Competitor tracking Customer-specificpricing and discounting Multiple leads tracking 360 degree view intoprospect and customerrecords Real-time salesKey Features Relationshipmanagement maintainscustomer information ina central repository forquick access Sales managementincludes all areas underrelationships Sales force automation Customer service trackspost sales activities,specifically help deskKey Features Sales force automationsoftware Marketing Customer service &support Reporting & analysis Mobile Application integration Provides a completeview of prospects andcustomer interactions Get the right informationforecastingIntegrated ordermanagementQuote and ordermanagementIncentive compensationCommissionsmanagementSales and marketinglibrary publishingCase managementKnowledge basemanagementCustomer portalTime trackingsupport, time andmaterial billing, and fieldservice activity Marketing managementprovides automated,collaborative marketingcommunications via thecustomer’s preferredmethod of contact Analytics andknowledge managementhelps uncover thebest or most profitablecustomers Determines actualcosts associated withservicing particularcustomersKey Features Easy-to-use interface forfaster user adoption Social data advisor Multi-channel platform Integrated reporting,analytics, data mining,list management,segmentation, campaignmanagement, andclosed-loop reporting BI integration Infor eCommerceintegration Infor Social Commerceintegrates Facebookwith your site formaximum conversions Targeted campaignexecuting andpreference analysis Consumer Interactionhub helps optimizeinteractions for strongerlead cultivation andbetter customer insightsKey Features Real-time updates oncontacts, accounts,opportunities, anddocuments Consolidate accounthistory, customercommunications,contacts, and more Social media insight Log calls andrespond to leads frommobile devices Manage and trackcampaigns acrossmultiple channels Business data View details aboutdeals the salesteam is pursuing Securely share files Email and Calendaring Analytics andForecasting Build and manage aloyal partner community Application library to the right people Integrates with a widerange of software Highly customizable tomeet needs Identifies your bestcustomers and theirneeds 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonSAP CRMAdapt CRMwww.sap.comwww.adaptcrm.com Amdocs CustomerInteraction Managerwww.amdocs.com MyBusiness CRMAvidian CRMwww.mybusiness-crm.comwww.avidian.com Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersAMD, Colgate-Palmolive,Raytheon, MagicACER China Mobile,Johnson&Johnson,AT&T, Bank of Hawaii,Phillip-Morris International,Software, Anchin Block &Japan Telcom, Telstra,TASC, Toyota, Celebros,Century 21, Cisco, Dell,LyondellBasellAnchin, SYSPROVodafone, AT&THiCapital, LexusFujitsu, GatewayTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelSAP CRM is available asAdapt CRM is available asAmdocs is available as anMyBusiness CRM isAvidian Technologies isan on-premise or SaaSan on-premise solutionon-premise solutionavailable as a SaaSavailable as an on-premisesolutionor SaaS solutionsolutionKey Features Marketing resource andbrand management Campaign management Segmentation and listmanagement Real-time offermanagement Loyalty management E-Marketing Collaboration and toolsto manage businesscommunication Offers relevant servicesbased on customer insight E-commerce Interaction center Partner channelmanagement Interaction center E-service Web channel analytics Increase sales andextend market reach Drive customer loyaltyand demand throughtargeted, personalizede-marketing campaignsKey Features Marketing campaignmanagement Real-time accountingintegration Sales opportunitymanagement Service ticketmanagement Calendar Accounts Contacts ActivitiesKey Features Single, unified desktopcall center solution Displays customerdata and pre-builtinteraction topics duringcustomer calls Reduces the number ofagent actions neededto navigate through theprogram Trains agents in upselling and cross-sellingKey Features Customizable modulesaid in the effective dayto-day management ofyour business Monitoring tools andenable you to superviseall aspects on yourongoing projects A range of featuresare included forsimple, efficient, andaccurate billingKey Features Centralize contactmanagement Sales opportunitytracking Flexible, customizablereports Prophet SyncAcrossand DupeDetector On-premise or clouddeployment on-demand Easy scalable CRM inOutlook Sales opportunitymanagement Service ticketmanagement Service contracts Items owned Defect tracking Marketing campaignmanagement Mail fulfillmentexecutive views ERP integration Knowledgebase Track record of 98%successful installations Uses and implementsbest practices data fromprecious installations Provides a single pointof customer interaction Tracking tools allowfor maximizing laborefficiency and loweringlabor costs All relevant documentscan be managed, storedand recalled Up-to-date,customizable projectstatus reports can begenerated A range of advancedfeatures enable effectiveresource management Advance userpermissions Sales automation/workflow Generate quotesin Excel Share customercommunication 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonMicrosoftClaritySoftTrackerRMSAptean Pivotal CRMEloqua om Dynamics CRMPlatform Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersBarclays, Hard Rock Cafe,Muirfield Energy, EGSIThe Nielsen Company,Canon, Qualcomm,American Express AON,Pfizer Australia, UnitedFinancial, PrecisionAtmelVerizon Wireless, VMWareApple, Cognos, DowStates Air ForceMedical, CareerMaxTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelMicrosoft Dynamics isClaritySoft is available asTracker RMS is availableAptean is available as anEloqua is available as anavailable as an on-premisean on-premise or SaaSas a SaaS solutionon-premise solutionSaaS solutionor SaaS solutionsolutionKey Features Create businessconnections acrossCRM activitiesand entities Build teams withusers from multiplebusiness units Audit changes tobusiness data withautomatic notification Role-based access andpermissions Measure performance oforganizations, businessunits, teams, andindividuals Contract management Knowledgemanagement Mobile capable Real-time analytics Scheduling tools Workflows establishrule-based approvals Marketing tools Sales force automationKey Features Install, customize andload your data in acouple hours Account and contactmanagement Opportunitymanagement andforecasting Quotations andprice books Task and activitymanagementKey Features Query reports indashboards Creation data added toclient report View Sales and revenuetarget forecast nowavailable in dashboards Payment profile stagefrequency New invoice summaryicon in opportunities list Bulk invoice detailsKey Features Available in threepackages: Pivotal,Onyx, and Saratoga Customizes data model,user interface, andbusiness processes Leverages themetadata-drivenarchitecture Access to a library ofindustry applicationsin areas such asKey Features Develop lead nurturingprograms to educateprospective customerson the company Customizes email andlanding page contentwith visual editor Sends auto-responses,alters salespersons,or adds prospectivetelesales programs Campaign automation Shared calendar Email marketing Email and letterTemplates Data segmentation fortarget marketing Easy customization User profilemanagement List actions Power search Customizable interface Offline accessupdate Revenue forecastingbased on total revenueor margin Apportioned revenueforecasting Touch time loggingon tickets Priority column addedon ticket portal list Associating ticketsto projectsJones, Sony finances, real estate,manufacturing, andhealth careIntegration withMicrosoft Office,Outlook, and SharePointStores relevantinformation in a singledatabaseGains deeper insightinto business activitiesand customersIntegrates withback-office andenterprise systems Scales marketingoperations and createsrepeatable processes Enables marketingcampaigns with text andvoice messaging Leverages RSStechnology Shares campaignsacross social channels Marketing analytics onrevenue, campaigns,ROI and more Map benchmarkassessments API integration 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonAplicor Cloud Suite 7InfusionsoftInsideSales.com idesales.com GoldMine CRMMaximizer CRMwww.goldmine.com CRMwww.aplicor.com CRM Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersUS Department ofAdvanstarCathay Pacific, GeneralAll About Spelling, HearDun & Bradstreet,Commerce, Intel, Jaguar,Communications, ChicagoMotors, Oxford University,and Play, Trainz.com, JustOmniture, FranklinCovey,Land Rover, NOAAWhite Sox, COSCODairy Australia, Jani-KingA Minute LLCAAA. LogoworksTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelAplicor is available as aFrontRange is available asMaximizer is available asInfusionsoft is available asInsideSales.com isSaaS solutionan on-premise solutionan on-premise or SaaSa SaaS solutionavailable as an on-premisesolutionand SaaS solutionKey Features Sales force automation Marketing automation Project office Customer support Financials Workflow management User friendly intuitiveinterface Worfkflow designermodule enablesorganizations toautomate and manageKey Features Relationshipmanagement Opportunitymanagement Forecast management Quoting Campaign management Lead management Customer support Dashboards Analytics and reporting Built withKey Features Account and contactmanagement Sales forceautomation, opportunitymanagement, salesforecasting Marketing: marketingautomation, emailmarketing Customer serviceand support: casemanagement, customerKey Features Sales activities Lead qualification anddistribution Sales and conversionreports Opportunity and pipelinemanagement Web forms Customer segmentation Calendar Data Auto respondersKey Features Real-time web leadcapture Intuitive lead routing Customer report engine Customizable fields andlayouts User roles andpermissions Email and fax template Data import/export Click to call Calendaring with eventsprocesses to achieveBusiness ProcessAutomation Aplicor airwavesapplication offers mobileand wireless CRM ona variety of Windowsmobile, BlackBerry, andpalm based devicescomprehensive salesautomation, marketingautomation, and contactmanagement features Built to help increaserevenue, lower costs,and improve customerinteractions from endto endself-service, knowledgebase, computertelephony integration Business intelligence:reports, dashboards,and custom reporting Workflow automation:add-ons available forprocess automation,business activityreporting Customization andintegration and tasks Provides thecommunication platformneeded to have salesreps dial smart, improvecontact rates, qualifyleads faster andincrease revenue Social mediaEmailBehavioral triggersMultimedia marketingStorefront andshopping cartElectronic order formsPayment plansProduct managementWorkflow automationdiscounts, upsells,and trials 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonIvinexwww.ivinex.com KANA ServiceCampaigner CRMMarketo RPM SuiteOncontact CRM oncontact.com Experience Management Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersCustomer list availableDelta, Disney, eBay, Ford,John Hancock Financial,Avocent, Highs, KellyPrudential, Protective,Northpak Container,Services, McKesson,CBC, Carfax, BiotekAethon, MSASHARP, Stratixupon requestTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelIvinex is available as aKana is available as anCampaigner CRM isMarketo is available as aOncontact Software isSaaS solutionon-premise and SaaSavailable as a SaaSSaaS solutionavailable as an on-premisesolutionsolutionKey Features Compiles salesdatabase from customerweb forms Automates lead pipelinewith customizablerouting and email alerts Designs, constructs,and executes emailmarketing campaigns Duplicate extermination Manage success ofcampaigns with ROIKey Features Agent desktop Web self-service Knowledgemanagement Experience analytics Email and chat Co-browse Case management Provides completecontrol over the clientservice experience Ensures reliableKey Features Create emails 500 email templates Add own textand images No previous knowledgeneeded Smart email builder Customize entire email Automatically formatscontent Resize and edit images Personalize emails Microsoft Outlookplug-in Receive and auto-routetickets from phone,email, website, orcustomized portals User-friendly modulecreation Limitless app library API integrationfor platforms likeQuickbooks andGreat Plains On and off-site trainingavailableservice is deliveredacross all channels ofcommunication with itsuser-friendly interfaceand intelligent tools Use modules to create,organize, analyze, andmanage basic customerservice practices Automatically addcustomer’s name Target specificcustomers Tracking and results Track total emails sent Track total emailsopened Results are measured Report statisticsand SaaS solutionKey Features Built entirely inSalesforce.com Track, manage, andreport on marketingcampaign without IT aid Identify campaignefficacy at each stageand manage eachcampaign through itsentire cycle Scores campaignresponses and ensuresKey Features 360 degree CRM view Improve sales efficiency Marketing automation Streamline customerservice Links to social networks Powerful analytics Microsoft Outlookintegration Mobile Rich internet application User preferencesresponses receivefollow-upsGenerates marketinganalytics reportsMaps ROI for marketingcampaignsTracks deals frominception to saleProvides accuratecampaign forecasts Customizable Provides central locationwhere all departments ofyour company can sharenecessary information tocollaborate and providedetailed communicationwith customers 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonOracle CRM On DemandParatureLeadMasterOracle er.comwww.oracle.com webCRMWeb Experiencewww.webcrm.com/us/ Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersDell, Blue Shield ofThe Weather Channel,BIO-key International,Ben & Jerry’s, Black &Albatros Travel, Maxisat,Arizona, AllstateCenterStone Technologies,Channel Tools, NebraskaDecker, British Airway,MultiMentor, PowerPile,Insurance, AT&TJobfoxChristian College, CompaqFandango, NikonLambert Smith HamptonTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelOracle is available as anParature is availalbe as aLeadMaster is available asRightNow is available as awebCRM is available as aon-premise and SaaSSaaS solutuiona SaaS solutionSaaS solutionSaaS solutionKey Features Integration services Tools to increasecustomer capabilityand service by enablingcustomers to discoverthe answers theyneed quickly Consistent UI Customer and accountdata Management tools KnowledgebaseKey Features Email and dripmarketing Lead nurturing Market segmentation ROI analysis Activity tracking Opportunitymanagement Lead management Synchronizingsales data Analytics andKey Features Customer service:the ability to managecustomer service andself-service throughsuch channels as email, live internet chat Voice enablement:includes voice interfaceto knowledge base,Voice interface toIncident management, Tools strength: TheKey Features Contact and activitymanagement Sales pipeline,opportunitiesand budgets Marketing, campaignsand lead generation Deliveries, products andtime sheets Improve efficiency andhelp to enhance thequality of customerforecasting Mobile CRM Outlook integration Modules for everythingfrom contactmanagement and taskautomation to leaddevelopment, marketingautomation and analyticreportingcustomer experiencedesigner is a reasonableworkflow tool. Theworkspace designerand feedback featuressets are uniquely strongamong SaaS CRMcompetitors Manages marketingcampaigns andautomates standardcampaign activities Provides multilingualand multichannelcustomer servicesolutionscommunication Templates forwriting personal andprofessional messages Sends personallyaddressed mass emails Use a shared webbased calendar Outlook two-waysynchronization Export and import datato Excel (or Word) Automatically createfollow up activities withcontact informationsolutionKey Features Account and premisemanagement Agreementmanagement Audit trail Billing management Call center optimization Credit management Customer acquisition Customer and partnerapplications Customer retention Equipment andinfrastructure Fraud management Order configuration andmanagement Pricing management Third-party and legacyIntegration Trouble ticket andservice requestmanagement upsellingand cross-selling Usage, billing, andservice detail provides documentation,product briefs, answersto faq’s and moreAccess todownloadablesTicket trackingLive chat with supportrepresentativesMobile supportCommunity buildingCustomer satisfactionmeasurementBusiness intelligence 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonVAI S2K EnterpriseSalesnetOmnipriseCRMSoffront ecrm.comwww.soffront.comwww.sugarcrm.com Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersWist Office Products,Sovereign Bank, ITSMSouth Central Bank,Boeing, Genzyme,Avis, H&R Block, Coca-Norscot, McClarin Plastics,Academy, Namasco,Kentucky Government,Minnesota Secretary ofCola Enterprise, AXA,Haier AmericaValley BakersOscarware IncState, SAICBDO SeidmanTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelVAI is available as an on-Salesnet is available as aOmnipriseCRM isSoffront is available asSugarCRM is available aspromise and SaaS solutionSaaS solutionavailable as an on-premisean on-premise or SaaSan on-premise and SaaSor SaaS solutionsolutionsolutionKey Features Sales automation helpsforecast better andmanage opportunitieseffectively Customer support helpsmanage customersupport tickets fromsubmission to resolution CRM portal opens thedoor to customers,employees and partnersfor ticket management,Key Features Opportunitymanagement Contact management Account management Forecasting Quotes and contracts Dashboards Multi-channelcampaigns Campaign wizard Email marketing Web-to-lead formsKey Features Sales analysis Financial management Warehouse management Purchasing Manufacturing software Forecasting Product quality tracking Work order processing MPS and MRPstreamlining Capacity requirementsplanningKey Features Adpat and createmodules andworkflows that optimizeorganization’s everydayprocesses Easy sync for MicrosoftOutlooks users Optimized for the riseof mobile Sort existing customersand qualified prospectswith user-friendly leadKey Features OmniDrive stores andbacks up files OmniLive creates avirtual private network toensure data security Custom report writer OmniSynch OmniAPI OmniGUI Opportunity tracking Tech services Organizational Shop floor management Warehouse managementsoftware Inventory management Automated receiving/pallet creation Order management Performance tracking Cycle and physicalcountingmanagement tools Executives andmarketing managerscan create easy-tomonitor campaigns andanalyze them Highly capableimport wizard makesthe importation andmigration of datacompletely painlessmanagement OmniScan User management 12 interchangeablemodulesEmployee permissions Data import Data export Omniprise Help Filter locking Location, division &department tracking Personal settings Company manager Server administration OmniToolbox OmnipriseCRMdashboard self-service, Q&A, anddocument managementProject managementensures service anddelivery excellenceMarketing automationEmployee supportBack office supportHelp desk softwareProject managementand defect trackingMobile CRMOutlook integrationQuickBooks integration Lead managementCase managementInbound emailKnowledgebaseSocial mediaEmail integrationOnline collaborationDocument sharingSales trendsCase reportsCustomer profiles 2013, Business-Software.com. All Rights Reserved. Reproduction Prohibited.
Top 40 CRM Software ComparisonBPMonlineClick HQWorkbooks CRMZoho CRMNimble Social .comwww.zoho.comwww.nimble.com Select CustomersSelect CustomersSelect CustomersSelect CustomersSelect CustomersZyXEL, Bayer, SpecTec,eRecruit Solutions, UnitedNorthdoor, CABA, Rawnet,JetHub, Anderson SalesSkyline Boston, SociaLink,Thuraya, Yandex,Brands, Rimes and Co,iomart, Taopix, CRCCAdvantage, ActionCoach,Viwo Inc.Lockheed MartinKata RocksAsia, EST MarketingMilagro Advisory GroupTechnology ModelTechnology ModelTechnology ModelTechnology ModelTechnology ModelBPMonline is available as
Amdocs Customer Interaction Manager www.amdocs.com Key Features Single, unified desktop call center solution Displays customer data and pre-built interaction topics during customer calls Reduces the number of agent actions needed to navigate through the program Trains agents in up-selling and cross-selling Track record of 98%
