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Section 3: ConfigurationOverviewFollow the appropriate steps for your edition of travel: Part 1: Professional and Standard Editions – Disable the Concur Template Part 2: Professional Edition – Configuration in Concur Travel– or –Part 2: Standard Edition – Configuration in Concur Travel Part 3: Professional and Standard Editions – Sabre Profiles ConfigurationRequirementsPart 1: Professional and Standard Editions – Disable the ConcurTemplateBefore enabling Sabre Profiles on a client's travel configuration page, disable theConcur Travel profile template – to ensure there is no conflict. If you do not disablethe Concur profile template, issues may arise. Refer to the FAQ section in this guide for more information about thissituation and the workaround.Disable the Concur Template To disable the Concur profile template:1. Click Administration Travel (on the sub-menu) Travel System Adminand access the desired client travel configuration.NOTE: Depending on your permissions, the page may appear immediatelyafter you click Administration or Travel.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.9

2. In the first section of the travel configuration page, locate Profile TemplateFile.3. In this field, select None.4. Save the configuration.Part 2: Professional Edition – Configuration in Concur Travel! IMPORTANT: These steps should only be completed after Sabre Profiles hasbeen enabled and properly configured in Sabre. Refer to the Sabre ProfilesMigration Checklist for more details on this process. To configure:1. Click Administration Travel (on the sub-menu) Travel SystemAdmin.NOTE: Depending on your permissions, the page may appear immediatelyafter you click Administration or Travel.2. In the Agency Setup section of the left menu, click View Travel Agencies.3. Locate the agency configuration for the site.4. In the Sabre TJR/Ticketing Configuration section, select (enable) theSabre Profiles Enabled check box and click Submit.10Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

5. A confirmation box will display to the admin to ensure Sabre Profiles wasintentionally enabled. Clicking OK saves the Agency configuration; clickingCancel returns the admin to the Agency configuration page to make changes:Once enabled, the option is greyed out (cannot be changed) on the AgencyConfiguration:Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.11

NOTE: Enabling Sabre Profiles in the Agency configuration behaves much likethe Sabre Web Services credentials, in that updating one Agencyconfiguration will automatically update any other Agencyconfigurations using the same Pseudo City Code (PCC).6. After Sabre Profiles has been enabled in the Agency configuration, associatedtravel configurations will display the new Sabre Profiles fields.Click Travel System Admin and then navigate to the Agency Informationsection (on the travel configuration page).7. Enter the Sabre Profiles Template ID. You no longer need Sabre to providethe Template ID; you can now retrieve this information directly from SabreProfiles. Refer to the Sabre Profiles Template Configuration section of this guidefor more details.NOTE: The Profile Template File dropdown is disabled (cannot be changed)when Sabre Profiles is enabled. This has been done to preventconfusion for the admin, since the profile template will no longer beused.8. Type in appropriate data element, or combination of data elements, if a namefield remark is required:12Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

Supported profile elements for name field remarks are: Employee ID Employee Position/Job Title Org Unit Cost Center Custom Profile Fields9. Specify the desired profile naming convention in the Sabre Profiles NameFormat field. Concur will use this when creating new traveler profiles in theSabre Profiles system. If a name format is not specified, the default listed inthe Quick Help will be used. For guidance on this field, refer to the Profile Name Formats appendixin this guide.10. Navigate to the GDS/Profile Synchronization section (on the travelconfiguration page) and ensure that the applicable settings are enabled:Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.13

!IMPORTANT: Do not remove the company profile name (STAR) or thecaret ( ) from the BAR field in the travel configuration. This informationis still needed when Concur has to manually build a profile during thebooking process (such as for a guest booking).11. If custom profile fields have been configured in Concur Travel, click CompanyAdmin Manage Custom Fields (left menu).12. On the User Fields tab, click the custom field(s) you want to send to SabreProfiles. Select (enable) the Send to Sabre Profiles check box and save.QuickHelp is available for this setting as well:!IMPORTANT: Concur will not send custom profile field data to SabreProfiles by default. You must enable the check box for each customprofile field that needs to be available in Sabre Profiles.13. If Org Units are used to determine the company-level profile, enter thecorresponding Sabre Profiles Template ID for each Org Unit:14Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

!IMPORTANT: Unique Template IDs are required in Sabre Profiles foreach Org Unit in order for Concur Travel to support multiple companylevel profiles.14. Once Template IDs have been specified for each Org Unit, update the SabreProfiles Template ID in the travel configuration with [ORG UNIT]:Part 2: Standard Edition – Configuration in Concur TravelIf a Standard travel configuration is associated to an Agency Configuration that hasSabre Profiles enabled (using steps 1-4 under the Professional Configurationsection), the same travel configuration fields listed in steps 5-8 in the ProfessionalConfiguration section will be available for completion in the Standard travelconfiguration.! IMPORTANT: These settings can be modified only by users with the appropriatepermissions and should only be changed if Sabre Profiles has been enabled withinSabre. Concur Standard customers will likely need to request these changes bemade by their TMC.Once the Agency and Travel configurations have been updated to show SabreProfiles is enabled, the custom profile fields configured under Standard TravelCustom Profile Fields setup step will display the Send to Sabre Profiles checkbox. The check box will be checked by default and will not be editable.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.15

Part 3: Professional and Standard Editions – Sabre ProfilesConfiguration RequirementsThe following items must be configured in the Sabre Profiles template as shown inorder for successful synchronization to occur between Concur Travel and SabreProfiles.! IMPORTANT: As a general rule for templates, only elements that map tomandatory Concur Travel profile fields should be marked as required (such asname fields) – most elements should be configured as optional. If you configureyour template to have required elements that are not mapped to mandatoryConcur fields, travelers will be unable to save their Concur Travel profile toSabre.Concur Source TemplateIn an effort to assist with migrations, Concur has worked with Sabre to build ageneric template that TMCs can request from Sabre that will cover the basic Concurto-Sabre Profiles integration requirements. TMCs can then work with Sabre to makeany necessary customizations. 16For more information about the Concur Source Template, refer to theappendix in this guide.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

Template Type and Profile AssociationsThe template type needed for integration with Concur is the TVL (Traveler) templatetype. This template type supports all of the profile fields on the traveler level.The Associated Profiles section of the TVL template should contain the Companylevel (CRP) and Agency-level (AGY) profiles that should be moved with the traveler'sprofile.Phone (9)Sabre Profiles Template Configuration: All elements must be optional. Phone Type must not be specified. If a travel agent needs to add a mobile phone number to a traveler's SabreProfile (instead of updating the Concur profile), Phone Type Mobile must beused. Phone Type Cell is not supported by Concur.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.17

Traveler-level Sabre Profile (edit view) phone fields:Address (5/)Sabre Profiles Template Configuration:18 All elements must be optional. Type must be Unknown – this is due to a known issue in Sabre Profiles. If youspecify Address type in the template today, mapping issues between Concurand Sabre will occur and address data will not synchronize correctly betweenthe two systems. Sabre is working to address this issue as soon as possible.Once resolved, Sabre will perform a batch update of all Sabre Profilestemplates to change the Unknown value to Business and Home, respectively.TMCs will then be able to customize the order of these addresses in thetemplate as needed. Only two addresses are supported. The first address displayed in thetraveler's Sabre Profile will be the business address and the second addresswill be the home address (although it will show as Unknown until previouslymentioned issue is resolved). Billing Address cannot be supported today, as there is no way to associate thebilling address to its form of payment (which could be problematic if multipleforms of payment exist in the profile). Delivery Address is not supported in Concur, so it is not a synchronized field.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

Traveler-level Sabre Profile (edit view) with two addresses:Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.19

Sabre Profiles Template ConfigurationSince the Sabre Profiles system uses structured data in lieu of formatted lines, TMCswill need to configure any non-standard formats in the Sabre Profiles Administrationmodule. The process is very similar to the Profile and PNR Finishing Templatesavailable in Concur Travel. The following is a high-level description of how toconfigure Advanced Sabre Formats, using unused tickets as the sample scenario.TEMPLATE CONFIGURATION To configure:1. In Sabre RedTM Workspace, navigate to Sabre Profiles:2. Click the Sabre Profiles Administration tab. Click Edit or DeleteTemplates. You should not need to create a template at this point, as oneshould be created as part of your managed migration from STARs to SabreProfiles.NOTE: If you do not see the Administration tab, your Sabre profile does nothave the proper role assigned for configuring Sabre Profiles. If youneed assistance with granting the appropriate role, please refer to theSabre Profiles product page in Agency eServices; click the Supporttab, and under Quick References, select Roles and Permissions.20Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

3. Find the template you want to edit, and click the Edit link.This is also the screen where you can retrieve your Template/Association ID:4. Navigate to the Air Preferences section:Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.21

5. You will need to add a discount for as many unused tickets as you want tocapture.In the Concur Travel profile template, you would designate a line count for asmany unused tickets as you want to capture; this is the same concept.Recommended best practice would be to add as many discounts as you haveline counts in your profile template.22 All elements must be optional. All fields should be activated (checked).Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

ADVANCED SABRE FORMATS To configure:1. After you have entered the desired number of placeholders (discounts) forunused tickets, click Continue. Navigate to the Advanced Sabre Formatssection of the template (note there is already one format configured in thisscreenshot).NOTE: You must configure one format per unused ticket. For example, 10unused tickets to capture 10 discounts set up in the Sabre Profilestemplate 10 Advanced Sabre Formats in the Sabre Profiles template.2. Click the Add New button:3. Configure the fields as specified: Specify the format name, such as Unused Ticket 1. Format Type must be Remarks (5) Choose the appropriate Optional Format Qualifier (Concur and Sabrerecommend using one of the Alpha Coded Remarks or the HistoricalRemark. The Format Preview box will populate with the qualifier, data elements,fixed text, etc., similar to how the Concur Travel Profile templatedisplayed lines.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.23

4. Configure any needed fixed text using the Add Fixed Text option.NOTE: The Add Fixed Text option supports hard coded text, Sabre-specificcharacters (like ‡ or ), and spaces.24Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.

5. Click the Add button for each piece of the format:6. To select a profile element as part of your format, choose Include ProfileField from the Format Builder dropdown.NOTE: When selecting profile elements for unused tickets, you must selectfrom the Airline Discount 1 elements for the first ticket/format,Airline Discount 2 for the second ticket/format, and so on.Travel: Sabre Profiles Travel Service GuideLast Revised: July 21, 2022 2004 - 2022 SAP Concur All rights reserved.25

7. Continue to add fixed text and profile fields until your line is complete.Continue through and save your changes.8. To ensure consistency and save time, you can copy the line

Sabre Profiles requires a smoking designation to be defined as part of a user's seat preference. Since the Concur profile does not support smoking preference data and the industry is moving away from smoking in planes, all seat preferences assume "nonsmoking."