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Counseling CenterStrategic Plan2014-2017STUDENT AFFAIRS AT ILLINOIS
Letter from the DirectorDear Colleagues:The Counseling Center is proud to playa role in Student Affairs’ goal to providethe best possible Illinois experience forthe students that we serve. To supportour students, we consistently askourselves how we can improve upon thetreatment we provide and the outreachprogramming we offer.1Emerging adulthood is a very exciting but often challengingtime for our students. Our mission statement guides how weapproach our interactions with our students as we work withthem to ensure they have the resources and tools they needto be their best psychologically, academically, and socially.It is a testament to the university and the division of StudentAffairs that we have so many like-minded individuals and unitsto collaborate with to ensure our students’ lives are enrichedfrom their time at Illinois.Our Strategic Plan for 2014-2017 highlights how we plan tocarry out Student Affairs’ larger goals within the CounselingCenter. For each goal, we have developed metrics that willallow us to determine our progress toward reaching our goals.Thank you to the Student Affairs Strategic Plan SteeringCommittee for providing a useful framework for setting ourgoals, and thanks to the Counseling Center staff who assistedin the development of our initiatives and carefully thoughtthrough our metrics for determining our success.Sincerely,Carla J. McCowanDirector
Mission and Vision2MissionThe Counseling Center is committed to providing a broadrange of high quality, innovative, and ethical servicesthat address the psychological, educational, social, anddevelopmental needs of University of Illinois at UrbanaChampaign students. We also actively contribute tothe campus’ broader academic mission by training anddeveloping students and professionals, helping build amulticultural learning community, and providing leadershipin forming collaborative partnerships among Student Affairs,Academic Affairs, the Graduate College, and AdministrativeAffairs units.VisionThe Counseling Center enhances the overall well-being ofstudents at the University of Illinois.
Areas of DistinctionThe Counseling Center at Illinois:3 Is a comprehensive unit within the Student Affairs divisionwith a full range of programs and services Is committed to diversity and social justice Values best practices and high-quality clinical servicesto improve the health and well-being of the campuscommunity Provides innovative and creative outreach and preventionservices to our student community Focuses on student services, learning, and developmentthrough our commitment to training and paraprofessionalprograms Is dedicated to fulfilling student needs by ensuringaccessibility and ease of obtaining services Supports and enhances the mission of the University andStudent Affairs Is dedicated to continued partnerships with academicunits Fosters transformative learning experiences, whilemaking a visible community impact Is deliberately committed to ensuring a healthy campuscommunity for students and staff
Guiding Principles1. We will continue to make strategic investments in the healthand well-being of students and the campus community.2. We will be responsible in our management of resources andemploy sustainable strategies.3. We will continue to collaborate and build intentionalrelationships with academic units, faculty, staff, and otherstakeholders to enhance our outreach programming andservices for students.4. We will maintain our culture of assessment to inform futuredecision making and continually improve our servicedelivery.5. We will embrace creativity, innovativeness and agility aswe respond to the mental health needs of our studentpopulation.6. We will engage students in active learning through ourtraining programs that prepare them to be future leaders.7. We will continue to embrace, engage, and empowercommunities to value diversity, social justice, and inclusion.8. We will build and cultivate both internal and externalrelationships.9. We will provide innovative and effective clinical servicesguided by best practices to the campus community.10. We will embrace an inclusive work environment and fosterstaff development.4
Goal I: Foster collaboration, discovery, &innovation5Counseling Center Initiatives:1.1Expand relationships with campus organizations andseek additional internal and external collaborativeacademic partnerships.a. Number of internal collaborative partnershipsb. Number of external collaborative partnerships1.2Enhance clinical practice and center-wide programs byutilizing strategic assessment to guide and directinnovative initiatives.a. Document and disseminate quantitative andqualitative evidence of the impact of clinical servicesb. Document and disseminate quantitative andqualitative evidence of the impact of outreach programs1.3Enhance professional development and culturalcompetency through the dissemination ofpsychoeducational information.a. Number of psychoeducation brochures published forinternal distributionb. Number of brochure materials translated each yearc. Number of attendees at diversity conference and corecompetency trainings hosted by the Counseling Center
6The Counseling Center prides itself on partnering with other units inStudent Affairs and across campus to foster innovation. During the2013-2014 academic year, several Counseling Center staff wererecognized for their collaboration efforts.
Goal II: Provide transformative learningexperiences7The Counseling Center strives to provide transformative learningexperiences with its training programs, Counseling CenterParaprofessional (CCP) Program, and INNER VOICES Social IssuesTheater. Pictured above are our 2013-2014 pre-doctoral interns.Below, CCPs engage in expressive arts therapy.
Counseling Center Initiatives:2.1Offer alternatives to traditional therapy such aspsychoeducational classes and outreach programs toenhance the student experience and increase well-being.a. Number of students served through integrative healthand wellness programmingb. Number of student attendees at outreach programmingevents2.2Create innovative and impactful strategies to assistwith student development and approaches to culturalcompetency including diversity, social justice, andinclusivity, especially through peer-to-peer efforts.a. Number of activities dedicated to cultural competencyand diversity initiativeb. Number of students participating in activities2.3Expand transformative and integrative learningexperiences.a. Number of students in training programsb. Number of student employment opportunitiesc. Learning outcomes of paraprofessional programs2.4Re-envision and enhance innovative outreachprogramming that promotes campus-wide wellness whileupholding values of diversity, social justice, andinclusivity.a. Number of events through the Inner Voices (IV) SocialIssues Theatre programb. Number students served through IV Social IssuesTheatrec. Number of students served through innovative alcoholand drug education programsd. Number of students served through the CounselingCenter Paraprofessional program8
Goal III: Make a significant & visible societal &community impactCounseling Center Initiatives:3.1Develop our paraprofessional students to be futureleaders and advocates for social justice.a. Number of professional clinical trainees forservice impactb. Number of students engaged in the Counseling CenterParaprofessional program and the INNER VOICES SocialIssues Theatre programc. Number of paraprofessional Tuesday @ 7 Workshopsand Workshops on Request (WOR)3.2Expand outreach and prevention programming to ensurecampus safety and effective crisis response.a. Number of students, faculty and staff trained inresponding to distressed and distressing studentsb. Number of students served through trauma responseevents3.3Demonstrate the impact and effectiveness of clinicalservices and outreach programming through empiricalevidence.a. Distribute data showing outcomes of clinical and grouppsychotherapy servicesb. Distribute data showing outcomes of peer-to-peerprogramming and outreach experiences3.4Integrate and fully utilize current technological systemsto increase awareness of services, assist with outreachservice delivery, disseminate self-help and wellnessinformation, and streamline documentation strategies.a. Number of visits to the website and social media pagesb. Number of social media followersc. Number of visits to and time spent watchingpsychoeducational videos9
Goal IV: Steward current resources & generateadditional resources for strategic investment10Counseling Center Initiatives:4.1Evaluate existing external facilities within the unit toaddress the needs of students and staff for flexible,responsive spaces.a. Number of external partnerships that provideinnovative ideas for using existing facilitiesb. Funding dedicated to support collaborativepartnerships4.2Explore technological opportunities to advance theCounseling Center programs and initiatives.a. Evidence of technology as a method for stewardinghuman and physical resourcesb. Document and disseminate quantitative andqualitative evidence of the effects of technology onservice delivery
Counseling CenterStudent Services Building610 East John StreetChampaign, IL 61820217-333-3704counselingcenter.illinois.edu
seek additional internal and external collaborative academic partnerships. a. Number of internal collaborative partnerships b. Number of external collaborative partnerships 1.2 Enhance clinical practice and center-wide programs by utilizing strategic assessment to guide and direct innovative initiatives. a.
