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Serious software for serious retailers. Retail Pro OverviewWelcome to Retail Pro - one of the most advancedand comprehensive retail management software solutionsavailable anywhere in the world.For more than 25 years Retail Pro has been growingright along with the retailers who thrive on our products inover 75 different countries. From savvy, growth orientedbusinesses to prestigious multinational enterprises, RetailPro is the solution-of-choice for some very good reasons.Our POS and Merchandising solutions drive businessgrowth like no other - Retail Pro is incredibly easy to useand configure. It's as simple as you want, or assophisticated as you need. It's scalable without any limits,impressing the world's most demanding retail brands.It operates in 19 different languages and currencies inover 45,000 locations.And - it's surprisingly affordable.More and more retailers every day are choosingnot to settle for limited, ordinary POS solutions whenthey can easily have Retail Pro. It's serious software forserious retailers.Come see for yourself.
Choosing a Retail SystemThe true goal of any retailer is to make the rightmerchandising decisions consistently by using accurateand timely data and thereby increasing overall salesrevenue volume and maximizing profit margins.Day-to-day profitability relies on results facilitated byyour retail system: Accurate buying Less inventory expense Loyal customers Repeat traffic Enhanced security Smooth POS and customer service Reduced paperwork And many othersThe retail system you choose should be widely provenand easy to learn and use. It should fit your merchandisemix and business approach. It should be well supportedby local professionals. It should be fairly priced andgenerate an excellent return on the investment. Itshould be robust and flexible enough to grow withyou indefinitely. Your retail system of choice shouldbe Retail Pro! A multi-tiered infrastructurethat provides the abilityof distributing componentsacross multiple machinesand operating systems(Windows , Linux, etc.). A truly open design for easyintegration with legacy systemsto maximize existing resources. An architecture that allows datato be continuously andconsistently in-sync withinventory and its history A statistics-rich wealth ofinformation available throughKey Performance Indicators (KPI) Low administration/maintenanceand easy installation to take theburden off your in-house IT staff. Superior ability to adapt to changingtechnology and stand the test of time.Retail Pro fully integrates withaccounting systems, merchandisingsystems, customer relationshipmanagement systems, ERP systems,business analytic and intelligencesystems, and virtually any otherenterprise business applicationthat you may be deploying.ESTABLISHED “BEST PRACTICES”RETAIL BUSINESS RULESIt is all about the architecture SOLID RETAIL INFRASTRUCTURERetail Pro is designed and built using a superiorarchitecture that delivers exceptional flexibility,maximum performance and unlimited scalability.The Retail Pro architecture features: The Oracle relational database that can virtuallyscale without limit as your retail business changesand grows.Retail Pro is built on an infrastructurewith an established and solid retail businesslogic services foundation. These are thefundamental business rules of transactionalretail logic that remain constant. Separatingthe logic from the interfaces and thedatabase allows the user to independentlymake changes and provides unmatchedfreedom from programming and customization.These objects are used to create thetransaction details related to sales, customers,etc. The presentation services layer that isfully customized and tailored to the retailer’sneeds sits on top of these business objects.The user interfaces can be tailored whereasthe business logic services remain the same.FLEXIBLE ANDEXTENSIBLE PLUG-INSIn the retail world, change is always evident. A POSretail solution needs to be flexible to cater to theseever-changing requirements whether related to newhardware or new software functionality. Retail Pro hasflexible and extensible plug-ins to cater to theserequirement changes locally or globally. Retail Proprovides the retailer with a wide array of auxiliary anduser-defined fields to cater for new data definitions.POWERFUL AND EXTENSIVETAILORING TOOLSRetail Pro provides you with powerful presentationservices tools to manage screens, pages within screens,field data definitions without the additional burden ofprogramming or customization. The PresentationServices provides the retailer the ability to createcompelling customer-facing screens to attract and retainconsumers regarding on-going promotional sale eventshappening in the store. These same tools can providefor “Hot-key” capabilities at the POS application with theREPORTS AND DOCUMENT MANAGERSRetail Pro is equipped with reports and documentmanagers to customize receipts, reports anddocuments available in the system. A report vieweris available to access more than 100 pre-definedreports. An unlimited number of filtering views toinclude parameters, charts and graphs for reportsand documents is available to the user without anyneed of additional programming or customizationinvolved. Reports can be viewed and saved on diskand sent to another location via email or scheduledfor automatic generation. The industry standardCrystal Reports Viewer and Reports Manager isembedded and comes standard with Retail Pro.Retail Pro builds on decades of experience as a world leader in retailing technology.Retail Pro can store and process vast amounts of data, covering the full scope of yourbusiness, from both internal and external sources, and provide fast, actionable insightsinto the way your stores, merchandise, employees and vendors are performing.ability of switching between front-end and back-officefunctionalities and vice-versa. Depending upon the typesof hardware implementations at the store, the samelook and feel of the menu screens for the POS canbe emulated onto other devices such as tablets andhandheld terminals. Thus, the store can minimize ontraining associates to move from one terminal deviceto another to serve their customers.
Fast, Accurate and SecurePoint of SaleUnder-rings, tag switching and simple clerical mistakesneedlessly eat away at your profits. Computerized pointof sale effectively reduces theft and human error, whileincreasing efficiency and speed.Knowing whether an item is moving well or slowly iscritical to a retailer’s profitability. Without the bestcomputerized inventory tracking systems in place willhinder your ability to respond to the ever-changingmarketplace. Retail Pro takes the guesswork out ofinventory management and puts you in control.Retail Pro safeguards and accelerates the checkout process.Restricted activities can be password controlled. Retail Procontinuously tracks and logs activity whenever a cashieropens the cash drawer, exits the POS module, or re-bootsthe system. The discount tracking capabilities helps controlprofit margins and identifies excessive or unnecessarydiscounts. Key sales productivity statistics such as items,discounts and profit per transaction or per time period areroutinely evaluated for each sales associate.Retail Pro can effectively manage the distribution ofmerchandise within the channels. The system canrecommend the optimized merchandise transfer optionsto effectively balance your stock. The auto-transferfeature can recommend logical redistributions ofinventory merchandise from any store or centralwarehouse based on your instructions.Retail Pro supports all types of transactions, includingspecial orders, layaways, gift registries and sales orderentry for mail order and catalog sales. Special orders canbe created for out-of-stock merchandise and can evenpropose a purchase order right at the point of sale.Retail Pro’s advanced X/Z-Out reporting includes statisticalanalysis and export options. For training purposes, the“practice mode” enables cashiers and associates todiscover how simple Retail Pro is without having to worryabout making mistakes.Inventory management takes into consideration whenspecific items need to be replenished, when to orderthese items, how much to order, as well as identifyingthe most effective supplier source for each itemper location.Inventory ManagementEffective management of inventory is at the heart of everysuccessful retail operation since it is the retailer's largest singlephysical asset. Ineffective inventory management can result tothe following: Too many of some products, resulting in poorturnover and profitability. Out-of-stocks of other products, resulting inback orders, lost sales and an overall decrease incustomer satisfaction and service. Uncertainty about the system’s on-hand quantitynot being in-sync with the store or warehouseresulting in poor customer service. Incorrect inventory valuations on financial reportsdue to inaccurate on-hand and stock information.With Retail Pro, the system is continuously andconsistently in-sync with its inventory and history soyou will never be out of step in making yourmerchandise decisions. The system logs and tracksmovement of the merchandise thereby reducing anypotential errors or confusion related to each item.Purchase Order ManagementMulti-subsidiary purchase orders can be created toallow you central control of purchasing themerchandise items and enable the retailer totake advantage of volume discounts applicable toIDEAL FOR SINGLE TO MULTI-STORE STORE CONFIGURATIONSRetail Pro is the ideal solution for multi-store companies, franchise operations, orany type of blended retail chain environment. Its Roll-Up Reporting capability isjust one of the reasons Retail Pro is used by thousands of complex multi-store,multi-channel operations around the world.those items. Each item has the ability ofcross-referencing vendor table information thatidentifies which specific vendors carry the item, theorder cost and lead time enabling the retailer tochoose the best vendor for a particular order.Retail Pro also contains powerful forecasting andreplenishment tools that automate much of thereplenishment process, reducing the chance ofout-of-stocks. For example, you can use the AutoMin/Max wizard to define Min/Max stock levels foritems based on a certain number of days of sale,and then, based on those levels, use the BestReplenishment wizard to generate the necessarypurchase orders when items reach a low level.The Best Replenishment wizard can also check ifother locations have a surplus and then generatethe necessary transfer documents, thus preventingunnecessary new orders.Retail Pro removes the receiving bottlenecks bysimplifying the receiving process. As merchandisearrives, the receiving process generates a voucherthat clearly displays all the information needed toeasily verify the shipment against the packing slip.Receiving merchandise with or without a purchaseorder is easily handled and processed.VENDOR MANAGEMENTRetail Pro is equipped with tools to managevendors and measure the company’s contactinformation, to include notation fields for vendor’sreturn policy and user-defined fields for storingcustom information. Vendors lead times are definedand tracked in the system with statistical informationavailable relative to their performance. Vendorpayment terms and corresponding trade discountsare also captured in the system.Customer ManagementRetail Pro tracks the movement of items to customers,revealing valuable information about the preferencesof your particular customers and how well the productsyou offer reflect those preferences. Seeing therelationships between product sales and customerprofiles can help you: Provide better customer service and increasecustomer satisfaction Generate strong sales revenues Discover, attract and retain new customers Cross sell/up sell products more effectively throughsuggestive selling of linked items or services Simplifies target marketing and enhances theselling processRetail Pro provides a fully contained customermanagement system for recording customer detailsand managing relationships with customers. Informationcaptured includes contact information, email and otherpreferred methods of contact. User-defined demographicfields can be defined within the system. Cross-referencesto discounts, tax regions, credit card information toinclude store credit and balances can alsobe maintained.Retail Pro incorporates each transaction into a customerhistory file, creating a complete purchase history for thatcustomer. The customer relationship managementfeatures of the system allow you to give your customersthe personal attention they deserve that builds uponcustomer loyalty.www.RetailPro.com
ADDITIONAL INTEGRATED TOOLSThe ever-changing needs and demands of consumers create a cutthroat competitive environment in which retailersstruggle to turn positive revenues and profits. Retailers need greater insight into their merchandise assortment andenterprise performance to empower better and more informed decisions. Retail Pro's affordable, integrated toolsprovide retailers a superior competitive advantage improving their company’s efficiencies and profitability.PlanningRetail Pro Planning delivers everything retailers need tocreate fast, accurate plans down to the store level. RetailPro Planning offers an integrated merchandise planningsystem that includes statistical forecasting, integratedbusiness intelligence and the scalability to meet yourneeds for store-level merchandise plans.With Retail Pro Planning, you can: Develop and implement optimal merchandiseplans down to the store level. Create better plans despite limited resources. Ensure consistent performance andincrease accountability.Payment SolutionsRetail Pro Payment Solutions is a fully integratedsystem that delivers the absolute best value inpayment card processing.The Payment Solutions system offers a large variety ofturn-key and custom solutions to meet most paymentprocessing needs including: Retail Pro Payment Manager - a full-featured,integrated payment processing module whichconnects Retail Pro directly to most leadingNorth American payment processors. Merchant Services - ultra competitive andfull-featured payment processing in partnershipwith RBS Lynk, a member of The Royal Bank ofScotland Group, one of the world’s leadingfinancial services companies. Equipment Services - unbeatable prices oncertified and preferred Retail Pro Ready PIN Pads andperipherals to help simplify and streamline yourpayment processing routine.Business IntelligenceRetail Pro Business Intelligence solutions for retail turninformation about customers, inventory merchandiseand store operations into knowledge that providesgreater insight into enterprise performance andempowers retailers to make better informed decisions,gain a leading-edge competitive advantage, strengtheningcustomer and vendor loyalty, and in the long turnimproving the company’s profitability.The Retail Pro Business Intelligence solution providesthe key to unlock the knowledge to: Access: The ability to access multiple data sources Analyze: The tools, utilities and applications neededto explore the data Share: The means to either “push” or “pull”information to store locations and vice-versa Inside or Outside the Enterprise: The ability toprovide extranets for customers, business partners,suppliers, etc.Enterprise Integration ManagerRetail Pro is equipped with a flexible and highlyconfigurable integration tool that facilitates the flow ofdata between Retail Pro and other applications. TheEnterprise Integration Manager enables you to pass thedesired data types, in the desired formats, from Retail Proto almost any other application. The Enterprise IntegrationManager (EIM) ensures that the data sent from Retail Proconforms to the specific data requirements of thetarget application.Globally LocalizedCentrally DeployableRetail Pro Operates in19 Different Languages,45,000 Stores and over75 Countries Worldwide.The interface manager is extremely flexible and allowsthe retailer to define the data transformation rules,consolidation rules, and output formats. This flexibilityenables retailers to integrate Retail Pro with a widevariety of applications.Serious software for serious retailers.
Why Retail Pro?WORLD CLASS INTUITIVE USER INTERFACERetail Pro provides the ultimate flexibility to meet yourbusiness needs, growing with you, the way you like to dobusiness. Unlike ordinary cookie-cutter solutions, Retail Proadapts to meet the needs of virtually any retail operation saving time, money and lost productivity with its ease of use.Even employee turnover becomes less of a hassle becauseRetail Pro is so easy to learn.A TOTAL RETAIL SOLUTION PACKAGEBecause Retail Pro is one integrated solution, the positiveimpact on your business can be tremendous. Benefitsinclude: improved revenue, profit, etc. With Retail Pro, you’llincrease sales productivity while reducing inventory carryingcosts, out-of-stocks, and the need for drastic markdownsdue to overbuying. You’ll develop loyal repeat customerswho are happy with their shopping experience, and comeback again and again.SOLID “BEST PRACTICES” RETAILBUSINESS LOGIC SERVICESRetail Pro is built on an infrastructure with an establishedand solid retail business logic services foundation.Separating the logic from the interfaces and thedatabase allows the user to independently makechanges and provides unmatched freedom fromprogramming and customization.EASILY ADAPTABLE INTERFACESA classic example of Retail Pro's unique and user-friendly graphic interface with a specific itemcaptured in image for easy reference. Here, retailers can view the details for items within theirinventory and make edits for any specific item without affecting other items in the style.Retail Pro's screens are unlimited in their volume of easily configured and tailored views, allbased on a retailer's individual preferences.SOLID RETAIL INFRASTRUCTUREAND UNLIMITED SCALABLE PLATFORMRetail Pro provides the scalability, stability and reliability youneed in a mission critical retail application systems. Runningon a powerful embedded Oracle database, Retail Proprovides a scalable and flexible solution that is cost-effective.The embedded database is self-maintained and requires lowadministration, so you won't need a fleet of IT in-house stafffor maintenance. or a separate budget to pay for it.The interface manager is extremely flexible and allowsthe retailer to define the data transformation rules,consolidation rules, and output formats. This flexibilityenables retailers to integrate Retail Pro with a widevariety of applications.PROVEN GLOBAL EXPERIENCE ANDLOCALIZED IN OVER 75 COUNTRIESProven experience and reliability is why Retail Pro continuesto be the leading retail management system through-outthe world. Retail Pro offers robust capability second to nonein point of sale, inventory management, store operations,merchandise planning and customer management. Foryears, Retail Pro has been the system of choice for leadingretailers worldwide who require built-in handling ofsophisticated multi-currency, local tax and multi-languagesituations. Tested, scalable, affordable and easy touse - Retail Pro is the intelligent solution for yourretail management needs.POWERFUL AND EXTENSIVETAILORING TOOLSRetail Pro provides you with powerful presentation servicestools to manage screens, pages within screens, field datadefinitions without the additional burden of programming orcustomization. This allows the retailer freedom in customizingand replicating screens and transactions to suit their needs.www.RetailPro.com
Retail Pro supports all types of transactions, including special orders, layaways, gift registries and sales order entry for mail order and catalog sales. Special orders can be created for out-of-stock merchandise and can even propose a purchase order right at the point of sale. Retail Pro's advanced X/Z-Out reporting includes statistical
