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INFORMATION FOR NEWINTERNATIONALCUSTOMERS
INFORMATION FOR NEWINTERNATIONALCUSTOMERSAt TNT we very much appreciateyou as one of our newestinternational customers.GENERAL Useful InformationExpressDelivery before close of business on thenext or earliest possible business dayConsignments can weigh from 250g up to 500kg (individualpiece weight up to 30kg). Book online via myTNT atwww.tnt.com.au or over the phone on 13 11 50To assist in making your day to day dealings with TNT as efficient and effectiveas possible, the TNT team have compiled this booklet which provides youwith information and handy hints regarding TNT’s service offering.EconomyExpressEconomical day-definite delivery for lessurgent itemsConsignments can weigh up to 7,000kg (palletised). Bookonline via myTNT at www.tnt.com.au or over thephone on 13 11 50To kick this off, listed below are some ofTNT Australia’s key contact details:Air FreightFor the shipping of large, heavy or unusualshipments including Dangerous Goods. No restrictions on size or weight Customised to meet specific deliveryneeds, ranging from medical suppliesto Dangerous Goods (for moreinformation regarding the classes ofDangerous Goods shipped by TNT andpaperwork requirements, please visitwww.tnt.com.au)Suitable for oversized and awkward freight. Quotes andbookings can be made via TNT’s dedicated InternationalServices Centre (ISC): 1300 868 146 orisc.au@tnt.comTNT Australia’s website: www.tnt.com.auInvoice queries: 1300 139 600 or AUinvoice queries@tnt.com.auIT Helpdesk:1300 851 131International Services Centre (Air and Sea Freight quotes): 1300 868 146 or isc.au@tnt.comCustomer Service: 13 11 50YOUR TNT ACCOUNT MANAGER:
1PACKING YOUR CONSIGNMENTTo make sure your consignment is delivered in perfect condition, pleasekeep to the following guidelines when packing your shipments. Make sure that the outer packaging is rigid and madeof tear resistant material Check the weight specification of the packaging and donot exceed this limit Place a 5cm layer of bubble wrap or shredded paperon the bottom of your package to stop movementduring transit. Delicate and heavier items will requireadditional care When packing multiple pieces wrap items separately Fasten boxes securely with packing tape Use fragile stickers on packages that require extra care5STEPS AND HANDY HINTS ON SENDING ANINTERNATIONALSHIPMENT WITHTNT EXPRESSPlease note: As per TNT’s standard terms andconditions of carriage, appropriate packing of aconsignment is ultimately the duty and responsibilityof the senderTips and common mistakes to avoid: Breakages: We find that many consignments whichbreak during transit are due to the box not beingstrong enough to hold the contents it contains. Themost common example of this is shipments coming infrom Asia containing nuts and bolts Specialized items: Another area where mistakes arecommon relate to time critical consignments such asblood samples or other biological tests, which are notplaced in the correct specialized clear bio hazardsatchels. This then results in the shipment being delayedas it will be required to be repacked into the correcttransportable packaging. In some cases the shipment isrequired to be sent back to the customer for re-packing. Did you know that TNT offers customers arange of specialised Healthcare packaging, designed toensure the express distribution, safe handling andpriority treatment of sensitive freight? TNT staff canadvise you what specialized packaging is available, thecosts and provide you with an order form Dangerous Goods: Our operations teams also oftenfind that Dangerous Goods stickers are not placed onthe boxes where required. This will also cause delays.Our staff are always able to offer insights into whatis deemed to be a Dangerous Good and how it shouldbe packed and labeled. Information is also posted onthe TNT website at www.tnt.com.au Actual vs Volumetric Weight: It is important that yourconsignment is appropriately packed as consignmentsare charged based on the actual or the volumetric(dimensional) weight, whichever is greater. As a tipthe following is how volumetric weight is calculated forinternational consignments:Length (cm) x Width (cm) x Height (cm) / 5000HWL
2LABELING YOUR CONSIGNMENTPlease take note of the following labeling guidelines to preventtransit delays. The address label or consignment note should containboth the recipient’s and sender’s addresses, includingpostcodes, contact names and telephone numbers Make sure address labels are clearly visible on allpieces. Consignment notes are to be completed andplaced inside a transparent document pouch which isthen attached on the top surface, allowing barcodes tobe easily scanned and read by TNT employees Write the consignment note number and recipient’saddress on each package in case the paperworkbecomes detached during transit When sending multiple items on a single consignmentnote, please number each piece. For example, box 1 of5, 2 of 5, etc All packages must be addressed to a physical locationas TNT does not deliver to post office boxesTips and common mistakes to avoid: Old labels: Very often we find that customers do notremove old labels from their packaging, sticking a newlabel on top of many old labels. New technologyhas been implemented by TNT to allow for clean, fastand efficient shipping. However, the scanners used forthe automated scanning can not differentiate betweenwhat is the right or the wrong label on a parcel andwill simply scan the closest label - whether it’s an oldlabel or a new label. We have had many instanceswhere the automated sortation system has scannedthe wrong label and registered the incorrect pick upaddress or the wrong location for delivery. This canresult in a shipment going missing and therefore delays.The easiest tip to avoid delays is to remove all oldlabels from your consignments before shipping Label placement: It is important to ensure that yourlabels are placed on a flat surface of your consignment.The label should be smooth with no bubbles orcreases and not placed on a ‘weak spot’ where it cantear or crease (for example across the opening of abox) or where it can be partially covered Dangerous Goods: Our operations teams also oftenfind that Dangerous Goods stickers are not placedon the boxes where required. This will also causedelays in delivery. Our staff are always able to offerinsights into what is deemed to be a Dangerous Goodand how it should be packed and labeled. Informationis also posted on the TNT website at www.tnt.com.au
3Preparing your paperworkWhen sending consignments internationally, an international consignmentnote is required. For non-document consignments a commercial invoiceor customs declaration form is also required.When preparing paperwork, and in particular the CustomsDeclaration / Commercial Invoice, it is essential to: Offer a clear description of the goods (please note that‘gift’ or ‘samples’ does not describe what a product is itonly describes the reason for shipping) Provide the country of origin Indicate the correct unit and total values Supply Harmonisation Codes for the goods beingshipped as various Customs Authorities throughoutthe world will hold up shipments that omit this in thepaperwork. For a list of Harmonisation Codes pleasevisit the Australian Bureau of Statistics website (www.abs.gov.au ), click through to the ‘Statistics’ section anddo a search on AHECC (Australian HarmonisedExport Commodity Classification). There will be anoption to download a list Place the original consignment note and two copies,and the completed commercial invoice or customsdeclaration and one copy inside a transparentdocument pouch then attach it to the flat surface ofthe packageTips and common mistakes to avoid: Ensuring you have attached the required numberof copies: When using the TNT electronic systems, it isimportant that the correct number of copies areprinted and attached to consignments Clear writing is a must: With manual consignment,notes, if the legibility of the paperwork that is providedis poor, then errors can be made in translating this intothe TNT systems. Clear writing is essential. Also, as thecustomer keeps the top copy and TNT receives thecarbon copies it is essential that customers use a penand not a pencil to complete their paperwork and thatthey apply enough pressure on the page to ensure theinformation carries through to the carbon copy pages Complete details: Another common cause of deliverydelays occurs when customers do not provide fulland complete address details. A contact name is alwaysrequired Accurate weights and dimensions: The weights anddimensions indicated on the consignment paperworkshould always be as accurate as possible. Discrepanciesresult in delays Service selection: It is important that the correctservice is selected on your paperwork. The wrongselection can result in issues with the billing of yourconsignment Correct consignment note: Ensure you use aninternational consignment note for your internationalfreight and a domestic consignment note for yourdomestic freight. While this seems like an obviouspoint to note, it is actually one of the most commonmistakes made by customers Attach all required paperwork: All requiredpaperwork must be supplied. Not attaching allnecessary paperwork will result in delays Be precise: Descriptions and details must be preciseand correct. For instance, an item should not bedescribed as ‘parts’ if it is a ‘shock absorber’
Preparing your paperwork22 Full name & address (including postcode) of sender.No PO Box addresses33 Full name & address (including postcode) of receiver.44 Dangerous Goods declaration must be made forevery consignment. If yes, a separate ShippersDeclaration must be provided by the Sender oncompany letterhead 10 The dimensions of the item(s) in centimetres55 Sender’s signature & date of collection to agree toTNT’s terms & conditions GE 507 603 640 WW 6 3 4 8 910 5 7 P1All the above details must be completed by the Customer before the driver prints theirname and adds the date of pick-up. Additionally, all international non-document pick-upsrequire a customs declaration or commercial invoice to be available, not inside the package.2 88 Number of pieces. This must match the number of99 The weight of the item(s) in grams/kilograms 77 Description of goodspieces available for collection 300218P1 Also include delivery address if different from receiveraddress. No PO Box addressesin the appropriate box. Different rates apply for eachservice. If no box is marked, TNT’s Express service andrates will be applied. Where the dimensions andweight exceed Express service limitations, theshipment will travel on the Economy Express service 1 the freight6 Service required is to be indicated by placing a cross 11 Account number of the party to be charged for Accurate consignment note completion is critical to TNT meetingcustomer requirements when delivering their freight. The customershould ensure that the following mandatory fields are correctlycompleted on the consignment note. 3
31Preparing your paperworkProviding a complete and correct Customs Declaration is not onlya regulatory requirement it is critical to allow for the most efficientcustoms process.11 Insert company letterhead8 State (if Australia) or Country of manufacture2 Full Sender (Collection) Company Name &9 Value per item in AUDAddress including a complete Contact Name &Contact Phone Number3 Full Receiver Company Name & Address includinga complete Contact Name & Contact PhoneNumber.4 Australian Business Number (ABN)5 Total number of items within each category6 A Specific Description of Contents categorised byType - Generic descriptors are not acceptable; thatis: “Pens” NOT “Stationery”, “Shock Absorbers”NOT “Parts”; “Woollen Jacket” NOT “Clothing”,“Camera” NOT “Personal Effects”7 HS Tariff Code(s). The HS Tariff Code is a mandatoryrequirement for Non-Document shipments. This isa statutory requirement by Australian Customs. If yourequire further information please spx10 Total value of all items within each category in AUD11 Insurance value12 DDU DDPDDP (Deliver Duties Paid) - cost of clearanceduties and taxes will be reverted to the Australianshippers TNT account numberDDU (Deliver Duties Unpaid) - cost of clearanceduties and taxes will be charged to the receiver (asper TNT’s standard Terms and Conditions, if thereceiver is not willing to pay then payment will defaultback to the sender)13 Freight Consignment NumberINSERT COMPANY LETTERHEADCustoms Declaration2Sender DetailsCompany Name:Company Address:4Company ABN:Country:Sender ContactName:Telephone:Email:Delivery AddressQty5If different from receiverFull & ClearDescriptionCountry:Receiver ContactName:Telephone:Email:Delivery ContactName:Telephone:HS Tariff Code63Receiver DetailsCompany Name:Address:If different from receiverCountry ofManufacturerUnit Value897Total Weight in Kg:TotalValue10Sub TotalInsurancePremiumValueIs this shipment:CurrencyDDU or DDP11(if applicable)12Freight(please circle)ChargesTotalValuePLEASE NOTE THAT IT IS VERY IMPORTANT TO PROVIDE CUSTOMS WITH A MONEY VALUE. THEY WILL NOTACCEPT ‘NO COMMERCIAL VALUE’ OR ‘NIL’ AS A VALUE13Consignment #:Number of Packages:14 Reason for sending; eg, “Sales Promotion”,“Commercial Sample”, “Gift”Reason for Sending:15 Full Printed Name of ConsignorIf sending Foodstuffs to the USA, a Prior Notification Number is required. PNN:16 Signature of ConsignorShipper Name:1415Shipper Signature:16Date:I HAVE ATTACHED THE ORIGINAL AND THREE COPIES OF THIS CUSTOMS DECLARATION, AS WELLAS ALL RELEVANT EXPORT DOCUMENTATION TO THE CONSIGNMENT NOTE(PLEASE TICK BOX)Customs Declaration Form April 2012
4Booking your collectionEXPORTINGTo arrange a collection for exporting, TNT customershave two options, simply make a booking online atwww.tnt.com.au or call our Customer Service teamon 13 11 50.You will need to provide the following information whenbooking your collection: Your name, telephone and account numberYour collection addressThe number of consignments you are sendingThe total weight of your consignmentThe destination of your consignmentThe content and value of your consignmentThe service you wish to useWhat time your consignment will be ready for collectionWhat time your business closes Transit time requirements: Utilising the “CalculateTransit Time” feature on the TNT website will ensurethat customers transit time expectations are aligned withproduct and service specifications Physical addresses only: Be aware that TNT does notdeliver to PO Boxes and so a physical address needs tobe provided on the consignment note and whenbooking a collectionIMPORTINGTo arrange a pick up from an overseas location, TNTcustomers can: Contact TNT via the Express Imports (myTNT) onlinebooking tool at www.tnt.com.au Email the request to AUTNTXLB@tnt.com.au Call our Customer Service team on 13 11 50Tips and common mistakes to avoid: Third party collections: When customers phoneto book a pick up from someone other than thecaller (referred to as a 3rd party collection) delays canbe experienced due to the freight not being ready forcollection when the driver arrives at the collectionaddress. Customers need to ensure the availability of thefreight and the details of the shipment (delivery addressand paperwork) at the pick up point before phoning tobook such a collectionThe completion of a Cross Location Booking form willbe required. This form provides TNT with all the detailsnecessary to effect a pick up in another country. Oncethe completed form is received from the customer,TNT in Australia will contact TNT in the origin countryand instruct them to do the required pick up and sendthe shipment to the customer in Australia. On pick up,the TNT team in the sending country will advise theCustomer Service team in Australia of the consignmentnote number to enable tracking.DocumentsmaxWidthWidth Recording your Reference Number: A big tip whenbooking a collection is to record the booking referencenumber and keep it on file. This will allow for easy followup should a need ariseAcross the page is an example of the Cross LocationBooking (XLB) form and the information required to effectsuch a pick up.Width(02) 8304 809904/11/131.2
5TRACKING YOUR CONSIGNMENTTo track your consignment throughout its journey you will require yourconsignment note or reference number. Tracking can be done online atwww.tnt.com.au or by calling Customer Service on 13 11 50.For a quick and easy estimate of transit times for yourTNT Express delivery there is a transit times applicationfor international destinations on our website. Simply visitwww.tnt.com.au and click on ‘Check a Transit Time’ underthe ‘Customer - How to’ heading.By utilising the “Calculate Transit Time” feature on theTNT website you will ensure that your transit timeexpectations are aligned with your product and servicerequirements.Tips and common mistakes to avoid: Transit times: These will vary if there is a public holidayor weekend between the collection and delivery dates.TNT will deliver on weekends and public holidays. Thisservice may attract a surcharge Consignment size and weight: Due to the capacityof certain aircraft, the size & weight of yourconsignment may vary the expected delivery date/time Dangerous Goods: Estimated transit times may notapply to the carriage of Dangerous Goods
Tips and common mistakes to avoid: Transit times: These will vary if there is a public holiday or weekendbetween the collection and delivery dates. TNT will deliver on weekendsand public holidays. This service may attract a surcharge Consignment size and weight: Due to the capacity of certain aircraft,the size & weight of your consignment may vary the expected deliverydate / time Dangerous Goods: Estimated transit times may not apply to the carriageof dangerous goodsREPORTINGFUNCTIONALITY Reporting functionalityIn order to provide customerswith complete visibility and control ofIn orderto provide customerswith completevisibilityand control of their shipping, TNTtheir shipping, TNT has releaseda reportingfunctionvia themyTNThas released a reporting function via the myTNT electronic system.electronic system.International ‘How to’ BookletWhat does myTNT reporting offer? myTNT reporting offers a dashboard and full visibilityof all shipping on an account number (from Expressto Economy) in a detailed view - including Airfreight in asimpler formatInternational ‘How to’ Booklet Daily proactive reporting can be set up for shippers oflargeWhatdoesvolumesmyTNT reporting offer?myTNT reporting offers a dashboard and full visibility of all shipping on an The umber for(fromallExpressto Economy)in a detailedview - includingAirfreightin a insimplerformatis updated every four hoursexceptionandtransit, Daily proactive reporting can be set up for shippers of large volumes The mainscreenisalldividedseveralwithandfiltersThe lateststatus forshipments,intoincludingshipmentstabsin exceptionin transit, isupdated every four hoursbelowtomainallownavigationto withpre-defined Thescreeneasyis dividedinto several tabsfilters below to reportsallow easynavigation to pre-defined reports Filterscan be set / selected to personalise screens Filters can be set / selected to personalise screensWhat does myTNT reporting offer? myTNT reporting offers a dashboard and full visibility of all shipping on anaccount number (from Express to Economy) in a detailed view - includingAirfreight in a simpler format Daily proactive reporting can be set up for shippers of large volumes The latest status for all shipments, including shipments in exception and in transit, isupdated every four hours The main screen is divided into several tabs with filters below to allow easynavigation to pre-defined reports Filters can be set / selected to personalise screens Detailed information regarding consignments that are ’To Be Delivered’, In Transit’and ’Exceptions’Tracking of shipments in real time via tnt.com is a click awayInformation for the top 10 countries shipped to, based on Filters which are selectedThe option to view search results or download results into Excel, PDF or CSVHow to Guide for International content Sep13.docPage 11 of 17 Detailed information regarding consignments that are ’To Be Delivered’, In Transit’ Detailedinformation regarding consignments that areand ’Exceptions’Trackingof shipmentsreal time viatnt.comis a click away’To xceptions’for the top 10 countries shipped to, based on Filters which are selected Trackingof shipmentsrealor timeviaresultswww.tnt.com.auis The optionto view searchinresultsdownloadinto Excel, PDF or CSVa click away Information for the top 10 countries shipped to, basedon Filters which are selected The option to view search results or download resultsinto Excel, PDF or CSVHow to Guide for International content Sep13.docPage 12 of 17
ORDERINGCONSUMABLESTNT offers a suite of ‘self-serve’ functions via our website that aim to befast, efficient and intuitive. Ultimately, we aim to assist in making your dayas positive, as stress-free and as effective as possible.All TNT consumables, such as CIT labels, consignmentnotes, labels, satchels and cartons etc can be ordereddirectly online - via our website umables.aspxThere is a simple-to-follow online form to fill out and oncethis is completed and lodged you will receive delivery ofyour order within three business days. Once completed,you can save your details for the next time you need tomake an order.A maximum of one order per product is permitted eachday and each product also has a maximum order limit.To make an order visit www.tnt.com.au and click on‘Customer Stationery and Consumables’ under the ‘HelpfulLinks’ heading.Tips and common mistakes to avoid: To view the daily quantity limit for each product, useyour mouse to hover over the quantity field and you willsee the product’s limit The most common mistake made by customers whenordering consumables is providing a PO Box address.TNT Drivers can only deliver orders to a physicaladdress Please be sure to select a valid Australia Post suburb asTNT can only deliver to such addresses Please include your Full Contact Name as thisinformation is used for delivery purposes
ARRANGINGA RE-DELIVERYONLINEFrom time to time TNT tries to deliver a parcel only tofind that no-one is at the designated address to receivethe parcel. In such cases, we leave a ‘Sorry we missed you’card and ask you to contact us to arrange a re-delivery. Thefastest and most efficient way to arrange this re-delivery isonline via the TNT website. Simply go to www.tnt.com.auand click on ‘Arrange a Re-delivery’ under the ‘Customer How to’ heading.The options available for re-delivery are: Collect from my local TNT depotRe-deliver to original addressPlease leave in my absenceDelivery to an alternative addressCollect from a ParcelPoint location convenient for youTips and common mistakes to avoid: Make sure you have the card that the TNT driver left foryou to complete the details required for this online form If you select the re-delivery options: ‘Re-deliver tooriginal address’ or ‘Delivery to an alternative address’,please ensure that someone is present at the addressspecified to accept the deliveryPAYING YOURTNT INVOICESIn order to provide our customers with complete flexibilityand choice, TNT offers customers a number of invoicepayment options. These include: Pay by credit card - TNT accepts Visa, Mastercard andAmerican Express only. A Payment Processing Feeapplies, reflecting bank fees charged to TNT for cardpayments. The rate is available on the TNT website atwww.tnt.com.au. Payment via credit card can be doneonline via the TNT website or by calling the TNTtelephone payment service on 1300 041 858 Pay Electronically from your bank account.You can payyour invoice by EFT as follows:Bank Account name: TNT Express DirectDeposit AccountBSB Number: 062-000Bank Account Number: 1009-4799Bank: Commonwealth Bank of AustraliaBranch: 45 Martin Place, Sydney, 2000Lodgement reference appears on page 2 of our invoice,and is your account number with TNT. To ensureaccurate and prompt allocation of your payment, pleasefax or email your remittance to us, as follows:Fax: 02 8304 8310Email: eftbanking@tnt.com.au Pay by Direct Debit - Payments can be made from yourcheque, savings, or credit card (Visa or Mastercard)account. For more information, please call us on1300 139 600 or simply complete the application formavailable on the TNT website and return via email toAUTNTBanking@tnt.com.au Pay by American Express Recurring Billing Service Payments can be made automatically from yourAmerican Express card. For more information, please callTNT on 1300 139 600 or simply complete theapplication form available on the TNT website andreturn via email to AUTNTBanking@tnt.com.au Pay using BPay - TNT accepts payments made usingBPay.You can receive, view and pay your TNT invoicesusing internet banking.Your financial institution can assistyou with more information. The BPay View RegistrationNumber, Biller Code and BPay Reference are all printedon page 2 of our invoice eInvoicing - eInvoicing is designed to make receivinginvoices and managing the invoice process moreconvenient, efficient and flexible. Once registered foreInvoicing you can securely login to view and downloadyour weekly invoices via TNT’s website
INVOICE OR INCOTERM DESCRIPTIONSCodeShort NameUseful InformationCFRCost & Freight(sometimesreferred to as CNF)Seller must pay the costs and freight to bring the goods to the port of destination. However,risk is transferred to the buyer once the goods have crossed the ship’s rail. Maritime transportonly and Insurance for the goods is NOT included. Insurance is at the cost of the buyerCIFCost, Insurance &FreightExactly the same as CFR except that the seller must in addition procure and pay forinsurance for the buyer. Maritime transport onlyDDPDelivered DutyPaidThis term means that the seller pays for all transportation costs and bears all risk until the goodshave been delivered and pays the duty. Also used interchangeably with the term “Free Domicile”.The most comprehensive term for the buyer. In most of the importing countries, taxes suchas (but not limited to) VAT and excises should not be considered prepaid being handled as a“refundable” tax. Therefore VAT and excises usually are not representing a direct cost for theimporter since they will be recovered against the sales on the local (domestic) marketFOBFree On BoardThe seller must load the goods on board the ship nominated by the buyer, cost and risk beingdivided at ship’s rail. The seller must clear the goods for export. Maritime transport
International Services Centre (Air and Sea Freight quotes): 1300 868 146 or isc.au@tnt.com Customer Service: 13 11 50 At TNT we very much appreciate you as one of our newest international customers. To kick this off, listed below are some of TNT Australia's key contact details: INTERNATIONALINFORMATION FOR NEW INTERNATIONALGENERAL INFORMATION
