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Comfort LineCool Times . . . Hot NewsINSIDEAnswers toQuestionsAbout R-22Refrigerant. . . .2Training is Key tothe Quality ofBenson’sTechnicians . . .3Our NewOperating SystemMeans BetterCustomerService . . . . . . . .4Our MaintenancePlans EnsureYear-Round,Worry-FreeComfort . . . . .5CreativeCooking . . . . . . .6Fall 2016Hello Friends,always, we strive to offer and maintainelcome to fall in beautifulthe very best service experience. OurTallahassee and our wonderfulgoal is to ensure you are more thansurrounding communities.satisfied, and earn a referral to friends,Many times I have written aboutfamily, and neighbors that you arehow fast a year goes by and how life inhappy to provide.general often flashes before our eyesBENSON’S isand out of ournot perfect. Just likememory before wethe Olympiccan share orathletes, we arecomment on it.human. But IWhileSet Your Clocks guarantee you onwatching theBack on Sunday the occasions whenOlympics thiswe’re not perfectsummer, I noticedNov. 6, 2016we will alwaysthe fast pace ofmake it right.change and howThankyouforyourbusiness,records are broken. Records sometimescompliments, and referrals. And thankonly lasted one day before a new oneyou for your constructive criticism andwas recorded. This type of high-speedideas on how we can better serve youchange makes its mark throughout ourand all of our BENSON’S Family.lives. New ideas, concepts, products,Think of yourselves as our Olympicand machinery are introduced,improved, and implemented every day – coaches, and know that your inputmakes us all better.and sometimes every minute. We allHave a great fall,realize and are made aware that not allof this change is good, right, ornecessary, but it still happens andrequires our brains to analyze it, processit, and determine if it fits inour lives.BENSON’S constantly researchesproducts, changes, andprotocols that willincrease the comfortand well-being ofyou, our readers. AsWDon’t Forget toFall BackBenson

Answers to Your Questions About R-22 RefrigerantIn October 2014, the EPA announced its final phasedownschedule of R-22. This is taking place over the course ofsix years.Lately I’ve been hearing fromhomeowners who have questions aboutR-22 refrigerant prices. Why is it soexpensive? Should I complete the repairquoted with R-22? What are my options?Here is some information to help enlightenour customers on the history and future ofthis refrigerant.The 2014 EPA decision called for immediate drop from 51million pounds allowed in 2014 to 22 million pounds in2015, 18 million pounds in 2016, 13 million pounds in2017, 9 million pounds in 2018, and 4 million pounds in2019. No new or imported R-22 will be allowed in theUnited States on or after Jan. 1, 2020.C. Daniel BoyetteDirector of RetailOperationsR-22 refrigerant was used widely from themid-1950s until 2005. In fact, R-22 was the“go-to” refrigerant for all HVAC manufacturers. However,it is being phased out by the Environmental ProtectionAgency (EPA).You can still buy R-22, right? Yes, but steady demandcoupled with shortened supply has caused prices toskyrocket from 15 per pound a few years ago to 65 perpound and more today. Annual allowances have decreasedfaster than the market demand for R-22, which has servedto deplete inventory across the entire air conditioningsupply chain. Service demands for R-22 in the U.S. are stillestimated to be in the tens of millions of pounds per year.By 2020, the market prices for what supply is left willcause prices to be painful and many R-22 users will need totransition to an ozone-safe alternative.What’s the problem? The problem with R-22 is that itcontains chlorofluorocarbons (CFCs) that, when releasedinto the atmosphere, contribute to the depletion of theozone layer. Therefore the EPA decided to phase out R-22.In its place, R-410A refrigerant, which has a different,more environmentally-friendly chemical makeup than R22, has become the industry standard. R-410A refrigeranthas been in use since 2001 in new equipment, has nophaseout schedule, is more environmentally friendly thanR-22, and costs 75 percent less than R-22.Staying ahead of the phaseout is our solution to ourcustomers to avoid the volatility of the pricing of R-22 foryour servicing needs.How long will R-22 be around? The Montreal Protocol,an international environmental agreement, mandates anannual reduction of R-22 production and a completephaseout by 2020 to help protect the ozone layer.Who needs to be concerned? Everyone with an R-22system! Call us to talk about your system.– DanielAnnouncing BENSON’S Unit is NowUp To 1,000Instant Rebate onAmana Equipment!Single Speed/ High Efficiency 350Instant REBATEMulti Speed Inverter 1000Instant REBATE2-Speed Systems 750Instant REBATEThrough October 31, 2016Consumer invoice must be dated on or before October 31, 2016New BENSON Warranties are: 10 year Parts 10 Year Labor Lifetime Unit Replacement Lifetime Compressor*Complete warranty details available at www.amana.com. To receive the Lifetime Warranty, online registration must be completed within 60 days of installation. Online registration is not required in California or Quebec.BENSON’S ComfortLinePage 2Fall 2016

Training is Key to the Quality of Benson’s TechniciansENSON’S customers know they cancount on us for quality service, andpart of the reason for that is our techniciantraining program.Bthey gain extensive advanced mechanical techniques as wellas extensive knowledge of working with refrigerants –including the opportunity to become certified in handlingrefrigerants and working on HVAC equipment. Uponcompletion of this training, the individuals make a transitionfrom the maintenance department into the servicediagnostic department. They are then dispatched from theirresidences to perform diagnostics and service repairs.We currently have more than half a dozentechnicians who joined us with noprevious HVAC experience. When hiredAthey Crawfordon, new technicians begin our in-houseService Managertraining program through which theyacquire the education to complete maintenance service onan HVAC system. Typically within a 90-day period, thesetechnicians are assigned to a maintenance service vehicleand began completing the maintenances on their own. Butthey’re never alone: The field supervisor within themaintenance department is their direct line of support withtechnical information and mentoring.With the knowledge that they have gained and ongoingassistance from the diagnostic field supervisor, theseindividuals not only provide first-class service to you, ourcustomers, they also are earning a good living in an excitingand interesting field.This program has not only proven to be a success forBenson’s Heating & Air Conditioning’s service department,but also for our employees and their families. We’re veryproud to make such positive contributions to the Tallahasseecommunity.Within an 18- to 24-month period, the technicians whoshow interest in furthering their careers within the HVACtrade attend a week-long training class. Through this class– AtheyBENSON’S Current Commercial Projects. . . . . . . . . . . . . . . . . . . . . . . . OwnerAltha K-8 School . . . . . . . . . . . Allstate Southland Joint VentureHermitage Center Chiller C/ODeerlake Middle School . . . . . . . . . . . . . . . . . Advon ConstructionMontford Middle School . . . . . . . . . . . . . . . . . . . PSBI ContractingDEP Air Handler Repair . . . . . . . . . . . . . . . Childers ConstructionPlaza Tower Fitness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CD WilliamsDixie Plantation Main House RenovationRadiology Associates Scan Room. . . . . ChildersConst. . . . . . . BartonConstruction. . . . . . . . . . . . Sperry& AssociatesFAMU DRS Building #300 . . . . . . . . . . . . . . . . . . . . . . . . . . . FAMURuediger Elementary SchoolFederal Public Defenders OfficeSchool Of Arts And Sciences Addition. . . . . Ajax Construction. . . . . . . . . . . . . . Newspace.InfoFlorida Senate Chamber Renovation . . . . Allstate ConstructionTMH 4B South Nuclear Medicine. . . . . ChildersConstructionFSU Ruby Diamond Renovation . . . . . . . . . . . . . . . . . . . . . SiemensWesley Foundation . . . . . . . . . . . . . . . . . . . . Southland ContractingUp To 1,000Instant Rebateon Benson’s SystemThrough October 31, 2016BENSON’S ComfortLinePage 3Fall 2016

Service Titan:Our New Operating System MeansBetter Customer ServiceOn June 1 BENSON’S Heating & Airlaunched a new operating system providedby Service Titan. This new investment willsignificantly improve your experience whenyou contact Benson’s for any HVACservices you may need.The new features include an e-mailed bioand photograph of the technician who willbe respondingto your servicecall. You canrest easyknowing exactlywho will beshowing up atyour residencebefore they arrive. Service Titan alsoenables our technicians to provide you witha detailed description and checklist of theservices provided, e-mailed instantly to youdirectly from our mobile application.Our GPS system is fully integrated intoService Titan so our dispatchers canmonitor our technicians’ schedules in realtime and keep you, our customers, updatedin a timely manner. This system also showswhich technician is closest to your locationto provide a more timely response andreduce the need for technicians to driveacross town to respond to calls.If you’re in the market for a new system,Service Titan enables our comfort advisorsto provide you with a free estimate,showing you multiple options ranging fromour basic units to our highest SEER-ratedunits, depending on your preferences. Youcan view the products directly from ouradvisors’ tablet computers and request ane-mailed copy instantly, to give you time todiscuss your options with your spouse.Once you decide which option is bestsuited for your needs, we will build yoursystem and schedule an installation date.We can accept any payment typeelectronically, including cash, check, creditcards, and financing options accepteddirectly from the mobile application.In addition, you can also expect updates toService Titan in the future that will furtherenhance its capabilities for yourconvenience. These will include textmessage reminders for scheduledappointments 24 hours in advance, theability to schedule online, and permitmanagement for new installations. ServiceTitan is a web-based application soregardless of the weather, we will beavailable 24 / 7 for your heating andcooling needs.At BENSON’S, we are always looking forbetter ways to serve you and provide thebest service experience in the HVACindustry. Service Titan is just the latestexample of this commitment!“Mr. Green, I didn’twant this day to go bywithout me writing tothank you for Josh,Loren, the youngladies who answer thephone - the wholecompany. I am one ofyour biggest fans, andwhen I have theopportunity to do so, Ialways recommendBenson’s to friends,family and associates.”Win a FreeDinner forTwo fromBENSON’SReturn your customerresponse card or visitour website and entercomments about yourexperience doing businesswith us and you might wina free dinner.We believe strongly inseeking out customerfeedback. Every responsecard we receive, andcomments posted on ourwebsite, are automaticallyentered into a drawing fora 100 gift card.Thank you for takingthe time to let us knowwhat you think of us!Congratulations to OurMost Recent Winner:Scott HuntBENSON’S ComfortLinePage 4Fall 2016