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SaskTel eBill Analyzer User GuideDefinitionsThe Master HierarchyUser access privileges are based on the Master hierarchy. Your administrative user mustset up the Master hierarchy by creating nodes and assigning accounts and services. Theadministrative user then assigns each user to a branch of the Master hierarchy. A usercan view statements and reports for that branch only. If a user is given access to the topnode of the hierarchy, the user will be able to view statements and reports on the entirehierarchy as well as any other public hierarchies.Any public hierarchy can be set to be the Master hierarchy. If you select a new Masterhierarchy, all users who are not assigned to the top node of the original Master hierarchywill become unassigned and will lose their access rights within the application. Theseusers must be reassigned to the nodes of the new Master hierarchy.If a user is not assigned to a branch on the Master hierarchy, the user will be unable touse the application.The Active HierarchyThe active hierarchy is used when you view cost allocation, summary, and detail reports.Any changes to nodes, and account and service assignments will only affect the activehierarchy. If you want to make changes to another hierarchy, you must first select it asthe active hierarchy before modifying it.By default, the Master hierarchy is set as the active hierarchy. The administrative useror user assigned to the top node of the Master hierarchy can easily change whichhierarchy is the active hierarchy at any time. Also, if you create a new hierarchy, itbecomes the active hierarchy. The active hierarchy you have chosen remains active untilyou log out. The next time you log in, the Master hierarchy will be set as the activehierarchy.Public and Private HierarchiesA hierarchy can be designated as public or private. Public hierarchies can be accessed byany user in your company who has access to the top node of the Master Hierarchy.Private hierarchies can be seen only by you. They can be changed to public hierarchiesat any time, but once a hierarchy is made public it cannot be changed back to private.Page 52 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5.5a.Logging into eBillAnalyzer as an Administrator:Welcome to eBill Analyzer Screen1. Enter User name and password2. Click Login1.2.Page 53 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5b.Logging in the first time:The first time logging in, you will be prompted to change your password:3. Enter the old password.4. Enter a new password and confirm. Passwords must be a minimum of 8characters.5. Click Save changes3.4.5.Page 54 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6. Enter a Challenge question and answer. This will be used for forgotten passwordsand resets.7. Click Save changes5.6.Page 55 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5c.Login Home Page1. To go directly into eBillAnalyzer, click Enter.2. To manage your profile or sub users profiles, click Change your password ormanage your profile.2.1.Page 56 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5d.Managing Profiles1. Click on the organization you wish to manage.1.Page 57 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5di.Enable or Disable User Access RightsThis grants sub users access to the eBillAnalyzer application. Before sub users can viewthe data within the application, access rights to the hierarchies within eBillAnalyzer mustbe granted for each sub user. See section three Managing Users step by step forinstructions on how to grant sub users access to the data.This also allows administrators to suspend or grant access to sub users whose username& passwords have been suspended due to three unsuccessful attempts at logging intothe application.1. Click on My tasks2. Under User Management click on Enable or Disable user access rights.1.2.Page 58 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide3. Choose your search criteria from the drop down boxes provided. Click Search4. If you would like to add more search criteria, click Add More. Click Search5. Or if you would like to see all of your users, click Search3.4.5.Page 59 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6. Place a check on the box beside the users you would like to enable access toeBillAnalyzer. This just allows them to log into the application. You will also needto grant them access to view a hierarchy within eBillAnalyzer before they will seeany data (see section three Managing Users step by step).7. Click Enable Users.6.7.Page 60 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5dii. Reset User PasswordThis area is used to reset sub user passwords.1. Click on Reset user passwords1.Page 61 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide2. Choose your search criteria from the drop down boxes provided. Click Search3. If you would like to add more search criteria, click Add More. Click Search4. Or if you would like to see all of your users, click Search2.3.4.Page 62 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5. Click on the user you wish to update.5.Page 63 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6. Enter a New password and confirm. New passwords must be a minimum of 8characters.7. Click Submit6.7.Page 64 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5diii. Modify User ProfilesThis area is to modify sub user contact information and challenge questions.1. Click on Modify user profiles1.Page 65 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide2. Choose your search criteria from the drop down boxes provided. Click Search3. If you would like to add more search criteria, click Add More. Click Search4. Or if you would like to see all of your users, click Search2.3.4.Page 66 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5. Click on the user you wish to modify5.Page 67 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6. Make the modifications to input fields.7. Click Submit6.7.Page 68 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5div. View User ProfilesTo view contact information, group membership and administrative roles ofeach sub user:1. Click on View user profiles1.Page 69 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide2. Choose your search criteria from the drop down boxes provided. Click Search3. If you would like to add more search criteria, click Add More. Click Search4. Or if you would like to see all of your users, click Search2.3.4.Page 70 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5. Click on the user you wish to modify5.Page 71 of 106 SaskTel Restricted

SaskTel eBill Analyzer User GuideMember Profile Information:Page 72 of 106 SaskTel Restricted

SaskTel eBill Analyzer User GuideGroup Membership information:Page 73 of 106 SaskTel Restricted

SaskTel eBill Analyzer User GuideLocal Administrative Roles information:Page 74 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5e.My Profile5ei. To change the administrator’s password1. Click on My profile2. Click on Change my password1.2.Page 75 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide3. Enter a new password and confirm.4. Click on Submit3.4.Page 76 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5eii. Modify my ProfileTo update the Administrator’s contact information and challenge questions.1. Click on My profile2. Click on Modify my profile1.2.Page 77 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide3. Make the modifications to input fields.4. Click Submit3.4.Page 78 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide5f.Logging Out1. Click on Logout. This will take you to SaskTel.com.31.Page 79 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6.Welcome to eBill Analyzer Screen6a.Logging into eBill Analyzer as a Basic User:1. Enter User name and password2. Click Login1.2.Page 80 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6b.The first time logging in:You will prompted to change your password:3. Enter the old password.4. Then enter a new password and confirm. New passwords must be a minimum of 8characters.5. Click Save Changes3.4.5.Page 81 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6. Enter a Challenge question and answer. This will be used for forgotten passwordsand resets.7. Click Save Changes6.7.Page 82 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6c.Login Home Page1. To go directly into eBillAnalyzer, click Enter.2. To manage your profile, click Change your password or manage your profile.2.1.Page 83 of 106 SaskTel Restricted

SaskTel eBill Analyzer User GuideManaging Profiles1. Click on the organization you wish to manage.1.Page 84 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6d.My Tasks1. Click on My tasks2. Click on eBillAnalyzer to enter the site.1.2.Page 85 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6e.My Profile6ei. Change Password1. Click on My profile2. Click on Change my password1.2.Page 86 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide3. Enter your old password.4. Enter a new password and confirm. New passwords must be a minimum of 8characters.5. Click Submit3.4.5.Page 87 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6eii. Modify my Profile1. Click on My profile2. Click on Modify my profile1.2.Page 88 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide3. Make the modifications to input fields.4. Click Submit3.4.Page 89 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide6f.Logging Out1. Click on Logout. This will take you to SaskTel.com.31.\Page 90 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7a.Report Type: SaskTel Account SummaryField NameDescriptionAccount NumberBilling DatePrevious BalancePaymentsAdjustmentsBalance ForwardLate PaymentsService RentalEquipment RentalAdditional Chargesand CreditsSpecial SaskTelServicesDirectory AdvertisingLong DistanceAccount number unique to each bill. (CAN)Billing date.Total amount of last month's bill.Total payments processed since last month’s invoice.Total adjustments affecting the previous balance.Amount owing before current month's new charges.Late payment charges on overdue balancesMonthly recurring charges for rental of network and/or features.Monthly recurring charges for rental of equipment.Additional charges and credits (ie: Equipment Purchases, ServiceConnection Charges).Special SaskTel services (ie: Internet, WAN, *69, Talkmail,Sask911)Monthly directory advertising amount.All long distance or Toll free service charges applicable to theaccountCharges for directory assistanceTotal of all new charges to the account before taxesDirectory AssistanceCurrent ChargesBefore TaxesGSTPSTTotal CurrentChargesAmount DueCheck DigitSuffixAccount CodeBilling Name1Billing Name2Billing AddressBilling CityBilling ProvinceTotal Goods & Services TaxTotal Provincial Sales TaxTotal new charges not previously billed including taxesCurrent amount owing including balance forward and totalcurrent chargesDigit associated with the account number and used for paymentprocessingCode used for payment processingCode used for payment processingFirst line of customer billing nameSecond line of customer billing name (if applicable)Street address for mailing billCity name for mailing billProvince name for mailing billPage 91 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7b.Report Type: SaskTel Data PacField NameAccountDivisionBill ServiceNetworkNUIBilling AddressBilling CityAddressCityServiceO/P codesRev Call CodeOut Dial CodeTax indCallsResetHold TimeBillable KSKS type (*1)KS rateNUI ChargeConnect ChargeHold ChargeUsage ChargeDiscount PercentDiscountGSTPSTTotal AmountDescriptionAccount number unique to each bill.DivisionService for which the calls have been billedNetworkNetwork User IdentificationAddress to which the calls have been billed.City to which the calls have been billedSecond addressSecond cityOther servicesOff peak codesReverse call codesOut dial codesTax indicatorNumber of callsNumber of resetsBilled hold time.Billable kilo segmentKilo segment type codeKilo segment rateNUI chargeConnect chargeHold chargeUsage chargeDiscount percentDiscount amountFederal TaxProvincial TaxTotal charge ( calculated value )(*1) * non priority, non standard throughout classand/or packet sizeP priority callZ priority call, non standard throughout classand/or packet sizePage 92 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7c.Report Type: SaskTel Directory AdvertisingField NameDescriptionAccountNumber BilledPlacePagesAmountTax Ind.Billing Name1Billing Name2Account number unique to each bill.Service number to which the charges are appliedDirectory advertising locationWhite, Yellow or Blue page advertisingAmount billed for each directory listingTax indicatorFirst line of customer billing nameSecond line of customer billing name (if applicable)Page 93 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7d.Report Type: SaskTel Directory AssistanceField NameDescriptionAccountNumber BilledDateTimeNumber RequestedAccount number unique to each bill.Service number that charges apply toDate when number was requestedTime when number was requestedTelephone number requested within Saskatchewan, or Area Coderequested within Canada or U.S.A.Province, State or Country requestedAmount billed for each number requested or callcompletedCodeTax indicatorFirst line of customer billing nameSecond line of customer billing name (if applicable)Alternate carrierPlaceAmountCodeTax Ind.Billing Name1Billing Name2Alt CarrierPage 94 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7e.Report Type: SaskTel Services & EquipmentField NameDescriptionAccountNumber BilledCircuitUSOCQuantityUnit CostTotal CostTax Ind.USOC DescriptionS EInformationService AddressService LocationBilling Name1Billing Name2Account number unique to each bill.Service number that charges apply toCircuit numberEquipment type identification codeQuantity of equipmentCost per unit excluding taxesTotal monthly recurring charges excluding taxesTax indicatorDescription of equipment codeService or equipment codeAdditional informationActual addressActual locationFirst line of customer billing nameSecond line of customer billing name (if applicable)Page 95 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7f.Report Type: SaskTel Inbound Details (Toll Free)Field NameDescriptionAccountNumber BilledLD Plan Code (*1)DateStart TimeOrig. CityOrig. ProvinceOrig. CountryOrig. NumberDurationAmountAccount number unique to each bill.Service number that charges apply toLong distance plan codeDate when calls were madeConnect time of callOriginating city of the callOriginating province of the callOriginating country of the callOriginating numberLength of call in minutesAmount after all message based discounts, account leveldiscounts are not reflected in this amountCall completion indicatorE indicates toll free emergency route service was used for thiscallCall prompterR indicates toll free courtesy response service was used for thiscallI indicates toll free caller ID service was used for this callFirst line of customer billing nameSecond line of customer billing name (if applicable)Comp Ind.Emergency RouteCall PrompterCourtesy ResponseCaller IDBilling Name1Billing Name2(*1) 06 Business savings Toll Free07 Toll Free Service08 Toll Free09 Toll Free Gold12 Direct Savings Toll Free26 Toll Free Business One RateNC Call not completedPage 96 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7g.Report Type: SaskTel Inbound Discount SummaryField NameDescriptionAccountLD Plan Code (*1)ChargeSubscr. FeeTime of Day SavingPlan SavingTotal SavingDisc. %Disc ChargeGSTPSTAccount number unique to each bill.Long distance plan codeSub total before discountSubscription fee or minimum chargeTime of day savingsToll plan discount applied on total eligible toll amountTotal savingsDiscount percentageTotal amount after discountingGST on total toll amount after discountingProvincial tax applicable to the disc charge(*1) 06 Business savings Toll Free07 Toll Free Service08 Toll Free09 Toll Free Gold12 Direct Savings Toll Free26 Toll Free Business One RateNC Call not completedPage 97 of 106 SaskTel Restricted

SaskTel eBill Analyzer User Guide7h.Report Type: SaskTel Managed LD SolutionsField NameDescriptionAccountAggregation DateAccount number unique to each bill.Date on which calls are aggregated to determine applicablediscountDate when call was madeTime when call was madeCity from where the call originatedProvince from where the call originatedCountry from where the call originatedNumber from where the call originated.City where the call terminatedProvince where the call terminatedCountry where the call terminatedNumber where the call terminated ( includes overseas overflowdigits )Billed minutesActual duration in minutes (MM:SS)Amount charged for the call before any volume discountsVolume discount prorated per callThe number to which the call is charged. For a calling card, thisis the calling card number. For remote access, it is the 1 800numbers. For a direct dial, this field will contain the originatingtelephone number.

SaskTel eBill Analyzer User Guide Page 41 of 106 SaskTel Restricted 4. Hierarchies step by step help Introduction All of the below information is provided within the eBill Analyzer Online Help. Each section of the Online Help in regards to Hierarchies, Tree Builder and Nodes provides