WIXLIB

vvLS Replica Replicator Agent ServiceLS Response Group ServicevvvLS Routing Data Sync AgentLS Script-Only ApplicationsLS ServervvLS Software Update ServiceLS Translation ServicevLS UserPin ServicevvLS User ReplicatorLS User ServicesvLS Web Components ServervLS Web Conferencing Edge ServervLS Audio/Video Authentication ServerPerformance MonitoringGathers performance attributes in the following areas, providing situations where appropriate:6vInstant MessagingvIM ConferencingvIM MCU State and PerformancevIM CCCP ProcessingvAudio Video OperationsvAudio Video MCU State and PerformancevAudio Video CCCP ProcessingvvWeb ConferencingWeb MCU State and PerformancevWeb CCCP ProcessingvUser Services Endpoint CachevUser Services HTTPS TransportvUser Services Conference ControlvUser Services Conference Control NotificationvUser Services MCU Allocation LatencyvUser Services Pool Conference StatisticsvUser Services DBStorevSIP NetworkingvSIP PeersvSIP ProtocolsvSIPEPS TransactionsvvServerQMS AgentvQMS Media Quality LocationsvQMS Media Quality Audio Video MCUvCDR Service DB OperationsvCDR Service ReadvCDR Service WritevMSMQ OperationsvArchiving Service DB OperationsMicrosoft Lync Server agent Installation and Configuration Guide

vvArchiving Service ReadArchiving Service WritevvvCWA Directory SearchCWA AuthenticationCWA SecurityvvCWA User SessionsMedia PlanningvMedia PrivatevvLync Web RelayAddress Book File DownloadvAddress Book Web QueryvThrottling and AuthenticationvOCS2k7 RolesvOCS2k7R2 RolesvLync Server RolesActionsProvides actions to start and stop the following OCS services:vIM Conferencing ServicevWeb Conferencing ServicevAudio/Video Conferencing ServicevFront-End ServicevApplication Sharing ServicevvOCS Application Host ServiceOCS Conferencing Announcement ServicevOCS Conferencing Attendant ServicevOCS Monitoring Agent ServicevOCS Outside Voice Control ServicevOCS Response Group ServicevOCS Telephony Conferencing ServicevOCS Archiving ServicevOCS Call Detail Recording ServicevOCS QoE Monitoring ServicevOCS Audio/Video Authentication ServicevOCS Audio/Video Edge ServicevOCS Web Conferencing Edge ServicevLync Server Audio Test ServicevvLync Server File Transfer Agent ServiceLync Server Master Replicator Agent ServicevLync Server Replica Replicator Agent ServicevLync Server Web Conferencing Compatibility ServicevLync Server Call Park ServicevLync Server Response Group ServicevLync Server Mediation ServicevLync Server Bandwidth Policy Service (Authentication)vLync Server Bandwidth Policy Service (Core)Chapter 1. Overview of the agent7

vvLync Server Audio/Video Authentication ServiceLync Server Audio/Video Edge ServicevLync Server Web Conferencing Edge ServiceReportingProvides a history enablement file that enables the ability to generate reports for all attributescollected.New in this releaseFor version 6.3.1.10 of the Microsoft Lync Server agent, the following enhancements have been madesince version 6.3.1, including the fix packs:v New attribute groups:– Call Quality Distribution– Failed User Count– Failure Summary– FrontEnd Connectivity Details– QoEMetrics Server Summary– Server Failure Count– Top 5 Active Users– Usage Summaryv New or changed workspaces:– Audio Video Calls Quality Statistics– Server Usage Statisticsv New or changed views:– Call Quality Distribution– Failure Summary– FrontEnd Connectivity Details– QoEMetrics Call Summary– Server Failure Count– Top 5 Active Users– Usage Summaryv Agent configuration enhancements:– Added the Lync Monitoring Role SQL Configuration tab to provide support for monitoring theLync monitoring role.– In the configuration panel, renamed the Configuration for SQL Authentication tab to SQLConfiguration for Lync Topology.Components of the IBM Tivoli Monitoring environmentAfter you install and set up the Microsoft Lync Server agent, you have an environment that contains theclient, server, and monitoring agent implementation for Tivoli Monitoring.This Tivoli Monitoring environment contains the following components:Tivoli Enterprise Portal clientThe portal has a user interface based on Java for viewing and monitoring your enterprise.Tivoli Enterprise Portal ServerThe portal server is placed between the client and the Tivoli Enterprise Monitoring Server and8Microsoft Lync Server agent Installation and Configuration Guide

enables retrieval, manipulation, and analysis of data from the monitoring agents. The TivoliEnterprise Portal Server is the central repository for all user data.Tivoli Enterprise Monitoring ServerThe monitoring server acts as a collection and control point for alerts received from themonitoring agents, and collects their performance and availability data. The Tivoli EnterpriseMonitoring Server is also a repository for historical data.Tivoli Enterprise Monitoring Agent, Microsoft Lync Server agentThis monitoring agent collects data and distributes the data to the Tivoli Enterprise MonitoringServer, Tivoli Enterprise Portal Server, Tivoli Enterprise Portal, Tivoli Data Warehouse, and TivoliIntegrated Portal.IBM Tivoli Netcool/OMNIbusTivoli Netcool/OMNIbus is an optional component and the recommended event managementcomponent. The Netcool/OMNIbus software is a service level management (SLM) system thatdelivers real-time, centralized monitoring of complex networks and IT domain events. Eventinformation is tracked in a high-performance, in-memory database and presented to specific usersthrough individually configurable filters and views. The software includes automation functionsthat you can use to perform intelligent processing on managed events. You can use this softwareto forward events for Tivoli Monitoring situations to Tivoli Netcool/OMNIbus.IBM Tivoli Enterprise Console The Tivoli Enterprise Console is an optional component that acts as a central collection point forevents from various sources, including events from other Tivoli software applications, Tivolipartner applications, custom applications, network management platforms, and relationaldatabase systems. You can view these events through the Tivoli Enterprise Portal (by using theevent viewer), and you can forward events from Tivoli Monitoring situations to the TivoliEnterprise Console component. If you do not already use Tivoli Enterprise Console and need anevent management component, you can choose to use IBM Tivoli Netcool/OMNIbus.IBM Tivoli Common ReportingTivoli Common Reporting is a separately installable feature available to users of Tivoli softwarethat provides a consistent approach to generating and customizing reports. Some individualproducts provide reports that are designed for use with Tivoli Common Reporting and have aconsistent look and feel.IBM Tivoli Application Dependency Discovery Manager (TADDM)TADDM delivers automated discovery and configuration tracking capabilities to build applicationmaps that provide real-time visibility into application complexity.IBM Tivoli Business Service ManagerThe Tivoli Business Service Manager component delivers real-time information to help yourespond to alerts effectively based on business requirements. Optionally, you can use thiscomponent to meet service-level agreements (SLAs). Use the Tivoli Business Service Managertools to help build a service model that you can integrate with Tivoli Netcool/OMNIbus alerts oroptionally integrate with data from an SQL data source. Optional components provide access todata from other IBM Tivoli applications such as Tivoli Monitoring and TADDM.Tivoli Integrated PortalTivoli Integrated Portal helps the interaction and secure passing of data between Tivoli productsthrough a common portal. Within the same dashboard view, you can launch from one applicationto another and research different aspects of your managed enterprise. This component is installedautomatically with the first Tivoli product that uses the Tivoli Integrated Portal framework.Subsequent products can install updated versions of Tivoli Integrated Portal. After version 2.2,this component is replaced by the Dashboard Application Services Hub.Chapter 1. Overview of the agent9

Agent Management ServicesYou can use IBM Tivoli Monitoring Agent Management Services to manage the Microsoft Lync Serveragent.Agent Management Services is available for the following IBM Tivoli Monitoring OS agents: Windows,Linux, and UNIX. The services are designed to keep the Microsoft Lync Server agent available, and toprovide information about the status of the product to the Tivoli Enterprise Portal. For more informationabout Agent Management Services, see "Agent Management Services" in the IBM Tivoli MonitoringAdministrator's Guide. IBM Tivoli Monitoring V6.2.2, Fix Pack 2 or later provides support for AgentManagement Services.User interface optionsInstallation of the base IBM Tivoli Monitoring software and other integrated applications providesvarious interfaces that you can use to work with your resources and data.The following interfaces are available:Tivoli Enterprise Portal user interfaceYou can run the Tivoli Enterprise Portal as a desktop application or a browser application. Theclient interface is a graphical user interface (GUI) based on Java on a Windows or Linuxworkstation. The browser application is automatically installed with the Tivoli Enterprise PortalServer. The desktop application is installed by using the Tivoli Monitoring installation media orwith a Java Web Start application. To start the Tivoli Enterprise Portal browser client in yourInternet browser, enter the URL for a specific Tivoli Enterprise Portal browser client installed onyour Web server.Command-line interfaceYou can use Tivoli Monitoring commands to manage the Tivoli Monitoring components and theirconfiguration. You can also run commands at the Tivoli Enterprise Console event server or theTivoli Netcool/OMNIbus ObjectServer to configure event synchronization for enterprisesituations.Manage Tivoli Enterprise Monitoring Services windowYou can use the window for the Manage Tivoli Enterprise Monitoring Services utility to configurethe agent and start Tivoli services not designated to start automatically.IBM Tivoli Netcool/OMNIbus event listYou can use the Netcool/OMNIbus event list to monitor and manage events. An event is createdwhen the Netcool/OMNIbus ObjectServer receives an event, alert, message, or data item. Eachevent is made up of columns (or fields) of information that are displayed in a row in theObjectServer alerts.status table. The Tivoli Netcool/OMNIbus web GUI is also a web-basedapplication that processes network events from one or more data sources and presents the eventdata in various graphical formats.IBM Tivoli Enterprise ConsoleYou can use the Tivoli Enterprise Console to help ensure the optimal availability of an IT servicefor an organization. The Tivoli Enterprise Console is an event management application thatintegrates system, network, database, and application management. If you do not already useTivoli Enterprise Console and need an event management component, you can choose to useTivoli Netcool/OMNIbus.IBM Tivoli Common ReportingUse the Tivoli Common Reporting web user interface for specifying report parameters and otherreport properties, generating formatted reports, scheduling reports, and viewing reports. Thisuser interface is based on the Tivoli Integrated Portal.10Microsoft Lync Server agent Installation and Configuration Guide

IBM Tivoli Application Dependency Discovery ManagerThe Discovery Management Console is the TADDM client user interface for managingdiscoveries.IBM Tivoli Business Service ManagerThe Tivoli Business Service Manager console provides a graphical user interface that you can useto logically link services and business requirements within the service model. The service modelprovides an operator with a second-by-second view of how an enterprise is performing at anymoment in time or how the enterprise performed over a time period.Data sourcesMonitoring agents collect data from specific data sources.The Microsoft Lync Server agent collects data from the following sources:PerfmonUse the Windows Performance Monitor, or Perfmon, to view various system and applicationperformance metrics for collection and use by management applications. You typically viewsystem metrics on a Windows system through the 'perfmon' application.AvailabilityUse the agent to monitor availability of the application and related components in the followingways:v Monitor the status of the processes.v Monitor the Windows services used by the application.ScriptsThe agent uses application-specific commands and interfaces to gather metrics.Windows Event LogThe agent collects Windows Event Log entries related to the monitored resource and forwardsthem to IBM Tivoli Monitoring.Table 1. Mechanisms used to gather attributesAttribute groupCollection sourceAvailabilityOperating SystemPerformance Object StatusAgentEvent LogNT Event LogInstant MessagingFilterIM ConferencingFilterIM MCU State and PerformanceFilterIM CCCP ProcessingFilterAudio Video OperationsFilterAudio Video MCU State and PerformanceFilterAudio Video CCCP ProcessingFilterWeb ConferencingFilterWeb MCU State and PerformanceFilterWeb CCCP ProcessingFilterUser Services Endpoint CacheFilterUser Services HTTPS TransportFilterUser Services Conference ControlFilterChapter 1. Overview of the agent11

Table 1. Mechanisms used to gather attributes (continued)Attribute groupCollection sourceUser Services Conference Control NotificationFilterUser Services MCU Allocation LatencyFilterUser Services Pool Conference StatisticsFilterUser Services DBStoreFilterSIP NetworkingFilterSIP PeersFilterSIP ProtocolsFilterSIPEPS TransactionsFilterMSMQ OperationsFilterArchiving Service DB OperationsFilterArchiving Service ReadFilterArchiving Service WriteFilterCDR Service DB OperationsFilterCDR Service ReadFilterCDR Service WriteFilterLync TopologyCDPQoEMetrics Server SumaryCDPCall Quality DistributionCDPSynthetic CommandsScriptLync ConfigurationCDPServer Failure CountCDPFailed User CountCDPUsage SummaryCDPFailure SummaryCDPFrontEnd Connectivity DetailsCDPTop 5 Active UsersCDPX INTERNAL Archiving Service DB Operations OCSPerfmonX INTERNAL Archiving Service DB Operations LyncPerfmonX INTERNAL Archiving Service Read OCSPerfmonX INTERNAL Archiving Service Read LyncPerfmonX INTERNAL Archiving Service Write OCSPerfmonX INTERNAL Archiving Service Write LyncPerfmonX INTERNAL CDR Service DB Operations OCSPerfmonX INTERNAL CDR Service DB Operations LyncPerfmonX INTERNAL CDR Service Read OCSPerfmonX INTERNAL CDR Service Read LyncPerfmonX INTERNAL CDR Service Write OCSPerfmonX INTERNAL CDR Service Write LyncPerfmonX INTERNAL MSMQ Operations OCSPerfmonX INTERNAL MSMQ Operations LyncPerfmon12Microsoft Lync Server agent Installation and Configuration Guide

Table 1. Mechanisms used to gather attributes (continued)Attribute groupCollection sourceServerScriptX INTERNAL Instant Messaging OCSPerfmonX INTERNAL Instant Messaging LyncPerfmonX INTERNAL IM Conferencing OCSPerfmonX INTERNAL IM Conferencing LyncPerfmonX INTERNAL IM MCU State and Performance OCSPerfmonX INTERNAL IM MCU State and Performance LyncPerfmonX INTERNAL IM CCCP Processing OCSPerfmonX INTERNAL IM CCCP Processing LyncPerfmonX INTERNAL Audio Video Operations OCSPerfmonX INTERNAL Audio Video Operations LyncPerfmonX INTERNAL Audio Video MCU State and PerformanceOCSPerfmonX INTERNAL Audio Video MCU State and PerformanceLyncPerfmonX INTERNAL Audio Video CCCP Processing OCSPerfmonX INTERNAL Audio Video CCCP Processing LyncPerfmonX INTERNAL Web Conferencing OCSPerfmonX INTERNAL Web Conferencing LyncPerfmonX INTERNAL Web MCU State and Performance OCSPerfmonX INTERNAL Web MCU State and Performance LyncPerfmonX INTERNAL Web CCCP Processing OCSPerfmonX INTERNAL Web CCCP Processing LyncPerfmonX INTERNAL USRV Endpoint Cache OCSPerfmonX INTERNAL USRV Endpoint Cache LyncPerfmonX INTERNAL USRV HTTPS Transport OCSPerfmonX INTERNAL USRV HTTPS Transport LyncPerfmonX INTERNAL USRV Conference Control OCSPerfmonX INTERNAL USRV Conference Control LyncPerfmonX INTERNAL USRV Conference Control NotificationOCSPerfmonX INTERNAL USRV Conference Control NotificationLyncPerfmonX INTERNAL USRV MCU Allocation Latency OCSPerfmonX INTERNAL USRV MCU Allocation Latency LyncPerfmonX INTERNAL USRV Pool Conference Statistics OCSPerfmonX INTERNAL USRV Pool Conference Statistics LyncPerfmonX INTERNAL USRV DBStore OCSPerfmonX INTERNAL USRV DBStore LyncPerfmonX INTERNAL SIP Networking OCSPerfmonX INTERNAL SIP Networking LyncPerfmonChapter 1. Overview of the agent13

Table 1. Mechanisms used to gather attributes (continued)Attribute groupCollection sourceX INTERNAL SIP Peers OCSPerfmonX INTERNAL SIP Peers LyncPerfmonX INTERNAL SIP Protocols OCSPerfmonX INTERNAL SIP Protocols LyncPerfmonX INTERNAL SIPEPS Transactions OCSPerfmonX INTERNAL SIPEPS Transactions LyncPerfmonX INTERNAL Media Planning OCSPerfmonX INTERNAL Media Planning LyncPerfmonX INTERNAL Response Group Service Hosting OCSPerfmonX INTERNAL Response Group Service Hosting LyncPerfmonX INTERNAL Response Group Service Hosting Lync13PerfmonX INTERNAL Response Group Service Workflow OCSPerfmonX INTERNAL Response Group Service Workflow LyncPerfmonX INTERNAL Response Group Service Workflow Lync13 PerfmonX INTERNAL Usrv REGDBStore LyncPerfmonX INTERNAL Usrv REGDBStore Lync13PerfmonX INTERNAL Call Park Service Hosting LyncPerfmonX INTERNAL Call Park Service Hosting Lync13PerfmonX INTERNAL Call Park Service Planning LyncPerfmonX INTERNAL Call Park Service Planning Lync13PerfmonCWA SecurityPerfmonCWA Directory SearchPerfmonCWA Authentication ModulePerfmonCWA User Session ServicePerfmonAddress Book Web QueryPerfmonAddress Book File DownloadPerfmonLync Web RelayPerfmonThrottling and AuthenticationPerfmonMedia PlanningFilterLync Media QualityPerfmonQMS AgentFilterQMS Media Quality LocationsPerfmonX INTERNAL QMS Agent OCSPerfmonX INTERNAL QMS Agent LyncPerfmonOCS 2k7 RolesScriptOCS 2k7 R2 RolesScriptLync Server RolesScriptAutodiscoverPerfmonResponse Group Service HostingFilterResponse Group Service WorkflowFilter14Microsoft Lync Server agent Installation and Configuration Guide

Table 1. Mechanisms used to gather attributes (continued)Attribute groupCollection sourceUser Services REGDBStoreFilterCall Park Service HostingFilterCall Park Service PlanningFilterChapter 1. Overview of the agent15

16Microsoft Lync Server agent Installation and Configuration Guide

Chapter 2. Agent installation and configurationAgent installation and configuration requires the use of the IBM Tivoli Monitoring Installation and SetupGuide and agent-specific installation and configuration information.To install and configure the Microsoft Lync Server agent, use the Installing monitoring agents procedures inthe IBM Tivoli Monitoring Installation and Setup Guide.If you are installing silently

Chapter 1. Overview of the agent The IBM T ivoli Composite Application Manager for Micr osoft Applications: Micr osoft L ync Server Agent (pr oduct code QL) pr ovides you with the capability to monitor Micr osoft L ync Server or Micr osoft OCS.