WIXLIB

Call Control Models and ProtocolsDistributed Call ControlPeer-to-Peer Protocols: SIP, H.323Centralized CallAgentIP AddressServersGKH.323EndpointCentralized Call ControlClient-Server Protocols: SCCP, MGCPIPSCCPEndpointSIP EndpointMGCP GWGWGW Call agent arbitrates call setup between endpoints GW TDM signaling types dependent on call agent Dependent on IP connectivity between endpoint andcall agent SRST or ESRST required for resiliency Centralized configurationPeer-to-peer call setup—IP address servers optionalGW TDM signaling types local to GWResilient over IP connectivity failuresScalableDistributed configurationOptional Signaling to Locate IPAddress of PeerBRKUCC-2260IP 2014 Cisco and/or its affiliates. All rights reserved.Cisco PublicCall Control Signaling31Media (RTP)

Voice on Cisco 4451-X Cisco 4451-X voice services will be feature parity with ISR G2– CME, SRST/ESRST, CUBE, dial-peer featuresTDM toTDMdp 11potsTDMIP to IPdp 10potsdp 1voipCUBEdp 2voipdp 12pots dp 3voipSwitch calls intelligently if required (interpret the dial plan)Digit manipulation (called, calling and numbering plan)Failover (preferences) to alternate destinationsLoad balancingVideo/Data ISDN switching and terminationIntegrated voice, video and data PRIsInsert applications into the call path: Tcl/VXMLBuild support for signaling variations (e.g. CLID on T1 CAS)Hookflash trunk release on FXOVXML call control for call centersRedistribute calls-in-q for CVPAA in the GWBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public32IPTDMto IPThese Capabilities do NotExist for MGCP-ControlledGWs

Cisco Unified Border Element (CUBE) onCisco 4451-X

SIP Trunking Overcomes TDM Barriers Improves Efficiency of interconnection between networks– Simplifies PSTN interconnection with IP end-to-end Enables rich media services to employees, customers, partners– Carries converged voice, video and data trafficService ProviderTDM TrunkingEnterprise 1Enterprise 2AIPIPTDMATDMRich MediaRich MediaSIP TrunkingEnterprise 2Enterprise 1SIP SPIPCUBECUBECUBESIPSIPRich MediaBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public34IP

Why does an enterprise need an SBC ?Enterprise 1SIPIPIPEnterprise 2SIPIPCUBECUBERich Media (Real time Voice, Video, Screenshare etc. ) Rich DEMARCATIONCall AdmissionsControlEnsuring QoSStatistics and ionRegistrationSIP ProtectionFirewall PlacementToll FraudSIP - SIPH.323 - SIPSIP NormalizationDTMF InterworkingTranscodingCodec FilteringFault IsolationTopology HidingNetwork BordersL5/L7 ProtocolDemarcation 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public35

Cisco Unified Border Element – More Than an SBCAn Integrated Network Infrastructure ServiceCisco Unified Border ElementTDM Gateway Address HidingPSTN Backup H.323 and SIP interworking DTMF interworking SIP security TranscodingVoice PolicyCUBENote: An SBC appliance wouldhave only these featuresIP Routing &MPLSWAN & LANPhysicalInterfacesUnified CMConferencing andTranscodingFW, IPS,QoSSRSTVXMLNote: Some features/components may require additional licensingBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public36

CUBE (Enterprise grade SBC) Scales up to 16000 sessions (basic calls onASR1006 platform) SBC platform portfolio to meet the right sizefor your enterprise New features for dial plan management tosupport high scale SIP trunk integrationBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public37

CUBE (Enterprise) Product PortfolioASR 1004/6 RP2Introduced in July 201250-150ASR 1002-XASR 1001-X50-100Introduced in July 20133900E Series ISR-G2(3925E, 3945E)CPS20-35ASR 1001Introducing ASR 1001-XMarch 2014Support for 8000 sessions(subject to change)ISR 4451-X3900 Series ISR-G2(3925, 3945)172900 SeriesISR-G2 (2901, 2911,2921, 2951)8-12 5800/1861 ISR4 50500-600900-10002000-250040007000-10,000Active Concurrent Voice Calls CapacityBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public12K-14K14-16K

Dialplan enhancement teaserTo learn more please meet with Husain Alion Thursday at 2:30PM BRKUCC-293439

Destination Server Group Supports multiple destinations (session targets) be defined in a group and applied to asingle outbound dial-peer Once an outbound dial-peer is selected to route an outgoing call, multiple destinationswithin a server group will be sorted in either round robin or preference [default] order This reduces the need to configure multiple dial-peers with the same capabilities butdifferent destinations. E.g. Multiple subscribers in a clustervoice class server-group 1hunt-scheme {preference round-robin}ipv4 1.1.1.1 preference 5ipv4 2.2.2.2ipv4 3.3.3.3 port 3333 preference 3ipv6 2010:AB8:0:2::1 port 2323 preference 3ipv6 2010:AB8:0:2::2 port 2222dial-peer voice 100 voipdescription Outbound DPdestination-pattern 1234session protocol sipv2codec g711ulawdtmf-relay rtp-ntesession server-group 1* DNS target not supported in server groupBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public40

Multiple Destination-Patterns Under SameOutbound Dial-PeerSite A(919)200-2000Site B(510)100-1000Site C(408)100-1000G729 Sitesvoice class e164-pattern-map 100e164 919200200.e164 510100100.e164 408100100.dial-peer voice 1 voipdestination e164-pattern-map 100codec g729r8session target ipv4:10.1.1.1ASIP TrunkProvides the ability to combine multipledestination-patterns targeted to thesame destination to be grouped into asingle dial-peerSP SIP TrunkIP PSTNCUBESite A(919)200-2010Site B(510)100-1010Site C(408)100-1010voice class e164-pattern-map 100url flash:e164-pattern-map.cfgdial-peer voice 1 voipdestination e164-pattern-map 100codec g711ulawsession target ipv4:10.1.1.1G711 SitesBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public41! This is an example of the contentsof E164 patterns text filestored in 01010

Multiple Incoming Patterns Under SameIncoming Dial-peerSite A(919)200-2000Site B(510)100-1000Site C(408)100-1000G729 Sitesvoice class e164-pattern-map 100e164 919200200.e164 510100100.e164 408100100.dial-peer voice 1 voipdescription Inbound DP via Callingincoming calling e164-pattern-map 100codec g729r8ASIP TrunkProvides the ability to combine multipleincoming called OR calling numbers ona single inbound voip dial-peer, reducingthe total number of inbound voip dialpeers required with the same routingcapabilitySP SIP TrunkIP PSTNCUBESite A(919)200-2010Site B(510)100-1010Site C(408)100-1010voice class e164-pattern-map 200url flash:e164-pattern-map.cfgdial-peer voice 2 voipdescription Inbound DP via Calledincoming called e164-pattern-map 200codec g711ulawG711 SitesBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public42! This is an example of the contentsof E164 patterns text filestored in 01010

Cisco Unified Border Element Split plane architecture allows increased performance on the ISR 4451 Table below lists the supported sessions on an ISR 4451PlatformReleaseCUBE SessionsFlow ThroughCUBE SessionsFlow AroundISR 4451-XXE 3.11400010000Please attend CUBE session BRKUCC-2934 with Hussain AliThursday 2:30PM to 4pm at Moscone West 3001BRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public43

Cisco Unified Communications ManagerExpress (CME)

Cisco Unified Communications Manager ExpressSimple, Affordable All-In-One CommunicationsNow available on Cisco 4451-X running XE3.12 Unified Communications solution for 450 users or less based onCisco Integrated Services Routers Full-featured solution that meets the needs of distributed enterprisebranch office, and service-provider-managed-service Provides robust networking across sites usingH.323 or SIP Voice mail, auto-attendant and IVR capabilities with integrated CiscoUnity Express Configure as PBX, Key Switch or hybrid mode for business continuity Options include: Video Telephony, Tele-workers, Cisco IPCommunicator soft phone, B-ACD call routing, SIP phone support,plus integration with Cisco Unified Communications Manager Provisioning and fault reporting using Cisco ConfigurationProfessional and Cisco Unified Operations Manager and ArcanaManageExpress iManageBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public45

Unified Communications Express: DistributedEnterprise Branch OfficeCisco Integrated Services Router with CiscoCommunications Manager Express, CiscoUnity Express, Cisco Unity Connection andIOS FirewallMain business locationSIP TrunkSupportsTLS/sRTP(SCCP phonesonly)Cisco Integrated Services Routerwith Cisco CommunicationsManager Express, Cisco UnityExpress, Cisco Unity Connectionand IOS FirewallPublic Internet, VPNor Private WAN withVoIPSIP TrunkSupportsTLS/sRTP(SCCP phonesonly)SIP TrunkSupportsTLS/sRTP(SCCP phonesonly)100 – 450 employeesBranch Location10-20 employeesDistribution CenterPSTN Networked Call Processing Networked Voice Messaging Extension dialing between sites Toll Savings Calling Name, Number Intelligent Call FWD & TransferBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Integrated Services Router with CiscoCommunications Manager Express, CiscoUnity Express, Cisco Unity Connection andIOS FirewallSIP trunkFXO backupCisco Public25-75 employees46

Cisco Unified Communications Manager ExpressWhat’s New?ComingJune release Cisco IP phones 7800 and 8800 SIPUsing Fast-Track CME now supports latest IP phones Dynamic Hunt-group loginA single DN can log in and out of multiple hunt-groups Visual list of Parked callsList of all parked calls with option to select and retrieve CME SIP multi VRF supportCME will support SIP IP phones registered through VRF(match CME SCCP VRF feature support)Latest CME features and admin guide can be found at:http://www.cisco.com/c/en/us/td/docs/voice ip d.htmlBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public47

CME support for Cisco 7800 and 8800 IP phones Using CME Fast-Track feature a ‘pool-type’ for each non-natively supportedend-point can be configured and mapped to a supported reference IP phonetype When CME development adds native support of a new IP phone to a later CMErelease, the new CME code only removes the ‘fast-track config portion of theCME cli and keeps the voice register pool configuration with native “type XX”command Using fast-track also allows modifying the xml-config file of the new phone typein order to support added KEM module as an examplexml-config is used to define the phone specific XML tags to be used in configuration file.Examples: xml-config maxNumCalls 3xml-config busyTrigger3where maxNumCalls defines the maximum number of calls allowed per linebusyTrigger defines the number of calls that triggers call forward busy per line on the sip phone.Note that CME would populate these values in the CNF file and the same would be downloaded to the phoneBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public48

Cisco CME and Cisco 7800 IP phonesFast-track configurationNew phone modelBRKUCC-2260Recommended Fast-track config7821voice register pool-type 7821xml-config maxNumCalls 6xml-config busyTrigger 6xml-config custom sshAccess 0num-lines 2description Cisco IP Phone 7821reference-pooltype 6921voice register pool 11id mac 6C41.6A36.85FEsession-transport tcptype 7821 (must match pool-type label)number 1 dn 11username 1121 password 1121codec g711ulaw7841voice register pool-type 7841xml-config maxNumCalls 6xml-config busyTrigger 6xml-config custom sshAccess 0num-lines 4description Cisco IP Phone 7841reference-pooltype 6941voice register pool 12id mac 6C41.6A36.85FFsession-transport tcptype 7841number 1 dn 12username 1122 password 1122codec g711ulaw7861voice register pool-type 7861xml-config maxNumCalls 6xml-config busyTrigger 6xml-config custom sshAccess 0num-lines 16description Cisco IP Phone 7861reference-pooltype 6961voice register pool 13id mac 6C41.6A36.8600session-transport tcptype 78261number 1 dn 13username 1123 password 1123codec g711ulaw 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public49

Cisco CME and Cisco 8800 IP phonesNew phone modelBRKUCC-2260Recommended Fast-track configNew phone model8841voice register pool-type 8841xml-config maxNumCalls 6xml-config busyTrigger 2num-lines 5description Cisco IP Phone 8841reference-pooltype 8961voice register pool 21id mac A436.7234.CCE1session-transport tcptype 8841number 1 dn 21username 2121 password 2121codec g711ulaw8851voice register pool-type 8851xml-config maxNumCalls 6xml-config busyTrigger 2addons 2num-lines 77description Cisco IP Phone 8851reference-pooltype 9951voice register pool 22id mac A436.7234.CCE2session-transport tcptype 8851number 1 dn 22username 2122 password 2122codec g711ulaw8861voice register pool-type 8861xml-config maxNumCalls 6xml-config busyTrigger 2addons 3num-lines 113description Cisco IP Phone 8861reference-pooltype 9971voice register pool 23id mac A436.7234.CCE3session-transport tcptype 8861number 1 dn 23username 2123 password 2123codec g711ulaw8831voice register pool-type 8831xml-config maxNumCalls 4xml-config busyTrigger 4xml-config custom sshAccess 0description CISCO IP Phone 8831reference-pooltype 6921voice register pool 24id mac A436.7234.CCE4session-transport tcptype 8831number 1 dn 24username 2124 password 2124codec g711ulaw 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public50

Cisco CME Dynamic hunt-group loginFeature detail: Any single DN (SIP/SCCP) can dynamically join/unjoin multiple voice huntgroups. A DN can join dynamically to a maximum of 6 hunt-groups Using the service button “My-Phone-Apps” a user can display all available voicehunt-groups and obtain status of which hunt-groups the user is currently joined To join or unjoin a voice hunt-group a user can use either FAC code or Softkey PLK button support to access the voice hunt group menu on the SIP/SCCPphone Custom FAC aliasing is supported only for SCCP phones. Not for SIP phones On SCCP phones, Line and phone level login/logout (HLog) to voice huntgroups is supported and on SIP phones, only line level login/logout is supportedBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public51

Configuring Cisco CME Dynamic hunt-group loginvoice hunt-group config:Voice hunt-group 1 parallelList 1111, 2222, 3333, *, *, *, *Phone-display The *(star) character represents the dynamic loginslot, there are 4 dynamic slots assigned to this huntgroup The “Phone-display” cli is required in order to pushhunt-group status information to IP phone displayToolsDN config:For SCCP phones:ephone-dn 1voice-hunt-groups loginFor SIP phones:voice register dn 1voice-hunt-groups loginBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.ElectricalLumberCisco Public52

Configuring Cisco CME Dynamic hunt-group loginStandard FAC:Telephony-serviceFac standard (If the” fac” standard is configured the user must use thestandard FAC for SIP and SCCP phones)ephone-hunt join *3 ---------- *3 followed by voice hunt group pilotnumberephone-hunt cancel #3--------To unjoin from all the voice hunt groups.ephone-hunt hlog *4---------- For line level Hlogephone-hunt hlog-phone *5----For phone level HLog.ephone-hunt unjoin #4------unjoining from particular voice hunt groupCustom FAC:Telephony-serviceFac custom fac custom ephone-huntIf the FAC custom is configured, the user has to use the following withtheir own custom FAC standards.CancelSelect all hunt-group join cancel featureHlogSelect hunt-group hlog featurehlog-phone Select hunt-group hlog phone featurejoinSelect hunt-group join feature—Unjoin from particularvoice hunt.UnjoinSelect hunt-group unjoin featureFor SIP phones to make use FAC’s:Telephony-servicecall-park system applicationBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public53

Configuring Cisco CME Dynamic hunt-group continuedPLK button configuration for voice hunt groups info display on phone:For SCCP phones:ephone-template 1url-button 1 voicehuntgroups configure this under ephone template to enablePLK button.ephone 10ephone-template 1 Assign the ephone-template created in above stepFor SIP phones:voice register template 1url-button 3 http://x.x.x.x:80/CMEserverForPhone/vhg root menu Label Where “x.x.x.x” is the CME source address and “label” is any name you assign.voice register pool 1template 1 Assign the voice register template created in above stepTo enable or disable voice hunt-group menu options under “Myphone Apps” feature use the following commands:Ephone 1phone-ui voice-hunt-groupsEphone 1no Phone-ui voice-hunt-groupsBRKUCC-2260 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public54

Cisco CME Visual list of parked callsFeature detail: Current CME version does not display any parked call related information

Cisco Public Unified Communications on the ISR 4451 25 Cisco IOS XE 3.11 / 3.12 TDM Functionality -T1/E1 CAS/PRI MGCP -T1 CAS -MGCP PRI Cisco Unified Border Element -CUBE Enterprise -Dialplan enhancements SIP & H.323 Cisco Unified Communications Manager Express Cisco Survivable Remote Site Telephony