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BEYOND REPAIRNews and information that drives your business.November 2013IN THIS ISSUE:Only The BestFor My Family!Count on F.A.P. Ignitors to KeepYour Customers Comfortablepage 4Get Ready for Emergency Heating Calls –Stock Your Truck with Aftermarket Motors!page 6Advanced Jobsite Productivity?Now, There’s an App for That –Totaline Mobile Technician ‘TMT’page 10What are you working on today? Carrier Corporation 11/2013TM
IN THIS ISSUEWelcome to the November edition of Beyond Repair. November isthe month we give thanks for everything good that has come to usthroughout the year. And here at Totaline Sales Centers, we havea lot to be thankful for each and every day – from our terrific,dedicated distributors and counter salespeople, to you, our loyalcustomers. We thank each and every one of you for choosingTotaline Sales Centers for your HVAC/R needs.In this edition of Beyond Repair, we’re going to share with you someinformation on Totaline’s new Totaline Mobile Tech application. And,we’ll talk about Totaline and TotalSaver aftermarket motors – stockyour truck with them and you’ll be prepared for any emergency. We’llalso discuss Factory Authorized Parts ignitors – choose them foryour Carrier , Bryant and Payne customers’ comfort and safety.And your favorite columns are back – in this month’s IAQ Corner,learn about the Totaline Whole House Duct Mount HEPA Air Cleaner.BEYOND REPAIR 2And, I’m on hand to talk to you about winterizing your truck – snowhas already been flying in the west, so now is the time to make sureyour fleet is road-ready for the months ahead. Madge will also sharewith you her tips for stocking up at Totaline Sales Centers for winteremergency calls, and we’ll tell you about a November class availableat Carrier University.Once again, thanks for all you do to make your local Totaline SalesCenter successful – we truly appreciate your patronage, and lookforward to serving you in the future.Happy Thanksgiving!Jim FlynnTotaline Training & Marketing Manager
I.A.Q.CORNERTOTALINE WHOLE HOUSE DUCTMOUNT HEPA AIR CLEANERMillions of airborne particulates and gasestravel through your customers’ heating andcooling systems four to five times every hour.By offering them the Totaline Whole HouseDuct Mount HEPA Air Cleaner, you’re helpingthem to improve their indoor air quality. TheHEPA Air Cleaner connects to the return airduct and diverts one-third to one-half of thedirty air through a sealed, three-stage filtration system.The Totaline Whole House Duct Mount HEPAAir Cleaner has been designed to removeseveral indoor air pollutants, including: Atmospheric and household dustCoal dustInsecticide dustMitesPollenMold sporesFungiBacteriaVirusesPet danderCooking smoke and greaseTobacco smoke particlesThis system is ideal for homes that have tightspace conditions in their furnace-and/or airconditioner rooms, because it is compact andcan be installed directly on the return air vent.It can also be mounted directly to the furnaceand collar-mounted to the return air duct tosave space.The Totaline Whole House Duct Mount HEPAAir Cleaner is ideal for homes with allergy,asthma or respiratory sufferers, smokers,pets, cooking odors and mustiness. Andwhat’s more, this system helps protect andprolong the operating efficiency of the heatingand cooling equipment. To learn more aboutthis system, simply visit your local TotalineSales Center. Your friendly counter sales associate will help you find ways to meet theIAQ needs of all your customers.ASK MADGEHey folks! Madge here! I just love thistime of year, because it means I’ll be ableto spend some wonderful times with family and friends. I can almost smell theturkey cooking in the oven just thinkingabout it! And, I always like to take a moment to reflect on what I’m thankful forwhen November rolls around. I know thisyear I’m super-thankful to have you reading my column! I love supplying information about the great products available atTotaline Sales Centers to all of you! Oneof the questions I'm often asked by otherdealers is, "How are you always so wellprepared for those winter emergencycalls, Madge?" And I tell them the answeris simple - I count on my local TotalineSales Center.This month is when I make doubly surethat all of our trucks have been fullystocked for the winter months ahead. Ivisit my Totaline Sales Center with my listso that my crew and I can be completelyprepared for any winter emergency.Snowflakes, arctic breezes and freezingtemperatures all add up to one thing –those chilly, late-night emergency calls.But you can be prepared for any winterHVAC challenge that might come yourway by stocking your truck with everything you need for one of those calls,right at your local Totaline Sales Center.nace, you’ll be able to offer your customer both quality and value. And, yourlocal Totaline Sales Center has the toolsyou need to do the job right, as well asall the little incidentals that help makeyour job a bit easier.What makes your Totaline Sales Centermost unique is the quality of service you’llreceive when you shop there. Theircounter sales associates are highlytrained, so they have a working knowledge of all the products sold and canhelp answer your HVAC questions.Highly trained associates mean that yourexperience at Totaline Sales Centers isa pleasant one, and you’ll be able tocome in, get everything you need, andget on to your next job quickly.This winter, you can trust your local Totaline Sales Center to have all the parts,products and equipment you need, andthe qualified sales staff to help you findwhat you need right away – so your customers never have to be left out in thecold. Just tell them Madge sent you! Seeyou next month!By shopping at your local Totaline SalesCenter, you’ll easily find the productsyou need to have on hand this winter.Motors, control boards, ignitors – theseare just a few of the winter essentialsyou’ll find at your local Totaline SalesCenter. Plus, they carry a full line ofPayne equipment, so if your call goesbeyond repair and requires a new fur-Madge, as in the Ask Madge article is a fictional character.BEYOND REPAIR 3
COUNT ON FACTORY AUTHORIZED PARTS IGNITORSTO KEEP YOUR CUSTOMERS COMFORTABLEWhen you need to replace an ignitor in your customer’s Carrier ,Bryant or Payne equipment, look no further than Factory AuthorizedParts ignitors from your local Totaline Sales Center. When you choosea Factory Authorized Parts ignitor, you can rest assured that you’rehelping to keep your customers safe and warm this heating season.That’s because these ignitors are designed to meet exactspecifications for Carrier, Bryant and Payne equipment – and thatensures optimum system performance, proven reliability and safety.What sets Factory Authorized Parts ignitors apart from the rest? Hereare a few reasons why these ignitors are the right choice: Design Life: Our Factory Authorized Parts ignitor is designed forat least 1700 hours over a 20-year life and 200,000 cycles. CSA Specifications: Our Factory Authorized Parts ignitor is CSAcertified to comply with ANSI Z21.20 Automatic Gas IgnitionSystems and Components. Drop In Replacement: The Factory Authorized Parts ignitor wasdesigned for the specific unit in which it’s to be installed. TheFactory Authorized Part replacement ignitor is exact in fit, formand function. Reliability: The Factory Authorized Part ignitor is designed andmanufactured to a reliability goal of 99.5 percent for the first yearof operation and 94.5 percent for the design life.BEYOND REPAIR 4 UL Listed & CSA Approved: Carrier, Bryant and Payne equipmentis UL and CSA agency approved when repaired with a FactoryAuthorized Parts ignitor. Using the agency-certified componentsmaintains the equipment certification.So when you need to repair a customer’s Carrier, Bryant or Payneequipment this winter, the right choice is always Factory AuthorizedParts ignitors – choose them as an exact, drop in replacement thatmeets specifications and ensures optimum system performance,proven reliability, easy installation and maintenance, and safe systemoperation. They’re readily available at your local Totaline Sales Centerevery day, so stop by and they’ll be glad to help you find the rightignitor for the job.
It's gonna be big.and it is coming to a Totaline Sales Center near you in 2014.Get ready. In 2014 Totaline is announcing something big - something NEW, bigger, bolder, and better.But we're not telling you until January. So you'll just have to stay tuned to discover what we are up to.To find your local Totaline Sales Center please visit www.totaline.com Carrier Corporation 11/2013
Bynum BitsECS111 - INTRODUCTION TO CARRIERNETWORK CONTROLSThis is a comprehensive course that provides entry-level as wellas the experienced controls technician with the skills necessary toinstall, interface with and troubleshoot a Carrier Comfort Network.The course begins with a review of basic control theory followedby a discussion of the standard algorithms used to control typicalHVAC systems. Network configuration options and requirements,CCN architecture and standard communications protocol will alsobe covered in detail. Students are then introduced to CCN familyof standalone and networked controllers; learn their function withinthe network and how they are wired. The new handheld SystemPilot as well as Network Service Tool V software is used to interfacewith selected training simulators to alter set point tables, occupancyschedules and monitor algorithm performance.Upon completion of this course, participants will be able to: Identify major CCN modules and factory mounted PICs. Understand CCN architecture and rules for addressing devices. Understand the principles and major building blocks for CCNnetworks. Identify various algorithms for standard HVAC applications.BEYOND REPAIR 6 Determine what points and schedules are required foralgorithm execution. Synchronize network time and establish network broadcastersand acknowledgers. Operate the System Pilot hand held interface tool with a digitalcontroller. Effectively use Network Service Tool V software to interfacewith a PIC.A cumulative score of 70% is required to pass this course. Thescore is a combination of attendance, class participation, and ademonstration of skills and knowledge through quizzes and/or worksessions.Suggested Prerequisites: Those attending should understand basicHVAC principles and have computer-operating experience.Students will be provided with a laptop computer with the latestversion of Network Service Tool V.To learn more about this class, or to register online, please d400.
WINTER IS COMING – IS YOUR TRUCK READY?Wintry weather is coming – and so are those late night emergencyrepair calls from your customers. Emergency calls often come onthe coldest winter nights, which means you’ll likely be traveling oninclement roads at times. You’ll want to make sure your truck is prepared for those calls on cold winter nights. Below are a few pointerssuggested by the National Safety Council on how you can ensurethat your vehicle is up and running when those calls come in. Make sure you’ve had an oil change and a tune-up.Change your wiper blades if needed.Check your vehicle’s battery.Make sure your belts and hoses don’t have heavy cracks orchunking. Ensure that your snow tires are in good shape, and keep yourtire pressure at an optimal level. Check your radiator’s anti-freeze mix – the best ratio of antifreeze to water 50/50. Have an emergency kit ready that includes blankets, boots,winter wear, shovel, flares, flashlight, jumper cables, icescraper, kitty litter (for traction if stuck in the snow), bottledwater, and a first-aid kit. Drive for the weather – if the roads are snowy and icy, allowyourself additional time and slow down!Ensure that your truck is winter-ready is by taking it to a professionalmechanic. A licensed automotive technician is most able to identifyproblems with your vehicle and make the necessary repairs. Makesure your truck is prepared for those wintry months ahead .yoursafety out on the road is important!Jim’sTipswith Jim Flynn, Totaline Aftermarket Training ManagerBEYOND REPAIR 7
GET READY FOR EMERGENCY HEATING CALLS – STOCKYOUR TRUCK WITH AFTERMARKET MOTORS!When it comes to stocking your truck with all the things you needto get the job done right, you know that your local Totaline SalesCenter is the place for all of your HVAC needs. From qualityPayne equipment to tools of the trade to Factory AuthorizedParts (and everything in between), Totaline Sales Centers haveyou covered.You know that Factory Authorized Parts are always the right choicewhen replacing a motor in your customer’s Carrier , Bryant orPayne equipment. But what about other customers who require areplacement? Luckily, Totaline Sales Centers carry a full lineup ofboth Totaline and TotalSaver motors – engineered to provide youwith total motor solutions for your aftermarket needs.By choosing a Totaline motor, you're choosing a motor that haslong been established as a quality choice. Because they’re multihorsepower, they can be used in several applications, such as: Condenser fan motors Direct drive blower motors Belted blower motors Oil burner motorsBEYOND REPAIR 8Each of these motors has their own specific benefits, so by keepingthese Totaline motors in stock, you’ll be fully prepared for a motoremergency.Additionally, the TotalSaver lineup is a complete, cost-effectivemotor series that offers affordability and adaptability. With theTotalSaver lineup, you’ll enjoy the following benefits: Quality manufactured with superior design life Reliable bearing systems (multi-horsepower) Automatic reset thermal protection Multi-horsepower motors feature reversible rotation and can beoperated in all positionsSo why make your customers wait for a fix? When you stock yourtruck with Totaline and TotalSaver motors, you’ll be ready for mostany HVAC emergency that comes your way – keeping all yourcustomers happy, no matter what type of equipment they own. Visityour local Totaline Sales Center today to discover our full Totalineand TotalSaver lineup.
The Perfect Balance of Versatility and AffordabilityWith Totaline and TotalSaver brand motors, you're ready for any aftermarket replacement.Reduce your stress and restore your balance. Your local Totaline SalesCenter has a full line-up of affordable replacement aftermarket motors withnames you can trust, like our long-established Totaline brand, and ourfighting brand, Total aver. Save time and your customers’ money withthese versatile, competitively priced motors.To find the locations of your local Totaline Sales Centers,please visit www.totaline.com. Carrier Corporation 11/2013
ADVANCED JOBSITE PRODUCTIVITY? NOW, THERE’S ANAPP FOR THAT – TOTALINE MOBILE TECHNICIAN ‘TMT’Imagine you’re at a jobsite, and you realize the only way to find thereplacement part you need to repair the HVAC equipment is to tearthe entire system down. After you get done doing that, you then willhave to go to your nearest Totaline Sales Center to get the part youneed. It’s now 8 p.m. and you know you won’t be able to get to thestore until the morning. And, it’s the coldest night of the year. Don’tyou wish finding the right part for the job was as easy as checkingyour Smartphone?At Totaline Sales Centers, we know how important it is for you to keepyour customers happy and comfortable – it’s at the heart of yourbusiness. That’s why we’ve worked to create a mobile application thatwill allow you to easily find the parts you need, and then check foravailability at your warehouse or easily locate them at your localTotaline Sales Center.“This application has been specifically designed for the technicianstanding in front of a unit,” said Totaline’s Dale Jenkins, who wasinstrumental in developing the application. “This helps them at thejobsite to find out what parts they need to make repairs, and wherethey can find them.”Jenkins went on to explain that the app goes far beyond just helpingthe technician figure out the part they need and where to get it – itactually helps them find their nearest Totaline Sales Center as well.“Once the part needed is determined, the app puts them in touch withthe closest store, and by address or GPS we can provide them withdirections to the store.” And, the application stores the data so that arecord is kept of parts used, making it much easier to completepaperwork once back at the office.The Totaline Mobile Tech application, which is set to launch midNovember, will be both Apple and Android compatible and will providekey features that will make it an essential tool of the trade fortechnicians. Some of these features include:BEYOND REPAIR 10 Easy scanning or keyed inputAccess to source systems for current dataSerial number to model number lookupEquipment bill-of-materials searchCompressor cross-referencingEquipment literature lookupAccess to marketing programs like Win/WinMaintained search historyFAQ-building databaseOnboard GPS store locatorJenkins said that once the part is located, there will be multiple waysfor the technician to contact the appropriate Sales Center via the app.“The technicians can call the store, send an email to the store, or sendthe part number(s) of the part back to their own office to see if theycurrently have the needed part(s) in stock.” Because of the ease oflocating the needed part, Jenkins believes that this application willgreatly help improve productivity for the technician, which will lead togreater customer satisfaction.“Sometimes, the only way a technician can find which part they needis to tear down the system to locate the serial number, which may takea partially operating system offline,” Jenkins said. “With thisapplication, that won’t have to happen. We want to help techniciansfix the unit right the first time.” He went on to say that because of theadvanced scanning ability, it’s much easier to prevent mistakes in dataentry – the app allows for simple scanning of the barcode, savingtechnicians time and helping to ensure that the correct product islocated.Jenkins explained that there will be both tablet and Smartphoneversions of the app available in the very near future. "The applicationshould be available mid-November at Google Play and iTunes stores,"Jenkins said. “Technicians won't want to leave home without this app."
Totaline 2013 Win/Win Merchandise OfferStarting in November you canget a Factory Authorized Parts embellished pullover hoodie.*Buy 1 Factory Authorized Partplus any 10 additional line items**.all on one invoice.Note: Actual promotional brand and item styles may vary from image. Substitute product may be used other then featured item - size runssmall so order up a size bigger.Go to www.totaline.com and click the “Win/Win” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of* purchasefrom a Totaline Distributor will be required. See site instructions for complete details. One Win/Win merchandise item may be received per eachunique invoice with unique issued certificate, no exceptions. Certified HVAC/R professionals only. Offer good only while supplies last. Offer subject tochange or discontinuance without notice.** Equipment purchases (air conditioners, heat pumps, furnaces, package products) do not count as line items.All offers are good until November 30, 2013 after they have been initially introduced. Offer paperwork mustbe postmarked no later then December 1, 2013 and must be received no later then December 15, 2013.SALES CENTERS
LOGE OKT T INHE SIDSC E AOO NDP!What are you working on today?Your job is anything but easy. That’s why you should count on yournearest Totaline Sales Center. Totaline Sales Centers save youtime by stocking Factory Authorized Parts - exact, drop inreplacement components for Carrier , Bryant and Payne equipment. Chances are, customers who own Carrier, Bryant, orPayne equipment selected these brands because of theirpreference for quality, reliability and efficiency. These customersdeserve a repair solution that restores their equipment to its originalperformance. Factory Authorized Parts help you do just that.When you use Factory Authorized Parts, you preserve the warranty,the efficiency, the original specs and the UL and/or CSA approval.Smart technicians choose Factory Authorized Parts because theyknow that these products save time while removing guesswork fromrepair tasks. Factory Authorized Parts also preserve UL and/or CSAapprovals and listings for parts in the original equipment - and thatdelivers peace of mind.BEYOND REPAIR 12But Factory Authorized Parts are only one solution among many.The Totaline sales team provides smart guidance and quick accessto thousands of aftermarket parts. You’ll find motors, compressors,thermostats, and IAQ accessories that will work well with any brandof equipment that you might run into out there. Replacingequipment instead of repairing it? Totaline Sales Centers offer alltechnicians a full line of Payne air conditioners, heat pumps,furnaces and packaged products- good, dependable solutionsbacked by a 10-year limited warranty. And of course you’ll find tools,fittings, chemicals, tape, nuts, wire, even wasp spray- the stuff youneed almost every day, on every job, all in one place.No matter what you are working on today, you'll find the solutionyou need to get the job done at your local Totaline Sales Center.Learn more at www.totaline.com. And while you're there, be sureto check out Win/Win 2013 and the great free merchandise youcan receive, just for purchasing the items you need anyway.
Totaline Mobile Technician 'TMT . your fleet is road-ready for the months ahead. Madge will also share . proven reliability, easy installation and maintenance, and safe system operation. They're readily available at your local Totaline Sales Center every day, so stop by and they'll be glad to help you find the right .
