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2014 NC ASHRM SPRING MEETINGApril 30-May 2, 2014Holiday Inn Resort - Wrightsville Beach, NCCome and enjoy great speakers, greatpeople and some fun in the sun!Early Bird Registration and Room BlockEnds March 31, 2014http://www.nc-ashrm.org
Meeting AgendaWednesday, April 301:00 - 1:30pm1:30 - 1:45pm1:45 - 3:00pm3:00 - 3:15pm3:15 - 4:30pm5:00 - 6:00pmThursday, May 17:30 - 8:40am8:40 - 8:45am8:45 - 10:00am10:00 – 10:15am10:15 – 11:30am11:30 – 1:15pm1:15 – 2:30pm2:30 – 2:345pm2:45 – 4:00pmFriday, May 26:00 – 7:00pm7:00 – 8:00pm8:00 – 10:00pm7:30 – 8:15am8:15 – 8:30am8:30 – 9:45am9:45 – 10:15am10:15 – 11:45am11:45 – 12:00noonRegistrationOpening Remarks“Perinatal Safety Initiative: A Journey to Improvement”Margaret DouglasBreak"Partnering with Patients: A Bed's Eye View of Safety“Tiffany ChristiansenNetworking ReceptionRegistration and Full BreakfastWelcome“Telemedicine and International Telemedicine: Risks that May Ensue”Karen Mathura and Lauren BickneseBreak“N.C. Medical Malpractice Law Update”Donna Rutala and Michelle GreeneLunch and Business Meeting“The New Housecall: Mobile Integrated Health Practice and Community Paramedic Services”Joseph ZalkinBreak“Measures to EMTALA Success”Crista BrownReception (Drink Tickets)DinnerCoffee and Dessert Social with Steel Drum Band (Cash Bar)Continental Breakfast and NetworkingRemarks“Transparency and Learning from Safety Events”Lou Reida and Eva CarmanBreak and Check-out“Surviving vs. Thriving During Times of Change: The Duke Resilience Minicourse”Bryan SextonClosing
Location HotelHoliday Inn Resort - Wrightsville Beach1706 N. Lumina AvenueWrightsville Beach, NC 28480877.330.5050910.256.2231Next MeetingNovember 12-14, 2014Omni Grove Park InnAsheville, NC RatesOceanfront - 179 plus taxStandard - 159 plus tax*Mention NC ASHRM when registering Extended StayIf you would like to arrive early and/or stay for the weekend, the Resort will honor the NC ASHRM rate (based uponavailability and if you reserve your room at the time of initial registration). Room BlockNC ASHRM’s block of rooms will only be held until March 31, 2014, so reserve your room early!Program MaterialsConference Materials will be available to registrants at http://www.nc-ashrm.org prior to the conference. Nohard copies will be available at the conference.Education CreditsApplication for ASHRM -CPHRM credits has been made and a certificate will be provided upon completion of theconference. Continuing Legal Education Credit is pending approval from the North Carolina Bar Association.
Conference FeesPay on-line using PayPal:NC ASHRM Members Early Bird DiscountRegister by March 31, 2014 Regular Conference FeeRegister after March 31, 2014 Additional Onsite Registration FeeNC ASHRM Non-Members Early Bird DiscountRegister by March 31, 2014 Regular Conference FeeRegister after March 31, 2014 Additional Onsite Registration FeeGuest Fee Thursday Dinner & Socialhttp://www.nc-ashrm.org 150.00 225.00 50.00 230.00 305.00 50.00Make checks payable to: NCASHRMSend Check and Registration form to:NC ASHRMPO Box 72248Durham, NC 27722-2248For questions contact Rina Borg:ncashrm@mgsolutions.org919.309.0909 55.00*Total Registration Fees: CANCELLATION POLICY:A processing fee of 20.00 will be charged for cancellation prior to April 16, 2014. No refunds available after that date, but alternate registrant(s) may attend the meeting.Registration nization NameStreet Address:City/State/Zip: Phone:Email Address: Guest Name
Speaker InformationMargaret Douglas, MPH, RN, FASHRM, CPHRM - “Perinatal Safety Initiative: A Journey to Improvement” Learn how utilizing best practices and process improvements in labor and delivery have resulted in dramaticimprovements in safety and outcomes.Margaret joined Premier as Assistant Vice President for Risk Management in 2010. She consulted in risk management forAIG/Chartis, Florida Physicians Insurance Company, and the Reciprocal Group. During those tenures, she assisted clients inenhancing patient safety through risk assessments, risk reduction education, and other risk prevention activities. Thoseservices were provided to hospitals, a variety of ambulatory services organizations, and physician groups. Margaret was RiskManager in a 500-bed acute care hospital. She held a number of positions in clinical nursing including medical-surgical care,emergency department, obstetrics, coronary care, and nursing management. She also has experience in the qualitymanagement arena in the acute care setting for both hospital and physicians. Margaret is a graduate of the GreenvilleGeneral Hospital School of Nursing in Greenville, SC, and subsequently obtained a Bachelor of Science in nursing degree(BSN) from the Medical University of South Carolina. She then went on to obtain a Master of Public Health degree (MPH)from the University of North Carolina at Chapel Hill. She achieved the designation as Fellow in the American Society forHealthcare Risk Management (FASHRM) and earned the CPHRM designation.Tiffany Christiansen - "Partnering with Patients: A Bed's Eye View of Safety“ By embracing the four principles of patient and family centered care, participants will expand the possibilities ofdecreasing medical error and be inspired to implement new partnership techniques within their own practicesTiffany Christensen speaks from the perspective of a life-long patient and a professional patient advocate. Tiffany is aTeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and thecreator of her own Train the Trainer workshop series entitled "Finding Your Voice in the Healthcare Maze.“ She is anationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnershipstrategies in healthcare. Tiffany is the Team Lead for Duke Healthcare's Patient Advisory Council expansion program and aboard member of the Beryl Institute for improving the patient experience. Tiffany is also new faculty for the Institute forHealthcare Improvement in Cambridge, Mass. She currently is a patient advocate at Duke Hospital working primarily in thearea of Oncology.
Speaker InformationKaren Mathura, RN, JD, CPHRM & Lauren Bicknese, BBA - “Telemedicine and International Telemedicine: Risks that May Ensue” Understand the varieties of telemedicine, potential exposures and the unique challenges of telemedicine.Karen has over 13 years combined experience providing intensive care, trauma, open heart recovery room and emergencydepartment nursing, litigating and defending medical malpractice and hospital negligence claims and providing claims and riskmanagement support and consultation. In her current role, Ms. Mathura is a Claims & Risk Management Consultant in SISCO. Sheis responsible for managing liability claims and provides specific risk management advice to reduce potential exposure and risk forhealthcare organizations. In addition, she works with Life Sciences and Pharmaceutical firms in providing risk managementconsulting services. She performs risk assessments and she further prepares and presents numerous educational and in-serviceprograms. Ms. Mathura is an instrumental team member in assisting clients with claims resolution, risk management support andeducation. Prior to joining RCM&D, Ms. Mathura worked at litigation firms in both Chicago and New York, concentrating herpractice in defending physicians and hospitals against claims of negligence. She also has specific experience in defending nursinghomes as well as experience in general personal injury litigation. Ms. Mathura received her B.S. in Nursing with a minor inPsychology from Georgetown University in 1995 and her J.D. from the University of Baltimore School of Law in 1999 with acertificate in litigation advocacy. She received certification as a Certified Professional in Healthcare Risk Management (“CPHRM”)in 2009. She is admitted to the bars of Illinois, New York, the Northern District of Illinois and the United States District Court,Eastern District of New York and is licensed as a Registered Nurse.Lauren has insurance industry experience working with hospital systems, long-term care facilities, and physician practices on theirinsurance and risk management programs. She began her career as a professional and general liability claims intern, managing allfacets of the claim handling process for self-insured organizations. She is currently a risk and claims coordinator at RCM&D/SISCO.She provides support to claims staff and risk management consultants, as well as assists with editing and authors departmentalpublications. She has experience with analyzing and trending loss data and benchmarking to assist with the implementation of riskreduction strategies. Lauren also works closely with healthcare clients on an IT risk management committee. She has extensiveexperience with industry wide research, as well as servicing clients’ specific research needs. Lauren lectured on Telemedicine andInternational Telemedicine at the 2013 ASHRM Conference and on telemedicine and cyber/privacy security at multiple healthcareinstitutions. She graduated Summa Cum Laude with a BBA in Finance from Loyola University Maryland, with a minor in InformationSystems and is a member of ASHRM and MD-DC SHRM.
Speaker InformationDonna Renfrow Rutala, BSN, JD and Michelle A. Greene, JD - “N.C. Medical Malpractice Law Update” Attendees will learn of recent North Carolina cases and law involving medical malpractice issuesDonna practices in the areas of medical malpractice defense litigation and health law. In her work, Donnarepresents hospitals, physicians, and other health care providers in civil litigation as well as administrativeproceedings. She also advises hospitals on health law and employment law issues. Donna has trial experience inboth the federal and state courts of North Carolina and has appeared before various administrative tribunalsincluding the North Carolina Board of Nursing, the North Carolina Board of Pharmacy, the Employment SecurityCommission, and the Equal Employment Opportunity Commission. Donna joined Young Moore and Henderson as ashareholder in 2007, after practicing a number of years with another law firm. While attending the evening lawprogram at NCCU, Donna worked as a risk/claims manager for UNC Hospitals in Chapel Hill. While in that position,she was involved in analyzing, negotiating and resolving patient claims against the hospital system and providededucation to hospital employees in the area of risk management. Donna’s unique combination of experience in thehealth care setting enables her to provide an in-depth understanding of multiple problems faced by the health careindustry. Donna has an AV Peer Review Rating from Martindale-Hubbell.Michelle practices general litigation with an emphasis on medical malpractice defense, trucking and transportationand nursing home/long term care litigation. Michelle joined Young Moore and Henderson as an associate inSeptember 2010 after receiving her J.D. with honors from the University of North Carolina School of Law in May2010. While in law school, Michelle served on the North Carolina Journal of International Law and CommercialRegulation as Publication Editor. Michelle earned a B.A. in Journalism and Mass Communication from the Universityof North Carolina at Chapel Hill in May 2005. As a double Tar Heel, Michelle is an avid Carolina fan. She also enjoystraveling, reading and spending time with family and friends.
Speaker InformationJoseph Zalkin - “The New Housecall: Mobile Integrated Health Practice and Community Paramedic Services” Learn about the challenges of the mobile integrated healthcare practice utilizing community paramedics to addresspatient compliance, evaluation and navigation.Joseph is a North Carolina native, who has been involved in the enhancement of emergency medical care for the past 38years. As a proven leader and innovative problem solver, Joseph has used his relationship with providers, physicians andregulators to challenge the common ways and ask “why not”. Joseph possesses unique talents to integrate information,educational objectives and data services to help frame the needs and trends in NC Emergency Medical Services system.Notable accomplishments: Past President of the North Carolina Association of Paramedics, Co-author of several peerreviewed articles on resuscitation, emergency medical dispatch, falls in assisted living and 911 processing and he haspresented at several national conferences with specialty topics in Crew Resource Management, Safety, CommunityParamedicine and Customer Service.Christa Brown RN- “Measures to EMTALA Success” Understand the importance of a multidisciplinary team approach to implementing a compliant EMTALA program.With 18 year’s nursing experience in emergency medicine, Christa is currently the AVP of Emergency Medicine/Trauma atCleveland County Healthcare System in Shelby, North Carolina. Her responsibilities include clinical performance initiatives;financial management of the emergency departments; serves as a liaison between the department medical staff andhospital administration. In addition to supervising over 150 full-time employees, Christa led the organization in attainingChest Pain Center Accreditation and in implementing ED Lean Performance Improvement Initiatives. Her departmentcontinually ranks as a high performing unit within the Carolinas HealthCare System when compared to similar units acrossNorth Carolina. Christa is a Registered Nurse; with qualifications as a Sexual Abuse Nurse Examiner, Trauma Nursing CoreCourse Instructor, Advanced Life Support Instructor, Advance Life Support Provider, Advanced Pediatric Life Support Providerand Basic Cardiac Life Support Provider. She is currently a member of the Emergency Nurses Association and the HonorSociety of Nursing, Sigma Theta Tau International.
Speaker InformationLou Reida and Eva Carman - “Transparency and Learning from Safety Events”Learn how a regional healthcare system shares information about safety risks, safety events, and lessons learned fromroot cause analysis and implementation of risk reduction strategies across the health systemLou Reida is the Director of Patient Safety at Vidant Health. She has over 16 years nursing experience in clinical and leadershiproles. The last six years have been focused on implementing a comprehensive patient safety program across the healthsystem. She has a special interest in event analysis and human factors science. Lou was an AHA/NPSF Patient SafetyLeadership Fellow, Class 11. She is an ECU Pirate and UNC Tar Heel, receiving nursing degrees from both universities. Eva is a Certified Professional in Health Care Risk Management and holds a Masters of Public Health. She has over 20 yearsexperience in the healthcare Risk, Quality, Patient Safety arena from small community hospitals to an academic medical centersetting. Professional associations include former President of the North Carolina Association of Healthcare Quality and currentBoard member of the NC ASHRM.Bryan Sexton, PhD - “Surviving vs. Thriving During Times of Change: The Duke Resilience Minicourse” Learn about the need to take care of ourselves in a stressful healthcare environment and participants will be given specificinstructions and tools to improve their own resilience and well-being.Bryan is Associate Professor, Department of Psychiatry and Director of the Patient Safety Center at Duke University HealthSystem. Dr. Sexton has captured the wisdom of frontline caregivers through rigorous assessments of safety culture andteamwork. His research instruments have been used in over 2500 hospitals in 20 countries. He has studied teamwork andsafety practices in high-risk environments such as the commercial aviation cockpit, the operating room, and the intensive careunit, under funding from NASA, AHRQ, Robert Wood Johnson Foundation, Swiss National Science Foundation, and theGottlieb Daimler and Karl Benz Foundation. Dr. Sexton specializes in organizational assessment, teamwork, surveydevelopment, and quantitative methods. He spends his time teaching, mentoring, conducting research, and finding practicalways of getting busy caregivers to do the right thing by making it the easy thing to do. He is an internationally known expert inpatient safety and resilience.
NC ASHRM Members Early Bird Discount Register by March 31, 2014 150.00 Regular Conference Fee Register after March 31, 2014 225.00
