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ENTERPRISE SUPPORT:OUR REINVESTMENTIN YOUR SUCCESSENGAGEMENTS CUSTOM-BUILT TO HELP YOU GETTHE MOST OUT OF YOUR INTELLIGENCE PLATFORM—YOURS AS A SUPPORT PLAN PERK.
What isEnterprise Support?Enterprise Support is a benefit includedin your Technical Support subscriptionthat gives you access to complimentaryservices* designed to help you build amore Intelligent Enterprise.Your annualized maintenance spendincludes a preset allocation of EnterpriseSupport hours dedicated to helping youget more value from your technologyinvestments with MicroStrategy.*Complimentary services delivered as Enterprise Support benefits are determined by MicroStrategy. Visit our website to learn more or contact yourMicroStrategy account team to discuss your eligibility based on your Technical Support subscription.
Realize your potential.Our Enterprise Support (ES) philosophy is to share best practicesthrough no-cost added consulting engagements so that you cansupercharge your enterprise investments.We invest in delivering the most innovative, open, and completeanalytics and mobility platform on the market—and it’s our beliefthat you deserve the same reinvestment so you can fully leverage ourproduct. That’s why each complimentary ES offering is designed to getyou up to speed on our proven best practices, so you can use yourIntelligence Platform in the most optimal ways and take advantage ofthe latest enhancements and groundbreaking innovations.Realize new possibilities.Discover all the ways you can deliver impactful insights byputting the power of the MicroStrategy platform to work. Requestengagements to help implement your upgrade, optimize yourschema design for a single version of the truth, test-drive newsolutions using untapped platform capabilities, and much more.Our suite of services includes dozens of upgrade, assessment,advisory, and pilot offerings available as perks of your support plan.microstrategy.com 3
Explore popular Enterprise Support offerings.Upgrade EngagementsAshley WilliamsElevate your enterprise capabilities by upgrading to ournewest version, so you can quickly put our latest innovations,groundbreaking features, and platform enhancements touse. From do-it-yourself plans to outsourced implementationby our team of experts, we offer a variety of upgradeservices to seamlessly transition you to the latest version ofMicroStrategy. Popular upgrade offerings include: Upgrade Advisory: Receive a DIY implementationplan customized for your platform configuration andfeature utilization. We’ll also help you test out use casesfor HyperIntelligenceTM, an entirely new class of enterpriseUpgrade to the latest version of MicroStrategy andexperience innovations like HyperIntelligence.analytics exclusively available on MicroStrategy. Upgrade Implementation: Have our experts do the workfor you. Apply your hours toward your end-to-end upgradeprocess—across all environments—and we’ll get you to go-live.Assessment EngagementsConduct a holistic health check of your intelligenceecosystem to optimize platform performance and utilization.Our experts analyze how your implementation servesyour enterprise and assess your intelligence maturityby comparing your capabilities to benchmarks. We alsodemonstrate how you might realize future infrastructure andoperational savings and develop an intelligence roadmapto help you implement improvements that drive results.Features of our most popular assessment include: Intelligent Enterprise Assessment: Keep your analytics enginerunning on all cylinders with an annual analysis of yourplatform and top application performance in production.Analyze platform performance KPIs with anIntelligent Enterprise Assessment.4 microstrategy.com
YOUR BRANDYOUR BRANDAdvisoryEngagementsYOUR BRANDTake a deep dive into a strategic goal or technical challengeto drive impactful results. We’ll develop a customized plan ofaction to enhance your capabilities and improve operations,unlocking the best practices that have helped thousands ofcustomers worldwide get more from their enterprise technologyinvestments with MicroStrategy. Design your schema to delivertrusted enterprise insights, right-size your architecture to enhanceperformance, optimize user experience on the web and mobiledevices, and much more. Popular advisories include: Analytics Advisory: Enhance your federated enterprise data layerto deliver a single version of the truth. Cloud Migration Advisory: Discover the value of moving to theCreate wireframes for an optimized userexperience during a Mobile Design Advisory.cloud and optimize your intelligence architecture for scalability andperformance with your recommended deployment strategy. Mobile Design Advisory: Enhance user experience with provenstrategies for delivering actionable insights on any device.Pilot EngagementsBuild a solution for a new business challenge with partsof the platform you haven’t fully leveraged. We’ll developa pilot to demonstrate a scalable solution for your usecase, delivered alongside an implementation roadmap toget you up and running. Modernize your experience withDossier, go mobile, prototype HyperIntelligence, andmuch more. Popular pilots include: HyperIntelligence Pilot: Inject at-a-glance insights intoyour most used applications and experience the biggestbreakthrough in enterprise analytics in decades. Mobility Pilot: Design and develop an interactive mobileapp that transforms how you work. Application Pilot: Modernize your data exploration with asleek, intuitive interface for key insights. Federated Analytics Pilot: Empower your workforce touse the tools they love on the platform you trust.Develop an interactive, transactional mobile app with a Mobile Pilot.microstrategy.com 5
Discover your benefits.Your MicroStrategy account team is here to help you explore andstrategize how to best leverage the complimentary services availablethrough Enterprise Support. Contact your representatives directly orvisit us at microstrategy.com/request-benefits to learn more.Running low on hours? No problem.Buy more hours at a cost-effective rate to finish your upgrade orreceive additional assessments, advisories, and pilots. Purchasedhours may be used to request Enterprise Support engagements atany time throughout the next year, giving you a flexible option forsupplementing your annualized maintenance plan benefits. Buyingadditional ES hours gives you ongoing access to MicroStrategyexpertise and best practices in all Intelligence Program areas—helping you build on your momentum to hit key milestones andachieve your most important analytics goals while workingside-by-side with our experts.
Learn more about all of theservices MicroStrategy offers.Our global network of certified MicroStrategyexperts is here to help you throughout yourenterprise technology lifecycle.Spanning Support, Education, and Consultingdisciplines, every service we offer is designed tohelp you execute best practice techniques acrossyour people, processes, and technical frameworks.Learn how we can help you achieve your goalsat microstrategy.com/services.microstrategy.com 7
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microstrategy.com 7 Learn more about all of the services MicroStrategy offers. Our global network of certified MicroStrategy experts is here to help you throughout your enterprise technology lifecycle. Spanning Support, Education, and Consulting disciplines, every service we offer is designed to help you execute best practice techniques across
