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Nextiva CloudCommunicationsPackagesTable of contentsWhat we do1Why we do it1How to get it2Key features3Descriptions4
01We’re Nextiva.What we do.Why we do it.Nextiva is a platform that brings communications togetherwith business applications, intelligence, and automation.The world is changing rapidly, and businesses need to thinkabout communications diffrerently.We help businesses communicate and build deeperconnections with customers.Customer expectations are rising. They want tocommunicate on their terms — whenever and howeverthey prefer — and they expect companies to know andremember them.But with multiple applications to communicate and customerinformation siloed in different places, most businessescannot deliver the seamless experience that customersexpect.We connect more than 100,000 customers with over 1 billion conversations a yearon the most reliable network in the industry.(888) 289-4742partners@nextiva.com
02How to get it.Choose from four packages, dependingon the level of service you need.1. Essential2. ProfessionalOur modern communication tools include reliable andStop juggling separate apps and collaborate withsecure voice, collaboration, and fax. Mobility featuresanyone, anywhere while managing team andhelp you and your team collaborate from anywhere.customer conversations in one place. The ProfessionalGet setup and running in seconds with easy-to-usepackage has all the features you will find in Essential,configuration tools.plus use the easiest way to video conference,message with your team, and screen-share for anyteam size with video collaboration. Connect yourfavorite tools with Nextiva through our integrations.3. Enterprise4. UltimateThis enterprise-grade communication suite is enhancedGet all the communication and collaboration features ofwith advanced analytics and reporting. Collaborate morethe Enterprise package, plus a wealth of tools to helpeffectively with voice and video call recording. Craft themanage your customer conversations in one place.perfect sales pipeline by visually managing and trackingBuild stronger connections with your customers byyour entire sales process and customerautomating personalized messages at the right time,conversations in one workspace. Provide simpler, faster,and know which customers need quick attention withand more effective service with our service productivityour Customer Experience Score. Get an idea of how youtools. Integrate with the tools you love like Salesforce,can serve your customers better with our survey tool.O365, GSuite, and many others.Get started at channel.nextiva.com2020Frost Radar(888) 289-47422020Best Business Phone Service U.S. News & World Report2020Aragon Globepartners@nextiva.com
03Key onsVoiceVideoConferencing (audio and video)SMS (text messaging)Screen-sharingTeam collaboration (video, messaging, and collaboration)FaxMobilityDesk phone portabilityMobile and desktop appKey featuresCall PopVoicemail to email notificationVoicemail to SMS notificationStandard integrationsAdvanced integrationsEnterprise integrationsVoice AnalyticsVideo and call recordingSales productivity toolsService productivity toolsSingle sign-on (SSO)SurveysCustomer journeyCustomer Experience ScoreCustomer sentiment(888) 289-4742partners@nextiva.comUltimate
04DescriptionsVoiceManage all your calls with a seamless experience.VideoConnect face-to-face virtually, using HD video calls.Conferencing (audio and video)Instantly connect and collaborate in meetings with up to 250 participants.SMS (text messaging)Send and receive SMS messages with your business phone number.Screen-sharingShare your screen with team members and customers.Team collaborationChat, share files, schedule meetings, create and assign tasks, andmake audio or video calls, all in one, virtual space.FaxManage incoming and outgoing fax needs from any place, at any time.Desk phone portabilityUse your office phone at work, home, or any location.Mobile and desktop appUse all your communication features, including voice and video calls,conferences, and chat, on any mobile device.Call PopKnow who’s calling and important account information about thembefore you answer the phone.Voicemail to email notificationGet voicemails sent directly to your email inbox.Voicemail to SMS notificationGet an instant SMS text message notifying you that you’ve received a voicemail.Standard integrationsIntegrate Nextiva with Microsoft Outlook, Google Contacts, and Lotus Notes.Advanced integrationsIntegrate with popular CRM and customer-facing apps, includingSalesforce Sales Cloud, Zendesk Enterprise, and Hubspot.Enterprise integrationsIntegrate with popular customer engagement and internal workflowapps, including Salesforce Service Cloud and ServiceNow.(888) 289-4742partners@nextiva.com
05DescriptionsVoice AnalyticsIdentify and analyze call trends using historical and real-time data.Video and call recordingRecord audio, video, and screen-share sessions.Sales productivity toolsSee your sales leads and opportunities in a single view, no matter the lead source.Service productivity toolsManage your customer’s entire support experience and allcommunications in a single platform.Single sign-on (SSO)Sign in once across Nextiva apps on different devices, with support forthird-party identity providers such as Okta and Azure Active Directory.SurveysGet real-time feedback from your customers.Customer journeyQuickly see how each customer feels about your company over timewith their Customer Experience Score mapped in an easy-to-read graph.Customer Experience ScoreEvaluate the impact of a single transaction on your overall relationshipwith each customer.Customer sentimentNextOS reviews and scans interactions and calculates customersentiment with built-in intelligence, so you have insight into how acustomer is feeling about your company at any point in time.Get started at channel.nextiva.com(888) 289-4742partners@nextiva.com
We're Nextiva. What we do. Nextiva is a platform that brings communications together with business applications, intelligence, and automation. We help businesses communicate and build deeper connections with customers. Why we do it. e world is changing rapidly, and businesses need to think about communications di rerently.
