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INFORMATION Redacted PURSUANT TO THE FREEDOM OFINFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)TECH LINE INCIDENT REPORT - CONFIDENTIALFI1216665ID-Report TLID-Report TLCode-Record Type TL DescFI1216665Number-Revision TLFULL5Date-Open TLDate-Revision TLDate-Close TL10/25/201211/16/1211/16/12Text-Incd Desc TLBRAKE PEDAL SINKS TO FLOORCode-TSS1 TLCode-TSS1 TL NameName-Caller TL102Z - MICHAEL LEMMONSInstalled OptionsCode-Series TLMY Full TLCode-Model Line TLVIN-TLN172013VSD3N1CN7AP2DLMileage-Initial TLMileage-Current TLCode-NNA Model VCCode-Body Type TL0000000000005112134DSSPLASH GUARDSC0350 STATE EMISSIONSL93 CARPETED FLOORMATS AND TRUNKCode-Engine Prefix VC Number-Engine Serial VC Code-Trans Type VCCode-Vehicle Color VCHR16746886CK36Name-Plant VCDate-Manufacture VCDate-In Service TLCode-Distributor TL1/1/0001USAAGUASCALIENTES10/9/2012B92Dlr Retl Last tyState375432CHARLIE CLARK NISSANHARLINGENTXServ Dlr TLCode-Component TL DescCode-Symp TL DescCode-Oper Mode TL DescCode-Oper Temp TL DescBRAKE MASTER CYLINDERBRAKING (POOR)DECELALL TEMPSCode-Amb Humidity TL DescCode-Amb Temp TL Desc Code-Prob Freq TL Desc Category-Incd TL DescDate-Incd TLDRY81/99F 27/38CCONSTANTCHASSIS10/25/2012Code-TREAD TLFlag-FSSS TLFlag-NNA Inspection TLDate-NNA Inspection Flag Number-Project TL03NN10/25/2012REASONABLE CALL FOR ASSISTANCECode-Reason For Call TL Desc:Flag-Parts AvailDate-Parts Request TLName-Parts For TLDate-Parts Recvd TLNText-Solution TL:REPLACED MASTER CYLINDERCode-Status TL Desc:F- CLOSED (RESOLVED)Text-Dealer Followup Comment TL:F** CUSTOMER COMMENT:- PDI** DEALER ACTION/OBSERVATION:** VERIFIED Y REPAIR ATTEMPTS 1 DAYS DOWN 1:- DURING PDI FOUND BRAKE PEDAL SINKS TO FLOOR.- DURING LONG STOP PEDAL WILL REACH FLOOR BEFORE VEHICLE COMES TO STOP.Page1of241Flag-Attachment TL:NDate-Parts Shipped TL

TECH LINE INCIDENT REPORT - CONFIDENTIAL- RAISED VEH ON RACK AND FOUND NO BRAKING TO RIGHT FRT AND LEFT REAR.- NO DTC'S IN ABS.- NO LEAKS.- BLED BRAKES - NO CHANGE.** TSS RECOMMENDATION/RESULT:- REPLACE MASTER CYLINDER.- NOTIFIED FQI-KS OF INCIDENT.** UPDATE 11.1.12 155- SA REPORS WAITING FOR MASTER CYLINDER.** UPDATE 11.8.12 155- DEALER REPORTS WAITING FOR PART.** UPDATE 11.15.12 155- TECH REPORTS PART HAD NOT BEEN ORDERED. JUST ORDERED PART.** UPDATE 11-16-12 TSS RP- REPLACED MASTER CYLINDER TO REPAIRPage2of241

TECH LINE INCIDENT REPORT - CONFIDENTIALFI1218990ID-Report TLID-Report TLCode-Record Type TL DescFI1218990Number-Revision TLFULL2Date-Open TLDate-Revision TLDate-Close TL11/5/201211/12/1211/12/12Text-Incd Desc TLBRAKE PEDAL GOING TO FLOORCode-TSS1 TLCode-TSS1 TL Name186Z * DAVE SATTLERName-Caller TLInstalled OptionsCode-Series TLMY Full TLCode-Model Line TLVIN-TLB172013SEN3N1AB7AP4DLC01 CALIFORNIAEMISSIONSMileage-Initial TLMileage-Current TLCode-NNA Model VCCode-Body Type TLK02 SR DRIVERPACKAGE000000000020012313L92 CARPETED FLOORMATSCode-Engine Prefix VC Number-Engine Serial VC Code-Trans Type VCCode-Vehicle Color VCU01 NAVIGATIONPACKAGEMRA8004350CQACU35 NAVIGATIONMANUALName-Plant VCDate-Manufacture VCDate-In Service TLCode-Distributor TL10/27/2012USAAGUASCALIENTES9/19/2012Dlr Retl Last VCCodeRegionNameCity509826CAUSEWAY NISSAN SEWAY NISSAN LLCMANAHAWKINNJServ Dlr TLCode-Component TL DescCode-Symp TL DescCode-Oper Mode TL DescCode-Oper Temp TL DescBRAKE MASTER CYLINDERBRAKING (POOR)DECELALL TEMPSCode-Amb Humidity TL DescCode-Amb Temp TL Desc Code-Prob Freq TL Desc Category-Incd TL DescDate-Incd TLDRY33/60F 0/15CCONSTANTCHASSIS11/5/2012Code-TREAD TLFlag-FSSS TLFlag-NNA Inspection TLDate-NNA Inspection Flag Number-Project TL03NN11/5/2012REASONABLE CALL FOR ASSISTANCECode-Reason For Call TL Desc:Flag-Parts AvailDate-Parts Request TLName-Parts For TLDate-Parts Recvd TLY11/12/12Text-Solution TL:UNRESOLVED, PENDING PARTS ARRIVALCode-Status TL Desc:F- CLOSED (RESOLVED)CELLText-Dealer Followup Comment TL:F** CUSTOMER COMMENT:-BRALE PEDAL FADS TO FLOOR.** DEALER ACTION/OBSERVATION:** VERIFIED Y REPAIR ATTEMPTS 1 DAYS DOWN 5 :-INSPECTED OPERATION OF BRAKES ON TEST DRIVE.Page3of241Flag-Attachment TL:NDate-Parts Shipped TL

TECH LINE INCIDENT REPORT - CONFIDENTIAL-BRAKE PEDAL WILL SLOWLY GO TO FLOOR WITH LIGHT PRESSURE ON PEDAL.-INSPECTED FOR STORED DTC AND NO DTC STORED IN ANY VEHICLE SYSTEMS.-BRAKE FLUID CLEAN AND FULL, REAR SEAL DRY** TSS RECOMMENDATION/RESULT:-CALLED TASK FORCE J.K. AND SYSTEM FH K.S AND LEFT MESSAGES-OPERATE ABS ON TEST DRIVE IN A SAFE MANNER.-REHCECK IF INCIDENT IS STILL PRESENT-REPLACE MASTER CYL.** UPDATE 11.12.12 160- TECH REPORTS BRAKE MASTER CYLINDER AND BOOSTER HAVE, WAITING FORBACK ORDERED BOOSTER BRACKET, GASKET AND SPACER BLOCK, NO ETA, CCVEHICLE IS DOWN**HEADS UP DUE TO PARTS AVAILABILITYYPage4of241

TECH LINE INCIDENT REPORT - CONFIDENTIALFI1227784ID-Report TLID-Report TLCode-Record Type TL DescFI1227784Number-Revision TLFULL2Date-Open TLDate-Revision TLDate-Close TL12/10/201212/18/1212/18/12Text-Incd Desc TLBRAKE PEDAL GOES LOW WHEN STOPPINGCode-TSS1 TLCode-TSS1 TL Name132Z - STEVE REHBINEName-Caller TLInstalled OptionsCode-Series TLMY Full TLCode-Model Line TLVIN-TLN172013VSD3N1CN7AP1DLB92SPLASH GUARDSC0350 STATE EMISSIONSMileage-Initial TLMileage-Current TLCode-NNA Model VCCode-Body Type TLL93 CARPETED FLOORMATS AND TRUNK0000000003840113134DSN93Code-Engine Prefix VC Number-Engine Serial VC Code-Trans Type VCCode-Vehicle Color VCHR16719568CK36Name-Plant VCDate-Manufacture VCDate-In Service TLCode-Distributor TL10/29/2012USAAGUASCALIENTES9/29/2012EC MIRRORDlr Retl Last VCCodeRegionNameCity380632CANNON ANNON NISSANGREENWOODMSServ Dlr TLCode-Component TL DescCode-Symp TL DescCode-Oper Mode TL DescCode-Oper Temp TL DescBRAKE MASTER CYLINDERBRAKING (POOR)DECELNORMALCode-Amb Humidity TL DescCode-Amb Temp TL Desc Code-Prob Freq TL Desc Category-Incd TL DescDate-Incd TLDRY33/60F 0/15CINTERMITTENTCHASSIS12/10/2012Code-TREAD TLFlag-FSSS TLFlag-NNA Inspection TLDate-NNA Inspection Flag Number-Project TL03NN12/10/2012NOT IDENTIFIEDCode-Reason For Call TL Desc:Flag-Attachment TL:Flag-Parts AvailDate-Parts Request TLName-Parts For TLN12/10/12N/AText-Solution TL:PENDING ARRIVAL OF PARTSCode-Status TL Desc:F- CLOSED (RESOLVED)Date-Parts Recvd TLText-Dealer Followup Comment TL:F** CUSTOMER COMMENT:- MUST PRESS BRAKE PEDAL TO FLOOR TO STOP.** DEALER ACTION/OBSERVATION:** VERIFIED Y REPAIR ATTEMPTS 1 DAYS DOWN 1 :- VERIFIED BRAKE PEDAL GOES LOW WHEN STOPPING, BUT VEHICLE DOES STOP.Page5of241NDate-Parts Shipped TL

TECH LINE INCIDENT REPORT - CONFIDENTIAL- VERIFIED BRAKE FLUID IS FULL, CONDITION CLEAR.- NO BRAKE FLUID LEAKS FOUND IN VISUAL INSPECTION.- BRAKE LIGHT NOT ON.** TSS RECOMMENDATION/RESULT:- TSS ADVISED TO COMPARE TO LIKE YEAR.MODEL VEHICLE.- IF BRAKE PEDAL IS LOWER IN CUSTOMER VEHICLE, REPLACE MASTER CYLINDERAND RETEST.- TSS FLAGGED REPORT FOR REGION HEADS UP DUE TO NATURE OF REPAIR.** UPDATE TSS 124 12/18/12- CALLED TECH BACK TO UPDATE REPORT- STILL WAITING ON PARTS TO ARRIVE- CLOSING REPORT PENDING ARRIVAL OF PARTSPage6of241

TECH LINE INCIDENT REPORT - CONFIDENTIALFI1228571ID-Report TLID-Report TLCode-Record Type TL DescFI1228571Number-Revision TLFULL5Date-Open TLDate-Revision TLDate-Close TL12/12/201212/27/1212/27/12Text-Incd Desc TLBRAKE PEDAL TO FLOORCode-TSS1 TLCode-TSS1 TL Name107Z - RAYMOND RICEName-Caller TLInstalled OptionsCode-Series TLMY Full TLCode-Model Line TLVIN-TLB172013SEN3N1AB7AP2DLMileage-Initial TLMileage-Current TLCode-NNA Model VC000000000029612113Code-Body Type TLSPLASH GUARDSC0350 STATE EMISSIONSL92 CARPETED FLOORMATSZ99 PRE-DELIVERYINSPECTIONCode-Engine Prefix VC Number-Engine Serial VC Code-Trans Type VCCode-Vehicle Color VCMRA8008969CNACName-Plant VCDate-Manufacture VCDate-In Service TLCode-Distributor TL12/6/2012USAAGUASCALIENTES10/2/2012B92Dlr Retl Last VCCodeRegionNameCity510826CONCORD NISSAN, INC.CONCORDStateCodeRegionNameCityState24944NISSAN OF DOWNTOWN L.A.LOS ANGELESCAServ Dlr TLCode-Component TL DescCode-Symp TL DescCode-Oper Mode TL DescCode-Oper Temp TL DescBRAKE MASTER CYLINDERBRAKING (POOR)DECELALL TEMPSCode-Amb Humidity TL DescCode-Amb Temp TL Desc Code-Prob Freq TL Desc Category-Incd TL DescDate-Incd TLDRY61/80F 16/27CCONSTANTCHASSIS12/11/2012Code-TREAD TLFlag-FSSS TLFlag-NNA Inspection TLDate-NNA Inspection Flag Number-Project TL03NN12/12/2012REASONABLE CALL FOR ASSISTANCECode-Reason For Call TL Desc:Flag-Parts AvailDate-Parts Request TLName-Parts For TLY12/27/12CELLText-Solution TL:PENDING DETAILS FROM DEALERCode-Status TL Desc:F- CLOSED (RESOLVED)Date-Parts Recvd TLText-Dealer Followup Comment TL:F** CUSTOMER COMMENT:- BRAKE PEDAL GOES TO FLOOR** DEALER ACTION/OBSERVATION:** VERIFIED Y REPAIR ATTEMPTS 1 DAYS DOWN 1 :- BRAKE PEDAL GOES TO FLOOR WITH LIGHT OR HEAVY PEDAL PRESSURE- NO BRAKE FLUID LOSSPage7of241Flag-Attachment TL:NDate-Parts Shipped TL

TECH LINE INCIDENT REPORT - CONFIDENTIAL- BLED BRAKES, NO CHANGE, NO AIR FOUND IN SYSTEM** TSS RECOMMENDATION/RESULT:- REPLACE BRAKE MASTER CYLINDER- SENDING HEADS UP TO ENG KS,JG** UPDATE 12.19.12 155- TECH REPORTS JUST RECEIVED THE PARTS, NOT INSTALLED YET.** UPDATE TSS 124 12/20/12- TECH CALLED BACK, RECIEVED PART AND IS INCORRECT- TECH RECIEVING MANUAL TRANS MASTER CYLINDER- SENT EMAIL TO ENGINEEERING FOR PART NUMBER INFORMATION** UPDATE TSS 124 12/20/12- ENGINEERING CALLED BACK AND ADVISED THE PART NUMBERS ARE SWAPPED- HAVE DEALER TO ORDER MANUAL TRANS BRAKE MASTER CYLINDER- CALLED DEALER AND ADVISED OF CONCERN** UPDATE 12.27.12 155- DEALER REPORTS PART IS ON BACK ORDER, NO ETA. DID ORDER PART "CUSTOMERCARE". CLOSING REPORT PENDING DETAILS FROM DEALER. NEXT- SENDING HEADS UP FOR PART AVAILABILITY.Page8of241

TECH LINE INCIDENT REPORT - CONFIDENTIALFI1229425ID-Report TLID-Report TLCode-Record Type TL DescFI1229425Number-Revision TLFULL3Date-Open TLDate-Revision TLDate-Close TL12/14/20121/4/131/4/13Text-Incd Desc TLBRAKE PEDAL SINKS LOWCode-TSS1 TLCode-TSS1 TL Name132Z - STEVE REHBINEName-Caller TLInstalled OptionsCode-Series TLMY Full TLCode-Model Line TLVIN-TLB172013SEN3N1AB7AP1DLMileage-Initial TLMileage-Current TLCode-NNA Model VC000000000000512413B92Code-Body Type TLC0350 STATE EMISSIONSL92 CARPETED FLOORMATSCode-Engine Prefix VC Number-Engine Serial VC Code-Trans Type VCCode-Vehicle Color VCMRA8031856CKH3Name-Plant VCDate-Manufacture VCDate-In Service TLCode-Distributor TL1/1/0001USAAGUASCALIENTES11/24/2012SPLASH GUARDSB93 PROTECTIONPACKAGEM92NETHIDE AWAY TRUNKN94 ILLUMINATED KICKPLATESDlr Retl Last tyState525134LEITH NISSANCARYNCServ Dlr TLCode-Component TL DescCode-Symp TL DescCode-Oper Mode TL DescCode-Oper Temp TL DescBRAKE MASTER CYLINDERBRAKING (POOR)DECELNORMALCode-Amb Humidity TL DescCode-Amb Temp TL Desc Code-Prob Freq TL Desc Category-Incd TL DescDate-Incd TLDRY33/60F 0/15CCONSTANTCHASSIS12/14/2012Code-TREAD TLFlag-FSSS TLFlag-NNA Inspection TLDate-NNA Inspection Flag Number-Project TL03NN12/14/2012NOT IDENTIFIEDCode-Reason For Call TL Desc:Flag-Parts AvailDate-Parts Request TLNFlag-Attachment TL:Name-Parts For TLDate-Parts Recvd TLN/AText-Solution TL:REPLACED MASTER CYLINDERCode-Status TL Desc:F- CLOSED (RESOLVED)Text-Dealer Followup Comment TL:F** CUSTOMER COMMENT:- FOUND BRAKE PEDAL SINKS DURING PDI.** DEALER ACTION/OBSERVATION:** VERIFIED Y REPAIR ATTEMPTS 1 DAYS DOWN 1 :- VERIFIED BRAKE PEDAL SINKS TO FLOOR WHEN HELD.Page9of241NDate-Parts Shipped TL

TECH LINE INCIDENT REPORT - CONFIDENTIAL- BRAKE FLUID IS LEVEL IS FULL IN RESERVOIR.- VISUALLY INSPECTED LINES/CONNECTIONS/CALIPERS FOR LEAKS, NONEFOUND.** TSS RECOMMENDATION/RESULT:- TSS ADVISED TO REPLACE THE MASTER CYLINDER, BLEED SYSTEM AND RETEST.** UPDATE 12.21.12 155- DEALER TECH IS UNAVAILABLE, DOES NOT KNOW STATUS OF VEHICLE.** UPDATE 12.28.12 155- SM REPORTS HAS THE MASTER CYLINDER. HAS NOT BEEN INSTALLED.** UPDATE 1.4.13 155- DEALER REPORTS REPLACED MASTER CYLINDER TO RESOLVE.Page10of241