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4. Using Roger PenAvoid covering the microphone opening with your fingeror clothes (figure 3) and make sure Roger Pen is notpointing away from you (figure 4).3.4.During a phone call, keep your cell phone on you.Bluetooth’s range (the maximum distance betweenRoger Pen and the phone) is 1–3 meters / 3–10 ft.Outside of this range the connection may be lost ordrop in and out.Bluetooth calls will always take priority over the audioinput function of your Roger Pen.32

Incoming callsTo receive a call, Roger Pen’s Bluetooth needs to beenabled and it must be paired to your phone. Make sureyour hearing aids are set to the right program to receivethe signal from your Roger receivers. When a call isreceived on your phone, Roger Pen’s indicator light willturn solid blue and you will hear the ringtone signalthrough your hearing aids.Incoming phone calls will also sound in your hearing aids,even if Roger Pen is switched off.Roger Pen’s microphones are muted when yourphone rings.33

4. Using Roger PenAccepting incoming callsTo accept an incoming call, press the Acceptbuttonwhen you hear the ringtone in your hearing aids. Speakinto Roger Pen – not your phone – when the call is inprogress.Only one phone call at a time is possible. If anotherincoming call occurs on a second connected phone, youhave two options:SS Press Accept: The current call will be put on holdand the new incoming call will be accepted.SS Press Decline: The new incoming call will berejected and you can continue with your current call.34

Rejecting a callIf you prefer not to answer an incoming call, press theDeclinebutton. Using your phone to reject the callwill have the same effect.Making phone callsMake sure Roger Pen and your phone are connectedvia Bluetooth as described in ‘Setting up Bluetooth’(page 53).Use your phone’s keypad to enter the number and pressthe phone’s call button. You will hear the ringing tone inyour hearing aids shortly afterwards.Ending a callTo end a phone call via your Roger Pen, press its Declinebutton. The call will terminate. You can also end acall via your phone instead of your Roger Pen.35

4. Using Roger PenAdvanced phone optionsThe following functions can only be used if your phonesupports them. Please consult your phone’s User Guide ifunsure.Redial last numberBriefly press the Acceptlast number dialled.button twice to redial theVoice diallingPress the Acceptbutton once to activate voicedialling, then simply say the name of the person you wantto call.Wait until you hear the prompt or start tone beforespeaking the person’s name.If you have connected two phones to your Roger Penat the same time (MultiPoint) only the last-pairedphone can be used for voice dialling.You can also use this function to control your phonewith your voice.36

Transferring a callHolding the Acceptbutton for two seconds transfersthe call back to your phone. This allows you to hand yourphone to another person. You will no longer hear the callin your hearing aids.Holding the Acceptbutton for another two secondswill transfer the call back to your Roger Pen.Disabling BluetoothIf you are not using Roger Pen’s Bluetooth function, werecommend deactivating Bluetooth to save power.Switch on Roger Pen and then press the Declinebutton for two seconds to deactivate Bluetooth.To re-activate Bluetooth, switch on Roger Pen and pressthe Acceptbutton for two seconds. Your Roger Penshould connect automatically with your phone.To check whether Bluetooth is enabled, switch onyour Roger Pen and press Accept. The indicatorlight will turn blue for two seconds if Bluetooth isenabled.37

5. Special functions5.1 MuteFirmly press the on / off buttonto mute Roger Pen’s microphoneor audio input.When muted, the indicatorlight will turn solid violet.Press the on / off button again to re-activate Roger Pen’smicrophones or audio input.38

5.2 Manual microphone modesIf you wish to override the automatically selectedmicrophone mode, you can do this manually.Roger Pen features three manual microphone modes,which can be accessed in turn by pressing themicrophone button.AutomaticHandheld /lanyard modeInterviewmodeConferencemode39

5. Special functionsThe Roger Pen’s current manual microphone mode isindicated by the following indicator lights:Indicator light MeaningInterview mode. Select this mode ifyou want hear one particular speaker bypointing Roger Pen towards them.Surrounding noise and the voices of otherspeakers around you will be reduced.Conference mode. Select this mode if youwant Roger Pen to pick-up voices fromall around (i.e. friends sat around a table).Handheld / lanyard mode. If you wantto hear one particular speaker and it isnoisy, it’s best for the speaker to hold theRoger Pen themselves. They should holdit within 20 cm / 8 inches of their mouth.Automatic modeIf Roger Pen is in Handheld / lanyard mode and you pressthe microphone button again, Roger Pen will move intoAutomatic mode.40

5.3 Disconnecting Roger devices (NewNet)To disconnect your Roger Pen from anyconnected receivers or other Rogermicrophones, hold theConnectbuttonfor 7 seconds.The indicator light will turnorange when Roger Pen has beendisconnected from all connecteddevices.7 secsYou can now start to re-connect Roger receivers or Rogermicrophones with your Roger Pen.5.4 Verification modeVerification mode is used by hearing care professionalsto verify a device according the Roger POP (RogerPhonak Offset Protocol).To activate verification mode, press the Connectbutton 5 times in a row.41

5. Special functionsIndicator light (Verification mode)Indicator light MeaningVerification mode activatedVerification mode can only be activated during the60 seconds after Roger Pen is switched on.When Roger Pen is switched off, Verification mode isautomatically deactivated.ResetIf your Roger Pen stops responding to commands, youcan reset it by pressing the on / off , Mic , Acceptand Declinebuttons together for 10 seconds.42

6. Adding additional microphonesRoger technology allows you to use multiple microphonesin parallel by connecting additional Roger Clip-On Micsand Roger Pens.6.1 ConnectTo connect another microphone to your Roger Pen,follow these steps:1. Turn on both microphones.2. Hold the two microphones close together (within10 cm / 4 inches).3. Press the Roger Pen’s Connectbutton.0-10 cm /0-4 inches4. The indicator lights of both microphones will turn greenfor two seconds to indicate successful connection.43

6. Adding additional microphonesOnce you have connected another microphone withyour Roger Pen, it can only be used together withRoger Pen. The other microphone will blink red if itdoes not find your Roger Pen. If you want todisconnect it from your primary Roger Pen, use theNewNet function (see ‘Special Functions’ on page 41).It’s possible to add up to 10 other Roger microphonesto your Roger Pen.If you want to connect another Roger Pen to yours,you must first disable the second Roger Pen’sBluetooth before it can be connected.44

Indicator light (Connection status)After pressing the Connect button, the followingfeedback may be given by the indicator light:Indicator light MeaningConnection was successful - the otherRoger microphone is now connected toyour Roger Pen.Roger Pen could not find another Rogermicrophone. Move Roger Pen closer tothe other Roger microphone and makesure both microphones are switched on.Then try Connect again.The other Roger microphone is notcompatible with your Roger Pen or theother Roger Pen’s Bluetooth is stillenabled.45

6. Adding additional microphones6.2 Using additional microphonesHand over the Roger microphones to your speakers.Make sure they are worn properly (pointing to the mouthand within 20 cm / 8 inches).The Roger microphones automatically detect when yourfriend or partner talks, before instantly transmittinghis / her voice to your hearing aids.If a speaker wants to temporarily leave the group, theyshould mute their microphone by firmly pressing theon / off button.46

Roger Pen enters Handheld / lanyard mode whenconnected to one or more additional microphones.While connected to other microphones, it is notpossible to change this mode. However if Roger Penloses its connection to additional microphone(s),this will re-activate its automatic microphone mode.Only one speaker can be heard at a time. When twopeople speak at the same time, the person who talkedfirst will be heard. When they stop talking, the otherspeaker will be heard.The speaker using Roger Pen should never move morethan 10 m / 30 feet away from the group as this maydisable the other Roger microphones.If the Roger Pen is turned off or moves out of range,the secondary Roger microphones will start blinkingred and will stop transmitting.47

6. Adding additional microphonesIndicator light (multiple microphone status)When using multiple Roger microphones, the followingfeedback may be given by the indicator light:Indicator light MeaningYour Roger microphone is muted. Unmuteit by pressing the on / off button.Your Roger microphone cannot detect theprimary Roger microphone. Switch onthe primary Roger microphone and makesure it is within range of your Rogermicrophone.48

7. Introducing Bluetooth7.1 What is Bluetooth?Bluetooth provides a way for devices like cellular orcordless phones, laptops and personal computers tocommunicate wirelessly.Your Roger Pen supports Bluetooth, allowing you toreceive phone calls directly in your hearing aids.For further information about Bluetooth, visitwww.bluetooth.orgWhat Bluetooth devices can I use with my Roger Pen?First, check whether the device you wishto use is Bluetooth-enabled. Look forthe Bluetooth symbol on the device orin its User Guide.Second, the possible applications of a Bluetoothenabled device are defined by ‘profiles’. The device youwish to use with your Roger Pen must support eitherthe ‘Head Set’ or ‘Hands Free’ profile (HSP / HFP).49

7. Introducing BluetoothBluetooth device compatibilityIf a problem occurs with the connection between yourBluetooth device and Roger Pen, or if you are unsureabout your device’s Bluetooth capabilities, pleaseconsult your device’s User Guide or ask its dealer.Bluetooth operating rangeYour Roger Pen supports Bluetooth Class 2 operationup to a range of 3 meters (10 ft).Line-of-sight between your Roger Pen and your mobilephone is not required. However, the following factorsmay negatively affect the range achieved:SS Interference with other devices in the environment mayreduce the operating range.SS The Bluetooth device with which you are connectingmay only support a more limited range.If your Bluetooth device moves out of range of yourRoger Pen and has an active audio connection, thisconnection will start to be intermittently lost, and willfinally be terminated.50

If the device then moves back within range of yourRoger Pen, it may or may not resume streamingto your hearing aids. If it does not resume, switch offRoger Pen and switch it on again.7.2 Using a Bluetooth device: pairing and connectingTo enable communication two simple procedures mustbe completed:1. Pairing: The pairing procedure allows you to controlwhich Bluetooth devices are permitted to communicatewith each other. It needs to be completed for eachdevice you wish to use with your Roger Pen.2. Connecting: Once a device is allowed to communicatewith Roger Pen (‘paired’) the connection proceduremakes sure the devices can exchange audio signals.The paired devices will then connect every time theyare switched on and within reach of each other.This connection is indicated on your phone by theappearance of the Bluetooth symbol.51

7. Introducing BluetoothMost Bluetooth devices perform the connectionprocedure automatically after pairing.On the following pages the pairing and the connectingprocedures are described.52

7.3 Setting up BluetoothPairing a Bluetooth-enabled phoneIt is only necessary to perform the pairing procedureonce with each Bluetooth device. The pairingprocedure is controlled by your phone.Different phones have different menu structures.You should therefore refer to your phone’s User Guideor dealer if you cannot complete the pairingprocedure using the generic steps described here.A maximum of 8 devices can be paired with oneRoger Pen. A new pairing will replace the oldest useddevice.Roger Pen can support (connect to) two phones atthe same time, but only one call at a time is possible.53

7. Introducing Bluetooth1. Turn on your Roger Pen and your phone. Place themnext to each other.2. Locate the connectivity settings in your phone’smenu. Look for the Bluetooth setting.3. Ensure that your phone’s Bluetooth setting isswitched on.4. On your phone choose SEARCH or SCAN to search forBluetooth devices or audio enhancements.5. To initiate the pairing process on your Roger Pen,press the Acceptbutton for 7 seconds until theindicator light starts to blink blue.7 sec6. Your Roger Pen will remain in the pairing mode fortwo minutes or until pairing is completed.54

7. Your phone should present a list of the Bluetoothdevices it has detected. Select Roger Pen from this list.8. Your phone may then ask you to enter a passcode. If so,enter ‘0000’ (four zeros). Some phones may ask whichBluetooth service you want to enable. Select Headset.9. Your Roger Pen should now be paired to your phoneand the indicator light will stop blinking.Connecting to a phoneOnce your phone and Roger Pen are paired (see ‘Pairinga Bluetooth-enabled phone’), the phone needs tobe connected to your Roger Pen before it can send itsaudio signals.This connection function should also appear in yourphone’s Bluetooth menu.1. Ensure that the Roger Pen is turned on and itsBluetooth feature enabled.2. Locate the Bluetooth section of your phone’s settingsmenu and select ‘List of paired devices’.55

7. Introducing Bluetooth3. Locate and highlight your Roger Pen and selectConnect.4. Confirmation of successful connection is indicatedon your phone by the appearance of a headset symbol.The connection between your Roger Pen and yourphone will be maintained as long as the two devicesremain on and within range of each other. If eitherdevice is switched off or moves out of range, you mayneed to re-connect devices.Some phones may connect automatically afterpairing. We recommend selecting Yes whenprompted to allow this automatic connection.56

7.4 Unpairing Bluetooth devicesIf you encounter issues with one of your paireddevices, or if a device stops connecting to yourRoger Pen, try unpairing devices from your Roger Pen.1. Turn your Roger Pen on.2. Enable Bluetooth by pressing the Acceptfor 2 seconds.button3. Press and hold the Accept, DeclineandConnectbuttons simultaneously for 7 seconds,until the indicator light turns orange.Unpairing Bluetooth devices removes their ability toconnect with any previously-paired Bluetooth device.You will need to perform the pairing process again ifyou wish to reconnect.57

8. TroubleshootingMost probable cause(s)Solution(s)I cannot switch Roger Pen onJ The battery is emptyJ Charge Roger Pen for at leasttwo hoursI cannot understand the speakerJ The microphone is notpositioned correctlyJ Move Roger Pen closer to thespeaker’s mouthJ Make sure Roger Pen ispointing towards the speaker’smouthJ The microphone openings arecovered by fingers or clothingJ Make sure the microphoneopenings are not covered byfingers, clothing or dirtI cannot hear the speaker’s voice even though Roger Pen isswitched on58J The microphone has beenmutedJ Check the indicator light – ifit is violet, briefly press theon / off button to activate themicrophonesJ Your hearing aids are notset to the correct programJ Check that your hearing aidsare set to the correct program(Roger / FM / DAI / EXT / AUX)J Your Roger receivers are notconnected to Roger PenJ Hold Roger Pen close to eachRoger receiver in turn andpress the Connect button

Most probable cause(s)Solution(s)J In case of multiple microphones, J Check the indicator light - if itthe primary microphone mayis blinking red, switch on thenot be switched on or may beprimary microphone and checkout of rangethat it is within rangeI keep losing the audio signalJ Distance between Roger Penand Roger receiver is too largeJ Go closer to your Roger PenJ There are obstacles betweenyou and Roger PenJ Make sure you can see theRoger Pen (line of sight)The volume of my multimedia device is too lowJ Incorrect volume settingsJ Increase volume of your audiosourceI cannot hear my multimedia deviceJ The audio source is mutedJ Unmute the audio sourceJ Roger Pen is using themicro-USB audio cable butis not switched onJ Switch on Roger Pen to listento the audio source via themicro-USB audio cableRoger Pen’s light is blinking red (single flash)J The primary microphone thatyour Roger Pen is connectedto is no longer availableJ Create a NewNet (press theConnect button for 7 seconds)to make your Roger Pen astandalone transmitter again59

8. TroubleshootingMost probable cause(s)Solution(s)Roger Pen’s light is blinking red (double flash)J Its battery charge is lowJ Charge Roger Pen as soon aspossibleRoger Pen has stopped workingJ Software issueJ Reboot Roger Pen bysimultaneously pressing theon / off, microphone, acceptand decline buttonsDuring Bluetooth pairing, the phone asks for a pass codeJ This code is required to pairJ Roger Pen pairing code isyour Roger Pen with your phone‘0000’ (four zeros)I keep losing the signal during a Bluetooth phone callJ The Bluetooth device is eitherout of range or worn in a backpocket (body shielding)J Move back within range andkeep Bluetooth devices infront of youThe volume of the cell phone is uncomfortable(too low or too high)J The volume is not correctly seton the celle phone60J Adjust the volume of thecell phone

Most probable cause(s)Solution(s)The caller can hear me but I cannot hear the callerJ The call was transferred to thephoneJ Make sure the call istransferred back to your RogerPen by pressing the Acceptbutton for 2 sec

2 1. Welcome 4 2. Getting to know your Roger Pen 6 2.1 In the box 6 2.2 How your Roger Pen works 7 2.3 Device descriptions 8 2.4 Indicator lights (LED status) 9 3. Getting started 10 3.1 Setting up the docking station 10 3.2 Charging your Roger Pen 15 3.3 Switching on and off 18 3.4 Using Roger receivers 19 3.5 Connecting a receiver 20 3.6 Using the buttons 22