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www.avaya.com/learningTechnical Training Courses Updates For January/February 2020This page provides a summary of the latest updates for Avaya Learning training courses.Click on the links in the table below to access the specific courses in Avaya Learning.WBT Web-based TrainingVILT Virtual Instructor-led TrainingAvaya IX Contact Center CoursesCourse NameCourseCodeDuration &FormatNew/UpdatedUpgrading to Avaya Analytics 3.721460W1.5 Hour WBTNewTechnical Delta for Avaya Oceana 3.7 and Avaya Analytics 3.7& 4.021480W1.5 Hour WBTNewAvaya Control Manager Basics21900W1.0 Hour WBTNewUpgrading to Avaya Control Manager R9.077950W1.5 Hour WBTNewAdministering Avaya Analytics for Avaya Oceana 24310W3.5 Hour WBTUpdatedAdministering Avaya Mobile Experience Web Portal21350W2 Hours WBTUpdate (2.0)Using Avaya Workforce Optimization Select for Agents20750W1 Hours WBTUpdate (5.2.3)Using Avaya Workforce Optimization Select for Supervisors20760W2.75 Hrs WBTUpdate (5.2.3)Administering Avaya Workforce Optimization Select R520840W4 Hours WBTNewIntegrating and Supporting Avaya Workspaces for Avaya Aura Contact Center and Avaya Contact Center Select70230W4 Hours WBTNewTechnical Delta for Avaya Workforce Optimization Select R5.2.321340W1.5 Hour WBTNewIntegrating Avaya Workforce Optimization Select77550V24 Hours ViLTUpdate (5.2.3)Support Avaya Workforce Optimization Select77650V16 Hours ViLTUpdate (5.2.3)Creating Self Service Apps with Avaya Aura Orchestration Designer25100V40 Hours ViLTUpdateUsing Avaya Call Management System to Customize Reports21270W2 Hours WBTNewUsing Avaya Workspaces with AACC & ACCS for Agents24330W0.5 Hour WBTNewLAST MONTHS UPDATESFor Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningIntegrating POM with Avaya Workspace for CC Elite70280W2 Hours WBTNewAdministering Call Management System for Center Operations R1921240W3 Hours WBTNewAdministering Call Management System Supervisor and Agent BasicsR1921260W3 Hours WBTNewAdministrating Avaya Contact Center Select Basics R7.1 Part 1 & 222710W3 Hours WBTNewSupporting and Implementing Avaya Contact Center Select R7.177600V24 Hours ViLTUpdated 7.1Supporting Avaya Aura Contact Center70220V24 Hours ViLTUpdated 7.1Using Avaya Workspaces for Elite with Proactive Outreach manager– Agents24350W0.5 Hour WBTNewAvaya Oceana and Avaya Analytics R3.6.1 Technical Delta21300W1.0 hour WBTNewTechnical Delta for Avaya Aura Contact Center and Avaya ContactCenter Select R 7.121150W1 Hour WBTNewTechnical Delta for Call Management System21280W1.5 Hour WBTNewAvaya Aura Contact Center Implementation70210V40 hours vILTUpdated to 7.1Avaya Aura Contact Center Administration21190V32 hours vILTUpdated to 7.1Installing and Supporting Avaya Call Management System70190V24 hours vILTUpdatedUpgrading and Supporting Avaya Control Manager R8 for Enterprise70950W3 Hour WBTUpdated 8.1Administering Avaya Oceana R3 Omnichannel24300V24 Hours ViLTUpdated for 3.6Administrating Avaya Oceana Basics24320W2 Hours WBTNewTechnical Delta for Avaya Control Manager R8.121170W1.5 Hour WBTNewInstalling Avaya Control Manager for Enterprise R870920W6 Hours WBTUpdate for 8.1Configuring Avaya Control Manager for Enterprise R870940W4 Hours WBTUpdate for 8.1Administering Avaya Aura Call Center Elite20320W4 Hours WBTUpdateAdministering Avaya Proactive Outreach Manager20930W3.5 Hours WBTNewSupporting Avaya Oceana Solution74550V3 Days vILTUpdateSupporting Avaya Aura Call Center Elite MultichannelImplementing Avaya Aura Call Center Elite Multichannel74700W73700W2 Hours WBT3.5 Hours WBTNew (WBTfrom ILT)For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningUsing Avaya Workspaces for Elite - AgentsUsing Avaya Workspaces for Elite - Supervisors24120W24140W.5 Hour WBT.5 Hour WBTNewConfiguring Avaya Control Manager for EnterpriseUpgrading and Supporting Avaya Control Manager for Enterprise7094W7095W3 Hrs WBT3 Hrs WBTNewCreating Avaya Aura Orchestration Designer for Self-Service Apps2510V24 Hrs vILTUpdatedAvaya IX Workplace (UC) CoursesCourse NameCourseCodeDuration &FormatUpdated/NewIntegrating Avaya Aura Communications Applications (8.1)71300V40 Hours ViLTUpdateUsing the Avaya IX Workplace Client20390W2 Hours WBTUpdate/RebrandMaintaining Avaya Vantage R2.260062W.5 Hour WBTNewIntegrating and Supporting Avaya IX Messaging R1071800W.5 Hour WBTNewAvaya Session Border Controller for Enterprise R8.1 TechnicalTraining Delta20600W.5 Hour WBTNewAvaya Solution Platform 4200 R4.1 Technical Training Delta21211W2 Hours WBTNewSupporting Avaya Equinox Solution with Avaya Aura Collaboration Applications72400V40 Hours ViLTUpdatedInstalling and Administering Avaya Vantage60061W2 Hours WBTUpdatedSupporting Avaya Aura Core Components72200V40 Hours ViLTUpdatedAdministering Avaya Aura System Manager20130V40 Hours ViLTUpdatedAdministering Avaya Aura Communication Manager21450V40 Hours ViLTUpdatedIntroducing Avaya Device Adapter R820970W3 Hours WBTUpdateIntegrating Equinox Solution with Avaya Aura CollaborationApplications71400V40 Hours ViLTUpdatedAvaya Aura Release 8.1 Technical Training Delta21360W2 hours WBTNew20660W6 Hours WBTUpdatedRel 8(Vantage 2.2)LAST MONTHS UPDATESAdministering Avaya Session Border Controller for Enterpriserelease 8For Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningIntegrating Avaya Aura Core Components Release 871200V40 Hours ViLTUpdatedAvaya GSS Troubleshooting and Engagement Methodology72220W2 hoursNewSIP Auto Provisioning for J100 Phones70260W.5 Hours WBTNewIP Office Platform Release 11.0.4 Technical Training Delta20821W1.5 Hours WBTNewInstalling and Managing 3rd Party Security Certificates in AvayaAura20940W3 Hours WBTNewMigrating and Upgrading to Avaya Aura 8.020120V32 Hours ViLTUpdatedAvaya Session Border Controller for Midmarket SolutionsIntegration and Support70080W.5 Hour WBTNewImplementing and Supporting Avaya Powered By77300W2 Hours WBTIntegrating and Supporting ASBCE - Platform IndependentR8.020800V24 Hours ViLTSupporting Avaya Aura Communications Applications72300V40 Hours ViLTUpdateImplementing Avaya Converged Platform 4200 Series R4.075930V24 Hours ViLTUpdateSupporting Avaya Converged Platform 4200 Series R4.076930V24 Hours ViLTUpdateAvaya Converged Platform Release 4.0 Technical TrainingDelta21210W1 Hour WBTNewAdministering for Avaya Cloud Unified Communications20730W1 Hours WBTNewUsing Self Administration for Avaya Cloud UnifiedCommunications20740W1 Hours WBTNew3171T1.5 Hours WBTUpdateGetting Started with Avaya Converged Platform Release 4.04200 Series20520W2 Hours WBTUpdateAvaya Session Border Controller for Enterprise 8.021098W2 Hours WBTNewAvaya Global Support Services Troubleshooting andEngagement Methodology72220W2 Hours WBTNewUsing Avaya Equinox Client on Avaya IP Office20720W1 Hours WBTNewUsing the Avaya Equinox Client (3.5)20390W2 Hours WBTUpdateAdministering Avaya Aura System Manager Release 8.020130V5 days vILTUpdateDesigning the Avaya Equinox Solution3185W8 hours WBTUpdateAvaya Team Engagement Solutions APDS On Line TestFor Help or for any questions – please call one of the Global Support Numbers
www.avaya.com/learningFree/Complementary Training for Customers/Partners from Avaya Learning:CodeFormatAvaya Oceana Fundamentals - Updated21160W.5 Hour WBTDevice fundamentals60050W6 Min WBTFundamentals for Avaya Cloud Solutions60011W10 min WBTFundamentals for Avaya Contact Center Solutions60031W10 min WBTFundamentals for Avaya Unified Communications-60021W10 min WBTAvaya Cloud Fundamentals60010W.15 Min WBTAvaya UC Fundamentals60020W.15 Min WBTAvaya Contact Center Fundamentals60030W.15 Min WBTAvaya Workforce Optimization SelectFundamentals25160W.5 Hour WBTSession Border Controller for EnterpriseFundamentals26160W.5 Hour WBT24160W.5 Hour WBT2216W0.5 Hour WBTNameAvaya Aura Call Center Elite FundamentalsAvaya Equinox FundamentalsFor Help or for any questions – please call one of the Global Support Numbers
Administrating Avaya Contact Center Select Basics R7.1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7.1 77600V 24 Hours ViLT Updated 7.1 Supporting Avaya Aura Contact Center 70220V 24 Hours ViLT Updated 7.1 Using Avaya Workspaces for Elite with Proactive Outreach manager - Agents
