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TELUS FibreFrequently asked questions1What is TELUS Fibre?2Why would my community want TELUS Fibre?3I’m a homeowner. How will TELUS Fibre benefit me?4I live in an apartment building. Can I still get TELUS Fibre?5I’m a small business owner. How will TELUS Fibre benefit me?6How much does connecting to TELUS Fibre cost?7When can I get services on TELUS Fibre?8What will happen to my property when TELUS Fibre is being installed?9What if I don’t want the fibre network? Will TELUS make me switch?10How can I get more information?
TELUS FibreFrequently asked questions1What is TELUS Fibre?TELUS Fibre is a new network built from flexible,transparent fibres of glass that are slightly thicker thanhuman hair. The fibres transmit data as particles of light,allowing large volumes of information to be sent to yourhome or business at close to the speed of light. This letsyou enjoy the latest in technology, entertainment andcommunication and blazing-fast Internet speeds now,and in the future.2Why would my community want TELUS Fibre?Connecting to TELUS Fibre provides a unique opportunityfor families, small business owners, students and yourentire community. Fibre optics can open up possibilities,and having your community connected is actually veryunique, as you’ll be part of a small number of Canadianswith access to blazing-fast Internet speeds. Onceconnected, you’ll have access to the best that TELUS hasto offer. Individuals and families can enjoy lightning fastInternet, not to mention access to the best in entertainmentwith Optik TVTM. Small businesses are able to competeglobally regardless of their size and location because thenetwork will enable faster uploads, file sharing and onlinecollaboration. Students can enjoy faster internet for accessto online classes, tutorials and research.In the future, TELUS Fibre can enable health-careproviders to innovate in how they provide services to yourcommunity. With its speed, the network can empowerspecialists to monitor conditions in real time, 24/7 whilepatients are at home. Moreover, the wireless capability ofyour entire community could be enhanced with the build.All in all, connecting to TELUS Fibre ensures that yourcommunity can benefit now and always has access to thebest that TELUS has to offer for generations to come.
TELUS FibreFrequently asked questions3I’m a homeowner. How will TELUS Fibre4benefit me?I live in an apartment building. Can I still getTELUS Fibre?TELUS Fibre will give your family access to all of theYes, in many communities TELUS Fibre will extend intobest TELUS home services – including Optik TV andapartment buildings. Strata or condo board approval isblazing-fast TELUS Internet. TELUS Fibre gives yourrequired to begin the connection process.TMfamily the speed they need to stream, download andConnecting to TELUS Fibre will provide building residentssurf at blazing speeds – making the most of family time.with access to the best in TV and Internet and with thePlus, connecting your home to the fibre optic networkknowledge that their home is ready for any future TELUScan make it more desirable for others in the future. Withproducts. Business tenants will be able to serve theirTELUS Fibre, you can be assured that your family will becustomers faster than ever before.connected to the best in technologyfor generations to come.As a building owner or manager, connecting to TELUSFibre can make your building more attractive anddesirable to potential buyers, renters and tenants alike.For more details and additional information to share withyour strata or condo board, please contact 310-8277.7
TELUS FibreFrequently asked questions6How much does connecting to TELUS Fibre cost?As part of our commitment to enable our customers withthe best communication and entertainment technology,we want to connect every home and small business inyour community to TELUS Fibre. Our door-to-door teamwill visit every premises in your neighbourhood to requestpermission to have a fibre network connected directly toeach home or business. During the fibre-build program,the fibre connection is completed at no charge and withno obligation to you to purchase services. This is anexciting opportunity for you to ensure your home is readyfor the future of technology.5I’m a small business owner. How willAfter the installation, our door-to-door team will return toTELUS Fibre benefit me?each location and discuss options to activate servicesover TELUS Fibre. If you’re happy with your currentWhether you run a small home office or a large retailInternet and Optik TV TM services, we would want you tolocation, you’ll have the speed you need to better serveremain connected through the existing network for theyour customers – wherever they are.time being.TELUS Fibre will enable you to access the fastest Internetspeed TELUS has to offer. Faster Internet delivers7When can I get services on TELUS Fibre?business efficiencies including quick upload speeds,Network construction is underway. You can expect afile sharing, online collaboration and Cloud capabilities.TELUS representative to visit your home or businessBusinesses will be able to operate locally and competeand request permission to connect to TELUS Fibre atglobally regardless of their size and location. Also, youno charge. The service will be launched as soon ascan keep your customers entertained and employeesconstruction is complete in each neighbourhood. Fortuned in with Business Optik TV . Whether you’re growingupdates on construction and service availability,your business from the ground up or looking for newvisit telus.com/fibre.TMgrowth opportunities, TELUS Fibre can help you buildyour business today and in the foreseeable future.
TELUS FibreFrequently asked questions8What will happen to my property when TELUSFibre is being installed?The technicians installing TELUS Fibre will be asrespectful and non-invasive as possible. The TELUSrepresentatives will request permission from each homeand business in the community before constructioncommences. The infrastructure will follow the sameconnection path as your existing cable, with connectionsmade either below ground or aerially via poles. If your9What if I don’t want the fibre network?Will TELUS make me switch?connection is on a pole to the house, you will see minimalor no impact to your property. If your connection is belowAt the present time, we have no plans to require youground, there will be more work required. However, everyto switch. The existing copper network will continueeffort will be made to limit disruptions and minimize theto function. However, we do encourage residents andimpact on your home and daily routine. Finally, if there isbusiness owners to allow the installation of TELUS Fibrework required on a public right of way at the border ofwhile we are connecting your neighbourhood. There is noyour property, it will be completed and the right of waycost to connect to the network while we are building therestored as soon as possible.infrastructure in each community. We encourage you totake advantage of this unique opportunity to have yourProfessionals will determine the least intrusive pathhome or business connected to TELUS Fibre.from the street to your propertyIf any major disturbances seem likely, we’ll ask foryour approval before proceedingSpecialized equipment will be used when work isdeemed necessary and every precaution will be takento ensure minimal impactThe area will be restored after the work is finishedand may include sod and/or seeding. However, each10How can I get more information?We’ve created a unique website for your communitywhere you can learn more about TELUS Fibre, getupdates on when the fibre optic network will be availablein your neighbourhood, and sign up to receive updatesand more information.Visit telus.com/fibre.property will be individually assessed and some lawnsThere is also a dedicated local TELUS team who aremay take time to fully recoveravailable to answer any questions and provide information.TELUS will do an initial watering, and we encourageThey can be contacted at:residents to water the new seed or sod regularly toResidential customers: 1-855-595-5588ensure it takes root.Business customers: 310-3100Strata and condo board customers: 310-8277The terms and conditions applicable to the program may be amended by TELUS at any time without notice.TELUS and the TELUS logo are trademarks of TELUS Corporation, used under licence. 15 00015 Rev.July 2015
blazing-fast TELUS Internet. TELUS Fibre gives your family the speed they need to stream, download and surf at blazing speeds - making the most of family time. Plus, connecting your home to the fibre optic network can make it more desirable for others in the future. With TELUS Fibre, you can be assured that your family will be
