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Free VCE and PDF Exam Dumps from PassLeader Vendor: EXIN Exam Code: ITIL-Foundation Exam Name: ITIL-Foundation Question 31 – Question 60Visit PassLeader and Download Full Version ITIL-Foundation Exam DumpsQUESTION 31Which process will regularly anal0yse incident data to identify discernible trends?A.B.C.D.Service level managementProblem managementC0hange managementEvent managementAnswer: BQUESTION 32Which is the correct definition of a customer facing service?A.B.C.D.One which directly supports the business processes of customersA service that cannot be allowed to failOne which is not covered by a service level agreementA service not directly used by the businessAnswer: AQUESTION 33Which one of the following is the BEST definition of the term service management?A. A set of specialized organizational capabilities for providing value to customers in the formof servicesB. A group of interacting, interrelated, or independent components that form a unified whole,operating together for a common purposeC. The management of functions within an organization to perform certain activitiesD. Units of organizations with roles to perform certain activitiesAnswer: AQUESTION 34Which of the following is NOT a valid objective of problem management?A.B.C.D.To prevent problems and their resultant IncidentsTo manage problems throughout their lifecycleTo restore service to a userTo eliminate recurring incidentsAnswer: CQUESTION 35Which one of the following is an objective of service catalogue management?A. Negotiating and agreeing service level agreementITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderB. Negotiating and agreeing operational level agreementsC. Ensuring that the service catalogue is made available to those approved to access itD. Only ensuring that adequate technical resources are availableAnswer: CQUESTION 36Which of the following statements BEST describes the aims of release and deployment management?A. To build, test and deliver the capability to provide the services specified by service designB. To ensure that each release package specified by service design consists of a set of related assetsand service componentsC. To ensure that all changes can be tracked, tested and verified if appropriateD. To record and manage deviations, risks and issues related to the new or changed serviceAnswer: AQUESTION 37Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI)approach?A.B.C.D.Implementing service and process improvementsReviewing measurements and metricsCreating a baselineDefining measurable targetsAnswer: DQUESTION 38Which one of the following can help determine the level of impact of a problem?A.B.C.D.Definitive media library (DML)Configuration management system (CMS)Statement of requirements (SOR)Standard operating procedures (SOP)Answer: BQUESTION 39The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?A.B.C.D.Training in risk management for all staff and identification of risksIdentification of risk, analysis and management of the exposure to riskControl of exposure to risk and investment of capitalTraining of all staff and investment of capitalAnswer: BQUESTION 40Which of the following is an enabler of best practice?A.B.C.D.StandardsTechnologyAcademic researchInternal experienceAnswer: BQUESTION 41Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Whichof the following is the additional "P"?A. ProfitB. PreparationC. ProductsITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderD. PotentialAnswer: CQUESTION 42Which of the following is NOT one of the five individual aspects of service design?A.B.C.D.The design of the service portfolio, including the service catalogueThe design of new or changed servicesThe design of market spacesThe design of the technology architecturesAnswer: CQUESTION 43Where would you expect incident resolution targets to be documented?A.B.C.D.A service level agreement (SLA)A request for change (RFC)The service portfolioA service descriptionAnswer: AQUESTION 44Which of the following provide value to the business from service strategy?1. Enabling the service provider to have a clear understanding of what levels of service will make theircustomer's successful2. Enabling the service provider to respond quickly and effectively to changes in the business environment3. Reduction in the duration and frequency of service outagesA.B.C.D.All of the above1 and 3 only1 and 2 only2 and 3 onlyAnswer: CQUESTION 45What are the categories of event described in the ITIL service operation book?A.B.C.D.Informational, scheduled, normalScheduled, unscheduled, emergencyInformational, warning, exceptionWarning, reactive, proactiveAnswer: CQUESTION 46A process owner is responsible for which of the following?1. Defining the process strategy2. Assisting with process design3. Improving the process4. Performing all activities involved in a processA.B.C.D.2, 3 and 4 onlyAll of the above1, 2 and 3 only1, 2 and 4 onlyAnswer: CQUESTION 47Which one of the following is concerned with policy and direction?A. Capacity managementITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderB. GovernanceC. Service designD. Service level managementAnswer: BQUESTION 48Which of the following should be considered when designing measurement systems, methods and metrics?1. The services2. The architectures3. The configuration items4. The processesA.B.C.D.1, 2 and 3 only1, 3 and 4 only2, 3 and 4 onlyAll of the aboveAnswer: DQUESTION 49Which of the following is the best definition of IT service management?A.B.C.D.An internal service provider that is embedded within a business unitA complete set of all the documentation required to deliver world class services to customersTechnical implementation of supporting IT infrastructure componentsThe implementation and management of quality IT services that meet business needsAnswer: DQUESTION 50Which of the following is service transition planning and support NOT responsible for?A.B.C.D.Prioritizing conflicts for service transition resourcesCoordinating the efforts required to manage multiple simultaneous transitionsMaintaining policies, standards and models for service transition activities and processesDetailed planning of the build and test of individual changesAnswer: DQUESTION 51What are underpinning contracts used to document?A.B.C.D.The provision of IT services or business services by a service providerThe provision of goods and services by third party suppliersService levels that have been agreed between the internal service provider and their customerMetrics and critical success factors (CSFs) for internal support teamsAnswer: BQUESTION 52In which document would you expect to see an overview of actual service achievements against targets?A.B.C.D.Operational level agreement(OLA)Capacity planService level agreement(SLA)SLA monitoring chart(SLAM)Answer: DQUESTION 53Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?A. The IT directorB. The process ownerC. The service ownerITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderD. The customerAnswer: BQUESTION 54Which process is responsible for ensuring that appropriate testing takes place?A.B.C.D.Knowledge managementRelease and deployment managementService asset and configuration managementService level managementAnswer: BQUESTION 55Which of the following identify the purpose of business relationship management?1. To establish and maintain a business relationship between service provider and customer2. To identify customer needs and ensure that the service provider is able to meetA.B.C.D.Both of the above1 only2 onlyNeither of the aboveAnswer: AQUESTION 56Which of the following is the correct definition of an outcome?A.B.C.D.The results specific to the clauses in a service level agreement (SLA)The result of carrying out an activity, following a process or delivering an IT serviceAll the accumulated knowledge of the service providerAll incidents reported to the service deskAnswer: BQUESTION 57Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?A.B.C.D.Service StrategyContinual Service ImprovementService OperationService DesignAnswer: BQUESTION 58Which process would ensure that utility and warranty requirements are properly addressed in service designs?A.B.C.D.Availability managementCapacity managementDesign coordinationRelease managementAnswer: CQUESTION 59What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service AccreditorsAnswer: BITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeaderQUESTION 60What would be the next step in the continual service improvement (CSI) model after?1. What is the vision?2. Where are we now?3. Where do we want to be?4. How do we get there?5. Did we get there?6. ?A.B.C.D.What is the return on investment (ROI)?How much did it cost?How do we keep the momentum going?What is the value on investment (VOI)?Answer: CVisit PassLeader and Download Full Version ITIL-Foundation Exam DumpsITIL-Foundation Exam DumpsITIL-Foundation Exam QuestionsITIL-Foundation PDF lITIL-Foundation VCE Dumps
Free VCE and PDF Exam Dumps from PassLeader ITIL-Foundation Exam Dumps ITIL-Foundation Exam Questions ITIL-Foundation PDF Dumps ITIL-Foundation VCE Dumps
