Remedy Deep Dive - IT Service Catalog

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IT BriefingSeptember 17, 2009

September 17, 2009Agenda Back to School Recap/Apple@Emory Alan Cattier Subversion, ESB, JavaApplication Servers Steve Wheat Project Compass Final Report Scott Swann New Disk Encryption Policy/PGP Software Project Brad Judy &Derek Spransy Best Practices CompetencyCenter Karen Jenkins2

Back to School Recap/Apple@EmoryAlan R. CattierDirector, Academic Technology Services

Back to School RecapQuestions4

Apple@EmorySAVE THE DATE!Octoberth12 ,2009Visit and register atApple@emory.edu5

Apple@EmoryOctober 12th, 2009 Focuses– Snow Leopard Apple Mail and Exchange 2007 Entourage and Exchange 2007– Citrix, VDT, and the Mac– Parallels and VMware Fusion– iPhone and Ipod Touch Apps in the Medical Arena Securing your Device6

Apple@EmoryOctober 12th, 2009 Other Highlights– Emory Genius Bar– Favorite Emory MacTips– TechTrack with Emory MacExperts Save the Date Look for Online Registration Tell Your MacUsers and Apple Curious7

Apple@EmoryOctober 12th, 2009 Thank You to: Megan Levitt: SOMTiffany Kady: SPHEric Logan: OITShea Jarman: UTSJim Brown: OxfordDamon Lynch: ECCSMarcus Rodriguez: LibraryAlex Kyrychenko: Library8

Apple@EmoryQuestions9

Subversion, ESB, JavaApplication ServersSteve WheatChief Information Technology Architect

Subversion, ESB,Java Application ServicesVisitarch.it.emory.edu11

Subversion, ESB,Java Application ServicesQuestions12

Project Compass FinalReportScott SwannManager of Business Information Systems,PeopleSoft-Financials

Project CompassTeam Structure2 year project with 85 team members representing stafffrom the University, TEC, the Hospitals and thefollowing consulting kyBridge GlobalNorth HighlandSmartERPMDIGroupSeveral Independents14

Project CompassModules ImplementedOther Numbers––––Interfaces 105 Inbound and outboundPotentially over 20,000 people could use the Compass systemIDP Session 350 and thousands of work hours expendedConversions General Ledger 2 source systemsGrants 6 source systems and 6 thousand projectsAssets Management – 6 university source systems and 7 EHC sourcesystemsAccounts Receivable – 3 sources systemsAccounts Payable – 2 source systemsPSHRPSS15

Project CompassModules ImplementedWent live Sept. 1, 2009 with the following modules:–––––––––General Ledger & Commitment ControlAccounts PayableGrantsAccounts Receivable & BillingPurchasing (SciQuest – University & PMM –EHC)Security & WorkflowTravel & ExpenseAsset ManagementInterfaces to PSHR & PSSA16

Project CompassQuestions17

New Disk Encryption Policy/PGP Software ProjectBrad JudySenior Information Security Specialist, OIT Information SecurityDerek SpransySenior Desktop Consultant, Emory College

Disk Encryption ProjectOverview Product evaluations and selectionNew Disk Encryption Policy (5.12)Licensing agreement with PGPInfrastructure deploymentDepartmental deployments toendpoints19

Disk Encryption Policyhttp://policies.emory.edu/5.12 Data classification definitions– Public – anyone– Internal – Emory only– Confidential – controlled access– Restricted – significant harm if disclosed20

Disk Encryption PolicyMust encrypt disk Portable– Any portable device storing restricteddata Desktop– Any desktop storing more than 500restricted data records21

Disk Encryption PolicyShould encrypt disk Portable– Any portable computer storingconfidential data Desktop– Any desktop storing 1 to 500 restricteddata records22

Disk Encryption PolicyRecommended encryption Portable– All portable computers Desktop– Desktops storing more than 500confidential data records23

PGP Software ProjectProject Status PGP Universal Servers are live. The project team is currently performing internaltesting of the client and server. If your unit committed to a license purchase, andyou’re interested in participating in a pilotdeployment of PGP WDE, please contact PhilShaw (wpshaw@emory.edu). PGP professional services will be brought in tovalidate our configuration choices. The project team is on track to release PGP as anenterprise service this fall.

PGP Software Project Funding UpdateAcademic and business units havecommitted to purchase 1,400 licenses.Central sources of funding for futurelicense purchases are no longer available.A license and client distribution/trackingmethod will be determined as part of theproject.The license cost will be 45.50 per client.

PGP Software ProjectInfrastructure Overview Two clustered PGP Universal Servers. The two server’s are load balanced behinda VIP. Users will enroll with the PGP service usingtheir LDAP credentials.

PGP Software ProjectInfrastructure Overview

New Disk Encryption Policy/PGP Software ProjectQuestions28

Best PracticesCompetency CenterKaren JenkinsDirector, ITSMO

BPCCWhy? Good plans, right intentions, noble efforts but Required improvements– Improved methodology, planning, andexecution– Wider involvement– Broader and consistent adoption30

BPCCCharge and initial focus Charge– Define impactful and relevant best practices– Identify staff to define and execute– Obtain organizational input, feedback, andreview of recommendations, roadmap,timelines Service Management– Processes: Change, Incident, Problem, Request– Service-now implementation31

BPCCOrganizational Structure32

BPCCStatus Finalizing charge, membership, andgovernance Service-now contract under review withConnerat Kickoff meeting within two weeks Initial projects / deliverables Categorization Methodology Service-now implementation plan (with UTSPMO)

BPCCQuestions34

Service Management - Processes: Change, Incident, Problem, Request - Service-now implementation Charge and initial focus. 31. BPCC. Organizational Structure 32. BPCC Finalizing charge, membership, and governance Service-now contract under review with . Remedy Deep Dive