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The company and Basisgroup groupIT Help Desk & OutsourcingConsulenza & IT GovernanceICT Professional ServicesXperience - IT Service ManagementInnovationCertificationsContacts
About us22Years of activity50Team2,3mlnRevenueWe have been providing professional support in mission critical sectors in the IT field since 1995. Ourservices are tailored to our clients’ specific business needs.Our team includes 50 professionals who are experts in specific fields of expertise and attentive to the needsof your business.
The Basisgroup group5 20Years of experience200Employees13 mlnRevenueBasisgroup is a business enterprise with more than 200 employees and, for over 20 years, operates atinternational level with work projects and offices overseas.The aim of Basisgroup is to provide to its customers a wide team with ICT competencies: only one partnerfor many needs, more efficiency, timing e reliability.
The GroupServizisupportoalle aziendedei settoriOil & GasHumaned EnergiaIT diSolutionsandSystemIntegratorResourcesServices ProviderSoftware Solutions –Zucchetti partnerInnovative projectsand consultancyPlant SupportServices in Oil & Gasand PowerGeneration Industry
Some of our experiences
IT Help Desk & OutsourcingIncrease IT flexibility, monitor and manage costs and assureinfrastructure’s innovation.IT Outsourcing Call Center Level 1 HelpDeskHotline Specialist Level 2 SupportLogical and Physical IMACSupport, Management and HW MaintenanceOSS (on Site Support)Configuration CenterSoftware DistributionRemote ManagementIT Help Desk Mixed support Basis InformationTechnology/customer Support only if necessary Pay per Use Shared use of Xperience ITSM
Consultancy & IT GovernanceThe integration of technologies in business processes is fundamental inguaranteeing a competitive advantage. That being the case, we guideour clients in governance of IT Systems in order to achieve maximumefficiency.
Ict Professional ServicesWe support your business in IT Infrastructure Management and Maintenanceand in all the activities to guarantee network and data security. Active Directory Infrastructures and Solutionsbased on Microsoft architecturesClient and Server Infrastructure in LinuxenvironmentClient and Server Infrastructure in MacenvironmentVirtualized Infrastructures (Server e Desktop)Email Infrastructure andCollaboration/Communication ServerPDL management systems (MS SMS/SCCM,Altiris, etc) Business Continuity SolutionsProxy Systems and Web Content Filtering (MS ISAServer, Squid, Websense, etc)VPN and WEB – VPN InfrastructuresStrong Authentication InfrastructuresAntispam e Antivirus SystemsDLP e Disk Encryption Solutions
Xperience is a owner web – based application, projectedfot the managing of IT Service Management processes(Incident, Problem, Change, Configuration, ServiceLevel).Xperience is the result of a long – standing experienceBasis Information Technology with support services and itis designed in compliance with ITIL best practices(Information Technology Infrastructure Library).Xperience ITSM is the application platform that allowsproblem sharing and shared problem solving.
Xperience ITSMThe strenghtsAutomate processes, increasing efficiencySave time in notifying and managing ticketsManage all types of incidents in a single applicationProvide a real – time analysis of SLA performanceSupport decisions with simple reporting toolsCustomer PortalSupport decisions with integrated BIH24 access to the services thanks to the web technologyBusiness barriers removal with the integration oflanguages, time zone, applications, devices and networks Creation of a virtual team
InnovationConstant innovation is the driver through which businesses can grow, createnew business models and achieve competitive advantage.For this reason, we are always keen to respond to the needs of businesses thatlook for innovative solutions that cannot be found on the market.Video Reception ServiceCombiningVideoconferencing, VOIPand Domotic systems youcan have a RemoteReception Service (nonVirtual)UBadgeUbadge is the App formanaging access to co –working spaces forinnovative businesseslooking for solutionscombining security andtechnologyUPhoneYour smartphone becomesa cordless phone thanks toan App
CertificationsITIL Foundation 2011 Technicians CertifiedTecnici tra CCNA e CCNP con ITILV3Certificazioni tecniche in ambitoApplication ed OPMAnagerISO 9001:2008 Progettazione e Implementazione ActiveDirectory 2000/2003Designing a Microsoft Windows DirectoryService InfrastructureWindows Server 200XExchange 2000/2003 in corso dicertificazione 2007/2010MS SMS 2.0/2003 in corso di certificazione SCCM Certificazione Tecnici VCPCertificazione Commerciali VSPAzienda Vmware Professional SolutionProvider
Keep in touch with sgroup.comVia G.Valentini 1459100 – Prato (PO) 39 055 9063700
Altiris, etc) We support your business in IT Infrastructure Management and Maintenance and in all the activities to guarantee network and data security. Business Continuity Solutions Proxy Systems and Web Content Filtering (MS ISA Server, Squid, Websense, etc) VPN and WEB -VPN Infrastructures Strong Authentication Infrastructures
