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Accenture& DynatraceAccenture Cloud Innovation CenterRome
AccentureCloudInnovationCenterPushing custom cloudsolutions to the maxCloud delivers undeniable benefits – agility,rapid innovation and lower IT costs.The Accenture Cloud Innovation Centerharnesses the full potential of Cloud to custombuild latest generation solutions for our clients.We can give our clients access to a catalogof tested real cases to imagine, test andimplement leading edge cloud services thatcan help take your business into tomorrow.Now.2Accenture Cloud Innovation Center
EmergingTechnologyReal CaseVisionAccenture Cloud Innovation Center RomeEcosystemPartnersClientsACIC Rome brings together Accenture’sdeep technical know-how and industryexpertise to help companies deploycloud to transform their journey tocloud. At a time when innovation isracing ahead, Accenture is broadeningits collaboration with leading cloudsolution vendors to have instant accessAccentureto the level of specialist services that canhelp meet our clients’ specific businessobjectives. At ACIC Rome, we bringtogether not only the major technologyvendors but the best offerings fromemerging providers in step with marketevolutions. Our clients benefit from thevery latest real and tested solutions.Accenture Cloud Innovation Center3
Aboutthe partnerDynatrace provides software intelligenceto simplify cloud complexity and acceleratedigital transformation.With automatic and intelligent observabilityat scale, our all-in-one platform delivers preciseanswers about the performance and securityof applications, the underlying infrastructure,and the experience of all users to enableorganizations to innovate faster, collaboratemore efficiently, and deliver more valuewith dramatically less effort.4Accenture Cloud Innovation Center
Dynatrace delivers observability that’s more thanmetrics, logs, and traces. Plus, support for thetechnologies customers use most and preciseanswers through a full-stack topological modeland unparalleled AI engine. So, customerscan automate operations and collaborate better.An all-in-oneplatformEverythingyou needto tamethe moderncloudInfrastructuremonitoringApplication& microservicessApplicationsecurityDigital experienceDigital businessanalyticsCloudAutomationOne AgentContinuous,automatic discovery& observabilityacross the full stackSmartscapeAutomatic,real-time topologymapping withcontextPurePathDistributedtracing withcode-levelanalysisDavis AIPrecise answers withroot-cause for enhancedperformance andsecurity in multicloudenvironmentsHyperscaleScalable acrosshundreds of thousandsof hosts, millionsof entities, & thelargest multicloudsAccenture Cloud Innovation Center5
ThePartnershipWithDynatraceDynatrace has partnered with ACICto prototype solutions mainly focusing on twoof its products: OpenShift container monitoringand Infrastructure discovery and BusinessProcess Monitoring in Hybrid/Multi Cloudscenarios. The use cases main topic is:Service & Experience Management.6Accenture Cloud Innovation Center0103
ACIC Use Case Catalog02Application CloudEngineering& DigitalTransformationIng Connectivity,Edge & Telco cloud04Service & ExperienceManagementOpenShift container monitoringContainerization is a method to scaleand simplify the delivery of an application.And with containers the monitoringis becoming complex, making harderto get the right visibility of our applications.And the same happen with applicationshosted on Openshift. With Dynatracewe can have a fully automated approachfor continuous discovery of containers,for monitoring the applications onOpenshift platform and services runningwithin them. Moving to microservicesmakes it harder to get visibility.Containers are multiplying the pointsyou need to monitor.Infrastructure discovery and BusinessProcess Monitoring in Hybrid/MultiCloud scenariosBPM is a management approach that alignsbusiness processes with organizationalstrategies. It makes organization processestransparent providing leaders with a clearview of how changes impact its business.Leveraging on the integration of Dynatraceand ServiceNow technologies we providea solution allowing to have a completeservice map of the environment and impacttree in case one of the service map entitiesget impacted.Data Engineering& Applied AI/ML05Modern Workplace& Collaboration06Data CenterModernization & CloudFundation Engineering07Connected X& IoEAccenture Cloud Innovation Center7
Service &ExperienceManagementOpenShift container monitoringAbout Dynatrace and OpenShiftOrganizations have invested in monitoringtools–probably lots of them over the years.But traditional monitoring tools don’t workin this new dynamic world of speed and scalethat OpenShift enables. For a dynamicand scalable platform like this, a fully automatedapproach becomes a requirement.For agent deployment, for continuousdiscovery of containers, and for monitoringthe applications and services runningwithin them.8Accenture Cloud Innovation Center
Contextand clientchallengesNewapproachand solutionMoving to microservices makes it harder to get visibility.Containers are multiplying the points you need to monitor.They live and scale on demand. As you scale your OpenShiftenvironment the number of dependencies and data generatedincreases exponentially. This makes it impossible to understandthe system. A manual approach to instrumenting, discovering,and monitoring microservices and containers will not work.For dynamic, scalable platforms like OpenShift, a fully automatedapproach becomes a requirement.For agent deployment, for continuous discovery of containers,and for monitoring the applications and services runningwithin them.Automatic advanced observability across highly dynamicenvironment.No Code Change needed. Time to value reduced avoidinggroups coordination to gain visibility.ClientbenefitsAI driven automatic root cause analysis.Enabled to auto remediation path.Reduce Time to market of new business features.MTTI reduction.Alert noise reduction.Accenture Cloud Innovation Center9
Service &ExperienceManagementInfrastructure discoveryand Business Process Monitoringin Hybrid/Multi Cloud scenariosAbout Dynatrace and ServiceNowBoth ServiceNow and Dynatrace are strategicplatforms for managing cloud-native environments,they have a tight integration between the two,providing a complete service map of environments,smarter AI-driven answers, and closed-loop,automated workflows to ensure any implementedchanges or fixes are successful. This enablesteams to focus on the value-added tasks of digitaltransformation, and deliver simple, easy,and seamless experiences for their end users.10 Accenture Cloud Innovation Center
Contextand clientchallengesBPM is a management approach that aligns business processeswith organizational strategies. It makes organization processestransparent providing leaders with a clear view of how changesimpact its business. Companies are focusing on linkingIT systems to business processes with a structured and logicalapproach. And this while IT environments bring a scaleand frequency of change that are exponentially greater than ever.Dynatrace and ServiceNow integration provide a solution thatenables automatic observability for managing business services:Newapproachand solutionDynatrace automatically maps the OpenShift technicaldependencies and relationships in real time, from applicationsto microservices.Service Now uses data from Dynatrace to provide a correlationof infrastructure components and business services to enrichthe ITSM landscape.Complete service map of the environment and impact treein case one of the service map entities get impacted.ClientbenefitsSaves team time and resources, enabling them to focuson higher-value initiatives including driving digital transformationand delivering seamless experiences for customers. Closed-loop, automated IT Operations Management (ITOM)workflows.Proactive management of incidents according to Business Impact.Accenture Cloud Innovation Center11
ContactsAbout AccentureValerio RomanoCloud First Lead in ICEGvalerio.romano@accenture.comAccenture is a global professional servicescompany with leading capabilities indigital, cloud and security. Combiningunmatched experience and specializedskills across more than 40 industries, weoffer Strategy and Consulting, Interactive,Technology and Operations services—allpowered by the world’s largest networkof Advanced Technology and Operationscenters. Our 514,000 people deliver onthe promise of technology and humaningenuity every day, serving clients inmore than 120 countries. We embracethe power of change to create value andshared success for our clients, people,shareholders, partners and communities.Leonardo VomeroAccenture Cloud InnovationCenter Leadleonardo.vomero@accenture.comRaffaele RossiAccenture Cloud InnovationCenter CTOraffaele.rossi@accenture.comGiovanni SpinaACIC Factory Leadgiovanni.spina@accenture.comAccenture Cloud InnovationCenter RomeHosted in Talent Garden OstienseVia Ostiense 92, RomaLearn moreFind out about Accenture CloudInnovation Center of Romewww.accenture.com/acicromeVisit us at www.accenture.comCopyright 2021 AccentureAll rights reserved.Accenture, its logo, and HighPerformance Delivered are trademarksof Accenture.This document makes descriptive reference totrademarks that may be owned by others. Theuse of such trademarks herein is not an assertionof ownership of such trademarks by Accentureand isnot intended to represent or imply theexistence of an association between Accentureand the lawful owners of such trademarks.Information regarding third-party products,services and organizations was obtained frompublicly available sources, and Accenturecannot confirm the accuracy or reliability of suchsources or information. Its inclusion does notimply an endorsement by or of any third party.The views and opinions in this article should notbe viewed as professional advice with respect toyour business.
Dynatrace delivers observability that's more than metrics, logs, and traces. Plus, support for the technologies customers use most and precise answers through a full-stack topological model and unparalleled AI engine. So, customers can automate operations and collaborate better. An all-in-one platform Everything you need to tame the modern cloud
