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DAY 2National Workers’ Compensation SummitWednesday 25th February 20158.30Registration and Morning Coffee8.50Opening remarks from the Chair9.00 Keynote address: The integrated Victorian model to workplaceinjury insurance Clare Amies will provide an insight into the Victorian WorkCoverAuthority’s (VWA) approach to providing high quality service andinsurance protection, including its integration with safety andprevention strategies, a model unique to Victoria. Clare will highlightthe importance of agents to VWA’s long term success and will explorewhat it takes to foster innovation amongst its agents. The presentationwill examine strategic initiatives in service and return to work, includingthe importance of targeted early intervention; early expectationsetting and deeper engagement between doctors, agents, employersand workers; and the need to shift thinking from unfitness to work tocapacity to work. Clare Amies, Executive Director: Insurance,Victoria WorkCover Authority11.30 Risks of chronic diseases from occupational and environmentalexposures Professor Malcolm Sim, Occupational Physician and Epidemiologist,Monash Centre for Occupational and Environmental Health(MonCOEH), Monash University12.00 One brain, three minds - understanding human decision makingand judgment The presentation, developed by Dr Robert Long, Australia’s leadingexpert in the area of social psychology and risk, seeks to increaseunderstanding of the unconscious (arational/non-rational) wayshumans make judgments and decisions. It also seeks to help peopletune in and become better observers to the way the three humanminds appear at work. It is from this understanding that riskintelligence is best developed. When rational-only thinking is our onlyframework for understanding human decision making, risk cannotmake sense. The presentation includes a number of multi-mediaexperiments.Robert Sams, Director, Dolphyn9.30 Employee vs. independent contractor – What does it mean for thecase12.30Closing remarks from the Chair The way a worker is employed has an impact on whether they receiveworkers’ compensation benefits or if a workplace injury will need to beself-funded. This session will break down the definitions of employeeand independent contractor and seek to clear any questions aboutwhat employers are expected to contribute towards in regards toworkers’ compensation.12.40Lunch10.00Morning TeaRisk assessment and claims management10.30 Keynote address: Allianz Treasury Managed Funds (TMF)behavioural insights background Behavioural insights applies academic research, behaviouraleconomics and psychology and helps us understand human behaviourand decision-making. These insights can be used to design policy andprotocols in ways that help people to make better decisions. Thissession explores Allianz’s trial of introducing behavioural insighttechniques into the workers compensation environment to get peopleback to work sooner by modifying the interaction between claimsmanager and the injured worker in the first 30 days of a claim. The trialover 2013 and 2014 resulted in positive improvements in claimfinalisation rates, return to work likelihood, customer experience anddelivered on the aligned goals of all key stakeholders in the workerscompensation environment. Julie Mitchell, General Manager: Treasury ManagedFund, Allianz Australia11.00Case Study: Claim trends in the healthcare industry—— What kind of injuries are currently dominating the private hospitalsector—— Why aren’t long standing systems working—— Cross jurisdictional anomalies (learning’s from a national employer)—— Embracing the ageing workforceChanelle McEnallay, National Safety Manager, Ramsay Health CareSPEAKING, SPONSORSHIP AND ENDORSEMENTOPPORTUNITIESThe National Workers Compensation Summit is the annual gatheringof thought leaders, experts, regulators and decision markers withinthe workers compensation field. Sponsors are key to the success of thissummit and are encouraged to put their best presenters forward toeducate and share their thoughts with the delegates. Sponsors will alsohave the opportunity to give back to the delegates and sponsor thehospitality functions throughout the summit.In recent years we have developed our relationship with our loyal partnersand we welcome you to join the team.If you are interested in the sponsorship and exhibition opportunitiesplease contact Samuel Wilson on 61 2 9080 4371 oremail Samuel.wilson@informa.com.auFor speaker and endorsement opportunities, please contact theConference Manager Annalise Reid on (02) 9080 4323 oremail annalise.reid@informa.com.auPlatinum sponsor:GOLD SPONSOR:

National Workers’ Compensation SummitStreams Wednesday 25th February 2015DAY 2Stream D: Mental health, wellbeingand bullying claimsStream C: RTW1.45Opening remarks from the Chair1.451.50Workshop: Evolution of Events Based Conferencing (EBC)1.50 Cultural safety in the workplace - Getting back on top post injury The traditional conferencing model was cyclical and time basedresulting in some unnecessary conferencing and a delayed response toclaims progressing. Events based conferencing was created to bringfocus to the claims that require intervention as soon as relevantinformation has been received. The time based model relied on theconference itself to trigger progress on claims causing delays inresponding to important information in the interim. Contrasted withconferences occurring after a significant event occurs ensuringresponses are earlier, claims are progressed more quickly and contactswith injured workers, employers and medical providers are morefocused and meaningful. Brad is a below knee amputee as the result of a work place accidentthat occurred when he was 18. This has not stopped him in achievinggoals and aspirations over the years. He has developed a passion formotivating people of all ages to achieve their dreams. Norm Cockerell, General Manager: WorkersCompensation Victoria, Allianz AustraliaAbout the Facilitator: Norm commenced with Allianz as General Manager Workers’Compensation in September 2011. With over 20 years of experience in leadership roles, Norm has ledteams in Financial Services, Insurance and Health industries in Australiaand across Asia. Prior to joining Allianz, Norm held roles as ExecutiveGeneral Manager with Medibank Health Solutions; Head of ChannelDevelopment, Banking and Finance with AIG and Head of PersonalFinancial Services in Thailand with HSBC. The combination of broad commercial experience and a soundunderstanding of the Victorian and other Australian states Workers’Compensation jurisdictions provides a strong understanding of thestrategic drivers of success. Norm holds a Bachelor of Business and is a Graduate Member of theAustralian Institute of Company Directors.Opening remarks from the Chair Brad has a highly developed awareness of the importance of soundoccupational health and safety practices in the workplace and howbest to achieve these. He can present these concepts at various levelsto meet the needs of the company and to motivate staff to achievebest practice in the workplace. Brad will focus on the hidden dangersat a workplace and highlight that despite planning, accidents canhappen. Brad Ness OAM, 4 time Paralympian and Captain of the AustralianMen’s Wheelchair Basketball Team2.20 Early intervention in conflict to minimise the risk of a Workers’Compensation claim Early intervention starts long before a conflict or unsafe situation arisesin the workplace. Early Intervention starts with a culture in whichmanagers expect and workers deliver on their responsibility to attendfor work in a fit state – ready and able to perform their duties in aprofessional, respectful, safe and skilled manner. Workers at all levels within a business can often fall into the habit ofpresenting for work as though it’s a mindless task that blurs into thesubstance of their greater lives. When in actual fact, there should be aclear distinction between our private lives (in which we get to makepersonal choices to suit our own interests) and our work lives (in whichwe have to make decisions in the best interest of the business). Workersoften forget they have entered into a legal contact to competentlyperform specific duties within a framework of policies relating to bothprocedure and behaviour. Catherine Gillespie, Managing Director, Workplace Conflict Resolution3.20Afternoon tea3.10Afternoon tea3.50 Importance of having a return to work coordinator in yourbusiness3.45 Managing the potential psychological impacts of a workplaceinjury Senior Executive,Australian Chamber of Commerce and Industry (ACCI) After a workplace injury, an injured employee may feel a certain stigmaor backlash for not being able to perform their duties as before. Thismay lead to feelings of inadequacy, guilt or even uncertainty abouttheir future employability. These psychological impacts of an injuryneed to be recognised and managed by a workplace to ensuresuccessful reintegration of the injured worker.4.20 Case Study: Return to work strategy development at theTransport Accident Commission4.20 Panel: Workplace stress management The TAC has recently developed a new return to work strategy forpeople injured in transport accidents. This includes a revision of ourmodel, new roles for case managers, structural change, and differentapproaches to helping clients return to work. This presentation willfocus on the process of strategy development and will outline some ofthe key changes including new approaches to mental health andpersistent pain screening, and role change for claims managers. Managing stress in the workplace is becoming more crucial to ensurethe health and wellbeing of employees thus ensuring optimumproductivity is reached. Join the discussion as panel members sharetheir tips and techniques for managing stress in the workplace. For speaker updates please visit:www.informa.com.au/workerscomp Damian Poel, Senior Manager: Recovery Branch - Claims,Transport Accident Commission (TAC)4.50Closing remarks from the Chair5:00End Day 2 and conference close4.50Closing remarks from the Chair

National Workers’ Compensation Summit24th – 25th February 2015 Etihad Stadium, Melbourne3 Easy Ways to RegisterStay inTelephone 61 (0)2 9080 4307 – Quoting P15K04Emailinfo@informa.com.au – Quoting fetyTwitterwww.twitter.com .comYouTubewww.youtube.com/informaozGoogle www.informa.com.au/googleplusSlideshare www.slideshare.net/informaozPricing DetailsRegister Early & SaveSuper Early BirdBook & pay on or before 31 December 2014Early bird RateBook & pay from 31 January 2015Standard RateBook & pay from 1st February 2015Conference Conference 2,795 279.50 3,074.50 440 2,995299.50 3,294.50 3,195 319.50 3,514.50Conference 1 workshop ( A or B) 3,195 319.50 3,514.50 440 3,395339.50 3,734.50 3,595 359.50 3,954.50Conference both workshops 3,595 359.50 3,954.50 440 3,795379.50 4,174.50 3,995 399.50 4,394.501 workshop (A or B) 595 59.50 654.50 220 69569.50 764.50 795 79.50 874.50Both workshops 995 99.50 1,094.50 220 1,095109.50 1,204.50 1,195 119.50 1,314.50Government/NFP ference 1,595 159.50 1,754.50 330 1,795179.50 1,974.50 1,895 189.50 2,084.50Conference 1 workshop ( A or B) 1,895 189.50 2,084.50 330 2,095209.50 2,304.50 2,195 219.50 2,414.50Conference both workshops 2,195 219.50 2,414.50 330 2,395239.50 2,634.50 2,495 249.50 2,744.501 workshop (A or B) 395 39.50 434.50 220 49549.50 544.50 595 59.50 654.50Both workshops 695 69.50 764.50 220 79579.50 874.50 895 89.50 984.50For full terms and conditions, please visit: www.informa.com.au/workerscompensationUse your QR Reader App on yoursmartphone and scan this code totake you directly to the websitePOSTAGEPAIDIf undeliverable return to: PO BOX Q1439, SYDNEY NSW 1230AUSTRALIA

regards to Workers' Compensation in Australia and allow delegates to share their thoughts. 12.20 closing remarks from the chair Helen Silver, Chief General Manager: Workers Compensation, Allianz Australia 12.25 Lunch Tuesday 24th February 2015 DAY 1 OFFICIAL SUMMIT DINNER tuesday 24th February 2015, 7pm Venue: Sumac