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How to Create an Enterprise UX StrategyReview: 2 years of UX strategy group at the SAP German User GroupJürgen Jakowski, SAP SEPublic

Legal DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permissionof SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP.SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to developor release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possiblefuture developments, products and or platforms directions and functionality are all subject to change and may be changedby SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legalobligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, eitherexpress or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, ornon-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumesno responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconductor gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actualresults to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-lookingstatements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions 2016 SAP SE or an SAP affiliate company. All rights reserved.Public2

Your Presenter for TodayJürgen JakowskiHead of SAP Enterprise Architecture ExplorerCoE Enterprise Architecture, SAP Product & Innovations@JJComment 2016 SAP SE or an SAP affiliate company. All rights reserved.Public3

Overview of planned nowledge-transfer/en/sap user experience explorerTitleAbstractDateThe Evolution fromSAP UX Explorer toSAP Enterprise ArchitectureExplorerSAP Enterprise Architecture Explorer is a self-service provided by SAP that provides answers to many of your enterprise-relatedquestions. It provides a well-structured and easy way to get to know your options and their relations to the necessary focus areas such asUser Experience, Landscape Architecture, offerings such as SAP products and services as well as Enterprise Architecture. In this sessionyou will learn in more detail what this Explorer is, which benefits it provides and how you can use it to quickly increase your know-howabout relevant technologies, strategies and methods.DONEUser Experience andLandscape Architectureunder the light ofEnterprise ArchitectureIf you are an enterprise architect you are typically searching for information that covers both, the business and IT perspective. In addition,you might like to see IT not only as a set of boxes and software. Instead you might want to get the topic structured and related to ITcapabilities. SAP helps you in this matter with a structured approach to provide architecture viewpoints, transition paths and other elementson various burning topics. In this session, we want to introduce this approach and share the current state of this effort. This session willinclude real-life examples focused on User Experience (UX) and Landscape Architecture.DONEHow to start developing anenterprise UX strategyYou might already know the SAP UX Strategy which provides a lot of important information. However, one question might still be in yourmind: “How can I start now with my enterprise UX Strategy”. In fact if you seriously want to improve user experience in your enterprise, youwill need your own strategy that considers the business and IT goals of your company. Besides the strategy, you will need a roadmap andof course a process that combines all that in a consistent approach. This session provides insight in how to define your strategy, shows atested process and provides several viewpoints on this matter.TODAYHow to arrange an optimaldeployment of SAP products ina system landscapeBefore implementing a new SAP product, IT departments need to decide how best to deploy this product within their system landscape.Information about the deployment architecture of the product needs to be analyzed. Useful deployment options have to be evaluated.Finally the planned landscape architecture for the new product needs to be determined and the new product has to be implemented andintegrated into the existing system landscape. In this session you will learn more about how SAP can help you to identify the optimaldeployment of its products in your system landscape.April 7How to useSAP PowerDesigner to modelyour landscape architectureSAP PowerDesigner is known as a business process and data modelling software for Enterprise Architecture (EA). It helps you to build ablueprint of your current and planned enterprise architecture in its entirety to understand its many interdependencies. Though, SAPPowerDesigner is often used to do process- and data modeling, you can also make use of it to model your reference landscapearchitecture. In this session we are going to perform a live demo of how to use SAP PowerDesigner to model such an architecture basedon given business and IT priorities.May 3 2016 SAP SE or an SAP affiliate company. All rights reserved.Public4

User Interface (UI) und User Experience (UX) USER EXPERIENCEWas ist eigentlich der Unterschied?USER INTERFACESAPaffiliatecompany.All rightsreserved. 20162014 SAPSAPSESEororananSAPaffiliatecompany.All rightsreserved.BPublicPublicVE5

THE MOTIVATION FOR IMPROVEMENTBUSAGEPRODUCTIVITYTRAINING COSTS 60% 50%-80%increased utilizationproductivity increasereduced training costsVE* Results from SAP Design Services Portfolio. For more information, see: https://www.youtube.com/watch?v 4uAHJV4OqAA 2016 SAP SE or an SAP affiliate company. All rights reserved.Public6

IDENTIFY / DEFINE YOUR CONDITIONS AND BOUNDARIESBTypical questionsETypical questionsWhat is my vision?Which resources are required?Which missions support my vision?What is the timeline of the project?That goals need to be achieved?Which are the project milestones?Influence factorsVInfluence factorsBusiness goalsExisting know-how and competenciesExisting business strategyAvailable time (other projects)Existing IT strategyBVEBEnterpriseUX Strategie 2016 SAP SE or an SAP affiliate company. All rights reserved.VERoadmapPublic9

FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (2/3)BVEConcern-based approachConcernConcernConcernHow to help unsatisfiedSAP GUI power users1 2016 SAP SE or an SAP affiliate company. All rights reserved.ViewpointViewpointViewpointDynpro-based applicationsViewpointwith SAPGUIDynpro-based applicationswith SAP Screen Personas2TransitionTransitionTransitionTransition toSAP Screen Personas3Public11

FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (3/3)BAnalytical approachBUSINESSJUDGEMENTExample: Value of relatedbusiness processUSER SURVEYExample: Satisfaction withgiven application / transaction2VEIT ASSESSMENTExamples: UI complexity,available le: Workload MonitorApplication/ UMHIGHWDA / FioriPersonasN/A1 2016 SAP SE or an SAP affiliate company. All rights reserved.Public12

FINALIZE STRATEGY, EXECUTE ROADMAP (2/3)BVESUSTAINPrototypesYOUR EXISTINGBOUNDARIESDISCOVER & PLANDELIVER & MEASURECONTINUOUSIMPROVEMENTKNOWLEDGE & LEARNING1Win trust and supportof your management2Intensify your user research and createa reliable picture of the as-is situation6Execute UX Improvement Roadmap3Learn and identify your optionsfor improvement7Measure effects via user feedback4aIdentify prototype activities(adopt and adapt)8Finalize yourimprovements4bIdentify prototype activities(develop)5Execute Prototypes6Create UX Improvement Roadmap 2016 SAP SE or an SAP affiliate company. All rights reserved.910Promote yoursuccessSustain yourimprovement &expand your scopePublic14

FINALIZE STRATEGY, EXECUTE ROADMAP (3/3)BBSVEI 2016 SAP SE or an SAP affiliate company. All rights reserved.VERecommended BlogRecommended SAP ServiceRecommended VideoRecommended UX Explorer TopicRecommended SAP Information SourcePublic15

SYMPLY STARTStart a user surveyDon‘t be scared of feedback.Users already feel better if somebody listens to them.Some users are already satisified. Please, let them satisfied.Also include the business departmentsDirect your colleagues from the different business departments to the SAP Innovation Discovery Tool.Always try to get in touch with end-users, not only with key users or even managers of the business departments.Start YOUR enterprise UX StrategyStart to draft a rough enterprise UX strategy.Take advantage of the information about enterprise UX strategy in the SAP EA Explorer and start with phase one.http://sap.com/eaexplorer 2016 SAP SE or an SAP affiliate company. All rights reserved.Public17

Thank YouThank You!Any questions?Jürgen JakowskiTitleDateThe Evolution from SAP UX Explorer toSAP Enterprise Architecture ExplorerDONEUser Experience and Landscape Architectureunder the light of Enterprise ArchitectureDONEHow to start developing an enterprise UX strategyDONETwitter: @JJCommentMail: juergen.jakowski@sap.com 2016 SAP SE or an SAP affiliate company. All rights reserved.How to arrange an optimal deployment ofSAP products in a system landscapeApril 7How to use SAP PowerDesignerto model your landscape architectureMay 3Public18

SAP Enterprise Architecture Explorer SAP Enterprise Architecture Explorer is a self-service provided by SAP that provides answers to many of your enterprise-related questions. It provides a well-structured and easy way to get to know your options and their relations to the necessary focus areas such as