Transcription
EPOS Enterprise SolutionsCOMMANDAlways in control
Air Traffic Control 3Controllinginvisiblehighwaysin the skyWay above our heads is a dynamicnetwork of flights constantly in motion,all kept under meticulous controlby ATC professionals. These invisiblehighways demand a quality of com munication in a class of its own.The dynamic working environmentin control towers presents very realchallenges. Air Traffic Controllers arein constant contact with a number ofaircraft assigned to them and requirehighly tuned skill sets to ensureaccurate navigation instructions100% of the time. To facilitate thesedecisions and secure the safety ofglobal air traffic, EPOS delivers a rangeof premium headsets designed toprovide an outstanding communicationexperience on both sides of the call.With high-quality, noise-cancellingmicrophones that focus on the nuancesof the human voice and filter outunwanted background noise, EPOSkeeps ATC professionals performingto the best of their abilities every time.Build your customized solution at:atc.eposaudio.com
Air Traffic Control 5GlobalPartnershipsANSP PartnersNATSAirServices – AustraliaAirways - New SABULATSAHungaroControlIAACAD- Hong KongMATSLVNSMATSASERCOFraportNAV CanadaARINCAVINORJCAA – JamaicaNAV PortugalSkyguideSkeyesGANS - UAEDHMI - TurkeyAAI - IndiaNASASITTIJotronCopperchaseCollins Aerospace ARINCCompunetixRaytheonL3HarrisSelex- LeonardoDRS TechnologiesOrionMicroNAVEntry Point Northe-SigmaUFAST EngineeringLeidosVCCS OEM PartnersFrequentisIndraIndra-NAVIARohde & Schwarz/TopexLockheed-MartinGeneral DynamicsSAABThalesNorthrop Grumman – Park AirProfessional performanceThe International Air Traffic Control network isone of the most reliable, successful and safeorganizations in the world. The people whoare at the core of this system are highly trainedprofessionals on duty in Airport Towers andAir Traffic Control (ATC) Centers every day,making flight safety something that can almostbe taken for granted.EPOS supports the safe performance ofthese professionals with state-of-the-artcommunication technology. Our line ofCOMMAND headsets is lighter than ever andoffers a more comfortable fit even duringlong hours of operation.
Air Traffic Control 7COMMAND46 SeriesFocused and in controlEnsure consistent, reliable communication and all-daycomfort with a lightweight headset designed to keepyou in complete control in demanding sound environ ments. The noise-cancelling microphone filters outbackground noise and delivers optimal speech clarityperfect for ATC and C3 use.Your comfort is prioritized with a patented design fora personalized fit. Stay aware of your surroundingswith a flip away headphone for single-sided listening.Customize further with a flexible microphone boomthat allows for left or right sided use. Protect yourhearing from sudden sound bursts on the line withEPOS ActiveGard – a unique technology thatprotects while preventing communication drop-out.With the possibility of multi-channel communication,this headset delivers consistent operational excellenceand guarantees your optimal performance.HME 46-IISee more at eposaudio.com/command-hmx46Key benefits & featuresConsistent communicationwith EPOS Voice technologyVoice enhancing technology with a noisecancelling microphone delivers perfect voicetransmission and reception for listenersSupreme compatibility with all ATCand C3 applicationsWorks for every application with a choice ofelectret/dynamic microphone, and single-sidedor double-sided ear cup modelExceptional all-day comfortExtremely lightweight design consists of patentedtwo-piece split headband and soft, acousticfoam ear padsMultitask with two channel stereo applicationEnabling multi-channel communication so youcan switch between different callsProtect your hearing with EPOS ActiveGard Guards against acoustic injury caused bysudden tone bursts on the line without riskof communication drop-outHMD 46-II
Air Traffic Control 9COMMAND600 SeriesDemand clarity and durabilityUnleash your potential with a headset that stands upto the daily demands of ATC/C3 working environments.EPOS Voice ensures excellent communication withan ultra noise-cancelling microphone – guaranteeingcommands come through loud and clear.The series delivers extreme durability for your reliableperformance; its premium quality build, with steelreinforcement at vulnerable speaker joints, ensuresa robust solution and the adjustable headbandand leatherette ear pads maximize comfort. EPOSActiveGard protects your hearing, with no risk ofcommunication drop-out, and you can switch betweenair and land-based communications as your workrequires. With excellent communication clarity anddurability, this is an audio solution that lets you takecontrol when it counts.SC 660 ATC/C3 AGSee more at eposaudio.com/command-sc600Key benefits & featuresExcellent communicationwith EPOS VoiceTM technologyVoice enhancing technology with ultra noisecancelling microphone for excellent voicetransmission and receptionProtect your hearing with EPOS ActiveGard Guards against acoustic injury without risk ofcommunication drop-outBenefit from multi-channel communicationWith two channel application for air and landbased communication on SC 660 ATC/C3 AGExtreme durability you can rely onWith stainless steel hinge on speaker joints whichlasts for the long termExceptional comfort throughout your shiftWith fully adjustable headband and generousleatherette ear pads made to maximize comfortSC 630 ATC/C3 AG
Air Traffic Control 11COMMAND200 SeriesIn control and presentEnsure flawless communication and assertive decisionswith absolute call clarity. Meet the challenges ofATC/C3 situations with robust, lightweight headsets– either single or double-sided – for all-day comfortand protection from acoustic injury.Being heard clearly is guaranteed through EPOSVoice technology with a noise-cancelling microphonefor perfect voice transmission. The truly premiumaudio experience of this headset means ATC andC3 operators can perform with reliable excellence.Choose a single-sided headset for situationalawareness when surrounding conversations areessential to maintain control. A fully adjustable metal,reinforced headband and soft leatherette ear padsensure a perfect fit – so you can stay focused onthe task at hand.SC 260 USB PTTSee more at eposaudio.com/command-sc200Key benefits & featuresConsistent communicationwith EPOS VoiceTM technologyVoice enhancing technology with noisecancelling microphone delivers clear voicetransmission and reception for listenersProtect your hearing with EPOS ActiveGard Guards against acoustic injury caused bysudden sound bursts on the line withoutrisk of communication drop-outMultitask with two channel stereo applicationEnabling multi-channel communication whenswitching between air and land-based callson SC 260 ATC/C3 AGAll-day comfort and robust buildMade from high-quality materials, the CircleFlex dual-hinge ear cup system and adjustableheadband create a perfect fitChoose your wearing styleWith a flexible microphone boom arm wornon either the left or right sideSC 260 ATC/C3 AG
Air Traffic Control 13COMMAND27 SeriesTake controlBoost concentration in the control room with a comfor table, premium headset that delivers uncompromisingcommunication and situational awareness. The noisecancelling microphone reduces ambient noise toimprove speech intelligibility for your listener. Meaningyou can be heard even in noisy, dynamic workingenvironments.Your focus is further optimized through soft overthe-ear ear cups providing high passive attenuation.Lasting comfort during your shift is guaranteed witha lightweight design and a split two-piece headbandthat alleviates pressure to the top of the head. Workyour way and personalize your headset with a choiceof left or right boom microphone positioning. Withexcellent audio capability, noise dampening and a flipaway ear cup on double-sided headsets, you can stayin control of the demanding ATC and C3 environment.HME 27 SeriesSee more at eposaudio.com/command-hmx27Key benefits & featuresUncompromising communicationwith Voice ClarityVoice enhancing technology with noise-cancelingmicrophone delivers excellent voice transmissionand reception for listenersTwo channel stereo modeMakes it possible to use one channel forradio communications and one for telephonecommunications on dual sided headsetProtect your hearing with ActiveGard Guards against acoustic injury caused bysudden sound bursts on the line withoutrisk of communication drop-outStay aware of your environment on callsEnjoy single-sided listening with flip away ear cupon double-sided headsetAll-day comfort and robust buildSuperb wearing comfort with patented two-pieceautomatic headband and soft circumaural ear padsHMD 27 Series
Air Traffic Control 15
Air Traffic Control 17COMMAND110 SeriesStay focusedWhen the pressure is on in control tower and C3environments, choose a noise reducing headsetwith great call clarity to guarantee your performance.Closed ear cups provide excellent passive attenuationin particularly noisy spaces.A noise-cancelling microphone ensures excellentspeech transmission and can be adjusted to fit therequirements of your workplace. The soft ear padsand cushioned headband deliver long-wearingcomfort so you can focus on what you do best. Fordual communication switch from mono to stereo andenjoy integrated volume control on the head cup.The microphone can easily be repositioned to theleft or right side via a flexible boom arm and includesa quick-fix feature for accurate placement. Duringtough shift work when every command counts, this isa headset that helps you make consistently reliabledecisions.See more at eposaudio.com/command-hme110Key benefits & featuresClear communication with Voice ClarityVoice enhancing technology with ultranoise-canceling microphone for excellentvoice transmission and reception on callsStay focused with noise reductionClosed ear cups offer passive attenuationup to 40 dBControl volume easilyWith built in volume control on ear cupthat can be disabled if necessaryHME 110Choose your wearing styleWith a flexible microphone boom arm wornon either the left or rightDual communication sourcesChoose mono or stereo with simple switchingbetween two communication sources
Air Traffic Control 19EPOS ActiveGard technologyEPOS VoiceTMtechnologyPlay soundwithoutEPOS VoiceTM technologyPlay soundwithoutEPOS ActiveGard Play soundwithEPOS VoiceTM technologyPlay soundwithEPOS ActiveGard Sound burstActiveGard CompressingPlease be warned that the sound without EPOSActiveGard can be extremely high. We recommendthe volume should be set low when playing.The natural listening experienceFor the best possible communicationbetween the Air Traffic controller and thePilot Cockpit, EPOS VoiceTM technology,uniquely enhances the most importantfrequencies and details of the human voice.The sound for the Air Traffic controller iscrisper and clearer, allowing them to hear thenuances contained in spoken conversation.For the pilot in the cockpit, the Air TrafficHearing protectionContoller using a COMMMAND headsetwith noise-cancelling microphone, hearsthe clearest voice signal, which maximizesspeech intelligibility and significantly reduces“Call Back-Read Backs”. In combination,this results in better, more natural soundingcommunications where no important detailsare lost and this adds to the safety factor.During the course of a day, Air TrafficControllers may be exposed to seldom, buthazardous incoming noises that can bedangerous to hearing. Technically referred toas a sound burst, this can potentially causelong-lasting damage to the human ear. Tosafeguard users, all COMMAND headsets forAir Traffic Control (ATC) are equipped withinnovative EPOS ActiveGard technology.Required by EC directiveAs long as ATC operators continuouslyuse headsets without EPOS ActiveGard ,unexpected noise peaks can lead to irreversibleconse quences, from headaches and tinnitusproblems to acoustic shocks or even totalhearing loss. For that reason, the currentEU directives regarding workplace securityprescribe the protection of employees fromacoustic shock.Required by FAAThe Federal Aviation Administration (FAA)also requires using hearing protection forcontrollers if the noise level is reachescertain limits.
COMMANDPTTsCOMMANDAccessoriesPTT SeriesPTT 20 SeriesPTT 30 SeriesPTT 40 SeriesPTT 50 SeriesAnalogue Mic pre-amp USB Mini-XLR socket PTT lock ConnectorsThe following connector types are available as astandard configuration. EPOS is able to customizecable assemblies and connector types to customerspecification.7/8/10-pin round plug straight7/8/10-pin round plug angled6-pin Mini XLRPJ 075Art. no.SC 230 / SC 260SeriesSC 630 / SC 660SeriesHME / HMD 46SeriesHME /HMD 27SeriesHME 110SeriesCarry Case 051000884 –Nylon carry pouchCB 011000786[ ][ ]–––Cable clipHZC 08 (for round cable)1001117––[ ][ ][ ]Ear pads, 100 pairs587972–– ––HZP 31 SC 200Leatherette Earpads for SC 2001000791 ––––HZP 34 Leather EarpadSC 600 L, 2pcs1000792– –––Windshield aussen-100 PCS-RD20BKE 46 Windscreen 100 pcsw578855––[ ] / –[ ] / ––WindscreenFor HMD series HS543656––– / [ ]– / [ ]–Spare Mic foam,DW20/D301000710[ ][ ]–––MZW45092804––––[ ]HZH 200 - 50PCS Hygiene padsCOMMAND 200/600502194–– ––HMS 26-2Headband padding, 2pcs550262–– –Earpads (1 pair)For HME/D 27573600[ ]–– –3126Air Traffic Control 214Available on request ondifferent wiring configurations.For information about connector and cableconfigurations, see our separate “Cable Guide”.[ ] Included in the delivery Available as an accessory– Not suitable for this headset
COMMANDHeadsets overviewAir Traffic Control 23COMMANDHMD 46-3-IICOMMANDHMD 46-31-IICOMMANDHME 46-3-IICOMMANDHME 46-31-IICOMMANDHME 46-3S-IICOMMANDSC 230 ATC/C3 AGCOMMANDSC 260 ATC/C3 AGCOMMANDSC 260USB PTTCOMMANDSC 630 ATC/C3 AGCOMMANDSC 660 ATC/C3 AGCOMMANDHME 110 ATCCOMMANDHME 110 c, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, opensupra-auraldynamic, closedCircumauraldynamic, closedCircumauralFrequency response20 – 14,000 Hz20 – 14,000 Hz20 – 14,000 Hz20 – 14,000 Hz20 – 14,000 Hz50 – 18,000 Hz50 – 18,000 Hz50 – 18.000 Hz50 – 18,000 Hz50 – 18,000 Hz45 – 15,000 Hz45 – 15,000 Hz300 Ω300 Ω300 Ω300 Ω300 Ω200 Ω200 Ω200 Ω200 Ω200 Ω300 Ω stereo/150 Ω mono300 Ω stereo/150 Ω monoSound pressure evel (SPL)95 dB @ 1 kHz, 1mW,mono86 dB @ 1 kHz, 1V95 dB @ 1 kHz, 1mW,mono103 dB @ 1 kHz, 1V95 dB @ 1 kHz, 1mW,mono86 dB @ 1 kHz, 1V95 dB @ 1 kHz, 1mW,mono86 dB @ 1 kHz, 1V99 dB @ 1 kHz, 1mW,mono86 dB @ 1 kHz, 1V103 dB @ 1 kHz,1 mW, 107 dB@ 1 kHz, 1 V103 dB @ 1 kHz,1 mW, 107 dB@ 1 kHz, 1 VMax. 113 dB via USB95 dB @ 1 kHz,1 mW, mono 83 dB@ 1 kHz, 1 V95 dB @ 1 kHz,1 mW, mono 83 dB@ 1 kHz, 1 V90 dB @1 kHz, 1 mW,mono, 98 dB@ 1 kHz, 1 V90 dB @ 1 kHz,1 mW, mono 98 dB@ 1 kHz, 1 VDistortion 1 % at 95 dB SPL(350 – 3,000 Hz) 1 % at 110 dB SPL(350 – 3,000 Hz) 1 % at 95 dB SPL(350 – 3,000 Hz) 1 % at 95 dB SPL(350 – 3,000 Hz) 1 % at 98 dB SPL(350 – 3,000 Hz) 1 % at 102 dB SPLat 1 kHz 1 % at 102 dB SPLat 1 kHz 1 % at 102 dB SPLat 1 kHz 1 % at 102 dB SPLat 1 kHz 1 % at 102 dB SPLat 1 kHz 1 % at 100 dB SPL 1 % at 100 dB SPL2.7 N2.7 N2.7 N2.7 N3.7 N1.9 N1.9 N1.9 N1.0 N1.5 N10 N10 NBMD 46-413BMD 46-413BKE 46BKE 46BKE Ultra noise-cancellingUltra noise-cancellingMKE 45-1MKE 45-1Transducer principleDynamic microphone,noise-cancellingDynamic microphone,noise-cancellingElectret microphone,noise-cancellingElectret microphone,noise-cancellingElectret microphone,noise-cancellingElectret microphoneElectret microphoneElectret microphoneElectret microphoneElectret microphoneElectret microphone,noise-cancellingElectret microphone,noise-cancellingFrequency response100 – 12,000 Hz100 – 12,000 Hz100 – 15,000 Hz100 – 15,000 Hz100 – 15,000 Hz150 – 6,800 Hz150 – 6,800 Hz150 – 6.800 Hz150 – 6,800 Hz150 – 6,800 Hz100 – 5,000 Hz100 – 5,000 Hz0.5 mV / Pa0.5 mV / Pa17 – 100 mV / Paadjustable, 80 mV / Pa,-2 dB (factory preset),equivalent to 800 mVat 114 dB SPL17 – 100 mV / Paadjustable, 80 mV / Pa,-2 dB (factory preset),equivalent to 800 mVat 114 dB SPL17 – 100 mV / Paadjustable, 80 mV / Pa,-2 dB (factory preset),equivalent to 800 mVat 114 dB SPLSensitivity:-38dBV ( /-) 3dBSensitivity:-38dBV ( /-) 3dBSensitivity:-38dBV ( /-) 3dBSensitivity:-38dBV ( /-) 3dBSensitivity:-38dBV ( /-) 3dB40 mV / Pa ( /-) 1 dB40 mV / Pa ( /-) 1 dB200 Ω200 ΩN/AN/AN/A2,200 Ω2,200 Ω2,200 Ω150 – 2,200 Ω150 – 2,200 Ω150 Ω150 ΩN/AN/AN/A8–16 VDC8–16 VDC1–10 V DC1–10 V DCUSB1–10 V DC1–10 V DC8–16 VDC8–16 VDC150 g/5.29 oz150 g/5.29 oz150 g/5.29 oz150 g/5.29 oz110 g/5.29 oz58 g/2.05 oz86 g/3.04 oz89 g / 3.14 oz77 g/2.72 oz110 g/3.88 oz350 g/12.35 oz350 g/12.35 ozOperating temperature-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 F-10 C to 55 C/ 14 F to 131 FStorage temperature-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 F-55 C to 70 C/-67 F to 158 FConnection cable–––––Straight cable, 2.6 mmwith Mini-XLR plugStraight cable, 2.6 mmwith Mini-XLR plugUSB CableStraight cable, 2.6 mmwith Mini-XLR plugStraight cable, 2.6 mmwith Mini-XLR plugsingle-sided,round cablesingle-sided,round cableLength–––––1.0 m/3.28 ft1.0 m/3.28 ft2.4 m/0.94 ft1.0 m/3.28 ft1.0 m/3.28 ft1.5 m/4.92 ft1.85 m/6.07 i-XLRMini-XLR5.25 mm jack plugmicrophone6.35 mm jack plugheadsetopen endedEPOS Active gard –EPOS Active gard –EPOS Active gard Art. no. 1000291(without EPOSActivegard )Art. no. 1000293(without EPOSActivegard )Certified for MicrosoftTeamsArt. no.HeadphoneImpedanceContact pressureMicrophoneTypeOutput voltageImpedanceSupply voltageGeneralWeight without cableRemarks* SC 260 ATC/C3 UT with open ended connector availableArt. no. 1000297(without EPOSActivegard )
COMMANDHeadsets overviewArt. no.Cables and PTTsoverviewCOMMANDHME 27 ATC/C3300 ΩCOMMANDHMD 27w. std. boomCOMMANDHMD 27 ATC/C3w/o AGCOMMANDHMD 27 ATC/C3w. 5 ohm MicCOMMANDHMD 27 ATC/C35 ohm w/o AGCOMMANDHME 27 neTransducerElectret, closedsupra-auraldynamic, closedsupra-auraldynamic, closedsupra-auraldynamic, closedsupra-auraldynamic, closedsupra-auralElectret, closedsupra-aural8 – 18,000 Hz8 – 18,000 Hz8 – 18,000 Hz8 – 18,000 Hz8 – 18,000 Hz8 – 18,000 Hz300 Ω300 Ω300 Ω300 Ω300 Ω300 Ω100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz100 3 dB, 1 V, 1 kHz95 3 dB, 1 mW, 1 kHz 1 % at100 dB SPL 1 % at100 dB SPL 1 % at100 dB SPL 1 % at100 dB SPL 1 % at100 dB SPL 1 % at100 dB SPL3.3 N3.3 N3.3 N3.3 N3.3 N3.3 NCable-III-6Cable-H-6with system plugPTT 40StraightPTT 40TCDM6BCH6PTT 42XLRTC6BCH6PTT 30 on cablestraight cablecoiled cablestraight cablecoiled cablestraight cablestraight cableLength1.85 m/6.07 ft3.00 m/9.84 ftcustomizable1.80 m/6 ft1 m /3 ft1.80 m/6 ft––PTT 40 seriesPTT 40PTT 42PTT 30 seriesopen endedopen endedopen ended10p straight roundplugopen ended10p straight roundplugArt. no.PTTFrequency responseImpedanceSound pressure evel (SPL)DistortionContact pressureTypeConnectorsCABLE-PTT-LPTT 32 C6PTT 22-N, 10ft50084510003731000403Connection cablestraight cablecoiled cablecoiled cableArt. no.MicrophoneAir Traffic Control 25BKE 46BMD 46-413BMD 46-413BMD 46-413BMD 46-413BKE ncellingLength1.85 m/ 6.07 ft1.85 m/6.07 ft3.00 m/9.84 ftTransducer principlePTTPTT 30 seriesPTT 32PTT 22Frequency response100 – 6,000 Hz100 – 12,000 Hz100 – 12,000 Hz100 – 12,000 Hz100 – 12,000 Hz100 – 6,000 HzConnectors10p straight round plug3S.310.CLA 252Aopen endedopen endedOutput voltageadjustable from17 – 100 mV/Pa0.5 mV/Pa @ 1 kHz0.5 mV/Pa @ 1 kHz0.12 mV/Pa @ 1 kHz0.12 mV/Pa @ 1 kHzadjustable from17 – 100 mV/Pa2.2 K Ω 200 Ω200 Ω5Ω5Ω2.2 K Ω12 – 48 VDC12 – 48 VDC12 – 48 VDC12 – 48 VDC12 – 48 VDC12 – 48 VDCImpedanceSupply voltageGeneralWeight without cable240 g / 8.47 oz240 g / 8.47 oz240 g / 8.47 oz240 g / 8.47 oz240 g / 8.47 oz170 g / 6.00 oz 10 C to 55 C/ 14 F to 131 F 10 C to 55 C/ 14 F to 131 F 10 C to 55 C/ 14 F to 131 F 10 C to 55 C/ 14 F to 131 F 10 C to 55 C/ 14 F to 131 F 10 C to 55 C/ 14 F to 131 F 55 C to 70 C/ 67 F to 158 F 55 C to 70 C/ 67 F to 158 F 55 C to 70 C/ 67 F to 158 F 55 C to 70 C/ 67 F to 158 F 55 C to 70 C/ 67 F to 158 F 55 C to 70 C/ 67 F to 158 FConnection s–––––Operating temperatureStorage temperaturePTT 20-L, cable H10PTT 22-N, 1.8m10003961000405coiled cableround cable3.00 m/9.84 ft1.80 m/5.91 ftPTT 20PTT 22open endedopen endedArt. no.Connection cableLengthPTTConnectorsIn addition to our standard cable/PPT offerings, we can offer customised solutions to meetany system scenarios, with any type of connector, cable, PTT combination that is requiredfor any type of VCCS or high performance VHF and UHF Radio system.
Air Traffic Control 27Service andSupportWe’ve got you coveredWarranty/RepairsAll COMMAND headsets are coveredby a standard two year internationalwarranty. After the warranty period, wecan offer flat rate repairs or an annualmaintenance contract, or a combinationof the two. Standard turnaround time isfive working days on most repairs (thismay vary by geographic location). Allheadset repairs include cleaning of theheadset, refreshing of ear pads anda complete operational check beforebeing returned to the customer.SupportEPOS Support aims at providing apremium customer experience to allcustomers, throughout the world.Support is provided by phone, e-mail,ticket and live chat (UK only) and isavailable during European and UKnormal working hours.Special requirementsThe EPOS COMMAND team offersspecially made customer solutions suchas customized connectors and cables.Furthermore, we continuously developour products to meet the specialrequirements of air traffic controloperations worldwide.See more at eposaudio.com/command
09.202 1 74 34 9 6 4 52THE POWER OF AUDIOEPOS Group A/SIndustriparken 272750 Ballerup, Denmarkeposaudio.com
Air Traffic Control (ATC) Centers every day, making flight safety something that can almost be taken for granted. EPOS supports the safe performance of these professionals with state of the art communication technology. Our line of COMMAND headsets is lighter than ever and offers a mor
