The Beginner’s Guide To: Content Marketing For Training .

Transcription

The Beginner’s Guide to:ContentMarketingfor TrainingCompanies.accessplanit.com

page 2The Beginner’s Guide to: Content Marketing for Training Companies.ContentsThe answer is contentPage 3The buyer’s journeyPage 3What does great content do?Page 4Training content strategy: The different typesof contentPage 5How do I distribute the content?Page 9Great content ties into an effective SEO strategyPage 13Frequently asked questionsPage 14What’s your next content marketing move?Page 15enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com

page 3The Beginner’s Guide to: Content Marketing for Training Companies.The answer is contentIt’s been drummed into you by every marketing resource out there. You justdon’t know what type of content to produce, where to place it, or even why itneeds to form the cornerstone of your marketing strategy. Until now When we talk about ‘content’ in the marketing sense, we refer to theproduction of thought-leadership articles, blogs and in-depth reports – not thetraditional definition of ‘content’ in training, which is the information deliveredin the session. Sure, that traditional sort of training content is still of majorimportance – it’s essentially what the trainer is measured on in terms ofsuccess – but let’s check out why content marketing is fast becoming a mustfor training companies.Content is the prime component of inbound marketing, from creating thatstunningly well-researched article to promoting it across the right channels.Inbound marketing is a strategic way to produce content and position it in frontof your prospects at the right stage of the buying journey.According toSiriusDecisions’The MarketingOrganisation in 2017,67%of the buyer’s journey isnow completed digitally.This means that beforea potential lead evencontacts you they havealready finished over twothirds of their research!The buyer’s journeyAwarenessStageHave expressedsymptoms of a problemand are digging deeper tofind out more.ConsiderationStageHave a clearly definedproblem and are lookingfor a solution.DecisionStageHave defined theirsolution strategy and arelooking for a product tomeet their needs.The course delivery market space is incredibly competitive. You know this. You’re looking to stay aheadof the game and compete effectively. And you can do it by creating content fit for consumption intoday’s digital world.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com

page 4The Beginner’s Guide to: Content Marketing for Training Companies.The answer is content (cont)Inbound marketing is currently one of the great business growth strategies,(HubSpot’s State of Inbound 2016 report found that inbound organizationsare 4X as likely to be effective) and, in a nutshell, here’s why:Writing content and then effectively distributing it across the proper channelsmay just give you an advantage over competitors who are not adopting a contentstrategy. This is your chance to showcase your expertise, developing your profileand personality with your target market (typically comprised of HR Directors,Head of Learning and Development or even individual learners hoping to broadentheir skill set).Once upon a time, you could live off referrals; today, the environment is totallydifferent, and those training companies looking to drive up their success levelsneed to be levering the power of inbound not just once or twice, but on a regularbasis.As you know, companies buy into expertise. If they see a trainer or trainingbusiness as an expert in their chosen field, whether that is sales training, health& safety, engineering, CPD or leadership they will be far more inclined to buy.The internet provides the platform and content is the vessel for expertise totravel, and you’re at the helm.“”Whether it’s a targetedcampaign or comprehensiveprogramme, you need toplant a strong foundationof content that attractsprospects at every stage ofthe buyer journey.Nurtured leads produce,on average, a20% increasein sales opportunitiescompared to their nonnurtured counterparts.(DemandGen Report)What does great content do?So you’re staring at the screen – it’s the first draft of your content, it’s a tangle of words and ideas –and you’re wondering whether there’s any point continuing. What’s the point of generating content,and what kind of return on investment can you expect to receive?You build awareness of your services and expertise in a specific area.Your target market will see you as a trustworthy expert.Customer engagement lifts as you launch discussion and build relationships – and it all happensthanks to useful and productive online conversations around content produced.You drive traffic to your website. Look for opportunities to add links and drive those engagedwith the content back to your site. If the content is already on your website (blog, news orarticles page), then be sure to channel traffic to a related page (an enquiry or booking page whereappropriate) providing more detailed information – no dead ends.You can begin to nurture your leads. Content is a great tool for sales, so use it during the salesprocess to stay in touch with prospects by adding value. You know, just drop them a friendly emailsaying ‘thought you’d find this whitepaper useful’.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com

The Beginner’s Guide to: Content Marketing for Training Companies.Training content strategy:The different types of contentContent may look like a few sentences and paragraphs to many, but it comes in lots of beautifulshapes, sizes and formats. Each one designed with a different strategy and objective. Remember, thebeauty of content is that you can really experiment with what you’re creating; nothing is set in stone,so feel free to use this as a rough guide, rather than a hard-and-fast template for content marketingthat must be followed or else!ArticlesAn article is an informative piece based on research and fact. Although, the guidelines are becomingless stringent with articles and blogs becoming interchangeable, readers of articles expect aninformative and high quality piece of content with an unbiased opinion.Articles are a great opportunity to get your name out there. Producing a well-written article for apopular external site or publication, and having it link back to your website, is brilliant for businessvisibility.BlogsBlogs tend to be shorter than articles and are more conversational and personal in approach. Blogposts can range anywhere from 300 to 3,000 words depending on topic, audience and authorpreference.For the past three years, HubSpot’s State of Inbound report has ranked blogging at the numbertwo priority for companies surveyed.Types of blog post that draw attention:How-to guidesIndustry news and current eventsChecklistsCase studies and interviewsReviews and comparisonsFunny postsSurvey resultsFAQsEvent take-awaysBest tools or apps for your industryenquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 5

The Beginner’s Guide to: Content Marketing for Training Companies.Training content strategy:The different types of content (cont)eBooksContinuing to grow in popularity, the eBook is an online book that is made up of defined chapters.eBooks tend to be interactive, linking back to other resources and pieces of content. Check out oureBook example: 10 Ways To Eliminate Manual Training Processes.WhitepapersWhitepapers are typically longer than the eBook, and offer research for readers to engage with.Whitepapers are in-depth reports that zero in on a single subject, although some cover a range oftopics. For instance, the subject may be technology in the training industry, and the whitepapercovers issues such as the tools available, research into social media use, a case study, top tips ontechnology, and a look ahead to the future.The best thing about whitepapers is that they are valuable resources, and the time taken to producethem reflects this. Therefore, they can be offered in exchange for an email address and phone number,aiding your lead nurturing and sales effort.VideoIn the world of digital, videos are becoming top dog. Powerful content can be created with prettyminimal effort – there’s no need to hire a Hollywood set! All you need is a webcam and a topicand you’re good to go. You can even get the video transcribed which will positivelyimpact your SEO efforts. A video interview with a leader in your industry is alsoan extremely powerful piece of content. As you’d probably expect, moreeffort is required for this type of video.Case StudiesBack up your claims with customer stories. People loveknowing about what goes on behind the scenes andhow success has been achieved. Include as manystatistics as you can to really make your contentcredible. Lift the veil – let people know not just whatyou do, but who you are and how brilliantly you do it.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 6

The Beginner’s Guide to: Content Marketing for Training Companies.Training content strategy:The different types of content (cont)InfographicsAs people, we’re incredibly visual – so what better way to impart complex information to a busyaudience? Infographics offer a pictorial guide in an easy-to-interpret layout that are usually highlyshareable.A word of warning though, there is no point in creating an infographic for infographics sake. Whatmakes an infographic great is that it is backed up by sound research, is informative and is relevant toyour target audience.WebinarsA webinar is a go-to resource for anyone looking to learn more about a particular topic – so this isyour chance to show off your total mastery of a subject. If they sign up, and more importantly attend,you know that they are interested in the subject matter, but remember webinars shouldn’t be a salespitch, so save your product offering until the end of the session.PresentationsPresentations are a great way to summarise content then link to a longer form of content such asan eBook or whitepaper. Sharing your presentations on platforms such as SlideShare will also help toincrease visibility.PodcastsThink video but you don’t have to show your face (or even get dressed,for that matter). Perfect! You can either do a full showor short snippets, talking about a subject that you know well. Aswell as live podcasts, offer MP3 downloads which makes iteasier for your audience to listen on the go.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 7

page 8The Beginner’s Guide to: Content Marketing for Training Companies.Training content strategy:The different types of content(cont)Memes and GIFsNot all of your content needs to be serious! Including memes and GIFs in yourcontent or having a whole post dedicated to the ones you have found mostenjoyable makes for light-hearted fun and lets your business show somepersonality.You can even make your own memes and GIFs that are specific to your offeringon sites such as Giphy and Kapwing.RepurposingOnce you have produced a piece of content that doesn’t have to be the end.Repurpose one form of content into another. For example, summarise the keypoints of an eBook and display them visually in an infographic. Or, if a blog hasa high number of hits, see whether you can return to the topic from a differentangle, or go in-depth on something you only gleaned over before. Ensure thateverything links back to each other for maximum benefit.Top 5 Content Must HavesDoes the content include keywords?Does the content link back to your website or another piece ofyour content?Is the content high quality and relevant?Does the content flow well and is it easy tounderstand?Does the content include contact details?enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com“”Training companies lookingto drive up their successlevels need to be leveringthe power of content on aregular basis.

The Beginner’s Guide to: Content Marketing for Training Companies.How do I distribute the content?Now you have a whole library of content, don’t just wait for someone to stumble across it. You need toget it out there.Your websiteWith content promotion, a good place to start is on your own website, so if your site has a blog andnews page this is where initial content should be placed. You could even go one step further andcreate a resource library, categorised by topic and content type.The trick then is to get as much traffic as possible travelling from various places on the web back toyour site, reading the content you’ve produced. So, where does this traffic magically appear from ?Social mediaSocial media has become one of the most popular methods of broadcasting messages to a wideaudience, and simply through growing your following on platforms such as Twitter, LinkedIn, Google ,Instagram and Facebook, you can ensure that people are engaging with your content.Set up a schedule to share your content rather than posting as and when. Use a scheduling tool suchas Hootsuite in order to monitor your efforts so that you can refine your sharing frequency and timingsfor maximum return.Take this strategy one step further and look at how you can ensure that the ‘right’ people are readingyour content. Consider using social ads to target specific groups and user types using demographicsto get your content in front of your target audience.Top tip:Make your headlines and images as powerful and informative as possible. This is the first thing thatthe reader sees and it only takes a second to scroll down to the next postThe trick is to get asmuch traffic as possible.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 9

page 10The Beginner’s Guide to: Content Marketing for Training Companies.Using Instagram foryour training businessUsing Instagram to make a more human and relatableconnection with your clients and prospects can really addan edge to your marketing strategy. There are already morethan 25 million businesses using Instagram every day, sodon’t miss out - embrace new technology to drive yourbusiness!1. Make it differentInstagram is a very different animal to Facebook, Twitterand LinkedIn. It’s a chance to show your followers thatthere’s a human behind the screen. Making sure your postson Instagram are not the same regurgitated content asyour other social networks is important. Instagram is allabout the visual side of your business, so try not to makeit too wordy. An image with a link (see ‘Create Stories’) willdo nicely.2. Make it personalInstagram is all about connecting and the best way todo this is through championing your customers andemployees. Ask your trainers to use a specific hashtagwhen posting pictures- this is an excellent source ofcontent for you! Show people what goes on behind thescenes in your office or workspace, or post pictures of theteam day out- make your content personal and digestible.3. Encourage interactionInteracting with your followers shows them that you’reresponsive and makes it more likely that others will seeyour post. Ask your clients and employees to tag you inimages of their training day, then add them to your page.Start conversations and ask questions.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com4. Using HashtagsDon’t hold back when using hashtags on Instagram. Peoplefollow them, so the more you use, the more visible youare. The standard order in a post is to have your snippet atthe top, then use dots or lines to create space betweenthat and your hashtags. Don’t just go for the most obvioushashtags, throw in a few obscure (but related) hashtags toreach a wider net of people.Top tip:Create your own hashtag and encourage your employeesand clients to use it when posting their training pictures orvideos. That way, you can see what people are posting aboutyou and share or comment where appropriate.5. Create storiesThe best way to push your content on Instagram is toutilise their ‘Instagram Stories’ aspect. Instagram doesn’tallow links on regular posts but If you have a businessaccount, you can add a link to your stories. This means thatbusinesses are able to push specific content through linkson their ‘stories’. The finite nature of Instagram Stories (24hours) adds a sense of urgency to the posts, encouragingpeople to look before it’s gone.6. Use Video“63% of marketers use video content in their social mediamarketing.” So get filming! It is a great tool for grabbingattention and followers, especially if you are able to uselive videos in your feed. Use Boomerang to create loopingvideos within the App, for an added fun element.

page 11The Beginner’s Guide to: Content Marketing for Training Companies.How do I distribute thecontent? (cont)Email MarketingIt is suggested that onlyEmail marketing software allows content producers to send their content totargeted email addresses and then track who opened the article and when. It iscommon to run a weekly or monthly email newsletter to a database of emails,but content is king here once again. Don’t just spam inboxes with impersonalsales messages – that way leads to emails getting deleted, or worse, peopleunsubscribing. Always add value, every time an email is sent.should be spent creatingcontent with 80% spentpromoting it.The best way to do this is by writing new content and sending links to it withinthe email campaign. This not only drives engagement with your target market, italso channels traffic back to your website.Oh, and don’t forget to optimise your emails for all devices, to engage everyone– especially since the use of mobiles and tablets for primary communicationcontinues to increase.Top tip:Rather than using purchased email lists, make use of your business analytics andsegment clients and courses. Offer content relevant to courses delegates havepreviously attended for maximum open and click rate.Industry SitesA technique also growing in popularity, and while your content might not besuitable for The Times, it could well be of interest to an industry B2B websiteor magazine. This is where your target market is congregating, and building arelationship with the site’s editorial team, through sending quality content, willhelp bridge that gap between trainer and potential customer.product and servicecontent are the most common.Top tip:If you’re appearing on an industry site, remember you’re gainingauthority by proxy – so really show off your expertise while adaptingyour usual writing style to fit the intended site. Your contentshould feel like a natural extension of the site, not a weird add-on.Editorial guidelines will help here.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com20% ofyour time(Derek Halpern of Social Triggers)

The Beginner’s Guide to: Content Marketing for Training Companies.How do I distribute the content?(cont)Paid searchGot awesome – and awesomely relevant – content but not sure where to place it? Then paid searchmay be the way to go here. Those are the little ads that appear above organic search results on searchengines. This is a lot quicker than SEOing (carry on reading for more information) the heck out of yourcontent, but on the flip side, it’s going to cost you too.All of the top three search engines (Google, Bing and Yahoo) offer some form of advertising, and it’sworth looking into all of them. True, Google dominates, but Bing and Yahoo combined power around athird of all online searches; that’s a vast audience not to be dismissed.If you’re opting for paid search, you’re not going to be spending out to promote your latest blog,however brilliant it is – there’s got to be a sales benefit here or, at the very least, content that helpspush an agenda that will lead to future sales. Maybe you’re showcasing a product or service, offeringindustry leadership, or providing resources like infographics, which you hope others will feature ontheir site – and thus offer a boost to your SEO. All of these are perfectly acceptable ways to use paidsearch, although product and service content are the most common.Top tip:Keep your content titles as clear as possible (take the Ronseal approach and think concise, headlinestyle titles that do what they say on the tin; don’t try to be clever). Since every click costs, you wantto make sure you’re driving relevant traffic to that piece of content.Influencer PostsWho is the biggest influencer in your industry? Having that person share or even feature your contenton their website is a great way to increase visibility. This may involve a fee or they may find a pieceof your content of interest. Don’t just wait for the latter to happen, get in touch with themwith the relevant pieces.Top tip:Get on your influencer’s radar beforehand by responding to their tweetsand commenting on their articles, and – when you write a piece thatfeatures them – tag them on social media .enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 12

The Beginner’s Guide to: Content Marketing for Training Companies.Great content ties into aneffective SEO strategyPaid searchGoogle and other search engine websites have become instrumental when it comes to digitalmarketing, and it’s important for training companies to tie in their content production with an SEOstrategy.SEO refers to Search Engine Optimisation, and is the process by which marketers improve the ‘ranking’of their website on specific key terms. If you train in sales, type in ‘sales training’ to Google and seewhere your website is; does your site appear on page 1, 2, or 62?The benefit is obvious. A great deal of people search ‘sales training’ and the companies on page 1benefit from the traffic and enquiries that come through the website. So how can content tie into thisstrategy? There will be certain key terms that different training companies will want to get ‘ranked’ onpage 1 of Google, and these are the terms that should be naturally embedded into the content that isbeing produced. This type of ‘optimised content’ will help Google to recognise that the content beingproduced is related to those key words, and this puts the content featured on the website a betterchance of rising up the Google rankings and collecting some of that valuable traffic.For instance, if you want people to discover you for ‘leadership training’, then your website will benefitby including this phrase in the copy, with a link to the relevant page of your website. These sorts ofphrases should appear natural in their usage – remember, you’re writing for both Google and for youractual readers, who can spot an awkwardly deployed keyword or phrase at twenty paces.Develop a content strategy checklistUnderstand your customers –who are you aiming the content at?Research how to find these customers – which channels are the most appropriate?Create an editorial calendar –know what you’re talking about and when andwhy, rather than panicking because you haven’t got a topic in mind.Extend the life of your content by repurposing – break it up andreuse it across your channels.Evaluate capabilities and resources then develop a processfor measuring and reporting.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 13

page 14The Beginner’s Guide to: Content Marketing for Training Companies.FAQsFor some, the journey from thinking up content ideas, allthe way through to posting and marketing online, is totallyalien. For other training businesses, it may be somethingthat they have thought about before but never had thetools or time to develop a strategy. Either way, these FAQsmay help to move your digital marketing effort to reality Q) What would I write about?A) Well, this may take a bit of creative thinking because theblogs and articles that get the best response will be thosethat hit a nerve for your target market. Think about the keychallenges that your market is facing, and ask yourselfwhat value you can offer to support the work that they do.Value and content go hand-in-hand.Q) Is it just Facebook and Twitterthat I should be using?A) They are a great start, but LinkedIn is a useful businesssocial media channel. Importantly you should be buildingyour profile and following on whichever channel you areusing. Again, this is about being open and adding value foryour audience.Other social channels that could be of real use to trainersinclude Google , SlideShare, Instagram and YouTube(where you can set up your own channel).Q) How do I find the timefor a content strategy?A) Essentially, businesses can free up more of their timeby automating other parts of the business. One of thekey reasons training companies and course providers useaccessplanit software is because administrative workis clogging up their week. It doesn’t have to; softwarecan reduce the burden and free up time for high-impactmarketing.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.comQ) Page 1 for the keyword I want to useis full of huge training companies, howcan I compete with them and collectsome of that page 1 traffic?A) If this is the case, and you want a key phrase or termthat you can rank on page 1 in a shorter time, try lookingfor a less competitive key term. Use Google’s keywordtool to identify a variation of your keyword, or discover aless competitive one that would still give you good quality,relevant traffic.Q) Is there email marketing softwarethat will allow me to report on who hasopened my emails and clicked articles?A) Yes, accessplanit software has email marketing withanalytics as one of their many features on offer.Q) How often should I be writingoptimised content?A) The more the better really, but if you can work it out sothat you are writing at least one blog a week, you will be wellon your way to having a strong content strategy.Q) How do we measure success?A) The good thing about online marketing is that the vastmajority of work can be tracked and reported on. So, simplyby using a resource like Google Analytics, which will measurewebsite visits or social media to collect ‘likes’, ‘retweets’and comments, online booking will show uplifts in salesgiving you an idea of how popular the content is that yousend out.

The Beginner’s Guide to: Content Marketing for Training Companies.FAQs (cont)Q) Does content marketing replace traditional marketing?A) Marketing encompasses so many different forms, and content is one part of a huge area. Onecomponent of marketing cannot replace marketing itself. However, it should be noted that right now,content is a crucial tool in the battle for traffic because it utilises the power of social media channelsas well as the internet as a whole – allowing individuals and companies to meet marketing objectivessuch as growing profile and spreading messages to targeted audiences.Content marketing may well evolve in the future, adapting alongside technological developments.If new ways of communicating and broadcasting information are developed, content marketing willundoubtedly move with it.What’s your next contentmarketing move?Content marketing is one of the most effective forms of marketing out there. There’s a good reasonwhy the most successful B2B content marketers invest more into their content – done right and donewell, it yields a real return. It’s not a substitute for all other marketing (they each have their place andpurpose), or to be used instead of face-to-face meetings, of course. But content needs to form anintegral part of your marketing strategy.And the added bonus is that you’re the expert in your field, and content marketing is the best way toshowcase that. You know the topics inside-out, rattling out facts and stats like it’s second nature, andyou can pinpoint precisely what your customers are discussing and asking. Now is the time to addressthose questions.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.compage 15

About accessplanitAt accessplanit, training is in our DNA. We know runninga training business is tough. We know software andimplementation is hard, its not something you do every day.Our team of experts use their knowledge of working withhundreds of training companies to deliver the tools and supportyou need to achieve the results you want. Automate repetitive tasks and processes to maketime for managing what matters. Your entire training operation managed in onecentral platform. Training management made easy with our mixand match modules. Supporting our customers at every step of their journey.enquiries@accessplanit.com 44 (0)1524 389 841accessplanit.com

success – but let’s check out why content marketing is fast becoming a must for training companies. Content is the prime component of inbound marketing, from creating that stunningly well-researched article to promoting it across the right channels. Inbound marketing is a strategic way to