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12. Initial pairing12.1 Initial pairing to a Bluetooth enabled deviceIt is only necessary to perform the pairingprocedure once with each device featuringBluetooth wireless technology. After the initialpairing, your hearing aids will connectautomatically to the device. Initial pairing can takeup to 2 minutes.1.On your device (e.g. a phone), ensure that Bluetoothwireless technology is enabled and search for Bluetoothenabled devices in the connectivity setting menu.2.Switch on both hearing aids.You now have 3 minutesto pair your hearing aidswith your device.31

3.Your device shows a list of Bluetooth enabled devices.Select the hearing aid from the list to simultaneously pairboth hearing aids. A beep confirms successful pairing.For more information about pairing instructions forBluetooth wireless technology, specific to some ofthe most popular phone manufacturers, go to:https://www.phonak.com/com/en/support.html12.2 Connecting to the deviceAfter your hearing aids have been paired to your device,they will automatically connect again when switched on.The connection will be maintained as long as thedevice remains ON and within range.Your hearing aid can be connected to up to twodevices and paired to up to eight devices.32

13. Phone callsYour hearing aids connect directly with Bluetooth enabled phones. When paired and connected to yourphone, you will hear the caller’s voice directly in yourhearing aids. Your voice is picked up by the hearing aidmicrophones and transmitted to the phone.Your voiceCaller’s voiceBluetooth is a registered trademark owned by the Bluetooth SIG, Inc.33

13.1 Making a callEnter the phone number and press the dial button.You will hear the dialing tone through your hearing aids.Your voice is picked up by the hearing aid microphonesand transmitted to the phone.34

13.2 Accepting a callWhen receiving a call, a calling notification will be heardin the hearing aids.The call can be accepted by taping the top of your eartwice (only available for models P90 and P70), a shortpress on the upper or lower part of the multi-functionbutton on the hearing aid (less than 2 seconds) or directlyon your phone.short press 2 sectap eartwice35

13.3 Ending a callA call can be ended by taping the top of your ear twice(only available for models P90 and P70), a long press onthe upper or lower part of the multi-function button onthe hearing aid (more than 2 seconds) or directly on yourphone.long press 2 sectap eartwice36

13.4 Rejecting a callAn incoming call can be rejected by a long press on theupper or lower part of the multi-function button on thehearing aid (more than 2 seconds) or directly on yourphone.long press 2 sec37

14. Flight modeYour hearing aids operate between 2.4 GHz–2.48 GHzfrequency range. When flying some operators require alldevices to be switched into flight mode. Entering flightmode will not disable normal hearing aid functionality,only the Bluetooth connectivity functions.14.1 Enter flight modeTo disable the wireless function and enter flight mode ineach hearing aid:38

1.If the hearing aid is turned off,proceed to Step 2.If the hearing aid is on, turn it offby pressing and holding the lowerpart of the button for 3 seconds,until the indicator light turns solidred for 2 seconds, signifying thatthe hearing aid is switching off.2.Press and hold the lower part ofthe button. The green indicatorlight blinks when the hearing aidstarts up.3.Keep pressing the button for7 seconds, until the indicator lightis solid orange, then release thebutton.The solid orange light indicates thehearing aid is in flight mode.In flight mode, your hearing aid cannot connect directlyto your phone.39

14.2 Exit flight modeTo enable the wireless functionand exit flight mode in eachhearing aid:Switch the hearing aid off andthen on again - refer to chapter 9.40

15. Rebooting your hearing aidUse this technique if your hearing aid is in an error state.This will not remove or delete any program or settings.1.Press the lower part of the button for at least15 seconds. It does not matter if the hearing aid isswitched on or off before you start pressing the button.There is no light or acoustic notification at the end of the15 seconds.2.Place the hearing aid in the power-connected chargerand wait until the indicator light blinks green. This cantake up to 30 seconds. The hearing aid is now ready to use.41

16. Operating, transport and storageconditionsThe product is designed such that it functions withoutproblems or restrictions if used as intended, unlessotherwise noted in these user guides.Please ensure to use, charge, transport and store thehearing aids and the Power Pack according to thefollowing conditions:UseChargingTransport 5 to 40 C(41 to 104 F) 5 to 40 C(41 to 104 F)-20 to 60 C -20 to 60 C(-4 to 140 F (-4 to 140 F)Recommended 5 to 40 C(41 to 104 F)range 7 to 32 C(45 to 90 F)0 to 20 C(32 to 68 ge0 to 20 C(32 to 68 F)0% to 70%0% to 85%0% to 85%(non(noncondensating) condensating)0% to 70%0% to 60%0% to 60%Recommended 0% to 60%(non(nonrangecondensating) condensating)0% to 60%Atmosphericpressure500 hPa to1060 hPa42500 hPa to1060 hPa500 hPa to1060 hPa500 hPa to1060 hPa

Please ensure to charge the hearing aids and thePower Pack regularly during long-term storage.These hearing aids are classified IP68 (depth of 1 meterfor 60 minutes) and designed to be used in all daily lifesituations. Therefore you do not have to worry aboutgetting the hearing aids exposed to a rain shower orsweat. However, these hearing aids are not intended to beused in water activities that includes chlorinated water,soap, salt water or other liquids with a chemical content.43

17. Care and maintenanceDiligent and routine care of your hearing aid and chargerscontribute to outstanding performance and a long servicelife. To ensure a long service life, Sonova AG provides aminimum of a five year service period after phase out ofthe respective hearing aid.Please use the following specifications as a guideline.Further information regarding product safety, seechapter 23.2.44

General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.Your hearing aids are resistant to water, sweat and dustunder the following conditions: After exposure to water, sweat or dust, the hearing aidis cleaned and dried. The hearing aid is used and maintained as described inthis user guide.Always make sure that the hearing aids andcharger are dry and clean before charging.45

DailyHearing aid: Inspect the earpiece for earwax and moisturedeposit and clean the surfaces with a lint-free cloth. Neveruse cleaning agents such as household detergents, soap,etc. for cleaning your hearing aid. It is not recommendedto rinse with water. If you need to clean your hearing aidintensively, ask your hearing care professional for adviceand information on filters or drying capsules.Chargers: Make sure that charger inserts are clean.Never use cleaning agents such as household detergents,soap, etc. for cleaning your charger.WeeklyHearing aid: Clean the earpiece with a soft, damp cloth orwith a special cleaning cloth for hearing aids. For morein-depth maintenance instructions or for more than basiccleaning, please see your hearing care professional. Cleanthe charging contacts on the hearing aid with a soft,damp cloth.Chargers: Remove dust or dirt from the charger inserts.Always make sure that the charger is disconnectedfrom the power mains before cleaning.46

18. Exchanging the earwax protectionYour hearing aid is equipped with an earwax protection toprotect the speaker from earwax damage.Please check the earwax protector regularly and exchangeit if it looks dirty or if the hearing aid volume or soundquality is reduced. The earwax protection should bereplaced every four to eight weeks.18.1 Removing the earpiece from the speaker1.Remove the earpiece from thespeaker by holding the speakerin one hand and the earpiece inthe other.47

2.Gently pull off the earpieceto remove.3.Clean the speaker with alint-free cloth.48

18.2 Exchanging the earwax protection withCeruShield Disk1.Gently rotate the CeruShieldDisk in the direction indicated bythe arrows until a free openingappears under the bin icon.2.To remove a used earwaxprotector carefully insert thespeaker into the free opening(under bin icon) until it clicks.After the click you will see theused earwax protector in theopening below the bin icon.49

3.To insert a new earwax protectorcarefully insert the speaker intothe opening where the newearwax protector is visible(opposite the bin icon) until itclicks. After the click you will seethe opening below is empty andthe new earwax protector is nowinside the speaker.50

18.3 Attaching the earpiece to the speaker1.Hold the speaker in one handand the earpiece in the other.2.Slide the earpiece over thespeaker sound outlet.3.The speaker and the earpieceshould fit perfectly together.51

19. Service and warrantyLocal warrantyPlease ask the hearing care professional where youpurchased your hearing aids and chargers about theterms of the local warranty.International warrantySonova AG offers a one year limited internationalwarranty, valid from the date of purchase. Thislimited warranty covers manufacturing and materialdefects in the hearing aid and chargers respectively,but not accessories such as tubes, earpieces, externalreceivers. The warranty only comes into force if aproof of purchase is shown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.52

Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial numbersHearing aid left side:Hearing aid right side:Charger Case Combi:Charger BTE RIC:Mini Charger Case:Power Pack:Date of purchase:Authorized hearing careprofessional (stamp/signature):53

20. Compliance informationEurope:Declaration of Conformity for the hearing aidHereby Sonova AG declares that this product meets therequirements of the Medical Devices Directive 93/42/EECas well as the Radio Equipment Directive 2014/53/EU.The full text of the EU Declaration of Conformity canbe obtained from the manufacturer or the local Phonakrepresentative whose address can be taken from thelist on www.phonak.com/us/en/certificates (Phonakworldwide locations).Australia/New Zealand:Indicates a device’s compliance with applicableRadio Spectrum Management’s (RSM) andAustralian Communications and Media Authority(ACMA) regulatory arrangements for the legalsale in New Zealand and Australia.The compliance label R-NZ is for radio productssupplied in the New Zealand market underconformity level A1.54

The wireless models listed on page 2 are certified under:Phonak Audéo P-R & P-RT (P90/P70/P50/P30)Phonak Audéo P-R Trial & P-RT TrialUSACanadaFCC ID: KWC-MRPIC: 2262A-MRP55

Notice 1:This device complies with Part 15 of the FCC Rules andwith RSS-210 of Industry Canada. Operation is subject tothe following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device notexpressly approved by Sonova AG may void the FCCauthorization to operate this device.Notice 3:This device has been tested and found to comply withthe limits for a Class B digital device, pursuant to Part 15of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This device generates, uses and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may cause harmfulinterference to radio communications. However, there is56

no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which can bedetermined by turning the equipment off and on, the useris encouraged to try to correct the interference by one ormore of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the deviceand receiver. Connect the device into an outlet on a circuitdifferent from that to which the receiver is connected. Consult the dealer or an experienced radio/TVtechnician for help.57

Radio information of your wireless hearing aidAntenna typeResonant loop antennaOperation frequency2.4 GHz – 2.48 GHzModulationGFSK, Pi/4 DPSK, GMSKRadiated power 2.5 mWBluetooth Range 1 mBluetooth4.2 Dual-ModeProfiles supportedHFP (Hands-free profile), A2DP58

Compliance with emission and immunity standardsEmission standardsEN 60601–1-2:2015IEC 60601–1-2:2014EN 55011:2009 O 7637-2:2011CISPR25:2016EN 55025:201759

Immunity standards60EN 60601-1-2:2015IEC 60601-1-2:2014EN 61000-4-2:2009IEC 61000-4-2:2008EN 61000-4-3:2006 A1 A2IEC 61000-4-3:2006 A1 A2EN 61000-4-4:2012IEC 61000-4-4:2012EN 61000-4-5:2014IEC 61000-4-5:2014EN 61000-4-6:2014IEC 61000-4-6:2013EN 61000-4-8:2010IEC 61000-4-8:2009EN 61000-4-11:2004IEC 61000-4-11:2004IEC 60601-1 (§ 4.10.2):2005ISO 7637-2:2011

21. Information and descriptionof symbolsWith the CE symbol, Sonova AG confirms that thisproduct – including accessories – meets therequirements of the Medical Devices Directive93/42/EEC as well as the Radio EquipmentDirective 2014/53/EU. The numbers after theCE symbol correspond to the code of certifiedinstitutions that were consulted under theabove-mentioned directives.This symbol indicates that the products describedin these user instructions adhere to therequirements for an applied part of Type B of EN60601-1. The surface of the hearing aid isspecified as an applied part of Type B.Indicates the medical device manufacturer, asdefined in EU Directive 93/42/EEC.Indicates the Authorized representative in theEuropean Community. The EC REP is also theimporter to the European Union.61

This symbol indicates that it is important forthe user to read and take into account therelevant information in these user guides.This symbol indicates that it is important forthe user to pay attention to the relevantwarning notices in these user guides.Important information for handling andproduct safety.This symbol confers that the electromagneticinterference from the device is under limitsapproved by the US Federal CommunicationsCommission.The Bluetooth word mark and logos areregistered trademarks owned by Bluetooth SIG,Inc. and any use of such marks bySonova AG is under license. Other trademarksand trade names are those of their respectiveowners.62

Indicates a device’s compliance with theBrazilian General requirements for ProductsCertification.Japanese mark for certified radioequipment.Indicates the manufacturer’s serial number sothat a specific medical device can beidentified.Indicates the manufacturer’s cataloguenumber so that the medical device can beidentified.Indicates that the device is a medical device.This symbol indicates that it is important forthe user to read and take into account therelevant information in this user guide.63

Temperature during transportation and storage:–20 to 60 Celsius (–4 to 140 Fahrenheit).Humidity during storage: 0% to 70%, if not inuse. See instruction in chapter 23.2 regardingdrying the hearing aid after use.Atmospheric pressure during transportationand storage: 500 hPa to 1060 hPaDuring transportation keep dry.The symbol with the crossed-out garbage bin isto make you aware that this hearing aid as wellas chargers and Power Pack may not be thrownaway as normal household waste. Pleasedispose of old or unused hearing aids andcharger, at waste disposal sites intended forelectronic waste, or give your hearing aid andcharger to your hearing care professional fordisposal. Proper disposal protects theenvironment and health.64

Symbols applicable to the European power supply onlyPower supply with double isolation.Device designed for indoor use only.Safety isolating transformer, short circuitproof.65

22.TroubleshootingProblemHearing aid notfunctioningHearing aid whistlesHearing aid too loudHearing aid not loudenough or distortedHearing aid plays twobeepsHearing aid will notswitch onIndicator light on hearingaid does not light up whenhearing aid placed incharging insertsCausesSpeaker/earpiece blockedHearing aid switched offBattery fully dischargedHearing aid not inserted correctly into earCerumen in ear canalVolume too loudVolume too lowLow batterySpeaker/earpiece blockedHearing has changedIndication for low batteryBattery fully dischargedButton was inadvertently deactivated bypressing the button longer than 15 secondsHearing aid not inserted correctlyinto chargerCharger not connected to power sourceBattery fully dischargedPlease check https://www.phonak.com/com/en/support.html for furtherinformation.66

What to doClean speaker opening/earpiecePress lower part of multi-function button for 3 seconds (chapter 9)Charge hearing aid (chapter 4)Insert hearing aid correctly (chapter 6)Contact your ENT/GP or hearing care professionalDecrease volume if volume control available (chapter 8)Increase volume if volume control available (chapter 8)Charge hearing aid (chapter 4)Clean speaker opening/earpieceContact you hearing care professionalCharge hearing aid (chapter 4)Charge hearing aid (chapter 4)Perform step 2 of the rebooting process (chapter 15)Insert hearing aid correctly into charger (chapter 4)Connect charger to external power supply (chapter 3)Wait three hours after placing hearing aid in charger, regardless ofLED behavior67

ProblemIndicator light on hearingaid is solid red whilehearing aid is in thechargerIndicator light on hearingaid switches off whenhearing aid is removedfrom chargerIndicator light on he

Phonak Charger Case Combi Phonak Charger BTE RIC Phonak Mini Charger Case Phonak Power Pack 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020 2018 2019 2018 2016 This user guide is valid for: 3 Your hearing aid & charger details Hearing aid models Earpieces c Audéo P-R (P90/P70/P50/P30) c