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WE BELIEVE INEMPOWERING INDIVIDUALSWITH THE RESOURCESNEEDED TO SAFELYPERFORM THEIR JOBS SOAT THE END OF THE DAY,EVERYONE RETURNS HOMESAFELY TO THEIR FRIENDS,FAMILY, AND LOVED ONES.2NATS Annual Report, 2019NATS Annual Report, 20193

A LETTER FROMNATS’ PRESIDENT & CEOTo our partners, clients, and team members - THANKYOU for our most successful year ever! We are excitedto share our accomplishments over the past 12 monthswith you in this, our first-ever annual report.2019 was a groundbreaking year for NATS. We conducted293 training programs across the United States duringwhich we worked with 58,727 professionals to train andassess defined skill sets, including chainsaw cuttingand safety techniques, electrical hazard awareness,emergency response and aerial rescue, technical treeclimbing, and technical rigging.In addition to adding one team member, bringing ournumber of passionate professionals dedicated to theindustry to 60, we successfully facilitated our largestinternal team event, Skills Extravaganza. “Skills,” as itaffectionately became known as by our team members,was the single-largest investment of time, money, andenergy ever expended since NATS’ inception back in2005. This week-long event evaluated and assessedour team’s knowledge, skills, and abilities in an effort tonot only talk the talk, but to walk the walk as world-classsafety professionals.2019 marked the year of great technologicaladvancements for NATS. To efficiently facilitate ourcompetency assessments, we developed a custom-made,proprietary digital software platform to administer andcapture detailed data during the assessment process toinclude photography, videography, and bilingual reporting.Once captured, this data can be provided to our clients inways that suit them best, including dashboard displays,interactive PDF files, or other custom reporting. Beingable to consistently deliver high-quality assessments,from small events with a few people to managingworkforces in the thousands, with speed and adaptabilitythrough technological capability, is what allows us toremain the industry-leader in innovative safety solutions.Building upon our mission, we had record-breakingsuccess, facilitating the Skills Arena at TCI Expo inPittsburgh, Penn. last fall. Expo is considered the world’slargest tree care industry conference and trade showwith more than 4,000 attendees in 2019. During Expo, weannounced the launch of a new NATS women’s program4293TRAINING EVENTScreatedforwomen,taught by women to bettersupport women workingwithin the tree industry:Women in Trees.Inregardstoouroverall operations andcommunication, we madebig strides towards betterconnecting with YOU,our partners, clients, andteam members. In thesummer, we launched ourbi-monthly blog to keepeveryone apprised of all the amazing things happeningwithin the NATS organization, as well as periodicprofiles of our team members. Our new Take 5 monthlye-newsletter, also launched in the summer, provides anoverview of all the NATS news you can use.1,555TRAINING DAYSAs we embark on 2020, this year marks the fifth year ofMarcy and my ownership of NATS, and we are excitedabout what’s in store. With the addition of our newHealth & Wellness Department, we have implementednumerous wellness improvements across theorganization. Our programs will take on more of a healthand wellness perspective in their development, and weare now integrating Heart Math into all of our businessoperations, as well as our groundbreaking Empower theEducator program.12,416TRAINING HOURSWe appreciate all you do to improve safety in your dailylives, and we thank you for your efforts in helping usspread our mission to serve, share, and support.58,727Yours in safety,TRAINEES44Ed Carpenter, CEO/PresidentNorth American Training SolutionsTRAINING TOPICSNATS Annual Report, 2019NATS Annual Report, 20195

OUR NUMBERSEVENTS BY SERVICE LINETrainingConsultingHealth & WellnessMarketing EventsWritten ProgramsEVENTS BY INDUSTRYArborist216Government & Public Sector67Power Utility9Insurance & Risk Management5Forestry1Oil & Gas12150100150200250EVENTS BY REGION031%11%3%3%10015020025028%1%100Chainsaw & Cutting Techniques65Rescue/Emergency Response26Technical Rigging21Climbing/Work at Height19Electrical Safety19Aerial Lift15Health & Wellness7Competency Assessments5Leadership Training4Heavy Equipment Operation4Tree Maintenance3Tree Science10650EVENTS BY TRAINING TOPICGeneral SafetyNon-contiguous:547023%223NATS Annual Report, 2019NATS Annual Report, 20192550751007

INDUSTRIES SERVEDARBORISTFORESTRYWe provide superior safety trainingand education to arborists and treecare professionals on a wide rangeof specialized skills and techniques.Through a variety of course offerings, available overone-day or multiple days and either in a private orpublic environment, we provide you with a coursedesigned to meet your specific training needs.We provide training and education toincrease the safe work practices ofindividuals and crews working in thefields of logging, forestry, and landclearing. Through our diverse course offerings, wewill help you meet your needs to ensure your team isworking safely and efficiently.OIL & GASINSURANCE & RISKMANAGEMENTWe have consulted on and are activelyinvolved in several large oil and gasprojects throughout the U.S. Through ourextensive experience in the forestry, urban forestry,and arboriculture sectors, we have developed stateof-the-art safety solutions for oil and gas companiesto ensure total safety from the pad/well site throughthe right of way (ROW), and all the way to consumers.Our custom-designed training and educational safetysolutions have revolutionized safety on the worksitefor workers performing land clearing, pre-constructiontree removal, and tree trimming next to high value oiland gas assets.GOVERNMENT & PUBLICSECTORWe are the largest training provider offorestry, urban forestry, arboriculture,and fall protection training to publicsector workers across the U.S. Our training inspiresworkers to embrace a culture of safety and empowersthem to view safety as a core value within theirorganizations. From federal agencies to small citiesand townships, we have extensive experience workingwith government and municipal workers to meet theirspecific training needs.We provide insurance agents andcompanies with training, education,and consulting services aroundleading indicator focused trends and safety gapanalysis. By working alongside insurance providers,we ensure safe work practices among their clients thatare not only in compliance with safety regulations andstandards such as OSHA and ANSI, but are properlyrated and insured according to the risk.POWER UTILITYWe work alongside investor-owned utilities,co-ops, and contractors to provide safetyeducation to those working in proximity tooverhead and underground electric utilitylines. Through our extensive experience trainingand educating linemen and utility arborists, we havedeveloped best-in-class safety curriculums, practicesand procedures purposefully designed for thoseworking in proximity to electric utility infrastructureand to ensure safe and reliable power delivery.FIRE RESCUE & EMERGENCY SERVICEWe provide fire rescue teams with the awareness, knowledge, and skills needed to efficientlyand effectively respond to arborist emergencies. Our specialized curriculum focuses on difficultaccess and response to injured arborists aloft utilizing technical rescue techniques andequipment common to the fire rescue field.8NATS Annual Report, 2019NATS Annual Report, 20199

OUR CLIENTSFORESTRYTaylor RentalCook Forest Products, Inc.ARBORISTRich Tree Service, Inc.SavATreeSelner Tree and Shrub CareSherrill Tree, Inc.Arbor Plant HealthcareTree Care Industry AssociationBartlett Tree ExpertsTwin Oak Tree CareBlade RunnersVermeerBryant Tree ServiceYard Apes, Inc.City of SpringfieldCity of SuwaneeCommonwealth of PennsylvaniaConcord Public WorksFranklin County Soil and Water Conservation DistrictHarris County Flood Control DistrictCumberland Valley Tree ServiceKing CountyDavey Tree Expert CompanyLockheed MartinDisney Worldwide Services, Inc.Heartwood Tree Service, LLCHenderson Tree ServiceHeritage Village Master Association, Inc.Hughes Tree ServiceHusqvarna Professional Products, Inc.Illinois Arborist AssociationInternational Society of Arboriculture, Southern ChapterInternational Society of Arboriculture, Texas ChapterJoseph Tree ServiceKemp WestLucas TreeMass Tree Wardens and Foresters Assn.Bradenburg Drainage Inc.City of DunedinCountry Landscapes and TreeHarrison McPheeArnold ArboretumBeeghly Tree LLCCity of DuluthSussex TreeThe Green-Wood CemeteryOIL & GASChatham CountyStumpy’s Tree ServiceAmerican National Standards InstituteGOVERNMENT &PUBLIC SECTORLouisiana State UniversityPOWER/UTILITYAssociation of Illinois Electric CooperativeCarroll Electric Cooperative CorporationChickasaw ElectricMassachusetts Department of Conservation andRecreationMontgomery County ParksNYC Department of Environmental ProtectionNYC ParksEversourcePennsylvania Department of Conservation andNatural ResourcesKDF ForestryKwest Group, LLCPennsylvania State UniversityLewis Tree Service, Inc.Springfield Park DistrictLiberty Energy Utilities, Co.The Rhode Island Public Employees’ Training FundNTI UtilityTown of HampdenOhio Electric CooperativeTown of WellesleyPalmetto Electric Cooperative, Inc.Ulster County Department of Public WorksPhillips & JordanUniversity of GeorgiaMichigan Green Industry AssociationPine Belt Energy ServicesMike’s Tree CompanyRancho Tree ServiceMonarch Landscape Companies, Division 10Stanley Tree ServiceMt. Cuba CenterTekniekINSURANCE &RISK MANAGEMENTNebraska Arborist AssociationMowbray’s Tree Service, Inc.Mass Inter-Local Insurance AssociationNew England ISAMcGriffin Insurance ServicesPetzl AmericaRainshadow Consulting, LLC10NATS Annual Report, 2019NATS Annual Report, 201911

2019 HIGHLIGHTSCREATEDFOR WOMENWOMEN IN TREESCREATED FOR WOMEN, TAUGHT BY WOMENLAUNCHED NOVEMBER 2019Research and experience shows women learn differently than their male counterparts. Whether it be in a formalclassroom setting or out in the field, women tend to thrive in an environment that is open, accepting, and intellectuallysafe. Simply put, women don’t learn from listening alone; they learn best when they are provided the platform for opendialogue and discussion.Our Women In Trees program sets itself apart from other training programs by providing a non-competitive, non-biasedenvironment that allows participants to freely engage in dialog with like-minded colleagues and qualified instructorsof their same gender. The program provides hands-on learning opportunities; facilitates training that supports diverselearning styles and ergonomics unique to women; and encourages women to support and inspire each other bothTAUGHTprofessionally and personally.“It was six years that I was in this industry before I met another female arborist. I’m super excited that there’s a lot offemales coming into this industry right now, and anything that we can do to support them in that endeavor is worthwhile,because we know how hard it can be.”Emily Roberts, NATS Lead InstructorBY WOMEN12NATS Annual Report, 2019NATS Annual Report, 201913