Transcription
CompTIA A 220-801 and220-802 Authorized Practice QuestionsFifth EditionDavid L. Prowse800 East 96th Street, Indianapolis, Indiana 46240 USA
CompTIA A 220-801 and 220-802Authorized Practice QuestionsExam Cram, Fifth EditionCopyright 2013 by Pearson Education, Inc.Associate PublisherDave DusthimerAcquisitions EditorBetsy BrownAll rights reserved. No part of this book shall be reproduced, stored in a retrievalsystem, or transmitted by any means, electronic, mechanical, photocopying, recording,or otherwise, without written permission from the publisher. No patent liability isassumed with respect to the use of the information contained herein. Although everyprecaution has been taken in the preparation of this book, the publisher and authorassume no responsibility for errors or omissions. Nor is any liability assumed fordamages resulting from the use of the information contained herein.ISBN-13: 978-0-7897-4974-1ISBN-10: 0-7897-4974-2Printed in the United States of AmericaFirst Printing: July 2012Development EditorBox TwelveCommunications,Inc.TrademarksCopy EditorMegan WadeAll terms mentioned in this book that are known to be trademarks or service markshave been appropriately capitalized. Pearson IT Certification cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affectingthe validity of any trademark or service mark.Warning and DisclaimerEvery effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information provided is on an “as is”basis. The author and the publisher shall have neither liability nor responsibility to anyperson or entity with respect to any loss or damages arising from the information contained in this book or from the use of the CD or programs accompanying it.Bulk SalesPearson IT Certification offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information, please contactU.S. Corporate and Government or sales outside of the U.S., please contactInternational Salesinternational@pearsoned.comManaging EditorSandra SchroederProject EditorMandie FrankProofreaderLeslie JosephTechnical EditorAubrey AdamsEditorial AssistantVanessa EvansMedia ProducerTim WarnerInterior DesignerGary AdairCover DesignerGary AdairCompositorStudio Galou, LLC
Table of ContentsIntroduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Chapter 1:Introduction to the 220-801 Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Exam Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Domain 1.0: PC Hardware (40%) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Domain 2.0: Networking (27%) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Domain 3.0: Laptops (11%) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Domain 4.0: Printers (11%) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Domain 5.0: Operational Procedures (11%). . . . . . . . . . . . . . . . . . . 5Test-Taking Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Getting Ready for the Practice Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Chapter 2:220-801 Practice Exam A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Domain 1.0: PC Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Domain 2.0: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Domain 3.0: Laptops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Domain 4.0: Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Domain 5.0: Operational Procedures. . . . . . . . . . . . . . . . . . . . . . . . 24Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Domain 1.0: PC Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Domain 2.0: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Domain 3.0: Laptops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Domain 4.0: Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Domain 5.0: Operational Procedures. . . . . . . . . . . . . . . . . . . . . . . . 40Chapter 3:220-801 Practice Exam B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
ivChapter 4:220-801 Practice Exam C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Chapter 5:Review of the 220-801 Exams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Review of the Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Review What You Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122More Test-Taking Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Taking the Real Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124Chapter 6:Introduction to the 220-802 Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Exam Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Domain 1.0: Operating Systems (33%) . . . . . . . . . . . . . . . . . . . . . 126Domain 2.0: Security (22%) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Domain 3.0 Mobile Devices (9%) . . . . . . . . . . . . . . . . . . . . . . . . . 126Domain 4.0: Troubleshooting (36%) . . . . . . . . . . . . . . . . . . . . . . . 127Test-Taking Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Getting Ready for the Practice Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Chapter 7:220-802 Practice Exam A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Domain 1.0: Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Domain 2.0: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136Domain 3.0: Mobile Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Domain 4.0: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152Domain 1.0: Operating Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152Domain 2.0: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156Domain 3.0: Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159Domain 4.0: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
vChapter 8:220-802 Practice Exam B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189Chapter 9:220-802 Practice Exam C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230Chapter 10:220-802 Practice Exam D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249Practice Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279Chapter 11:Review of the 220-802 Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297Review of the Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297Review What You Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298More Test-Taking Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299Taking the Real Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299Chapter 12:Wrap-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301Getting Ready and the Exam Preparation Checklist . . . . . . . . . . . . . . . 301Tips for Taking the Real Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304General Practices for Taking Exams . . . . . . . . . . . . . . . . . . . . . . . 304Smart Methods for Difficult Questions. . . . . . . . . . . . . . . . . . . . . 306Wrapping Up the Exam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308Beyond the CompTIA A Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
viAbout the AuthorDavid L. Prowse is an author, a computer network specialist, and a technicaltrainer. Over the past several years he has authored several titles for PearsonEducation, including the well-received CompTIA A Exam Cram and CompTIASecurity Cert Guide. As a consultant, he installs and secures the latest in computer and networking technology. Over the past decade he has also taughtCompTIA A , Network , and Security certification courses, both in the classroom and via the Internet. He runs the website www.davidlprowse.com, wherehe gladly answers questions from students and readers.About the Technical EditorAubrey Adams is an electronics and computer systems engineering lecturer andCisco Networking Academy instructor at Central Institute of Technology inPerth, Western Australia. With a background in telecommunications, qualifications in communications engineering and management, and graduate diplomasin computing and education, he teaches across a range of computer systems andnetworking vocational education and training areas. Aubrey has authoredNetworking Academy curriculum and assessments and is a Cisco Press authorand Pearson Education technical editor.
viiWe Want to Hear from You!As the reader of this book, you are our most important critic and commentator.We value your opinion and want to know what we’re doing right, what we coulddo better, what areas you’d like to see us publish in, and any other words of wisdom you’re willing to pass our way.As an associate publisher for Pearson IT Certification, I welcome your comments. You can email or write me directly to let me know what you did or didn’t like about this book—as well as what we can do to make our books better.Please note that I cannot help you with technical problems related to the topicof this book. We do have a User Services group, however, where I will forwardspecific technical questions related to the book.When you write, please be sure to include this book’s title and author as well asyour name, email address, and phone number. I will carefully review your comments and share them with the author and editors who worked on the book.Email: feedback@pearsonitcertification.comMail: David DusthimerAssociate PublisherPearson IT Certification800 East 96th StreetIndianapolis, IN 46240 USAReader ServicesVisit our website and register this book at www.pearsonitcertification.com forconvenient access to any updates, downloads, or errata that might be availablefor this book.
viiiIt Pays to Get CertifiedIn a digital world, digital literacy is an essential survival skill.Certification proves you have the knowledge and skill to solve business problems in virtually any business environment. Certifications are highly-valued credentials that qualify you forjobs, increased compensation and promotion.Certification Advances Your Career The CompTIA A credential—provides foundation-level knowledge and skillsnecessary for a career in PC repair and support. Starting Salary—CompTIA A Certified individuals can earn as much as 65,000per year. Career Pathway—CompTIA A is a building block for other CompTIA certificationssuch as Network , Security and vendor specific technologies. More than 850,000—Individuals worldwide are CompTIA A certified. Mandated/Recommended by organizations worldwide—Such as Cisco and HP andRicoh, the U.S. State Department, and U.S. government contractors such as EDS,General Dynamics, and Northrop Grumman.Some of the primary benefits individuals report from becoming A certified are: More efficient troubleshooting Improved career advancement More insightful problem solving
ixCompTIA Career PathwayCompTIA offers a number of credentials that form a foundation for your career in technologyand allows you to pursue specific areas of concentration. Depending on the path you choose totake, CompTIA certifications help you build upon your skills and knowledge, supporting learning throughout your entire career.Steps to CertificationSteps to Getting Certified and Staying CertifiedReview Exam ObjectivesReview the certification objectives to make sure you knowwhat is covered in the exam. mobjectives.aspxPractice for the ExamAfter you have studied for the certification, take a freeassessment and sample test to get an idea what type ofquestions might be on the exam. cticetests.aspxPurchase an Exam Voucher Purchase your exam voucher on the CompTIA Marketplace,which is located at: www.comptiastore.com.Take the Test!Select a certification exam provider and schedule a timeto take your exam. You can find exam providers at thefollowing link: tingcenters.aspx
xJoin the Professional CommunityJoin IT Pro Communityhttp://itpro.comptia.orgThe free IT Pro online community provides valuable content tostudents and professionals.Career IT Job ResourcesWhere to start in IT Career Assessments SalaryTrends US Job BoardForums on Networking, Security, Computing and Cutting EdgeTechnologiesAccess to blogs written by Industry ExpertsCurrent information on Cutting Edge TechnologiesAccess to various industry resource links and articles related toIT and IT careersContent Seal of QualityThis courseware bears the seal of CompTIA Approved Quality Content. Thisseal signifies this content covers 100% of the exam objectives and implements important instructional design principles. CompTIA recommendsmultiple learning tools to help increase coverage of the learning objectives.Why CompTIA? Global Recognition—CompTIA is recognized globally as the leading IT non-profit tradeassociation and has enormous credibility. Plus, CompTIA’s certifications are vendorneutral and offer proof of foundational knowledge that translates across technologies. Valued by Hiring Managers—Hiring managers value CompTIA certification because itis vendor- and technology-independent validation of your technical skills. Recommended or Required by Government and Businesses—Many governmentorganizations and corporations either recommend or require technical staff to beCompTIA certified. (For example, Dell, Sharp, Ricoh, the U.S. Department of Defense,and many more.) Three CompTIA Certifications ranked in the top 10—In a study by DICE of 17,000technology professionals, certifications helped command higher salaries at allexperience levels.How to obtain more informationVisit CompTIA online: www.comptia.org to learn more about getting CompTIA certified.Contact CompTIA: Call 866-835-8020 ext. 5 or email questions@comptia.orgConnect with us:
IntroductionWelcome to CompTIA A 220-801 and 220-802 Practice Questions Exam Cram.The sole purpose of this book is to provide you with practice questions that arecomplete with answers and explanations to help you learn, drill, and review forthe CompTIA A certification exams. The book offers 700 questions that willhelp you practice each exam domain and will help you assess your knowledgebefore you take the real exam. The detailed answers to every question will aid inreinforcing your knowledge about the concepts associated with the 2012 versionof the CompTIA A exams.Who This Book Is ForThe CompTIA A exams are designed for individuals with at least 12 months ofhands-on experience in the lab or field. If you have that experience, then thisbook will be an excellent late-stage study tool. However, if you have notacquired that experience, I recommend that you register for a hands-on A course or, at the very least, purchase an authorized A study guide such as theA Exam Cram or the more in-depth A Cert Guide. After you take the courseand/or read the study guide (or guides), return to this book as your late-stagetest preparation to be used just before taking the real exams.What You Will Find in This BookIn every chapter devoted to practice exams, you will find the following threeelements:. Practice Questions: There are 700 questions that will help you learn,drill, and review for the exam. All of the questions in this section aremultiple-choice. Quick-Check Answer Key: After you have finished answering thequestions, you can quickly grade your exam from this section. Only correct answers are given in this section. No explanations are offered yet.Even if you have answered a question incorrectly, do not be discouraged.Keep in mind that this is not the real exam. You can always review thetopic and do the questions again.
2CompTIA 220-801 and 220-802 Practice Questions Exam Cram. Answers and Explanations: This section provides you with correctanswers as well as further explanations about the content posed in thatquestion. Use this information to learn why an answer is correct and toreinforce the content in your mind for the exam day.The book also comes with a supplemental disc. It contains a simulated testingenvironment where you can take all seven exams on the computer in study modeor in full practice test mode.Hints for Using This BookComplete your exams on a separate piece of paper so that you can reuse thepractice questions again if necessary. Also, plan to score 90% or higher on eachexam before moving on to the next one. The higher percentages you score onpractice question products, the better your chances fo
Three CompTIA Certifications ranked in the top 10—In a study by DICE of 17,000 technology professionals, certifications helped command higher salaries at all experience levels. How to obtain more information Visit CompTIA online: www.c
