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District of Columbia CourtsProcurement and Contracts BranchREQUEST FOR INFORMATION (RFI) NO.DCSC-17-RFI-0047INTEGRATED CASE MANAGEMENTSYSTEMDate Issued:May 5, 2017Closing Date& Time:June 6, 2017, no later than 2:00 P.M.
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-0047Table of Contents1.0Introduction . 32.0Terms and Conditions . 33.0Purpose and Objectives of the RFI . 44.0Information on the District of Columbia Courts . 55.0Statistical Summary of Case Filings . 66.0Products and Services of Interest . 67.0Information Requested from Vendors . 78.0Functionality of ICCMS Products . 79.0General Cost Estimates . 710.0 Explanation to Prospective Vendors 811.0 RFI Submission and Identification . 812.0 Deadline for Requst for Information . .8Appendix A . 91.0 Overview of Company . 92.0 Business Model . 93.0 Technical Environment . 94.0 Hardware Specifications . 105.0 Process Methodology/Practices . 106.0 Implementation Methodology . 107.0 Support . 118.0 High-Level Automation Capabilities . 1119.0 Case Management . 12210.0 Utility Functions . 1311.0 Specialized Processing . 1412.0 Expanded Capabilities . 1413.0 Case Initiation and Indexing . 1514.0 Ticklers, Alerts, Prompts, Notifications . 15515.0 Docketing . 1616.0 Calendaring and Scheduling . 1617.0 Document Creation and Tracking . 16618.0 Events. 1719.0 Bail . 1720.0 Warrants . 1721.0 Disposition . 1722.0 Post Disposition Compliance and Execution . 1823.0 Receipting/Revenue . 1824.0 Accounting . 18825.0 Records Management. 19826.0 Data Integrity . 2027.0 Reporting. 2028.0 System Documentation .202
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-00471.0 IntroductionThe District of Columbia Courts (DCC), a unified multi jurisdictional judicial system, isseeking information for its District of Columbia Superior Court (DCSC) frommanufacturers/developers (hereafter “vendors”) for a full feature state-of-the-artIntegrated Court Case Management Systems (CMS) for the DCSC. The CMS will beutilized for all case types in the DCSC.This is only a Request for Information (RFI) issued solely for information, planningpurposes, and market research. By issuing this RFI, the DCC does not express an intent,commitment, or promise to purchase a CMS from respondents nor to issue a Request forProposals (RFP) in the future to procure a CMS for such purposes. Responses to this RFIwill not be considered by the DCC as offers to enter a contract.Vendors that respond to this RFI are expected to provide information including, but notlimited to, the technology and software options they offer for a CMS.2.0 Terms and Conditions1. The DCC will not become obligated as the result of this RFI.2. Information submitted in response to this RFI will become the property of theDCC.3. Confidential information must be marked as follow:a) Vendors who include in their RFI data that they do not want disclosed to thepublic or used by the DCC except for use in the procurement process shallmark the title page of the RFI documents with the following legend: “ThisRFI includes data that shall not be duplicated, used or disclosed in wholeor in part for any purpose except for use in the procurement process”.b) The specific information within the RFI which the vendor is making subject tothe restriction announced on the title page must be noted on the individualpages which contain it. The vendor shall mark each page containingconfidential information or data it wishes to restrict with the following text:“Use or disclosure of data contained on this page is subject to therestriction on title page of this proposal”.Note that the DCC shall have the right to duplicate, use, or disclose the data to theextent consistent with the DCC’s internal needs in the procurement process. TheDCC may, without permission of the vendor, use without restriction, informationcontained in this RFI package if it is obtained from another source.4. The DCC will not be liable for the intentional or unintentional release of anyconfidential information intermingled whether or not it is labeled as confidential.5. The DCC will not pay for any information herein requested nor is it liable for anycosts incurred by the vendor.3
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-00476. Vendors may be invited to provide a demonstration of their CMS software. Ifrequired, demonstrations will be scheduled at a specified time and place. Pleaseindicate your ability to fulfill this requirement if requested.7. Provide general cost estimates, including your general pricing structure with abreakdown of normal initial costs, contractual hourly rates, and optionalservice/maintenance costs. The figures provided by the vendor are good-faithestimates although not contractually binding, should be realistically formulated.3.0 Purpose and Objectives of the RFIThe purpose of this RFI is to assess the current Court case management systems existingin the market place that will best fit the existing and future needs of the DCC, specificallythe DCSC.This RFI is issued solely for information and planning purposes and does NOT constitutea solicitation. Responses to this RFI are not offers and cannot be accepted by theGovernment in forming a binding contract. The Government will not reimbursecompanies for any costs associated with the preparation and submission of RFIresponses.The DCC is committed to efficient and effective use of its financial, technology and staffresources. The DCC is in the process of examining the feasibility of a new CMS that willprovide the following capabilities and functionalities: Improvement of services to the constituency of the District of Columbia and thegeneral public. Provide web access services including case search and online payments toattorneys, litigants, and the general public that is in compliance with AmericanDisability Act (ADA) Section 508. Enable electronic cases filing for attorneys and self-represented litigants. Provide case document processing by rapid configuring workflows if needed. Increase the efficiency of Court staff and judiciary. Provide an accurate real time record of case events. Improve the management of court cases in judicial chambers, clerk’s office, andcourtrooms. Provide electronic signature for court orders and other documents. Improve the ability to rapidly develop application-to-application interfaces toshare real time information with our local and federal agency partners. Provide non-cash payment capability that is in compliance with Payment CardIndustry (PCI).4
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-00474.0 Information on the District of Columbia CourtsThe DCC, the judicial branch of the District of Columbia government, is comprised ofthe Court of Appeals (DCCA), the highest court of the District; the Superior Court of theDistrict of Columbia (DCSC), a trial court with general jurisdiction over the majority oflocal legal matters; and the Court System, which provides administrative supportfunctions to both Courts. Its mission is to protect rights and liberties, uphold and interpretthe law, and resolve disputes peacefully, fairly and effectively in the nation's capital.The DCC’s mission and its operations rely heavily on information technology (IT), andthe organization’s dependence on IT will continue into the future. There areapproximately 1,200 end users that access the case management system. This includesother criminal justice agency partners that access a subset of the data in the CMS.A. Technical EnvironmentThe following table provides an overview of the DCC’s enterprise level technicalenvironment. Please note this overview is not an exhaustive list, as standalonespreadsheets and databases also exist at the division/operational level.Server/StoragePlatformsEnd User PlatformsTicketing SystemCloud PlatformOperating SystemsNetworksInternet Browsers/VersionAuthenticationDevelopment EnvironmentDatabasesData Warehousing andBusiness IntelligenceApplication ServerApplications will interfacewith CMSSecurityDCC’s Technical EnvironmentHP blade servers, NetApp storage (NAS and SAN)Dell Workstations, peripherals, VDIsCherwell, BomgarMicrosoft Azure FedRAMP GovernmentServer – Windows 2016 Standard and Data Center EditionClient – Windows 10TCP/IP, CISCO routers and switchesExplorer 11; Chrome 57; Firefox 52Active Directory Federation ServicesJ2EE, Oracle ApexOracle 12c, MS-SQL 2008, 2012Oracle OBIEE 11g, 12c, Oracle ODI 12cOracle SOA 12c, Oracle Web LogicCourt Interpreters Services (Oracle APEX), CourtSmart (SQLServer), , Juror Management System (SQL Server), Abila MIP(SQL Server), WEB Voucher System (Oracle DB), Office2016,Office 365Network Access control, CISCO Next Generation Firewall;The main DCC campus is comprised of 6 separate buildings that are connected by 1GBfiber optic. In addition to these buildings there are 7 satellite field units locatedthroughout the city that are connected to the DCC’s local area network (LAN) via100MB TLS. WIFI capability is offered in all locations throughout the campus buildings.5
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-0047The majority of DCC statistical and operational reporting requirements are satisfiedthrough the DCC’s Business Intelligence (BI) capability. The objective of the DCC BIeffort is to provide judicial officers, division directors and senior management withperformance measures and caseload measures, ad-hoc reporting, dashboards, KPI’s,monthly / yearly trends and scorecards using enterprise data warehouse and reportingtools. The BI system utilizes extract, load and transform (ELT) to transfer data fromsource databases such as CourtView and loads data into a staging environment, afterwhich it is transformed into dimensions and facts in the warehouse for end user analysis.5.0 Statistical Summary of Case FilingsThe following link will provide a statistical summary of case filings in addition to otherpertinent information that provide a more accurate demographic of the DCC caseprocessing 2016-Statistical-Summary v2.pdfAdditional relevant information on the DCC can be accessed by the following link.www.dccourts.gov6.0 Products and Services of InterestThis RFI includes the following applications and services: A comprehensive Court Case Management System (CMS) with robust processworkflow rules engine. An Enterprise Document Management System that allow rapid configuration ofworkflow that integrates seamlessly with the CMS product offered. E-Filing including batch and the ability to interface with the various current efiling vendors, if one is not included in the CMS. Please list and provide examplesto this request. Fully Customizable/Maintainable User Screens. User authentication module is capable of Active Directory authentication (SSO) Electronic and digital signature capability to be utilized on official DCCdocuments (on and off bench). The capability to accept on-line payments interfaces and that automaticallyupdates and reconciles with the CMS. On-line docket and warrant listing and searching to include documents for certaincase types, docket types, and/or document types that comply with ADA Section508. Document auto redaction including optical character recognition capabilities. Credit card payment capability both onsite and online that complies with PCIrequirements. Auditing capability to track case updates and views by users.6
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-0047 Exposed application program interface (API) for data exchange to and fromfederal, and local government agencies as well as internal DCC applications.Dashboard type interface for judges to manage case inventories and assignedcases.Electronic evidence tracking and management.Mobile applications for case and warrant searching and listing.7.0 Information Requested from VendorsIn addition to the information concerning CMS products and capabilities we would alsorequest information concerning the following: Provide an estimate of the average number of years your software will besupported before requiring a system replacement and if the replacement/upgradedsystem will be covered under the annual maintenance & support licensing fees. Provide details on all system software warranties including any new systemupgrades, enhancements or modifications to the CMS. Provide your company’s financial condition to show the financial viability of thecompany (Dun & Bradstreet).8.0 Functionality of CMS ProductsThe primary focus of this RFI is to determine the capabilities and services of vendors andthe functionality of their CMS and related products. Appendix A contains a list ofcapabilities and functionality that the DCC is interested in their search for a new CMS.Please address the items listed in Appendix A. Please identify how the CMS or relatedproducts will handle the identified functions.9.0 General Cost EstimatesThe vendor shall provide an estimate of costs associated with their CMS product(s),including product licensing, consulting, and other services require to purchase, configure,implement, and maintain their CMS. These estimated costs should include softwaremodifications, 3rd party interfaces, custom programming, upgrades, and all related costsincluding hardware, support, maintenance, and training, etc. needed to implement theirsolution. The vendor should take into account the need to have personnel on site duringthe implementation of the CMS.These cost estimates may be included in a confidential document along with any otherconfidential or proprietary information submitted for consideration. The vendor will notbe held to any cost estimates provided in response to this RFI. These estimates will onlybe used to support the DCC’s budget proposal to the Congress of the United States.7
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-004710.00 Explanation to Prospective VendorsAny prospective vendor desiring an explanation or interpretation of this RFI must requestit by email to Maribel Torres, Senior Contract Specialist, at maribel.torres@dcsc.gov nolater than 2:00 P.M. on May 12, 2017.11.0 RFI Submission and IdentificationEach vendor shall submit an electronic PDF file format via email to Maribel Torres atmaribel.torres@dcsc.gov AND one (1) original and three (3) copies of their response in asealed package to the address listed in section 12.0 2b). The vendor shall conspicuouslymark on the outside of the RFI response package the name and address of the vendor andthe following:Request for Information (RFI) Number DCSC-17-RFI-004712.0 Deadline for Request for Information1.RFI Due Date and Time: June 6, 2017 no later than 2:00 P.M2.Responses to RFI:a) Vendors must submit copy of their response PDF file format vie email to MaribelTorres at maribel.torres@dcsc.gov; AND,b) Vendors must submit their response (1 original and 3 copies) either by mail or handdelivery/courier services to the following address:Vendors submitting their response by mail must mail their response to the followingaddress:District of Columbia CourtsAdministrative Services DivisionProcurement and Contracts BranchAttn: Maribel Torres, Senior Contract Specialist616 H Street, N.W., Suite 612Washington, DC 20001maribel.torres@dcsc.govVendors submitting their response by hand delivery/courier services must mail theirresponse to the following address:District of Columbia CourtsAdministrative Services DivisionProcurement and Contracts BranchAttn: Maribel Torres, Senior Contract Specialist701 7th Street, N.W., Suite 612Washington, DC 200018
D.C. CourtsRFI – Integrated Case Management SystemRFI No.: DCSC-17-RFI-0047Appendix APlease adhere to the following guideline structure when providing the informationrequested. Proprietary information if necessary must be provided in a separate document.1.0 Overview of Companya) Company historyb) Corporate capability statement that highlights the company’s organizationaland functional overviewc) Products currently offered or deployed pertaining to this RFI. Please list allexisting court clients where your CMS is installed and operational. It is importantto list courts of a similar size, complexity and case volume as DCC.d) Staffing demographic of your current technical staff that support your CMS.This should include help desk staff, technical staff resources and instructionalstaffing for training.e) Strategies for emergent and future technologies2.0 Business Modela) Licensing costs and termsb) Support/maintenancec)
District of Columbia Courts Procurement and Contracts Branch REQUEST FOR INFORMATION (RFI) NO. DCSC-17-RFI-0047 INTEGRATED CASE MANAGEMENT SYSTEM Date Issued: May 5, 2017 Closi
