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District of Columbia Court SystemsOffice of Contracts and ProcurementREQUEST FOR INFORMATION (RFI) NO.DCSC-21-RFI-2JURY MANAGEMENT SYSTEMDate Issued:February 24, 2021Closing Date& Time:March 23, 2021, no later than 2:00 P.M.Any prospective vendor desiring an explanation or interpretation of this RFI must request it by emailto Maribel Torres, Senior Contract Specialist at maribel.torres@dccsystem.gov no later than 2:00P.M. on March 5, 2021.The Courts will post all amendments and responses to offerors questions in the DC CourtsWebsite at ts-branch.

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-2Table of Contents1.0 Introduction . 42.0 Terms and Conditions . 43.0 Purpose and Objectives of the RFI . 54.0 Information on the District of Columbia Courts . 65.0 Statistical Summary of Juror Yield . 76.0 Products and Services of Interest . 77.0Information Requested from Vendors . 78.0Functionality of JMS Products. 89.0General Cost Estimates . 810.00 Explanation to Prospective Vendors . 811.0 RFI Submission and Identification . 812.0 Deadline for Information Requested . 8Appendix A . 91.0 Overview of Company . 92.0 Business Model . 93.0 Technical Environment . 94.0 Hardware Specifications . 105.0 Process Methodology/Practices . 106.0 Implementation Methodology. 107.0 Support . 118.0 High-Level Automation Capabilities . 119.0 Creation of a Master Juror List . 1210.0 Jurors’ Office Functions . 1211.0 Juror Selection . 1312.0 Juror Notification . 1313.0 Juror Qualification . 1414.0 Track Juror Attendance . 1415.0 Track Juror History . 1416.0 Legal Management. 1517.0 Scheduling and Calendaring . 1518.0 Statistics and Reporting . 1519.0 Document/Forms Generation . 1620.0 Security & Privacy . 1621.0 Scanning . 1722.0 Accounting / Payment / Debit Cards . 1723.0 Internet Web and Mobile Features . 1824.0 Interactive Voice Response (IVR) . 1825.0 Administrative Mode . 1826.0 Maintenance Mode. 1927.0 Data Conversion. 1928.0 Archive Management . 1929.0 Interfaces . 192

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-230.0 System Documentation . 2131.0 Additional Requirements . 213

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-21.0 IntroductionThe District of Columbia Courts (DCC), a unified multi jurisdictional judicial system, isseeking information for its District of Columbia Superior Court (DCSC) frommanufacturers/developers (hereafter “vendors”) for a full feature state-of-the-art JuryManagement Systems (JMS) for the DCSC. The JMS will be utilized to notify and trackjuror participation, enable an electronic check-in process via mobile devices that useloadable debit cards, and better manage juror yield in the DCSC.This is only a Request for Information (RFI) issued solely for information, planningpurposes, and market research. By issuing this RFI, the DCC does not express an intent,commitment, or promise to purchase a JMS from respondents nor to issue a Request forProposals (RFP) in the future to procure a JMS for such purposes. Responses to this RFIwill not be considered by the DCC as offers to enter a contract.Vendors that respond to this RFI are expected to provide information including, but notlimited to, the technology and software options they offer for a JMS.2.0 Terms and Conditions1. The DCC will not become obligated as the result of this RFI.2. Information submitted in response to this RFI will become the property of theDCC.3. Confidential information must be marked as follow:a) Vendors who include in their RFI data that they do not want disclosed to thepublic or used by the DCC except for use in the procurement process shallmark the title page of the RFI documents with the following legend: “ThisRFI includes data that shall not be duplicated, used or disclosed in wholeor in part for any purpose except for use in the procurement process”.b) The specific information within the RFI which the vendor is making subject tothe restriction announced on the title page must be noted on the individualpages which contain it. The vendor shall mark each page containingconfidential information or data it wishes to restrict with the following text:“Use or disclosure of data contained on this page is subject to therestriction on title page of this proposal”.Note that the DCC shall have the right to duplicate, use, or disclose the data to theextent consistent with the DCC’s internal needs in the procurement process. TheDCC may, without permission of the vendor, use without restriction, informationcontained in this RFI package if it is obtained from another source.4. The DCC will not be liable for the intentional or unintentional release of anyconfidential information intermingled whether or not it is labeled as confidential.5. The DCC will not pay for any information herein requested nor is it liable for anycosts incurred by the vendor.4

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-26. Vendors may be invited to provide a demonstration of their JMS software. Ifrequired, demonstrations will be scheduled at a specified time and place. Pleaseindicate your ability to fulfill this requirement if requested.7. Provide general cost estimates, including your general pricing structure with abreakdown of normal initial costs, contractual hourly rates, and optionalservice/maintenance costs. The figures provided by the vendor are good-faithestimates although not contractually binding, should be realistically formulated.3.0 Purpose and Objectives of the RFIThe purpose of this RFI is to assess the current Jury Management Systems existing in themarket place that will best fit the existing and future needs of the DCC, specifically theDCSC.This RFI is issued solely for information and planning purposes and does NOT constitutea solicitation. Responses to this RFI are not offers and cannot be accepted by theGovernment in forming a binding contract. The Government will not reimbursecompanies for any costs associated with the preparation and submission of RFIresponses.The DCC is committed to efficient and effective use of its financial, technology and staffresources. The DCC is in the process of examining the feasibility of a new JMS that willenhance the Court’s juror management processes by: Enabling better integration of juror management information with the Court’scase management system, business intelligence system, and other District ofColumbia agencies. Enabling electronic and manual juror check-ins that simultaneously associate thejuror record with a loadable debit card. Facilitating juror management planning, scheduling, process control, andmonitoring, thereby improving efficiency and service to the public. Reducing the flow of paper across and within the Court’s operating divisions. Improving the accessibility of data, quality of information, and effectiveness ofstatistical reporting. Enhancing the visibility of juror management practices to the public.And provide the following capabilities and functionalities: Creation and maintenance of jury lists Notice generation Randomization of jurors Jury attendance Juror payments via loadable debit cards as regular payments, with checks (as anemergency option only) Panel selection and group selection Tablet web-based application for check-ins that utilize the debit card interface5

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-2 Statistical reportingProvide web access services that is in compliance with American Disability Act(ADA) Section 508.4.0 Information on the District of Columbia CourtsThe DCC, the judicial branch of the District of Columbia government, is comprised ofthe Court of Appeals (DCCA), the highest court of the District; the Superior Court of theDistrict of Columbia (DCSC), a trial court with general jurisdiction over the majority oflocal legal matters; and the Court System, which provides administrative supportfunctions to both Courts. Its mission is to protect rights and liberties, uphold and interpretthe law, and resolve disputes peacefully, fairly and effectively in the nation's capital.The DCC’s mission and its operations rely heavily on information technology (IT), andthe organization’s dependence on IT will continue into the future.A. Technical EnvironmentThe following table provides an overview of the DCC’s enterprise level technicalenvironment. Please note this overview is not an exhaustive list, as standalonespreadsheets and databases also exist at the division/operational level.Server/Storage PlatformsEnd User PlatformsTicketing SystemCloud PlatformOperating SystemsNetworksInternet Browsers/VersionAuthenticationDevelopment EnvironmentDatabasesData Warehousing andBusiness IntelligenceApplication ServerApplications will interfacewith JMSSecurityDCC’s Technical EnvironmentHP blade servers, NetApp storage (NAS and SAN)Dell Workstations, peripherals, VDIsCherwell, BomgarMicrosoft Azure FedRAMP GovernmentServer – Windows 2016 Standard and Data Center EditionClient – Windows 10TCP/IP, CISCO routers and switchesExplorer 11; Chrome 57; Firefox 52Active Directory Federation ServicesJ2EE, Oracle ApexOracle 12c, MS-SQL 2008, 2012Oracle OBIEE 11g, 12c, Oracle ODI 12cOracle SOA 12c, Oracle Web LogicTyler Odyssey Case Management System, Oracle BusinessIntelligence, Web Interpreter & Translation System, Budget andFinance MIP system, Access Control System, Avaya InteractiveVoice System, Office2016, Microsoft 365, Bank/Debit Card systemNetwork Access control, CISCO Next Generation Firewall;The main DCC campus is comprised of 6 separate buildings that are connected by 1GBfiber optic. In addition to these buildings there are 7 satellite field units located6

D.C. CourtsRFI – Jury Management SystemRFI No.: DCSC-21-RFI-2throughout the city that are connected to the DCC’s local area network (LAN) via100MB TLS. WIFI capability is offered in all locations throughout the campus buildings.The majority of DCC statistical and operational reporting requirements are satisfiedthrough the DCC’s Business Intelligence (BI) capability. The objective of the DCC BIeffort is to provide judicial officers, division directors and senior management withperformance measures and caseload measures, ad-hoc reporting, dashboards, KPI’s,monthly / yearly trends and scorecards using enterprise data warehouse and reportingtools. The BI system utilizes extract, load and transform (ELT) to transfer data fromsource databases such as JMS and loads data into a staging environment, after which it istransformed into dimensions and facts in the warehouse for end user analysis.5.0 Statistical Summary of Juror YieldThe following link will provide a statistical summary of juror yield in addition to otherpertinent information that provide a more accurate demographic of the DCC jurorutilization and activity s/2019 Statistical Summary.pdfAdditional relevant information on the DCC can be accessed by the following link.www.dccourts.gov6.0 Products and Services of InterestThis RFI includes the following applications and services: A comprehensive Jury Management System (JMS) with robust process workflowrules engine. Fully Customizable/Maintainable User Screens. User authentication module is capable of Active Directory authentication (SSO) The capability to utilizing loadable debit cards and that automatically updates andreconciles with the JMS. Web-based interface that comply with ADA Section 508. Auditing capability. Exposed application program interface (API) for data exchange to and frominternal DCC applications. eTablet (electronic via mobile devices) check-ins that simultaneously associatethe juror record with a loadable debit card.7.0 Information Requested from VendorsIn addition to the information concerning JMS products and capabilities we would alsorequest information concerning the following:7