WIXLIB

USDA OCIO August 2014

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August 14th, 2014Message from Charles T. McClam,Deputy Chief Information Officer, USDAPresident Abraham Lincoln signed into law an act of Congress establishing the United StatesDepartment of Agriculture in 1862. At that time, about half of all Americans lived on farms, comparedwith about 2 percent today. But through our work on food, agriculture, economic development,science, natural resource conservation and a host of issues, USDA still fulfills Lincoln's vision - touchingthe lives of every American, every day.And, in the background, technology hums quietly along enabling employees at USDA to serve ourcustomers every day and in every way, regardless of whether they are standing in the middle of theirwheat field, sitting at their dining room table, or consulting with a USDA agency representative in oneof the thousands of state and county offices country-wide.What amazes me is how far-reaching today’s technology is and how smart phones, tablets, laptopsand desktops are used by both our employees and our customers to access data, apply for loans, ortake real-time pictures of fire lines that help determine the best course for firefighting.As the Deputy Chief Information Officer for Operations, it is my job to oversee the entire ITinfrastructure that makes connecting to the USDA possible. I am proud of what my employees haveachieved and the services that they provide to USDA employees, other federal agencies and theAmerican people.While some of our services are strictly for our customers within USDA agencies and offices, otherservices, most notably application development service offerings from Enterprise Application Servicesand NITC’s Enterprise Data Center Hosting Services are available for use government wide, includingat the state and local level.We are price competitive and use a not-for-profit cost model; and our Enterprise Data Center isFEDRAMP certified. When comparing similar service level agreements (SLAs) and price models, USDAOCIO services do provide considerable value and peace of mind. Consequently, for USDA agencies andothers outside of USDA not currently using our services, I would certainly encourage you to considerUSDA OCIO as your service provider of choice.

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CYBER SECURITY SERVICES. 3About ASOC . 3Experience . 3CORE SERVICES . 4Analysis . 4Computer Forensics . 5Continuous Monitoring . 6Incident Handling . 7Operational Assessments . 8Vulnerability Scanning . 9ENHANCED SECURITY SERVICES . 13Awareness & Training . 13Business Intelligence . 14Communications Security – COMSEC . 15(National Security Systems) . 15Data Disaster Recovery . 16Engineering Services . 17IT Consultative Services . 18Project Portfolio Management Services . 19Security Sensor Array Operations Access . 20System Test & Evaluation/Penetration Testing . 21Managed Security Products . 22ENTERPRISE APPLICATION SERVICES . 25About EAS . 25i

Experience . 25AgLearn Learning and Talent Management Services . 26Application Development and Maintenance . 27Blogging . 28Geospatial (Google Maps) . 29Virtual Worlds . 31ENTERPRISE DATA CENTER HOSTING SERVICES . 35About NITC . 35Experience . 35 Data Center Services . 35 NITC Cloud Services . 36 NITC Service Desk . 37INFRASTRUCTURE AS A SERIVCE (IaaS) . 41Backup / Archive Storage . 41Network . 43SAN / NAS Storage . 44Server . 45PLATFORM AS A SERVICE (PaaS) . 49CloudVault . 49Database . 50Document Management . 51Mainframe . 52Server . 53Virtual Application Desktop (Citrix) . 54Web Accelerator (Akamai) . 55Web Application Server . 56Web Content Management . 57Web Portal . 58Web Search . 59Web Server . 60PROFESSIONAL SERVICES . 63Application Integration. 63Database Management . 64ii

Disaster Recovery . 65Planning and Integration . 66Project Management. 67OTHER NITC SERVICES . 71Business Management . 71Procurement . 72Managed Hosting . 73Video Tele-Conferencing (VTC). 74Information Systems and Network Security . 75Security Governance . 76ENTERPRISE NETWORK SERVICES . 79About ENS . 79Experience . 79Architecture and Engineering . 80Quality of Service (QoS) Standard . 81Service Management . 82Telecommunications Operations and Management (TOM) . 83INTERNATIONAL TECHNOLOGY SERVICES (ITS) . 87About ITS . 87Experience . 87Enterprise Active Directory (EAD) . 88iii

Enterprise Messaging System – Cloud Services . 89Enterprise Mobility Management . 90Enterprise Virtual Private Network (eVPN) . 91Cell Phones, Broadband Cards, Satellite, Radio and Miscellaneous Wireless Device Services . 95Desktop Virtual & Remote Services. 96Mission Area Professional Services . 97Mobility Devices. 98Video Teleconferencing . 99Voice Services and Audio Conferencing . 100Workstation Services . 101SHARED SERVICE OFFERINGS . 105USDA’s Blueprint for Stronger Service IT Contracts Initiative . 105iv

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CYBER SECURITY SERVICESAbout ASOCservices (i.e, computer forensics) provides theDepartment with a holistic view of the threat patternsand vectors. This in turn enables the Department toestablish a proactive defense in depth to mitigate theincreasing number and complexity of cyber securitythreats. Additionally substantial savings are availablethrough the consolidation of the Department'ssoftware, hardware, and service purchases. Through itspartnership with USDA agencies, the Department goal isto align its technology, security and compliance serviceswith agencies business goals and operatingrequirements as appropriate to ultimately protectmission-critical assets and information and to ensurethe continuity of business operations.Service HotlineCyber Security secures the business of USDA bymanaging the risks of cyber threats and vulnerabilities.We protect USDA agencies as they deliver IT services totheir stakeholders and the American people. Ourprimary purpose is making sure USDA organizations andtheir employees have the knowledge and tools theyneed to fulfill their responsibilities.The Service Hotline is the central point of contactbetween service providers and users/customers on aday-to-day basis. The Service Hotline is available 24hours a day, 7 days a week, and utilizes InformationTechnology Infrastructure Library (ITIL) /InformationTechnology Service Management (ITSM) best practicesto record, route, and manage the timely response to allservice requests.ExperienceThe Service Hotline supports:As a service organization we focus on delivering: Comprehensive leadership in developing andimplementing an enterprise-wide, trustedenvironment in support of all USDA components A framework for tracking, reporting, andresponding to events in an efficient and timelymanner A centralized threat awareness capability Effective outreach, communications, andreporting capabilities An enhanced enterprise security posture withtechnical guidance and engineering andoperations services An architecture of security related products andsolutions A complete Assessment and Authorization(A&A) via the risk management framework(RMF) process for all systemsHolistic Security PostureUSDA agencies have many of the same security needsthat are being satisfied with an array of differentsecurity software, hardware, and services. Standardizingon enterprise cyber security tools and core support Information requestsService requestsIncident tracking (disruptions or potentialdisruptions in service availability or quality)Performance updatesWhen Contacting the Service Hotline:Be prepared to provide required info

take real-time pictures of fire lines that help determine the best course for firefighting. As the Deputy Chief Information Officer for Operations, it is my job to oversee the entire IT i