Hold The Ctrl Key MCCG Down & Then Left Click On A Link .

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Hold the Ctrl keydown & then leftclick on a linkbelow tonavigate to it:Table of ContentsOverview of the MessageCenterMessage Center BasicsMCCGPowerChartMessage CenterComplete ManualWorking with theMessage JournalWorking withDocumentsAddress BooksProxy AuthorizationPoolsNotifications andRemindersCustomizing MessageCenterTroubleshooting andTechnical SupportAppendixMenus 2008 Cerner Corporation. All rights reserved.

2008 Cerner CorporationAll rights reserved. This material contains the valuable properties and trade secrets of Cerner Corporation of KansasCity, Missouri, United States of America (CERNER) embodying substantial creative efforts and confidential information,ideas and expressions, no part of which may be reproduced or transmitted in any form or by any means or retained inany storage or retrieval system without the express written permission of CERNER.Cerner believes the information in this document is accurate as of its publication date. While Cerner has made aconscientious effort to avoid errors, some may still exist. The information in this document is subject to change withoutnotice, and should not be construed as a commitment by Cerner Corporation.

Table of ContentsOverview of the Message Center . 5Message Center Basics. 6Message Center Interface. 6Inbox Summary . 6Summary Pane/Workspace . 6Basic Navigation . 7Using the Inbox Summary to Access Messages in the Message Center. 7Searching For Messages in a Specific Date Range . 7Viewing another User's Inbox . 8Proxy Capabilities . 8Read Only Inbox . 8Out of Office . 8Opening an Inbox Item. 9Creating a New Message . 9Signing or Reviewing Documents and Results . 10Replying to a Message . 11Forwarding Messages . 11Deleting Messages . 11Restoring Deleted Messages . 12Emptying the Messaging Trash Folder . 12Printing a Message . 12Additional Options when Creating a Message . 12Working with the Message Journal . 13Viewing the Message Journal for a Patient. 13Working with Documents . 13Viewing a Document . 14Signing a Document . 15Signing and Forwarding Documents . 15Forwarding a Document without Signing or Refusing It (Forward Only) . 15Refusing a Document . 16Marking a Document as Reviewed . 16Reviewing and Forwarding Documents . 16Address Books. 17Using Address Books . 17Adding Names to Your Personal Address Book . 17Removing Names from Your Personal Address Book . 18Proxy Authorization . 18Viewing Messages as a Proxy . 18Viewing Proxy Authorizations Granted to You . 19Viewing Proxy Authorizations that you have granted . 19Granting Proxy Authorization . 20Updating Proxy Authorization . 21Taking Proxy Authorization . 21Viewing Proxies Taken By another User. 22Changing Proxy Start and End Times . 22Removing Proxy Authorizations that have been Taken or Granted . 22Pools . 23Working with Messages as a Member of a Pool . 23Managing Pools . 24Creating a New Pool . 24

Notifications and Reminders . 25Overview of Reminders and Notifications . 25Creating a New Reminder. 26Working with Reminders . 26Setting a New Notification . 27Redirecting a Reminder . 27Rescheduling a Reminder . 28Reminder Options . 28Generating Quick Reminders from Results . 28Customizing Message Center . 29Filtering Inbox Items by Time Interval . 29Setting Folder Order in the Inbox Summary . 29Defining Notification Types . 29Setting the Default Phone Message Template . 29Troubleshooting and Technical Support . 30Using Technical Support . 30Basic Troubleshooting . 30Error Messages. 31Appendix. 32Windows . 32Inbox Summary Window . 32Toolbar Buttons. 33Formatting Toolbar. 34Menus . 35Task Menu . 35Edit Menu . 36Help Menu. 36View Menu . 36

Message CenterSolution Training GuideOverview of the Message CenterMessage Center is a component of Cerner Millennium used for managing workflow in theinpatient or outpatient setting. It allows you to route information electronically, rather thanhaving an unwieldy flow of hard-copy documentation moving around your facility. TheMessage Center enables you to review or sign results, documents, and prescriptionrequests, as well as work with phone and other messages. The Message Center offersthe following benefits: All messages and notifications that require your attention, review or signature arerouted to your Inbox and are organized in folders. The operation of taking and distributing phone messages and saving that informationto the patient's chart is completed electronically. Results can be reviewed, signed, or forwarded to other healthcare providerselectronically. Your Inbox can be accessed from any computer on your network that has CernerMillennium installed on it. You can customize the items you want displayed in the Message Center by filtering bydates, types of results, and so forth.Note: The words Inbox and Message Center both refer to the messaging component of CernerMillennium 2007, and as such, are referred to interchangeably throughout this document.Revision: 001September 3, 2008Doc ID: A1001001A07L06B40255G64812 2008 Cerner Corporation. All rights reserved. This document containsconfidential information, which may not be reproduced or transmitted without theexpress written consent of Cerner.Page 5 of 38Owner: Methods

Message CenterSolution Training GuideMessage Center BasicsMessage Center InterfaceInboxSummarySummaryPane/WorkspaceInbox SummaryThe Inbox Summary allows you to access any message or result in the Message Center.Message Center notifications are divided into categories or folders; the number adjacentto the category name indicates the number of Inbox items in that category that areunread. Tabs at the top of the Summary pane allow you to select which Inbox you wouldlike to work with, for example your own Inbox or a pool Inbox.Summary Pane/WorkspaceThe summary pane lists the individual Inbox items (messages, documents and so forth)contained in the folders in the Inbox Summary. Double-clicking an Inbox item in theSummary Pane opens the workspace for that item.Message Center users have the ability to sort the view by each column. For example, ifyou select the Assigned column, the view will sort by that column. This is applicable for allworkspaces of Message Center.Note: The ability to use column sorting is available with the 2007.18 Release Update.Revision: 001September 3, 2008Doc ID: A1001001A07L06B40255G64812 2008 Cerner Corporation. All rights reserved. This document containsconfidential information, which may not be reproduced or transmitted without theexpress written consent of Cerner.Page 6 of 38Owner: Methods

Message CenterSolution Training GuideBasic NavigationYou can move between folders in the Message Center items using one of the followingmethods: Use the Inbox Summary to find and view individual messages. With a message open, click Click Accept & Next or OK & Next after viewing the message or notification.orto move to the previous or next message.Using the Inbox Summary to AccessMessages in the Message CenterThe Inbox Summary allows you to access any message or result in the Message Center.Message Center notifications are divided into categories or folders; the number adjacentto the category name indicates the number of Inbox items in that category that areunread. Tabs at the top of the Summary pane allow you to select which Inbox you wouldlike to work with.To access messages and other notifications using the Inbox Summary, complete thefollowing tasks:Click the tab corresponding to the Inbox you would like to work with, for example click theProxies tab to view any Inboxes that you have proxy rights to view.If necessary select a specific date range.Click the plus ( ) sign next to the category to expand it; Click the minus (-) sign next to thecategory to collapse it. Click a folder to display the items in that category.Double-click the item or select it and click Open to view the item.Searching For Messages in a Specific DateRangeSet the date range in the Inbox Summary using one of the following methods: Select a predefined date range from the Display list. Click the ellipsis next to the display list, enter a date range and click OK.Revision: 001September 3, 2008Doc ID: A1001001A07L06B40255G64812 2008 Cerner Corporation. All rights reserved. This document containsconfidential information, which may not be reproduced or transmitted without theexpress written consent of Cerner.Page 7 of 38Owner: Methods

Message CenterSolution Training GuideViewing another User's InboxProxy CapabilitiesNote: Depending on the way your site is configured, this functionality may not be available.To view another user’s Inbox, complete the following tasks:Click the Proxy tab in the Inbox Summary.From the Proxy list, select the Inbox you would like to see.If necessary, specify a date range.The selected user’s Inbox opens, allowing you to work in the proxy’s Inbox as if it wereyour own. Note that the tasks that you can perform can be limited by your SystemsAdministrator or by the user’s Inbox you are proxying.Note: In order to view another user’s Inbox, you must have proxy rights. You can either have theuser grant you access to their Inbox or you can make yourself a proxy.Read Only InboxNote: Read Only Inbox is available with the 2007.18 Release Update.If enabled, users have the ability to view items within an individual inbox or pool in a readonly mode within the list view. These items cannot be opened or acted upon outside ofthe Select Patient function in this read only mode.Note: The ability to open another user or pool’s Message Center in read only mode for the sessionis enabled through a preference that creates the Select Read Only Inbox menu option.Out of OfficeNote: Out of Office functionality is available with Cerner Millennium Cumulative Support Package2007.17 and future Cerner Millennium Cumulative Production Packages.Out of Office functionality provides the ability to set an Out of Office status on anindividual or pool inbox.Revision: 001September 3, 2008Doc ID: A1001001A07L06B40255G64812 2008 Cerner Corporation. All rights reserved. This document containsconfidential information, which may not be reproduced or transmitted without theexpress written consent of Cerner.Page 8 of 38Owner: Methods

Message CenterSolution Training GuideThe Out of Office status is set under the Inbox menu for an individual or pool inbox. Anoptional until date can be entered.When sending to users or pools with the status set, the sender receives an Out of Officenotification with the date displayed (if entered). The sender has the option to send anywayor discontinue the send.Note: The date entered in the dialog does not automatically turn off Out of Office when the date isreached. It continues to return until the Out of Office status is removed by the recipientinbox. Also, IQHealth consumers receive a message back in their inbox with the Provider’sOut of Office notification information.Opening an Inbox ItemTo open an Inbox item, complete the following tasks:In the Inbox Summary, double click an Inbox folder, for example, Results.Double-click a notification type (for example, Abnormal). A list of notifications from thatcategory is displayed in the Message Center workspace.Double-click a notification in the noti

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