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WOW! YourEmployee Recognitionfor a New GenerationMike ByamAuthor of The WOW! WorkplaceManaging Partner, Terryberry’s
Meet the Recognition Experts via ChatDrew Beckeman Business DevelopmentManager, St. Louis, MOTerryberry Marketing
TODAY’S AGENDA:1.2.3.4.Meet Gen YWork CultureOnboardingWinning Loyalty
AKA Millennials, Net Generation, Echo Boomers Approximately 75 million in the U.S. In April, 2016 – Millennials surpassed Baby Boomersas the largest living generation in the U.S.
POLLWhat percentage of your employeesare Gen Y (ages 22-37)? Less than 10%10-25%25-40%40-60%Greater than 60%
Illustrations: Graham Erwin
Grew up with technology as a way of life, leadingadopters of new technology Embraces social networking for relationshipbuilding Highly trained (internships, education,international experiences) Environmentally/socially conscious Doesn’t trust “the system” to take care of them Highly involved family/parents Raised in a praise culture (trophies for everyone)
POLLWhat is your biggest challengewith Gen Y employees? Getting ThemKeeping themKeeping them motivatedNone of the above – “It’s all good”
Retaining Gen Y Employees 10-14 jobs by age 38 Average stay with an employer is currently 3 years- U.S. Census Bureau 38% of millennials globally said they would leave theirjobs within two years – The Deloitte Millennial Survey 2017Gen Ys“A positive work environmentencourages me to want to do moreand be more productive.”
What do Gen Y employees value? Meaningful work A personable organization Working in a positive environment Visibility with leaders Coaching vs. supervision Praise & recognition Work/Life Balance
What type of culture do Gen Y employees desire?Gen Y respondents ranked the following work environment(Ten being the most important.)Working with a manager I can respect and learn from8.748.69Having work/life balance 8.63Having a short commute 7.55Working with people I enjoyWorking for a socially responsible companyHaving a nice office space7.427.14Working with state-of-the-art technology6.89Sloan Work & Family Research Network Boston College Report Yahoo! HotJobs & Robert Half International
Recognition Basics Often Instantaneous Interactive Authentic
Day-to-DayInformal Casual structure,defined criteria Often supervisor-driven Frequently minimalinvestment Points-based solutions Manager/Employeeinteractions Peer/Peer interactionsFormal Structured recognition for defined criteria Significant awards for significantachievements
TODAY’SAGENDA:WOW! YourY’sEmployee Recognition for the New GenerationWork CultureOnboardingWinning Loyalty
WOW! Your Y’sEmployee Recognition for the New GenerationWork CultureOnboardingWinning Loyalty
Work Culture Culture is an important factor forrecruiting Gen Y Engage social media Develop your employment brand
Work Culture“I got my employee servicerecognition award today. I’ve beenworking for [the company] for 5years and all I got was a pen.”Join the conversation! Follow us, we’re social!
Work Culture“Never been so excited toget to work I won anaward today!”Join the conversation! Follow us, we’re social!
Work Culture“Shout out to Tom, the hardestworking engineer/producer in SC.Without him, we would not soundas good as we do.”Join the conversation! Follow us, we’re social!
Work CultureRecognition systems of today, adapted for Gen Y:Previous WayNew WayPaper-based orstatic web-basedInteractive mediaAnnual programOngoing, spotrecognitionMicro RecognitionMacro RecognitionAdministrator orManager drivenUser participation,peer-to-peer
Work CultureAccelerate Performance withSpot RecognitionEquip managers for success: recognition toolbox training accountability
WOW! Your Y’sEmployee Recognition for the New GenerationWork CultureOnboardingWinning Loyalty
Onboarding“You can never make a 2nd First Impression” Cost to replace an employee who quits isat least 50% of salary. 59% of all turnover happens within thefirst year.
“I like to know exactly what I need to doand what is expected.”Align: your role is importantGen YAccommodate: you’ll have the tools you needAssimilate: you are part of a teamAccelerate: you have the ability to add value
OnboardingSample onboarding recognition plan: CONNECT - New Hire Questionnaire WORKSPACE – Prepare the work area WELCOME - Informal recognition (staff mtg, newsletter, etc) VISIBILITY - Frequent one-on-one time with manager AWARD - “Welcome Aboard” award (completion of training) TEAM - Introduce peer recognition ACHIEVE - Provide spot recognition of successes early & oftenDownload the free New Hire Questionnaire:www.terryberry.com/tools
WOW! Your Y’sEmployee Recognition for the New GenerationWork CultureOnboardingWinning Loyalty
“Recognition is front of management orsenior management is very valuable inbuilding a career and networking for futureopportunities (and) job security).” Leadership style: Coach/ mentor vs.Manager/boss Service recognition: significantrecognition at earlier milestones Awards: welcome, 1 yr, 3 yrs, 5 yrs Performance recognition:Opportunities to earn visibility Defined Process: Consistentlyacknowledge and recognize successGen Y
WOW! Your Y’sEmployee Recognition for the New GenerationWork CultureOnboardingWinning Loyalty
Let’s Play!
“People may forget who you areand what you said, but they willnever forget how you madethem feel!”Maya Angelou
Question & AnswerwithMike ByamAuthor of The WOW! WorkplaceManaging Partner, TerryberryTo learn about Terryberry’s recognition programs & services, visit www.terryberry.comFor specific questions, contact Mike Byam m.byam@terryberry.comFollow us on Twitter www.twitter.com/terryberrycoLike us on Facebook www.facebook.com/TerryberryCompany
This program is pre-approved for ONEGeneral HRCI Credit, ONE WorldatWorkCredit and ONE SHRM PDCHRCI ORG-PROGRAM:SHRM Activity ID:31379617-CVF5R
Educational WebcastsBest Practices in Employee RecognitionREGISTER TODAYwww.terryberry.com/webinarsMost webinars are pre-approved for HRCI,SHRM and WorldatWork recertification credits
Request a DemoTerryberry's 360 Recognition Platformfor all things recognition.www.terryberry.com/demo
www.terryberry.com/recognitionuniversityEquip your organization’s leaders with the know-how to energizeand engage your workforce through effective recognition. On-Site Training Programs Virtual Training Programs Learning Toolkits
This program is pre-approved for ONEGeneral HRCI Credit, ONE WorldatWorkCredit and ONE SHRM PDCHRCI ORG-PROGRAM:SHRM Activity ID:31379617-CVF5R
Credit and ONE SHRM PDC HRCI ORG-PROGRAM: 313796 SHRM Activity ID: 17-CVF5R. Title: Slide
