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WOW YourMulti-Generational WorkforceMike ByamAuthor of The WOW! WorkplaceManaging Partner, Terryberry
Meet the Recognition Experts via ChatJustin Anderson Business DevelopmentManager in New Smyrna Beach, FL
WOW! us and Win!If we address your question duringtoday’s live broadcast, you’ll receive acomplimentary copy of The WOW!Workplace by Mike Byam.Get involved and be recognized!Q & A will take place at the end of the webcast. Submit questionsany time using your tool tray on the right side of your screen.
TODAY’S AGENDA:1.2.3.4.Who are the Multi-GensWork CultureOnboardingWinning Loyalty
Meet the GenerationsTraditionalistsBaby BoomersGeneration XMillennialsGeneration Z
Traditionalists(born 1922 to 1945)“Work is a privilege”RetiredOrganization historiansLoyal to CompanyProud of their accomplishmentsRespect Authority
Baby Boomers(born 1946 to 1964)“I live to work”OptimistsCompetitiveHigh expectationsRetiringValue personal growthStrong work ethic
Generation X(born 1965 to 1980)“I work to live”Seek work-life balanceHigh job expectationsIndependentTech pioneersProductive
Millennials(born 1981 to 1997)“I work to make adifference”Team orientedSelf-expressiveTask orientedTech-savvyLargest generation in US workforce
Generation Z(born since 1998)COMINGSOON!“I work for lTech reliantMindful of the future
POLLWhich Generation are you?(no worries, we won’t display names & ages) Baby Boomer (born 1946 to 1964)Generation X (born 1965 to 1980)Millennial (born 1981 to 1997)Generation Z (born since 1998)
Generations at a GlanceBaby BoomersGen XMillennialGen ZBehaviorChallenge therulesChange the rulesCreate the rulesCustomize therulesTrainingPreferred inmodificationRequired to keepmeContinuous &expectedOngoing andessentialCommunicationStyleGuardedHub and teralCoachPartnerTeachingChangeManagementChange CautionChange OpportunityChange ImprovementChange ExpectedRecognitionand FeedbackOnce a year/annual reviewWeekly/ dailyOn demandConsistent andfrequentSource: Robert Half International
POLLWhat is your organization’s biggest challengewith a multi-gen workforce? Communication stylesRetentionKeeping them motivatedCompany cultureNone of the above – “It’s all good”
Recognition Basics Often Instantaneous Interactive Authentic
InformalDay-to-Day Casual structure,defined criteria Manager/EmployeeinteractionsOften supervisor-driven Peer/Peer interactionsFrequently minimalinvestment Points-based solutionsFormal Structured recognition for defined criteria Significant awards for significantachievements
TODAY’S AGENDA:WOW Your Multi-GensWork CultureOnboardingWinning Loyalty
WOW Your Multi-GensWork CultureOnboardingWinning Loyalty
Work Culture Culture is an important factor for recruiting Engage social media Develop your employment brand
Work Culture“I got my employee servicerecognition award today. I’ve beenworking for [the company] for 5years and all I got was a pen.”Join the conversation! Follow us, we’re social!
Work Culture“Never been so excited toget to work I won anaward today!”Join the conversation! Follow us, we’re social!
Work Culture“Shout out to Brad, the hardestworking engineer/producer in NC.Without him, we would not soundas good as we do.”Join the conversation! Follow us, we’re social!
Work CultureRecognition systems of today, adapted for all generationsPrevious WayNew WayPaper-based or staticweb-basedInteractive MediaAnnual programOngoing, pointsbased recognitionMicro RecognitionMacro RecognitionAdministrator orManager drivenUser participation,peer-to-peer
Work CultureAccelerate Performance withPerformance-based RecognitionEquip managers for success: Resources Training Accountability
WOW Your Multi-Gens“You can never make a 2nd First Impression”Work CultureOnboardingWinning Loyalty
Onboarding“You can never make a 2nd First Impression” Cost to replace an employee who quits isat least 50% of salary. 59% of all turnover happens within thefirst year.
“I like to know exactly what I need to doand what is expected.”Align: your role is importantAccommodate: you’ll have the tools you needAssimilate: you are part of a teamAccelerate: you have the ability to add value
OnboardingSample onboarding recognition plan: CONNECT - New Hire Questionnaire WORKSPACE – Prepare the work area WELCOME - Informal recognition (staff mtg, newsletter, etc) VISIBILITY - Frequent one-on-one time with manager AWARD - “Welcome Aboard” award (completion of training) TEAM - Introduce peer recognition ACHIEVE - Provide spot recognition of successes early & oftenDownload the free New Hire Questionnaire:www.terryberry.com/tools
WOW Your Multi-GensWork CultureOnboardingWinning Loyalty
“Recognition is front of management orsenior management is very valuable inbuilding a career and networking for futureopportunities (and) job security).” Leadership style: Coach/ mentor vs.Manager/boss Service recognition: significantrecognition at earlier milestones Awards: welcome, 1 yr, 3 yrs, 5 yrs Performance recognition:Opportunities to earn visibility Defined Process: Consistentlyacknowledge and recognize success
WOW Your Multi-GensWork CultureOnboardingWinning Loyalty
“People may forget who you areand what you said, but they willnever forget how you madethem feel!”Maya Angelou
Question & AnswerwithMike ByamAuthor of The WOW! WorkplaceManaging Partner, TerryberryTo learn about Terryberry’s recognition programs & services, visit www.terryberry.comFor specific questions, contact Mike Byam m.byam@terryberry.comFollow us on Twitter www.twitter.com/terryberrycoLike us on Facebook www.facebook.com/TerryberryCompany
This program is pre-approved for ONEGeneral HRCI Credit, ONE WorldatWorkCredit and ONE SHRM PDCHRCI ORG-PROGRAM:SHRM Activity ID:32663617-IPRJP
Educational WebinarsBest Practices in Employee RecognitionREGISTER TODAYwww.terryberry.com/webinarsMost webinars are pre-approved for HRCI,SHRM and WorldatWork recertification credits
Request a DemoTerryberry's 360 Recognition Platformfor all things recognition.www.terryberry.com/demo
Employee Recognition Trainingfor managers, leaders and etc. Onsite Classes Speaking Engagements WebinarsLearn more www.terryberry.com/recognition-university
This program is pre-approved for ONEGeneral HRCI Credit, ONE WorldatWorkCredit and ONE SHRM PDCHRCI ORG-PROGRAM:SHRM Activity ID:32663617-IPRJP
Oct 24, 2017 · Credit and ONE SHRM PDC HRCI ORG-PROGRAM: 326636 SHRM Activity ID: 17-IPRJP. Title: Slide
