WIXLIB

PRODUCT TRAINING GUIDEALOHA TAKEOUT & DELIVERYTABLE OF CONTENTSInside this guide:Product Overview3“Big 5” Benefits9Customer Value Proposition10Return on Investment11Features, Advantages & Benefits12Frequently Asked Questions16PAGE 1Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - ALOHA TAKEOUT & DELIVERYWhat isALOHA TAKEOUT & DELIVERY?Aloha TakeOut provides an innovative solution tostreamline take-away and curbside operations. Theaddition of Aloha Delivery incorporates the tools tomanage the delivery of orders to remote locations.Together they create a tightly integrated solution thatextends Aloha’s feature-rich QuickService andTableService applications.With Aloha TakeOut & Delivery order entry, ordermanagement, production and delivery are synchronizedto efficiently manage the realities of take-out and deliveryoperations. Operators are now free to pursue thepossibilities that grow their business.PAGE 3Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - GUEST SCREEN1235461Info-Cast Bar4Search Results Panel2Caller ID Bar5Customer Information Panel3Search Bar6Global Buttons PanelPAGE 4Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - ORDERS SCREEN1234561Info-Cast Bar4Orders Sorted by Quote Time2Driver Bar5Driver Information Panel3Search Bar6Global Buttons PanelPAGE 5Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - ROUTE MAPPING211Map or Directions View2Print Map or DirectionsPAGE 6Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - CUSTOMER DATA121Tabbed CustomerInformation Categories2On-Screen KeyboardPAGE 7Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

PRODUCT OVERVIEW - DRIVER ITINERARYDelivery run summaryDestination detailsOrder detailsPayment summaryTurn-by-turn directionswith mileage total andestimated route timeGrocery Items summaryPAGE 8Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

“BIG 5” BENEFITSWhat are the most significantALOHA TAKEOUT & DELIVERY BENEFITS?1IMPROVE SPEED OF SERVICEFast customer look-ups reduce call timesand increase order-taking capacity.2CAPTURE & MANAGE FUTURE SALESReplace unreliable manual processes withautomated tracking and production ofscheduled orders.3STORE LOYALTY & PAYMENT DATASECURELYeFrequency and payment information can beassociated with guest records for fasterservice.5 Release future orders to production automatically Find future orders that require editing with powerfulfreeform search Review future orders by day, week, month or customername Assign drivers to an order with a single touch Estimated driver return times assist with capacityplanning Generate optimized, multi-stop route maps in less thanone second Print driver itineraries with turn-by-turn directions onyour POS printerINCREASE DRIVER EFFICIENCYIntegrated mapping, printed driveritineraries and single-touch assignmentoptimize your delivery operations.4 Improve speed of service with consistent customerlookup that automatically searches against six differentfields and increases the likelihood that the correctcustomer is located on the first attempt Import customer data from your existing deliveryapplicationGROW YOUR BUSINESS, REDUCEYOUR HEADACHESEasy-to-use application improves all aspectsof your take-out & delivery operations. Improve order efficiency with automatic assignment ofeFrequency bonus plan credit and rewards to customerorders Decrease transaction times for repeat customers bysecurely storing payment information Increase order accuracy through seamless integration toAloha POS Decrease training time with easy-to-use guestmanagement and scheduling functions Decrease dispatch time with integrated drivermanagement tools Manage the production of future ordersPAGE 9Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

CUSTOMER VALUE PROPOSITIONHow do I correctlyPOSITION ALOHA TAKEOUT & DELIVERY?When speaking with an OWNERKNOWYOURAUDIENCEAloha TakeOut & Delivery. Improves the customer experience with faster lookups, caller ID integration, ability to repeatprevious orders, and automatic assignment of eFrequency rewards and benefits Streamlines delivery management with integrated route mapping and capacity controls Organizes the capture of future orders and automatically releases them for production at theappropriate time Measures operational performance with integrated reports including speed-of-service anddriver performanceWhen speaking with a MANAGERAloha TakeOut & Delivery. Improves order entry speed and accuracy with powerful customer search, caller IDintegration, ability to repeat last order, and automatic assignment of eFrequency rewards andbenefits Organizes the capture of future orders and automatically releases them for production at theappropriate time Assigns drivers to orders with a single touch and enforces driver capacity controls whenscheduling future orders Reduces incomplete delivery orders with Grocery Item reminders on driver itinerary Provides real-time operational statistics for improved resource managementWhen speaking with I.T. STAFFAloha TakeOut & Delivery. Integrates seamlessly with Aloha POS Replicates easily to scale with your organization Offers redundancy and back-up tools Leverages a SQL Express database to support custom reporting Stores credit card data in a PCI-compliant mannerPAGE 10Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

RETURN ON INVESTMENTWhat contributes to theALOHA TAKEOUT & DELIVERY ROI?Aloha TakeOut & Delivery provides functionality that improves both the SPEED andEFFICIENCY of site operations. Managing the realities of takeout and delivery operationswith this powerful software application allows your customers to focus their efforts onpursuing the possibilities that drive growth.EXPAND THE WALLS OF YOUR BUSINESSOver 60% of restaurants now offer take-out or delivery and that number is growing 8%annually. Restaurant operators are looking to grow their business by meeting customerdemands for more flexible dining options.RAPID GUEST IDENTIFICATION AND ORDER ENTRYAloha TakeOut & Delivery is optimized for speed. Integrated Caller ID, powerful customersearch, secure payment storage, eFrequency integration and the ability to repeat previousorders make the process of identifying customers and entering orders as fast as possible.Decreased order entry time increases order-taking capacity and reduces customer hold timesresulting in higher sales, happier customers and repeat business.FUTURE ORDER MANAGEMENTLost orders become a thing of the past with automated scheduling of future orders.Satisfaction and repeat business increase when customers trust your ability to generate theirorders as promised.INTEGRATED MAPPING & DRIVER PERFORMANCE MEASUREMENTSDelivery capacity increases when integrated mapping brings new drivers up to speed quicklyand shows experienced drivers more efficient routes. Driver performance reporting providescoachable data that further improves the efficiency of delivery operations, boosts capacity andidentifies potential liabilities.DETAILED DRIVER ITINERARY WITH GROCERY ITEMSForgotten items result in unhappy customers, frustrated drivers and drive-backs that loweroverall delivery capacity. Aloha TakeOut & Delivery generates a detailed, printed driveritinerary that includes a summary of all grocery items needed for each run.PAGE 11Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.

FEATURES, ADVANTAGES & BENEFITS - ALOHA TAKEOUTNEEDSASSESSMENTQUESTIONPAIN POINTFEATUREHow do you currently identifycustomers when they call?Managing customer records withmultiple contact numbers and deliveryaddresses.Multiple Phone Numbers& Addresses Per CustomerTell me how you currently managefuture orders. Is the current processefficient and reliable?Future orders are easily misplaced orcommunicated and then forgotten.Manual processes are inherentlyunreliable.Enter Future Day OrdersAt Any TimeDo you have frequent customers whotypically place the same order? How doyou track that information?Staff turnover often makes it difficult todeliver personalized service to yourmost frequent and loyal customers.Repeat Last OrderHow do you currently identifycustomers when they call?No one likes to wait. Long answer andhold times may result in customerssimply deciding to take their businesselsewhere.Caller IDGuest LookupHow do you currently generate quotetimes for incoming orders?Staff estimates may not always beaccurate and become less reliableduring peak periods.How do you know when to cut orincrease labor?Staff assessments of labor needs maynot always be accurate and become lessreliable during peak periods.Real TimeOperational MetricsDo you currently have a loyaltyprogram?Manually assigning loyalty/membershipinformation slows transaction times andis an easily forgotten step.eFrequency RewardsAssignmentHow reliable is your current POSsystem?Order taking, customer management,order management and drivermanagement are often a patchwork ofprocesses and applications.Custom Quote TimesBy Order TypeIntegration with AlohaQuickService & TableServicePAGE 12Copyright 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted,stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.