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JEFF STRICKLER, DHA, RN-BC413 Wakehurst DriveCary, NC 27519Home : (919) 362-0273Cell : (919) 923-9615E-mail: 542/417/PROFESSIONAL SUMMARY:Healthcare executive with 30 years of progressive experience ranging from direct patient care to chiefadministrative positions in a community hospital setting. History of providing innovative solutions andoutcomes in various healthcare facilities of varying size and complexity. Extensive experiences inNursing leadership specifically Emergency, Trauma, and Transport services as well as in professionaldevelopment and outreach education. Proven success in the areas of program development, employeeengagement, and patient experience.PROFESSIONAL EXPERIENCEUniversity of North Carolina HospitalsVice President – Hillsborough Hospital (08/2014 – present)72 bed Community Hospital Functioning as COO/ CNO responsible for all planning and operations at new facility whichopened July 2015. Operations include Emergency Department, 15 bed Observation Unit, 18 bed ICU, and 50 acuteinpatient beds. Focused service lines include Joint and Spine Surgery, Urology, Gynecology, Ophthalmology,and Geriatric Medicine.Director, Emergency Services (05/2003 – 08/2014)900 bed Academic Medical Center with Level I Trauma/ Burn Center Nurse Director responsible for Emergency service line consisting of main ED with TraumaResuscitation area, Fast-track, Pediatric ED, and Behavioral Health ED (excess 70,000 EDvisits). Responsible for transport program consisting of adult and pediatric teams utilizing 2 rotarywing aircraft and 6 ground ambulances (2500 annual missions). Accountable for Trauma Program at state designated/ ACS verified adult and pediatric Level 1Trauma Center. Conceived and implemented Transition Units (total of 24 beds in three separate areas). Oversaw Inpatient Adult House Supervisors .Additional roles and responsibilities at UNC Hospitals Project Lead – Hillsborough Campus – full service community hospital (June 2013- Oct. 2014) Initial Project Lead – Wakebrook Campus – freestanding psychiatric facility (Oct. 2012-July2013) Co-chair of College of Leadership Excellence (2011-2013) Interim Director of Psychiatry & Rehabilitation (April 2005 – Sep.2005; Oct. 2011 – Oct. 2012) Interim Director of Heart, Vascular, & Oncology Nursing (Sept. 2008 to Oct. 2009; Jan. 2010 –March 2010) Interim Director of Nursing Professional Development (Jan. 2010 – March 2010) Interim Director of Surgical Service Line (responsible for Burn Center, Surgical ICU’s,Intermediate Surgical Care Unit, and Surgical Inpatient Units) (April. 2004 – Jan. 2005) Project manager for implementation of Transfer Center & Open Access process
2University of Kansas Medical Center (09//99 – 05/03)600 bed Academic Medical Center with Level I Trauma/ Burn CenterNursing Director: Emergency, Trauma, Burn, and Ambulatory Services (01/02 – 05/03)Administrative responsibility for the following areas: Emergency Department & Hyperbaric Unit (excess 40,000 ED visits) Level I Trauma Center (excess 1200 admissions) & Burnett Burn Center (excess 200admissions) Project manager for KU Transfer Center & Kansas Speedway Care Centers Outpatient areas of GI / Endoscopy Lab, Radiology Special Procedures Epilepsy center,EEG, and Movement Disorder Center. Interim Director of Perioperative Services (12/02 – 5/03)Trauma / Burn Program Director (09/99 – 01/02) Responsible for the management of the operational, personnel, and financial aspects of theTrauma Program which achieved Level I ACS verification in 2000 Named as Burn Program Director in August 2001Director of Trauma Services and Surgical ICU (05/98 – 09/99)Jackson- Madison County General HospitalJackson, TN600 bed regional referral hospital Administrative charge of Trauma Service and Trauma Service staff Call responsibilities as a Trauma Nurse Specialist / Trauma First Assistant. Named Nurse manager for 17 bed Surgical Intensive Care Unit (Jan. 1999) Hospital liaison to Air Medical program and Organ Procurement OrganizationTrauma Coordinator (04/95-05/98)Wellmont- Holston Valley Medical CenterKingsport, TN400 bed Level I Trauma/ Regional Referral Center and teaching hospital Responsible for the management of the operational, personnel, and financial aspects of the Level ITrauma CenterSenior Procurement Transplant Coordinator (05/93 – 04/95)Life Resources Regional Donor CenterJohnson City, TN Coordinated all activities involved with the recovery of organs and tissues for the purpose oftransplantation as well as development and implementation of professional and public educationalprograms.Staff Registered Nurse (05/89 – 05/93)Holston Valley Hospital and Medical Center (HVHMC)Kingsport, TN400 bed Level I/ Regional referral center and teaching hospital Emergency Department Clinical Nurse III. Served as charter member and chairman of ENCARE group -volunteer injury prevention group. Co-Responsible for department QA as well as Occasional charge and preceptor responsibilities. Previous positions held in the hospital: Nurse Technician (‘89), Phlebotomist (‘87), and CareTechnician (‘87).
3CONCURRENT POSITIONSFlight Nurse (09/95-10/97)Johnson City Medical CenterJohnson City, TN400 bed Level I Trauma/ Regional referral center and teaching hospital PRN flight nurse responsible for in-flight patient care of the injured and ill for rotary wingprogram.Education Coordinator/ Quality Assurance Coordinator (1992-1995)Quality Care Medical, Inc.Kingsport, TNClass A ALS private ambulance service Provided or coordinated monthly continuing education for ALS ambulance service Oversaw quality assurance programU.S. Army/Army Reserve Nurse Corp. (1989-1997)Commissioned 2nd Lieutenant - 1989Promoted 1st Lieutenant - 1994Honorably discharged - 1997Sullivan County Emergency Medical Services (1987-1989)Blountville, TNEmployed as EMT-IV for class A ALS county EMS providerKingsport Life Saving Crew (1985-1998)Kingsport, TNVolunteer ALS EMS/ Rescue SquadMember/Tactical Rescue Team Member1st Lieutenant Standby – 1988Treasurer- 1997PROFESSIONAL LICENSURERegistered Nurse (North Carolina – previous licenses in Tennessee, Virginia, and Kansas)Paramedic (Tennessee)EDUCATION:2015 - Doctor of Healthcare AdministrationMedical University of South Carolina Dissertation: Satisfaction data collected by email and smartphone for EmergencyDepartment patients: How do responders compare to non-responders1996 – Master of Arts in Applied Organizational ManagementTusculum College Thesis: Hospital Staffing and its Effect on Mortality1991 - Emergency Medical Technician/ParamedicNortheast State Technical College
41989 - Bachelor of Science in NursingEast Tennessee State University1986 - Emergency Medical Technician-IV and Emergency Medical Technician-BasicTri-Cities State Technical College1984 - Diploma with honorsSullivan South High SchoolFACULTY APPOINTMENTSAllied Faculty (2015 – present)University of Mount Olive HCM 303: Insurance and Managed Care HCM 316: Organizational Behavior in Healthcare HCM 320: Corporate Finance in Healthcare HCM 323: Human Resources in Healthcare HCM 483: Business EssentialsAdjunct Faculty (2013 – present)University of North Carolina – Health Policy & Management, School of Public Health HPM 713: Hospital Functions and Operations (instructor of record) HPM 725: Strategic Marketing (preceptor) HPM 760: Healthcare Quality & Information Management (preceptor)Adjunct Faculty (2004 – present)University of North Carolina - School of NursingAdjunct Faculty (2004 – 2014)University of North Carolina – Department of Emergency MedicineAffiliate Faculty in Department of Emergency Medical Technology (1992 – 1998)Northeast State Technical College Assistant Instructor in Emergency Medical Technician / Paramedic program.TEACHING APPOINTMENTSPESI Healthcare (2007- 2012) Presenter for Challenging Populations in Trauma & Pediatric Emergencies Presenter for Nurse Executive Review CourseMed Ed (2010) Presenter for CEN review courseGuest Lecturer (2000)University of Kansas School of Nursing Guest lecturer in Emergency, Trauma, and Critical Care
5Instructor (1998)Southwest Virginia EMS Council Instructor in Shock Trauma curriculumENTREPRENEURSHIPGMS Training Solutions, LLC. – CEO & Founder of organizational development companyspecializing in the use of gaming, modeling, and simulation.AWARDSNCENA Martha Woods Nursing Scholarship – 2013UNC Francis Ross Memorial Nursing Scholarship - 2013PROFESSIONAL AFFILIATIONSAmerican College of Healthcare Executives (2016- present)American Organization of Nurse Executives (2014- present)Emergency Nurses AssociationNorth Carolina chair of Government Affairs committee (2013)National faculty for “Key Concepts in ED Management” (2005-2011)Reviewer for ENA text “Handling Psychiatric Emergencies in the ED” (2011)National Leadership Meeting Planning Committee chair (2010-2011)North Carolina State Council President (2010)National Leadership Meeting Planning Committee chair elect (2009)North Carolina State Council President-elect (2009)North Carolina EIC (2008-2009)North Carolina State Delegate (2007 - 2010)Appointed to Planning Committee for National Leadership Meeting (2007-2008)State faculty for TNCC revision (2007)Peer reviewer for Journal of Emergency Nursing (2007)Peer Reviewer for International Journal of Trauma Nursing, 2001-2002Appointed to National Committee on EMS (2000) Reappointment (2002)Local chapter president (1998)State Committee subcommittee chair on injury prevention (1997-1999)Tennessee Crash Course Representative (1997-1999)Society of Trauma NursesJournal of Trauma Nursing Editorial Board (2011 – 2013)National Director at Large (2001-2002) – responsible for operations, chair of Marketing/Public Relations Committee, liaison with other professional groupsMidwest Trauma SocietyPresident (2002)President-elect (2001)Nursing 2009-2016 Editorial Board (2009-2016)Nursing 2010 Symposium Planning Committee (2010)
6Advice PRN section editor (2012-2013)T-System Clinical Leadership Advisory Board (2010)North Carolina EMS for Children project (2008-2009)Governor Appointment – Kansas Advisory Committee on Trauma (2001-2003)Kansas Hospital Association – Trauma Advisory Group (1999-2000)Tennessee State Task Force on Trauma Destination Guidelines (1998-1999)Co-chair Tennessee Trauma Coordinators/ Trauma Registrar subcommittee (1999)Tennessee State Committee on Pediatric Emergency Care (1998-1999)Sullivan County, TN - Prehospital Regulatory Board (1995-1998)COMMUNITY INVOLVEMENTOrange County Partnership to End Homelessness (2017)Master Aging Plan Steering Committee for Orange County (2016-2017)Orange County Visitors Bureau – Board of Directors (2016-2017)Alliance for Historic Hillsborough – Board of Directors (2015-2017); Co-chair (2017-18)Hillsborough Chamber of Commerce – Board of Directors (2015); Vice President (2016); Treasurer(2017)Ronald McDonald House (Chapel Hill) – Board of Directors; Operations Committee (2011 – 2013)South Orange Rescue Squad – Board of Directors (2006-2007)CERTIFICATIONS:Six Sigma Blue Belt (2009)Certified Nursing Administration (NE-BC) – certified 2007, 2012Certified Emergency Nurse (CEN) - certified 1992, 1996, 2000, 2008, 2012Certified Flight Registered Nurse (CFRN) – certified 2004, 2008Certified Medical Transport Executive (CMTE) – certified 2005Certified Procurement Transplant Coordinator (CPTC) – certified 1994Advanced Trauma Life Support - Class audited 1993; Course Coordinator 1995-2003Advanced Trauma Course for Nurses – 2001Advanced Burn Life Support – Certified 2000Course on Advanced Trauma Nursing – 1996; Course Director 2000Flight Nurse Advanced Trauma Life Support – Certified 2000Trauma Nurse Core Curriculum - Provider – 1989; Instructor – 1992; Course Coordinator – 1996;National Faculty- 2001Basic Trauma Life Support – Certified Provider – 1991, 1996; Instructor – 1996; Course Coordinator1996; Regional facilitator - 1998Pediatric Basic Trauma Life Support – Instructor/provider - 1996Prehospital Trauma Life Support Instructor - Certified 1992; Course Coordinator 1996Advanced Cardiac Life Support – Provider - 1989, Instructor – 1990;Pediatric Advanced Life Support - Certified Provider - 1991; Instructor – 1992; Course Coordinator 1996Neonatal Advance Life Support – Provider 1994American Heart Association - CPR Instructor - Certified (1988 – 2001)Emergency Nursing Pediatrics Course – Provider/Instructor - 2003Basic Disaster Life Support – Completed 2006Advanced Disaster Life Support – Completed 2006
7Advanced Hazmat Life Support – Completed 2006Advanced Medical Life Support – 2007Pediatric Education for Prehospital Providers (PEPP) – 2007Crisis Prevention Institute - 2010Tennessee Vehicle Extrication Course - Certified 1991Tennessee Mountain Rescue Course - Certified 1992U.S. Army - Army Medicine Department - Basic Officers Course - 1990Internship in Emergency Nursing - Completed 1990CLINICAL INVESTIGATIONCo-Investigator, Incidence of Small Bowel Injuries: A Multi-Centered Evaluation, 2000Co – Investigator, Quantifying Patient Complexity to Improve Emergency Department Performance.2013 (IRB approved)Principle-Investigator, Novel program for capturing ED customer service information, 2014 (IRBwaived)DISSERTATION REVIEW COMMITTEESO’Connor, M. (2014). Changing Organizational Culture through Gaming.Smith, R. (2016). Whole Hospital Capacity Dynamics: Modeling and Exploration. (Advisor)Crawford, J. (2017). A Retrospective Analysis of Utilization of Imaging Procedures on PsychiatricPatients in the Emergency Room.TEXTBOOKStrickler, J. (2003). Chest X-ray Skill Station. Transport Nurse Advanced Trauma. ASTNAStrickler, J. (2007). Musculoskeletal Trauma. Trauma Nursing Core Course - 6th ed. EmergencyNurses AssociationStrickler, J. et al. (2014). ED Design. In Strauss and Mayer’s Emergency Department Management.McGraw-HillJOURNAL SUBMISSIONStrickler, J (2000). Prolonged Hypernatremia Controls Elevated Intracranial Pressure in HeadInjured Pediatric Patients. In Trauma Library in Review. Journal of Trauma Nursing, Vol. 7,No. 3.Strickler, J (2000) Nine Points for Interfacility Transports. In EMS Notebook. Journal ofEmergency Nursing. Vol. 26, No. 6.Strickler, J (2001). Going Against the Grain: A Case Study in an Alternate Model for TraumaRegistries. In Sharing Our Best. Journal of Trauma Nursing, Vol. 8, No. 1.
8Strickler, J et al (2003) Untangling the Lines: Using a Transfer Center to Assist with InterfacilityTransfers. Nursing Economics, Vol. 21, No. 2.Strickler, J. (2003). The Trauma Education Consortium and Managing Incidents of Diversion.Clinical Abstracts. Journal of Emergency Nursing, Vol. 29, No. 5.Alley, J., Yahagi, Y., Moncure, M., Strickler, J. (2003) A Case of in Utero Fetal Brain Trauma AfterMotor Vehicle Collision. Journal of Trauma. Oct. 2003: 55(4):782-785Strickler, J. (2006) EMTALA: The Basics. JONA's Healthcare Law, Ethics, and Regulations. Vol.8, No. 3, pp. 77-81Strickler, J. (2008). “Hypovolemic Shock’, In Mosby Nursing Consult at www.nursingconsult.com.Strickler, J et al (2010) University of North Carolina Experience with Mock Crashes. Journal ofTrauma Nursing. Vol. 17, No. 1, Jan – Mar. 2010.Strickler, J et al (2010) UNC Hospitals Experience with State Medical Assistance Team. Journal ofTrauma Nursing. Vol.17 No. 3, July – Sep 2010.Strickler, J. Bonifacio, A. (2010) Assessing Cranial Nerves with a Stick of Gum. Journal ofEmergency Nursing. Sept. 2010, Vol. 36, No. 5.Strickler, J (2010) Hypovolemic Shock: Halt the Downward Spiral. Nursing 2010. October, 2010.Vol. 40 No. 10.Guest Editor: Nurse Leader August 2012. Vol. 10 (4)Strickler, J. (2012) Learning the Language of Finance. Nursing 2012. October 2012. 42:10.Strickler, J (2012) Why can’t we have . Preparing successful business proposals. Nursing 2012.Nov. 2012 42:11.Strickler, J (2013) It Hurts to Care: Workplace Violence in Healthcare. Nursing 2013. April 2013.43(4):58-62Strickler, J. Haynes, J. Improving communication in healthcare. Nursing 2014. 44(1):62-63.Strickler, J. Phillips, J. Stinson, K. De-escalation in Patient Care. Nursing 2014 44(4):60-63.Tonges, M. Strickler, J. McCann, M. (2014). Translating Theory into Practice: Carolina Care in theOutpatient Environment. Journal of Nursing Administration. 44(6):Glickman, SW., Mehrotra, A., Shea, C., Mayer, C., Strickler, J. et al (2016). A Patient ReportedSystem to Identify Medical Errors and Improve Patient Safety in the EmergencyDepartment. Journal of Patient SafetyStrickler, J., Bohling, S., O’Connor, M., Kneis, C., Yee, P. (2016). Building Bench Strength.Nursing 2016. 46(4) (re-published in Nursing 2016: Critical Care. 11(8))
9Strickler, J. and Lopiano, K (2016). Satisfaction data collected by email and smartphone forEmergency Department patients: How do responders compare to non-responders. Journal ofNursing Administration. 46(11):592-98.Pending publication: Ahalt, V., Argon, NT., Ziya, S., Strickler, J., Mehrotra, A. (2016). Comparisonof Emergency Department Crowding Scores: A Discrete Event Simulation Approach.Journal of Health Care Management Science.Proposal accepted: Strickler, J. (2017). History of Nursing: Florence Nightingale. Nursing 2017.Proposal accepted: Strickler, J. (2017). Danger at Night: Mammalian Meat Allergy. Nursing 2017.POSTER PRESENTATIONS“Using Transfer Center to Manage Interfacility Referrals” and “Reducing Incident of Diversion”,Society of Trauma Nurses Annual Conference, March 2003, Las Vegas, NV“Managing Incidents of Diversion”, Emergency Nurses Association – Annual Conference, Sept. 2003,Philadelphia, PA“Nursing Continuity of Operations Plan for Pandemic Influenza”, NCONL Annual Conference, Aug.2007, Ehrling, T. & Strickler, J., Asheville, NC“Nursing Continuity of Operations Plan for Pandemic Influenza”, Nursing Management AnnualConference, Ehrling, T. & Strickler, J., Sept. 2007, Chicago, Il“Implementing TeamSTEPPS in the Emergency Department to Improve Trauma ResuscitationTeamwork, Haynes, J., Bonifacio, A., & Strickler, J. UNC Quality Expo, Oct. 2009“Using Transformational Ideals to Achieve Positive Patient Outcomes: Creation of a BehavioralHealth Emergency Department “, Witek, D. & Strickler, J., 2012 Magnet Conference, Oct. 2012, LosAngeles, CA“Code Medic: An Effective Inhospital Emergency Response System”, AONE National Conference2014, Orlando, Fl.PRESENTATIONS - National presentations“Lifestyles of the Rich and Famous: Trauma Case Studies” and “Trauma Care in the New Millennium”MASH 2000 - October 2000, Jackson, TN“Trauma in the Extreme of Ages: Elderly” and “Trauma in the Extreme of Ages: Pediatrics”2nd Annual Southern Illinois Trauma Conference, June 2001, Springfield, Il“Trauma Special Populations”, University of Texas, September 2001, Lubbock, TX“Maintaining a Current Registry & Eliminating Backlogs”, Trauma Resource Network AnnualConference, October 2001, Dallas, TX“NASCAR Emergency Care” and “Crisis in the ICU: ALI & DIC”, MASH 2002, Jackson, TN
10“Reducing the Incident of Diversion: KUMed’s Experience”, Society of Trauma Nurses AnnualConference, March 2003, Las Vegas, NV“Wilderness Emergencies” and “Soft Tissue Injuries: What can I do”, David Miller TraumaConference, Nov. 2003, Springfield, MS“Coaching a Winning Team”, 2004 AMTC conference, Oct. 2004, Cincinnati, Ohio“EMTALA Update” and “Lessons from the Past: Leadership lessons from History”, ENA LeadershipMeeting, Mar. 2005, Ft. Lauderdale, Fla.“Coaching a Winning Team”, ENA Scientific Assembly, Oct. 2005, Nashville, TN“Leadership in the 24th Century” and “Coaching a Winning Team”, 7th Annual Southeastern SeaboardSymposium, May 2006, Savannah, GA“Advances in Trauma Care” and “More Lifestyles of the Rich and Famous”, Trauma Conference –2009, Jackson, TN“Rapid assessment of Pediatric Emergencies”, Annual Pediatric Conference- 2009 , Danbury, CT“Voices from the Past”, main session topic plus numer
Project Lead – Hillsborough Campus – full service community hospital (June 2013- Oct. 2014) Initial Project Lead – Wakebrook Campus – freestanding psychiatric facility (Oct. 2012-July 2013)
