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Conference BridgeConference BridgeConference BridgeConference BridgeConference BridgeConference Bridge102451024610247102481024910250Contact Center30015Contact Center30016Contact Center30017Contact Center30018Contact Center30020Contact Center30023Contact Center30024Contact Center30025Contact Center30026Contact Center30034Contact Center30038Contact Center30045Contact Center30047Contact Center30056Contact Center30063Contact Center30069Contact Center30070Contact Center30075Contact Center30076Converged Conferencing, 12 Audio Conferencing Ports, IM Server (Software and Hardware)Converged Conferencing, 12 Audio & Web Conferencing Ports, IM Server (Software and Hardware)Add-on, Audio Conferencing SW (12 Ports)Add-on, Audio & Web Conferencing SW (12 Ports)Base, Converged Conferencing Upgrade, 1st 12 Web Ports (requires Conf Bridge Release 7.1)Base, Conference Bridge Upgrade, Additional 12 Web PortsLICENSE, ECC INBOUND 5 VOICE - 5 concurrent agent and 5 concurrent IVR Port licenses. Incrementallicenses over ECC base 10 package.LICENSE, ECC OUTBOUND VOICE 5 -5 concurrent agent licenses for outbound campaigns. Add on toinbound voice licenses. Consumed once an agent logs to a outbound group. IVR ports not included.LICENSES, ECC 5 EMAIL - 5 concurrent agent licenses for emails. Add on to inbound voice license. Licenseconsumed everytime an agent logs into a email group.LICENSES, ECC 5 WEB - 5 concurrent agent licenses for web chat, co-browsing and web callbacks. Add onto inbound voice licenses. Consumed everytime an agent logs into a chat group.LICENSE, CC INBOUND 5 VOICE - 5 concurrent agent licenses for inbound voice calls. Incremental licensesover the CC base 10 package which include 10 agent licenses.LICENSE, CC AGENT BOARD OPTION - Capability for Supervisors to send messages, real time statisticalinformation to agent PC's. One license is required per system. Only required for CC edition.LICENSE, CC WALL BOARD OPTION - Enables Supervisors to send messages, statistical information toexternal wallboards (not included). One license required per system. Only required for CC edition.LICENSE, CC FORMULA EDITOR OPTION - Enables capability for special formulas to be created in thehistorical reporting application. One license required per system. Only required for CC edition.LICENSE, CC WORK FORCE MGMT CONN - Capability for connecting to a WFM appl like Blue Pumpkin forexporting historical reporting information. One license required per system. Only required for CC edition.ECC BASE 10 PACKAGE - Includes server software, 10 concurrent Agent lic for inbound voice, 10concurrent IVR Ports, 1 Supervisor Admin, Wall board,Agent board and Forumula Editor lic for the wholesystem. 1 Base Package is needed per server.LICENSE, 5 IVR PORTS - 5 IVR port license. incremental licenses over either the ECC Base 10 Package/ECCBase 10 IVR PackageECC Base 10 IVR PKG - Needed only for stand alone IVRself service applications. Includes server software,10 concurrent IVR ports. Only one Base Package is needed per server. No agents can be assigned to orused by this IVR server.UPGRADE TO FULL ECC SUPERVISOR - Upgrade a Supervisor Monitor only license to a full SupervisorAdministrator licenseShoreTel Contact Center TAPI App Server License - Allows use of Contact Center TAPI apps with STsystem. Needed if the app is on distributed servers for each additional server other than the primaryCC-ECC Redundant Server License - (Not for use with CC-ECC 4.66) - License for the redundant or warmstandby CC/ECC server. Will be configured with the same licenses as the primary server. Includes a serverdongle and the TAPI App Server Lic.LICENSE,CC/ECC SUPERVISOR - (Not for use with CC-ECC 4.66) - Access real time status, skill setmanagement, access/administer historical reports, call flows, wallboards and agent boards.LIC, CC/ECC SPVSR (MONITOR ONLY) - (Not for use with CC-ECC 4.66) - Access real time information,control agent activities.CC-ECC 4.X SUPERVISOR UPGRADE TO 5.0 SUPERVISOR LICENSE - Upgrade dongle based SPVSR licensesto concurrent s/w license on version 5.0. Only one license required for all supervisors. Existing donglesmust be returned upon receiving s/w key.CC-ECC 4.X REDUNDANT SERVER UPGRADE TO 5.0 REDUNDANT SERVER LICENSE - Upgrades the 4.Xredundant license to 5.0 redundant license. Must be on version 5.0. 9,300.00 15,300.00 7,000.00 9,000.00 6,000.00 7,000.00 4,125.00 2,000.00 2,000.00 2,000.00 2,500.00 500.00 500.00 500.00 500.00 8,504.00 1,000.00 11,462.00 - 495.00 6,500.00 825.00 1,838.00 - -
Contact CenterContact Center PromotionsContact Center Promotions930163003630037Contact Center Promotions30088Contact Center Promotions30089Contact Center PromotionsDeveloper NetworkDeveloper NetworkDeveloper Network30090180001800118002Extended ApplicationsExtended ApplicationsExtended ApplicationsExtended ApplicationsExtended ApplicationsExtended ApplicationsExtended ended ApplicationsExtended Applications1801018011Extended Applications18012Extended Applications18018Extended Applications18019Extended Applications18020Extended Applications18021Extended Applications18022Extended ApplicationsExtended ApplicationsExtended ApplicationsExtended Applications18023410024100441005Extended ApplicationsExtended ApplicationsImplementation ServicesImplementation Services50043931111014391075ST Reseller CC Demo & Training Kit (not for resale). Full ECC In-house Demo System - limit one perreseller (5-inbound/outbound/chat/email, 1 SupAdmin lic). Only for partners, not for customers.LICENSE, CC SERVER UPGRADE - Upgrade a CC Base 10 Package license to an ECC Base 10 PackageLICENSE, CC AGENT UPGRADE - Upgrade a CC 5 inbound license to an ECC 5 inbound licenseLICENSE, WORKGROUP AGENT TO ECC AGENT UPGRADE - Upgrades a workgroup agent to an ECC agentwith inbound voice capability.LICENSE, WORKGROUP SUPERVISOR TO ECC SUPERVISOR UPGRADE - Upgrades a workgroup supervisorto an ECC admin supervisor. Access real time, historical reports, and wallboards.LICENSE, WORKGROUP TO ECC BASE SYSTEM UPGRADE - Required only for upgrading from workgroup tonew ECC system. Includes 1 ECC agent voice license and a server dongle.SW Developer, 1 Year MembershipSW Developer, 5 Incidents SupportSW Developer, 10 Incidents SupportShoreWare Workgroup Monitor Application - Realtime performance monitor for ShoreTel Workgroups,including graphical viewsWorkgroup Exceptional/Abandoned Call ReportWorkgroup Target Service Level Agreement ReportWorkgroup Agent Daily Login/Logout ReportBundled Report, Includes Abandoned Call, Target SLA, and Agent Daily Login/Logout ReportsShoreWare Emergency Notification, 5 or fewerShoreWare Emergency Notification, 6 or moreShoreTel Call Router Application - System-wide Caller ID and DNIS based routing with web-basedAdministrationShoreTel EasyPop (Universal CRM Connector) - Licensed per desktop seatShoreTel Application Dialer - Desktop client application which allows highlight and click-to-call from anyMicrosoft Windows ApplicationShoreTel Contact Center Agent Dashboard - Base package (5 concurrent users) - Web-based agentdashboard providing real-time agent & queue statistics. Must be run on separate server from CC server.ShoreTel Contact Center Agent Dashboard - Add-on license (1 concurrent user) - Combine with BasePackage incrementally for increased concurrent user capacity.ShoreTel Contact Center Interaction Viewer - Base package (1 concurrent user) - Web based viewer forend to end call interaction details with link to ShoreTel CDR. Includes pre-requisite CCIR TransformService. Runs on separate server from CC server.ShoreTel Contact Center Interaction Viewer - Add-on license (1 concurrent user) - Combine with BasePackage incrementally for increased concurrent user capacity.ShoreTel CCIR Transform Service (No CC Interaction Viewer Web Application) ? Re-factors CCIR databasedata into a database that is call oriented. Included in the CCIV Base license. Requires separate serverfrom CC server.ShoreTel Contact Center Real-time Monitoring Bundle (includes 1 CC Interaction Viewer user & 5 CCAgent Dashboard user licenses). Must be installed on separate server from CC server.SALESFORCE.COM Call Center Adaptor SoftwareShoreTel Netsuite CRM Integration SoftwareShoreTel Microsoft Dynamics CRM IntegrationBundle of three Enhanced ShoreWare Workgroup Reports (Abandoned Call, Target SLA, and Agent DailyLogin/Logout) and ShoreWare Workgroup Monitor Application (Realtime performance monitor forShoreTel Workgroups)ShoreTel Web DialerShoreTel On-site Travel Expense (T&E estim. for the first day)Converged Conferencing 5.6 to 7.1 Upgrade Service with data preservation. 3,000.003,042.001,625.00 825.00 825.00 825.00995.002,490.004,725.00 500.00 3,438.00200.00 72.00 1,250.00 150.00 2,750.00 400.00 1,950.00 3,000.00200.00200.00200.00 7,425.0072.001,000.001,800.00
Implementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation 091Implementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation ServicesImplementation plementation Services93085Implementation Services93148Implementation Services93157Implementation Services93158Implementation Services93159Implementation Services93160Implementation Services93187Implementation ServicesOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther 037010371103721037310400300583005930060Enterprise Advanced Queue Access 1 year - First EngineerEnterprise Advanced Queue Access 1 year - Additional EngineerPost Install Onsite Service for up to 4 hours during M-F 8am to 5pmPost Install Onsite Service for up to 8 hours during M-F 8am to 5pmPost Install Onsite Service for up to 4 hours after hours except Sundays and HolidaysPost Install Onsite Service for up to 8 hours after hours except Sundays and HolidaysPost Install Onsite Service for up to 4 hours during Sundays and HolidaysPost Install Onsite Service for up to 8 hours during Sundays and HolidaysContact Center Implementation Services - includes onsite delivery during business hoursContact Center Implementation includes Remote Discovery, Project Management and OnsiteProgramming during business hoursIPBX Implementation Full Day - Travel and Expenses are not includedIPBX Implementation One Half Day - Half Day Rate - Travel and Expenses are not includedContact Center Implementation Full Day - Travel and Expenses are not includedImplementation Service Hourly (addition to Half day) - Travel and Expenses are not includedShoreTel Conference Bridge Implementation Full Day - Travel and Expenses are not includedContact Center Implementation Half Day - Travel and Expenses are not includedECC Implementation SOWImplementation Services, Hourly. NOTE: Services do not include travel and expense costs (T&E). T&Ebilled at actual rates upon completion of services.ShoreTel On-site Travel Expense (T&E estim. for additional day, requires First Day or SKU 10143 to beordered)Remote Partner Assist Service (Business Hours) - Time and Materials - Hourly Rate (Two hours minimum,8:00AM-5:00PM Monday - Friday)Remote Partner Assist Service (Evening Hours and Saturday) - Time and Materials - Hourly Rate (Twohours minimum, 5:01PM-7:59AM Monday - Friday and all day Saturday)Remote Partner Assist Service (Holiday and Sunday) - Time and Materials - Hourly Rate (Two hoursminimum, Holidays and Sunday)Project Technical Account Manager - Time and Materials - Full Day Rate (Five days minimum, 8:00AM5:00PM Monday - Friday, Travel and Expense extra)Remote Call Control Integration with OCS Full Day - Full day implementation services for integratingShoreTel with OCS using ShoreWare CSTA serverRemote Call Control Integration with OCS Half Day - Half day implementation services for integratingShoreTel with OCS using ShoreWare CSTA serverHarmonica for ShoreGear 40/8Handset, IP PhoneIP560 (S2/S6) Wall Mount KitShoreTel Reseller Rolling Demo SystemIP110 / IP115 / BB24 Wall Mount KitIP212K/230/265 Wall Mount KitShoregear Dual Tray Wall Mount KitPhone Base for IP110, IP115Phone Base for IP210, IP230, IP230G, IP265Phone Base for IP530, IP560, IP560G, IP565GHandset CordRack Mount Ears (10 pairs, 8 screws per pair)VPN Concentrator Add-on licenses : Qty 5. For Model 4500 / 5300 ConcentratorsVPN Concentrator Add-on licenses : Qty 10. For Model 5300 Concentrator onlyVPN Concentrator Add-on licenses : Qty 25. For Model 5300 Concentrator only 18,000.00 6,000.00 1,000.00 1,800.00 1,500.00 2,700.00 2,000.00 3,600.00 1.00 1.00 225.00 250.00 225.00 337.50 450.00 1,800.00 2,200.00 7.007.003.00150.00600.001,000.002,300.00
Other Equipment60029Other Equipment60030Other Equipment60031Other Equipment60032Other Equipment60033Other EquipmentOther EquipmentOther EquipmentOther Equipment60034600476006860083VPN Concentrator Model 4500 , Bundle (Includes Licenses for 5 connections). For use with ST 8.1 or lateronlyVPN Concentrator Model 4500 , Bundle (Includes Licenses for 10 connections). For use with ST 8.1 orlater onlyVPN Concentrator Model 5300 , Bundle (Includes Licenses for 10 connections). For use with ST 8.1 orlater onlyVPN Concentrator Model 5300 , Bundle (Includes Licenses for 25 connections). For use with ST 8.1 orlater onlyVPN Concentrator Model 5300 , Bundle (Includes Licenses for 50 connections). For use with ST 8.1 orlater onlyVPN Concentrator Model 5300 , Bundle (Includes Licenses for 100 connections). For use with ST 8.1 orlater onlyKit, Analog Harmonica & Telco 25PR (FF) Cable For ShoreGear 120/24, 30, 50, 90, 220T1A, and 24AKIT, Recovery Flash Drive, ST 11.x Demo System XLShoreTel Demo System Software Upgrade Bundle 11.x (All regions)Other Equipment60106Add-on: 10 users (GSA). For use with SKU# 60117. Other EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther EquipmentOther Equipment60117800158001680017800188001980020 Other Equipment80090Other Equipment80091Other EquipmentOther Equipment8009280095Other Equipment80096Other Equipment80097Other EquipmentOther EquipmentOut of Warranty / Expired Support930159315491073Partner Support93189Partner Support93190Partner SupportPartner SupportPartner Support931919411194112Base Telephone System - 25 users (GSA)Overlay, IP212 Slv, Fch-Can (25PK)Overlay, IP212 Blk, Fch-Can (25PK)Overlay, IP230/560 Slv, Fch-Can (25PK)Overlay, IP230/560 Blk, Fch-Can (25PK)Overlay, IP110 Slv, Fch-Can (25PK)Overlay, IP110 Blk, Fch-Can (25PK)SIPARATOR 19, Bundle (Includes SIP trunking module & 5 traversal licences for up to 5 simultaneous SIPtrunk calls)SIPARATOR 19, Bundle (Includes SIP trunking module & 25 traversal licences for up to 25 simultaneousSIP trunk calls- T1 equivalent bundle)SIPARATOR 19, Bundle (Includes SIP trunking module & 30 traversal licences for up to 30 simultaneousSIP trunk calls - E1 equivalent bundle)Licence, additional 5 supplementary traversal (or SIP trunk call) to an existing SIPARATORSIPARATOR 51, Bundle (Includes SIP trunking module & 50 traversal licences for up to 50 simultaneousSIP trunk calls - 2 x T1 equivalent bundle)SIPARATOR 51, Bundle (Includes SIP trunking module & 60 traversal licences for up to 60 simultaneousSIP trunk calls - 2 x E1 equivalent bundle)ST Reseller ECC Demo & Training Kit (not for resale). Full ECC In-house Demo System - limit one perreseller (5-inbound/outbound/chat/email, 1 SupAdmin lic). Include 1 seat in the TC-201 class. Only forpartners, not for customers.SAME DAY PROCESSING RUSH FEEShoreGear Switch RepairShared Support for Contact Center - 1 Year. A 1 year service agreement providing Partner Support for theIPBX and Enterprise Support for the Contact Center.Shared Support for Contact Center - 3 year. A 3 year service agreement providing Partner Support for theIPBX and Enterprise Support for the Contact Center.Shared Support for Contact Center - 5 year. A 5 year service agreement providing Partner Support for theIPBX and Enterprise Support for the Contact Center.ShoreCare Partner Support (1 Year, No Phones)ShoreCare Partner Support (1 Year, Full Coverage) 2,495.00 2,995.00 4,995.00 5,995.00 7,995.00 9,995.0099.0085.00495.00*only available to GSA5,390.00 certified resellers*only available to GSA11,569.00 certified resellers22.0022.0022.0022.0022.0022.00 1,600.00 2,640.00 2,890.00350.00 7,410.00 7,760.00 4,500.0075.00750.00 1.00 1.00 1.001.001.00
Partner SupportPartner SupportPartner SupportPartner Support94131941329415194152Professional Services93080ShoreCare Enterprise (Sell through) Support91092ShoreCare Enterprise (Sell through) Support91093ShoreCare Enterprise (Sell through) Support91094ShoreCare Enterprise (Sell through) Support91095ShoreCare Enterprise (Sell through) Support91096ShoreCare Enterprise (Sell through) Support91097ShoreCare Enterprise (Sell through) Support91101ShoreCare Enterprise (Sell through) Support91102ShoreCare Enterprise (Sell through) Support95111ShoreCare Enterprise (Sell through) Support95112ShoreCare Enterprise (Sell through) Support95131ShoreCare Enterprise (Sell through) Support95132ShoreCare Enterprise (Sell through) Support95151ShoreCare Enterprise (Sell through) Support95152ShoreCare Enterprise (Sell through) Support95211ShoreCare Enterprise (Sell through) Support95212ShoreCare Enterprise (Sell through) Support95231ShoreCare Enterprise (Sell through) Support95232ShoreCare Enterprise (Sell through) Support95251ShoreCare Enterprise (Sell through) Support95252ShoreCare Partner Support (3 Year, No Phones)ShoreCare Partner Support (3 Year, Full Coverage)ShoreCare Partner Support (5 Year, No Phones)ShoreCare Partner Support (5 Year, Full Coverage)Professional Services Custom Software (NOTE: Due to inherent variability in delivery timeframe, customsoftware must be submitted on a separate order and can not be combined in a single order with otherproducts)Technical Assistance Center (TAC) Remote hourly labor rate (Business Hours) - (Two hours minimum,8:00AM-5:00PM Monday - Friday customer site)Technical Assistance Center (TAC) Remote hourly labor rate (Evening Hours and Saturday) - (Two hoursminimum, 5:01PM-7:59AM Monday - Friday and all day Saturday customer site)Technical Assistance Center (TAC) Remote hourly labor rate (Holiday and Sunday) - (Two hours minimum,Holidays and Sunday customer site)Technical Assistance Center (TAC) Onsite daily labor rate (Monday - Friday, daily rate applies to timetraveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual ratesupon completion of services.Technical Assistance Center (TAC) Onsite daily labor rate (Saturday and Sunday, daily rate applies to timetraveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual ratesupon completion of services.Technical Assistance Center (TAC) Onsite daily labor rate (ShoreTel Holiday, daily rate applies to timetraveling to site). NOTE: Services do not include travel and expense costs (T&E). T&E billed at actual ratesupon completion of services.Standard License Lockout Recovery Service (Work completed within 1 business day)Expedited License Lockout Recovery Service (Work completed within 2 hours)ShoreCare Enterprise Support (1 Year, No Phones)ShoreCare Enterprise Support (1 Year, Full Coverage)ShoreCare Enterprise Support (3 Year, No Phones)ShoreCare Enterprise Support (3 Year, Full Coverage)ShoreCare Enterp
Sep 06, 2011 · ShoreTel Workgroups) 7,425.00 Extended Applications 93111 ShoreTel Web Dialer 72.00 Implementation Services 10143 ShoreTel On-site Travel Expense (T&E estim. for the first day) 1,000.00 Implementation Services 91075 Converged Conferencing 5.6
