2020 Northern New England Banking Compensation Survey


2020 Northern New EnglandBanking Compensation SurveyThe Northern New England Banking Compensation Surveycan help you attract and retain top talent.

Pearl Meyer’s Northern New England BankingCompensation SurveyThe Northern New England Banking Compensation Survey was created exclusively for banks in Maine, NewHampshire, and Vermont who were looking for the most up-to-date and accurate compensation data for thisspecific region. The report provides you with the most relevant benchmarking data to ensure your compensationmix is competitive enough to attract and retain the best talent.COMPREHENSIVECREDIBLE 279 Positions 3,700 Employees Exclusive Insight intoPeer Policies & Practices 43 Institutions 258M – 10B in assets Rigorous qualityassurance processCUSTOMIZEDCOST-EFFECTIVE Dedicated accountmanager Online tools for easy datasubmission and analysis Free Participation Participants save over50% off the surveyreport purchase price( 595 vs. 1,375) The Northern New England Banking Compensation Survey provides you with a best-in-class compensationinformation solution, offering you a rare combination of accuracy and affordability. All elements of the employeepay package are collected and reported giving you the information needed to analyze your competitive positionand compensation mix from a total compensation perspective.Survey results validate your compensation strategy and enable you to: Analyze compensation trends by asset size. Understand what incentives are becoming more widespread. Isolate key pieces of data based on your unique needs.Questions? Call 508-460-9600 and ask for a survey team member.2

COMPREHENSIVEYou will be assigned a dedicated account manager to walk you through the survey submissionprocess, making it easy to integrate and match your information to our database.Our account managers have several years of survey experience, ensuring you receive the highestquality of guidance and confidentiality.Exclusive InsightThe only inclusive source of insight into what your peers are doing: Short- and long-term incentive plan design Starting hourly rates for Personal Bankers, Universal Bankers, & Tellers Floating Teller pay practices Bank & Teller Turnover rates Salary Structure adjustment budgets Merit increase budgets Mortgage Originator average loan production & compensation Commercial Loan Officer average loan production & portfolio sizePolicies and PracticesQuestions? Call 508-460-9600 and ask for a survey team member.3

Access to Detailed Data43ParticipatingInstitutions279PositionsKey Data Reported: Base Salary Short-Term Incentives Long-Term Incentives Total Cash/Target/DirectCompensation Mortgage OriginatorCompensation Commercial Loan OfficerCompensation3,700EmployeesQuestions? Call 508-460-9600 and ask for a survey team member.4

Job PositionsExecutive ManagementChief Executive OfficerChief Operating OfficerChief Credit OfficerChief Financial OfficerChief Revenue OfficerChief Banking OfficerTop Regional Banking ExecutiveTop Marketing OfficerChief Administrative OfficerGeneral CounselChief Risk OfficerTop Human Resources OfficerTop Audit OfficerChief Information Systems OfficerStaff / AdministrationAdministrative OfficerAssistant to PresidentCorporate SecretaryExecutive SecretaryAdministrative Assistant/SeniorAdministrative AssistantRecruiting ManagerGeneral ClerkSwitchboard Operator/ReceptionistHuman Resources ManagerHuman Resources GeneralistRecruiterHuman Resources AssistantHRIS AdministratorBenefits ManagerBenefits SpecialistPayroll ManagerPayroll Specialist/ClerkTraining OfficerTraining SpecialistMarketing ManagerProduct ManagerDigital Channels Product ManagerMarket ResearcherData Analyst/SpecialistMarketing Specialist/CoordinatorPurchasing ManagerPurchasing Assistant/ClerkFacilities ManagerFacilities SupervisorFacilities Assistant/CustodianRisk ManagerRisk AnalystCompliance OfficerCompliance SpecialistCRA OfficerManagement TraineeQuality Control SpecialistBank Secrecy Act (BSA) OfficerBank Secrecy Act (BSA) AnalystEmployee Relations ManagerEmployee Relations SpecialistHRIS ManagerCompensation Director/ManagerSr. Compensation AnalystCompensation AnalystSocial Media SpecialistProgram/Project ManagementHead of FacilitiesQuestions? Call 508-460-9600 and ask for a survey team member.Investment / Wealth ManagementTop Wealth Management ExecutivePersonal Investment Sales Officer(commissioned)Personal Investment Sales Officer(non-commissioned)Private Banking OfficerFinancial PlannerPortfolio ManagerFinanceTop Bank Investment ExecutiveBank Investment Portfolio ManagerTreasurerTreasury Operations ManagerFinance ManagerTax ManagerSr. Financial AnalystFinancial AnalystControllerAssistant ControllerAccounting ManagerAccounting SupervisorStaff AccountantAccounting/Bookkeeping Clerk IIAccounting/Bookkeeping Clerk IBookkeeping GeneralistAuditAudit ManagerStaff AuditorAudit Assistant5

Job Positions (continued)Business BankingTop Business Banking OfficerBusiness Banking BusinessDevelopment OfficerBusiness Banking OfficerCommunity Relations OfficerSBA Loan ManagerSBA Loan OfficerSBA Loan Processor I/CloserSBA Loan Processor II/CloserSBA Credit AnalystSBA UnderwriterTrustTop Trust ExecutiveSr. Trust OfficerTrust OfficerTrust Operations ManagerTrust New Business OfficerTrust AdministratorTrust Department AssistantOperationsSr. Operations Officer/ManagerHead of Cash ManagementOperations/Services Manager –CentralizedGroup Operations ManagerOperations OfficerSecurity OfficerFraud SpecialistCash Management OfficerCash Management Officer/ManagerCash Management RepresentativeRetirement Plans ManagerIRA SpecialistRetirement Plans Coordinator/ClerkElectronic Banking OfficerElectronic Banking SpecialistATM SupervisorATM Coordinator/ClerkOperations SupervisorUtility RepresentativeSr. Operations ClerkOperations CoordinatorDocument Image CoordinatorImage ProcessorProof OperatorWire Transfer ClerkMail Clerk/CourierCourierRetailTop Retail Banking Officer/ManagerSr. Branch AdministratorRegional Branch ManagerUniversal Banker – 4 LevelsSenior Teller/Customer ServiceRepresentativePersonal BankerSenior Personal BankerRetail Sales ManagerTop eCommerceBranch Manager/RetailBranch Manager (Lending/Bus. Dev’t)– 3 LevelsBranch Manager (Non-Lending/Bus.Dev’t) – 3 LevelsHigh School Branch ManagerAssistant Branch ManagerSenior Vault TellerVault TellerHead TellerQuestions? Call 508-460-9600 and ask for a survey team member.Senior TellerTeller – StandardTeller/Customer ServiceRepresentativeSenior Teller/Premium Pay (nobenefits)Teller/Premium Pay (no benefits)Retail Manager/Customer ServiceMngr – 3 LevelsDeposit Relationship ManagerDeposit Relationship OfficerOperations Officer/Supervisor – 3LevelsCustomer Service Representative/BranchCustomer Service Representative IICustomer Service Representative IAssistant Operations Officer/SupervisorCall Center ManagerCall Center SpecialistCall Center CSRSupermarket Banking ManagerSupermarket Banking SalesRepresentativeSafe Deposit AttendantLendingChief Loan OfficerLending Sales Manager (BusinessDevelopment/Non-commissioned)Business Development OfficerTop Residential Mortgage LendingExecutiveResidential Mortgage Loan Officer(non-commissioned) – 2 levelsMortgage Loan Officer (commissioned)Mortgage Loan Originator (in house/non-commissioned)6

Job Positions (continued)Lending (cont’d)Mortgage Operations ManagerMortgage Underwriter/ProcessorMortgage Loan ProcessorMortgage Closing CoordinatorSr. Underwriter (residential lending)Sr. Underwriter (commercial/industriallending)Sr. Underwriter (commercial real estatelending)Sr. Underwriter DefaultUnderwriter (residential lending)Underwriter (commercial/industriallending)Underwriter (commercial real estatelending)Underwriter DefaultSecondary Market OfficerSecondary Market Specialist/CoordinatorInvestor Reporting SpecialistIndirect Lending OfficerTrade Finance ManagerTrade Finance AssistantTop Consumer Lending ExecutiveSr. Consumer Loan OfficerConsumer Loan OfficerConsumer Loan Administrator/ProcessorTop Commercial Lending ExecutiveGroup/Region Commercial TeamLeaderSr. Commercial Loan Officer(commercial/industrial)Sr. Commercial Loan Officer(commercial real estate)Sr. Commercial Loan Officer DefaultCommercial Loan Officer (commercial/industrial)Commercial Loan Officer (commercialreal estate)Commercial Loan Officer DefaultJr. Commercial Loan Officer(commercial/industrial)Jr. Commercial Loan Officer(commercial real estate)Jr. Commercial Loan Officer DefaultSr. Commercial Credit AnalystCommercial Credit AnalystCommercial/Construction Loan OfficerCommercial Loan AdministratorLoan ProcessorSenior Loan ProcessorNote/Loan Service DepartmentManagerNote/Loan Documentation Officer/SupervisorNote/Documentation SpecialistNote/Loan Servicing ClerkJr. Commercial Credit AnalystJr. Mortgage/Consumer Credit AnalystSr. Commercial Loan ProcessorCommercial Underwriting ManagerCommercial Loan ProcessorCommercial Loan ServicerCredit OfficerLeasing General ManagerLeasing and Business Finance OfficerSr. Credit AnalystMortgage/Consumer Credit AnalystCredit Operations SpecialistCredit Operations ManagerCommercial Loan Portfolio ManagerLoan Review OfficerLoan Review AdministratorLoan Servicing OfficerQuestions? Call 508-460-9600 and ask for a survey team member.Loan Servicing SupervisorLoan Servicing ClerkLoan ClerkCollections Officer/ManagerCollector – 2 LevelsSpecial Assets ManagerSpecial Assets OfficerStaff AppraiserLending GeneralistTop Asset-based LendingAppraisal ManagerCollateral Valuation SpecialistTechnologyMIS ManagerSystems OfficerIT ManagerInformation Security AdministrationApplications Programmer/AnalystDatabase AnalystTechnical Program/ProjectManagementCore System ManagerSenior Technology GeneralistTechnology GeneralistData Security OfficerNetwork ManagerNetwork SpecialistSystems AnalystInformation Technology ComplianceAnalystBusiness Systems AnalystOnline/Mobile Banking ManagerDigital Marketing ManagerHelp Desk CoordinatorComputer Operator7

CREDIBLEParticipant Demographics by Asset SizeWho Participates?36%43%Up to 500M 500M up to 1.1BOver 1.1BJoin 43 institutions who rely onour in-depth data to makecritical compensation decisions.Our participants represent bothmutual and private banks andcredit unions across Maine,New Hampshire, and Vermont.21%2019 List of Participants (alphabetical order)Androscoggin Savings BankAroostook County Federal Savings& Loan AssociationAuburn Savings Bank, FSBBangor Savings BankBank of New HampshireBar Harbor Bank & TrustBath Savings InstitutionCamden National CorporationClaremont Savings BankCommunity Bank, N.A. (NY)Community National BankDigital Federal Credit UnionEastern BankFranklin Savings Bank (ME)Franklin Savings Bank (NH)Gorham Savings BankHaverhill BankInstitution for Savings in NewburyportKatahdin Trust CompanyLedyard National BankLowell FiveMachias Savings BankMascoma Savings BankNational Bank of MiddleburyNew England Federal Credit UnionNew Hampshire Mutual BancorpNorth Shore BankNorthfield Savings BankNorway Savings BankPassumpsic Savings BankPentucket BankPeoples Trust CompanyPiscataqua Savings BankSaco & Biddeford Savings InstitutionSalem FiveSanford Institution for SavingsSkowhegan Savings BankSugar River BankThe Bank of BenningtonThe First, N.A.The Provident BankUnion BankWoodsville Guaranty Savings BankIf you are a community bank or credit union we strongly encourage your participationto increase the depth of the survey data while providing you with key insights intocompensation trends in your region.Questions? Call 508-460-9600 and ask for a survey team member.8

CUSTOMIZEDLooking for a snapshot into the pay practices of your peers? Look no further than our comprehensive andobjective compensation report.Flexible Report FormatsSurvey results are easily downloaded from the Pearl Meyer survey client website and availablein PDF and Excel. Data in excel gives you the ability to isolate key data points and identifysalary trends.All of this provides you with the most accurate, affordable, reliable data that you can useto attract and retain your most important, and often most expensive, asset.Questions? Call 508-460-9600 and ask for a survey team member.9

COST-EFFECTIVEWe offer an affordable solution to your banking compensation data needs for a competitive price of just 595.Participating institutionsreceive over 50% off!Northern New England Banking Survey PricingNo CostSurvey Submission 595 1,375Participating InstitutionsNon-Participating InstitutionsSurvey DatesData Effective Date: April 1, 2020Data Submission Due Date: May 22, 2020Survey Results Published: August 10, 2020Questions? Call 508-460-9600 and ask for a survey team member.10

Contact UsTo learn more about our Northern New England Banking Compensation Survey or to participate, please contactthe survey group at survey@pearlmeyer.com.You will be assigned a dedicated account manager who will be available to walk you through the surveysubmission process, making it easy to integrate and match your information with our database. Our accountmanagers have several years of survey experience, ensuring you the highest level of data quality and integrity.Your account manager will email you a link to the submission materials, your log-in credentials, and instructionson how to complete and return your survey data. To contact us by email: survey@pearlmeyer.com or jordan.gagnon@pearlmeyer.com To contact us by phone: ask for the survey group from our general number 508-460-9600 or callJordan Gagnon, Banking Survey Operations Manager, at 508-630-1501Dedicated Team of Account ManagersRebecca TomanVice President, SurveyBusiness UnitDan BesserSurvey AccountManagerJordan GagnonSurvey AccountManagerAndrew GuignoSurvey ProjectManagerSarah MuyAssociate AccountManagerAlexis GriswoldAssociate AccountManagerTodd CarterAssociate AccountManagerMatt DunbarAssociate AccountManagerQuestions? Call 508-460-9600 and ask for a survey team member.11

Why Pearl Meyer Surveys?You May Also Be Interested InYouMeyerMayInterestedInPearlhas Alsoa suite ofBebankingsurveys in additionOur Commitment to Qualitytoour MeyerNorthernEnglandBankingSurvey.PearlhasNewa suiteof bankingsurveysinadditiontoourNorthernNewEngland State ReportsBanking Compensation Survey.yy California yStateReportsy ConnecticutWe are committed to providing you the higheststandard of quality reporting. Our rigorous qualityassurance process includes: Review of quality assurance reports to help clarifyinput and identify discrepancies. Thorough cross check of data; comparison toprevious years’ data; and identification of dataoutliers.Secure Data Submission andConfidentialityThe survey is administered using an excel templatefor the collection of incumbent job data and a secureonline questionnaire for policies and practices data.Cyber security is a top priority for all banks, and youcan have peace of mind knowing that our securesystem ensures that your data will be uploaded intoa safe environment and remain confidential.Concerned about the confidentiality of your data andhow it’s shared in the survey results report?yy Californiayy New Yorkyy Connecticutyy Massachusettsyy Florida Regional reportsyy Georgiayy Northeast (MA, RI, CT, ME, VT, NH, and NY)yy New York NationalReport (U.S. based)yy Massachusetts BankingBoard of Director Surveyyy Virginia BankingRegionalBenefitsreports and Human ResourcesPolicies Surveyyy Northeast (MA, RI, CT, ME, VT, NH, and NY)yy Banks of the Carolinasyy South Atlantic (FL, GA, NC, SC, and VA) National Report (U.S. Based) Banking Board of Director Survey Banking Benefits and Human ResourcesPolicies Survey All data is reported in summary form only. No data is reported for any job at any level wherethere are less than four institutions matching. No institutions data will represent more than a 25%weighting for any job.Questions? Call 508-460-9600 and ask for a survey team member.12

About Pearl Meyer(www.pearlmeyer.com)Pearl Meyer is the leading advisor to boards and senior management on the alignment of compensation withorganizational and leadership strategies, making pay programs a powerful catalyst for value creation andcompetitive advantage. Our survey team provides organizations with accurate, on-point information supportingeffective business decisions. Pearl Meyer’s global clients stand at the forefront of their industries and rangefrom emerging high-growth, not-for-profit, and private companies to the Fortune 500 and FTSE 350. The firm hasoffices in New York, Atlanta, Boston, Charlotte, Chicago, Houston, London, Los Angeles, Raleigh, and San Jose.About Pearl Meyer’s Banking Compensation Consulting(www.pearlmeyer.com/banking)Pearl Meyer’s National Banking Team has in-depth and diverse experience, based on long-term clientrelationships. We understand the business, regulatory and talent challenges of the industry and the waysin which compensation can play a role.Our work starts by studying your institution’s business strategy, leadership approach, and ownership structure.We take the time to listen to your compensation objectives and desired outcomes. Risk mitigation, regulatorycompliance and governance are built into the design process. We use this process with the intent of developingcompensation plans that achieve results and create a competitive advantage for your business.Pearl Meyer’s Banking Survey arl Meyer has been managing surveys specific to the banking industry for 25 years. Using the most advancedprogramming and algorithms to ensure confidentiality and accuracy, the banking survey suite includes theBanking Compensation Survey, the Banking Benefits and Human Resources Policies Survey, and the BankingBoard of Directors’ Survey. Banking Compensation Survey data can be obtained in the following ways to offer you the most relevanttargeted and industry-wide data:yy Single state reports for California, Connecticut, Florida, Georgia, New York, Massachusetts and Virginiayy Regional report for the Northeast (that includes, MA, RI, CT, ME, VT, NH, and NY), and a regional report forthe Northern New England (that includes NH, ME, VT), The Banks of the Carolinas and the South Atlantic(that includes Florida, Georgia, North Carolina, South Carolina, Virginia)yy National banking report that offers compensation information from banks throughout the country. Banking Board of Director Survey provides the most relevant information available on board of directors’compensation and governance practices. Banking Benefits and Human Resources Policies Survey is the definitive source for the most currentinformation on benefits programs and human resources policies including PTO programs, health and dentalinsurance, flexible spending accounts, and short- and long-term disability plans.Questions? Call 508-460-9600 and ask for a survey team member.13

LocationsNEW YORK461 Fifth Avenue, 19th FloorNew York, NY 10017(212) 644-2300newyork@pearlmeyer.comHOUSTONThree Riverway, Suite 1575Houston, TX 77056(713) 568-2200houston@pearlmeyer.comATLANTAOne Alliance Center3500 Lenox Road, NE, Suite 1708Atlanta, GA 30326(770) 261-4080atlanta@pearlmeyer.comLONDONCollegiate House9 St. Thomas StreetLondon SE1 9RY, UK 44 (0)20 3384 6711london@pearlmeyer.comBOSTON93 Worcester Street, Suite 100Wellesley, MA 02481(508) 460-9600boston@pearlmeyer.comLOS ANGELES550 S. Hope Street, Suite 1600Los Angeles, CA 90071(213) 438-6500losangeles@pearlmeyer.comCHARLOTTE3326 Siskey Parkway, Suite 330Matthews, NC 28105(704) 844-6626charlotte@pearlmeyer.comRALEIGH505 Millstone Dr.Hillsborough, NC 27278(919) 644-6962raleigh@pearlmeyer.comCHICAGO151 N. Franklin Street, Suite 450Chicago, IL 60606(312) 242-3050chicago@pearlmeyer.comSAN JOSERiverpark Tower333 West San Carlos StreetSan Jose, CA 95110(669) 800-5074sanjose@pearlmeyer.comFor more information on Pearl Meyer, visit us at www.pearlmeyer.com

Skowhegan Savings Bank Sugar River Bank The Bank of Bennington The First, N.A. The Provident Bank Union Bank Woodsville Guaranty Savings Bank 2019 List of Participants (alphabetical order) CREDIBLE If you are a community bank